Users Voice for Violetgrey

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Violetgrey
Violetgrey Overall rating
Customer Support
User Interface

Rate Violetgrey Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 20 Jun 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.6 3.3 2.6 1.8 3.6
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Violetgrey Review by


Violet Grey is a luxury beauty website that provides a curated selection of high-end beauty products. Founded in 2014, the Los Angeles-based retailer has quickly become a go-to destination for luxury beauty products, gaining a reputation for its highly selective curation process and expert advice.

Pros and Cons

  • Curation of only the highest quality beauty products
  • Expert advice on skincare and beauty
  • Luxury packaging and exclusive products
  • Worldwide shipping
  • High-end pricing
  • Limited selection compared to larger retailers
  • Some items may be out of stock

User Experience

The website is well-designed and easy to navigate, with a clean and minimalist aesthetic. The product pages provide detailed information on each item, including ingredients, directions for use, and customer reviews. Customers can also filter products by brand, category, or concern, making it easy to find what you need. Additionally, the site offers a personalized experience by allowing users to create an account and save their favorite products.

Pricing and Value for Money

Violet Grey offers high-end beauty products, with prices ranging from $50 to $500+. While some products may seem expensive, they offer excellent value for money, as they are carefully selected for their quality, efficacy, and results. Additionally, the website offers exclusive products and limited-edition collaborations, making it an exciting destination for beauty enthusiasts.


Some alternative retailers to Violet Grey include Sephora, Ulta, Dermstore, Beautylish, and Cult Beauty. While these retailers offer a more extensive selection of products, they may not provide the same level of curation and expertise as Violet Grey. Additionally, these retailers may not offer the same luxury experience or exclusive products.

Customer Service

Violet Grey provides excellent customer service, with a dedicated team of experts available to answer questions and provide advice. Customers can contact the team via phone or email, and Violet Grey also offers a live chat service for immediate assistance. Additionally, the website provides an extensive FAQ section, which covers common questions and concerns.

Product Quality and Selection

Violet Grey offers a curated selection of high-end beauty products, with a focus on quality, efficacy, and luxury. The website offers a range of skincare, makeup, haircare, and fragrance products, each chosen for its effectiveness and results. Additionally, Violet Grey collaborates with brands to offer exclusive products and limited-edition collections. While the selection is not as vast as other retailers, the curation ensures that each product is of the highest quality.

Website Usability

The website is well-designed and easy to use, with a simple and elegant layout. The search function is effective, and the website offers clear navigation, making it easy to find what you need. Additionally, the website offers a personalized experience for users, allowing them to create an account, save their favorite products, and receive personalized recommendations.

Returns and Exchanges

Violet Grey offers a straightforward returns policy, allowing customers to return unopened and unused products within 30 days of purchase. The website provides clear instructions on how to initiate a return or exchange, and the process is easy and hassle-free. Additionally, Violet Grey provides excellent customer service, ensuring that any issues are promptly resolved.

Promotions and Discounts

While Violet Grey does not offer traditional discounts or promotions, the website occasionally offers exclusive products or limited-edition collections. Additionally, Violet Grey offers a loyalty program, which provides benefits such as early access to new products, exclusive gifts, and access to VIP events.


Violet Grey has gained a reputation for its high-end curation of beauty products, expert advice, and luxury experience. The website has been featured in numerous publications, including Vogue, Harper's Bazaar, and Allure, with many praising the website's curation and service. Additionally, Violet Grey has a 4.9/5 rating on Trustpilot, with customers praising the website's product selection, customer service, and packaging.

Payment Options

Violet Grey accepts a variety of payment options, including credit card, PayPal, and Apple Pay. The website uses SSL encryption to ensure that all transactions are secure and safe.

Loyalty Programs

Violet Grey offers a loyalty program, called Violet Grey Insider, which provides exclusive benefits and rewards to customers. The program is free to join and offers benefits such as early access to new products, free samples, and access to VIP events.

Customer Reviews

Violet Grey provides customer reviews on each product page, allowing customers to see the experiences and opinions of others. Additionally, the website has a 4.9/5 rating on Trustpilot, with many customers praising the website's customer service, curation, and luxury experience.

Community Involvement

While Violet Grey does not have any specific community involvement or philanthropic initiatives, the website does collaborate with brands to offer exclusive products and support female entrepreneurs.

Shipping and Costs

Violet Grey offers free shipping on all domestic orders over $50 and international orders over $500. The website ships worldwide, with shipping times varying depending on location. Additionally, the website offers expedited shipping for those who need their products quickly.