Users Voice for Vistaprint

49% users rated Terrible
6% users rated Poor
1% users rated Average
3% users rated Very Good
40% users rated Excellent
Pie Chart Review Representation for Vistaprint
Vistaprint Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Apr 2019

Last updated by on 08 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 1 1 5 1 2.8
Dec 2022 2 5 5 5 5 5
Jan 2023 5 1 1 5 1 3.4
Feb 2023 2 5 5 5 5 5
Mar 2023 1.2 5 5 5 5 5
Line Chart for Rating of peer stores

vistaprint.com

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meundies.com

acnecide.co.uk

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fragrancex.com

Detailed Vistaprint Review by

Introduction

Vistaprint is an online platform that offers printing services such as business cards, stationery, marketing materials, promotional items, and photo gifts. With over 20 million customers worldwide, the company has been in the printing industry since 1995 and has been providing quality and affordable products.

Pros and Cons

Pros:
  • Wide range of products and services available
  • Customizable designs
  • Reasonable pricing
  • High-quality printing and paper
  • Free delivery options available
Cons:
  • Customer service can be unresponsive
  • Some products have limited customization options
  • High shipping costs for some products

User Experience

Vistaprint's website is user-friendly and easy to navigate. Customers can easily search for products and services, upload their own designs, and customize options to create unique and professional-looking items. The checkout process is straightforward, and customers can track their orders easily.

Pricing and Value for Money

Vistaprint's pricing is reasonable and competitive, with many items offered at discounted prices. While some products can be expensive, customers can save by buying in bulk or using promo codes. The company also offers free delivery options for some products.

Alternatives

Some of the alternatives to Vistaprint include Moo, Zazzle, and GotPrint. These companies also offer printing services, but with different products and pricing options.

Customer Service

While Vistaprint's customer service can be unresponsive, the company does provide options for customers to contact them via email, live chat, and phone. The company also offers a satisfaction guarantee, which allows customers to get a refund or reprint if they are not satisfied with their order.

Product Quality and Selection

Vistaprint's products are of high quality, with excellent printing and paper quality. The company offers a wide selection of products and services, including business cards, banners, postcards, flyers, and photo gifts.

Website Usability

Vistaprint's website is easy to use and navigate, with clear instructions for customizing designs and placing orders. The website is optimized for mobile devices, making it easy for customers to place orders on the go.

Returns and Exchanges

Vistaprint offers a satisfaction guarantee, which allows customers to request a refund or reprint if they are not satisfied with their order. The company also provides a return policy for damaged or defective items.

Promotions and Discounts

Vistaprint offers various promotions and discounts throughout the year, including seasonal sales and promo codes. Customers can also take advantage of the company's referral program, which offers discounts and rewards for referring friends and family.

Reputation

Vistaprint has a solid reputation in the printing industry, with many positive customer reviews and testimonials. The company has received awards for its products and services, and its website is secure and reliable.

Payment Options

Vistaprint accepts various payment options, including credit cards, PayPal, and Vistaprint gift cards. The company also offers financing options through Klarna.

Loyalty Programs

Vistaprint offers a rewards program called Vistaprint Rewards, which allows customers to earn points for purchases and referrals. The points can be redeemed for discounts, free products, and exclusive offers.

Customer Reviews

Overall, customer reviews of Vistaprint are positive, with many customers praising the company's products and services. Some customers have reported issues with shipping and customer service, but these are relatively rare.

Community Involvement

Vistaprint is involved in various community and charitable initiatives, including supporting small businesses, promoting sustainability, and donating to organizations such as the American Red Cross and Feeding America.

Shipping and Costs

Vistaprint offers various shipping options, including standard, express, and priority shipping. The cost of shipping varies depending on the product and the shipping location, with some products offering free delivery options. Customers can track their orders online and receive updates on the delivery status.

Vistaprint Recent User Reviews

User Rating

5 stars

47

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Reviewer Name: Ian Sides

Review Submission Date: 2023-02-02

Review Title: DO NOT TRUST VISTAPRINT WITH CHECKS
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Review Description: DO NOT TRUST VISTAPRINT WITH CHECKS! They printed checks and then LOST them. No one at vistaprint will get back to me, no one is helping. This is insane. You can't just lose checks with sensitive info on them and say "oops sorry, do you want to reorder?" Unbelievable!

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Reviewer Name: William Luneski

Review Submission Date: 2023-02-01

Review Title: Poor Quality Control / Embroidered Hats
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Review Description: Ordered Hats with our company logo. Poor quality control. 1st batch, logo (2 squares) was not square. If you placed ruler against it , it is rounded, offset, and distorted. It's a simple logo. Our brand is important to us. that's why we wear uniforms. Vistaprint agreed to send a second batch. They are worse than the first. I will never give my hard earned dollars to this company ever again.

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Reviewer Name: MrGeeewar

Review Submission Date: 2023-01-31

Review Title: Worst customer service experience
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Review Description: We are a very small charity in Scotland who has spent a lot of money on merchandise but never again after the service manager, Hamza, refused to give us due compensation for goods that are beyond late and the problems it caused us. Hamza needs to attend a basic customer care course and get basic common sense knowledge. The man is beyond useless!

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Reviewer Name: elizabethfowler

Review Submission Date: 2023-01-31

Review Title: We ordered business tshirts and were…
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Review Description: We ordered business tshirts and were waiting for over a week for them. Meanwhile they cancelled our order because we have two addresses The problem is no one let us know that they cancelled it!!Spoke to supervisor and she was no help at all. Very dissatisfied and will go elsewhere

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Reviewer Name: Jay Smiley

Review Submission Date: 2023-01-30

Review Title: Stay on top of your order or it may get lost.
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Review Description: We ordered business cards and postcards through vistaprint. We got the business cards fairly quickly, but the postcards never came. After two weeks of waiting we called they said the money never went through.We asked why they didn't email us, or let us know as our business marketing team was now delayed.They apologized, and tried giving us a discount. The same 20% discount they give anyone who's order is over $75.

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Reviewer Name: Thejaswi Chikkaswamy

Review Submission Date: 2023-01-24

Review Title: Poor quality T-Shirts & Jumpers
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Review Description: Poor quality T-Shirts & JumpersOrdered few T-Shirts and Jumpers for my business, disappointed the quality of clothing used are extremely poor.

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Reviewer Name: Vicky B

Review Submission Date: 2023-01-11

Review Title: They set 2 recurring payments without…
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Review Description: They set 2 recurring payments without my consent!!!! One of £51 & the other of £180 !!! My order payment was set as a recurring payment, who does that without a consent and what is their explanation…that I’ll find very soon. Also, Since I’ve paid VistaPrint I found 2 miscellaneous transactions on my account. Something doesn’t look good from my view. They have to be investigated.

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Reviewer Name: Ed

Review Submission Date: 2023-01-04

Review Title: Zero customer service
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Review Description: Zero customer service. They do not reply to emails etc.

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Reviewer Name: SeattleBella

Review Submission Date: 2022-12-23

Review Title: Get what you pay for
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Review Description: Pros: delivery times good. lots of templates. CONS: pricing: you get what you pay for - poor quality & too expensive. Envelopes so thin, they stuck together. Templates - hard to work w/if multiple pictures. Do not recommend if you are not in a hurry. AND if in a hurry - well not worth it.

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Reviewer Name: Dale Youngs

Review Submission Date: 2022-12-21

Review Title: Writing on the mug all blurry ??
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Review Description: Photograph print on mug was great, however the wording was really disappointing as it was all blurry and barely readable?Isn’t there a basic QA check before dispatch?Unfortunately it was a secret Santa so I had no time to send it back.Would I use again? …probably not.