Vistaprint Reviews

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1623 Votes

20 Reviews

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In the Digital Printing Service category

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15% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
85% users rated Excellent
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A Amritha
27 days ago

Exceeded Expectations: A Testimony of Exceptional Service and Quality

When I stumbled upon vistaprint.com, I was seeking a reliable platform to bring my bookmark design ideas to life. Little did I know that I would uncover a gem in the form of their design live session. The professionalism and attention to detail demonstrated during this session left me in awe. Not only was the process smooth and efficient, but the final product exceeded all my expectations. The quick turnaround time for my bookmarks was nothing short of impressive. In a world where speed often compromises quality, vistaprint.com proved that excellence can be achieved promptly. Each bookmark was a testament to their commitment to providing top-notch service and products. Thank you, vistaprint.com, for not only meeting but surpassing my expectations. Your dedication to professionalism and quality shines through in every aspect of your service. I am a loyal customer for life!
R Rakesh Rai
27 days ago

I am not a computer savvy

My review for vistaprint.com I am not a computer savvy, for me this a big relief someone their to make a design not only that it's a live experience.
T The Man
28 days ago

Today was the last day of discounts on…

My review for vistaprint.com Today was the last day of discounts on VistaPrint, and with peace of mind I went to place my next order (big order!). But when placing an order I saw a tax! Although I was exempt from paying tax as a reseller. When I wrote to support, they told me that the CERTIFICATE EXPIRED on February 24, although today was February 21)) Then they said that the certificate expired on February 13, which already looked like a scam. In any case, they didn't help me at all. You need to submit another certificate and wait 5 days! I told my DISCOUNTS BYE! And VistaPrint BYE! Choose another printing company with better service and better prices!
M Megan
28 days ago

A Perfect Fit: How Vistaprint Delivered Beyond Expectations

Embarking on the journey of establishing my own business, I soon found myself facing a common yet daunting hurdle – fitting my logo onto various promotional materials. Enter Vistaprint, my beacon of hope in this sea of uncertainty. With a heart full of trepidation, I reached out to their customer service team, hoping for a glimmer of guidance. Little did I know, I was about to be met with excellence beyond measure. The representatives not only listened attentively to my concerns but reassured me with their expertise and unwavering commitment to finding solutions. Their dedication shone through as they meticulously worked on resizing my logo to perfection, ensuring it graced my yard signs and business cards flawlessly. Each interaction with their team was seamless, leaving me with a profound sense of gratitude and admiration for their professionalism. Thanks to Vistaprint, what could have been a stress-inducing ordeal turned into a seamless and enjoyable experience. Their outstanding customer service, coupled with their knack for attention to detail, has won me over completely. I now proudly showcase my branded materials, knowing that they are a true reflection of the care and dedication that Vistaprint poured into their creation. In a world where personalized service is a rare gem, Vistaprint shines brightly as a beacon of excellence. My heartfelt gratitude knows no bounds, and I wholeheartedly recommend their services to anyone in need of a perfect fit for their branding needs.
J James Bumpas
29 days ago

Unleashing Excellence: Donna Karen from VistaPrint is a Customer Service Dynamo!

Embarking on my design journey at VistaPrint, I encountered Donna Karen, a true gem in the realm of customer support. From the moment our chat session commenced, her responses were swift and comprehensive, instantly putting my mind at ease. What truly sets Donna apart is her proactive approach to problem-solving. Rather than just answering my queries, she took the initiative to offer her expert design skills. Within minutes, she presented me with a masterpiece that exceeded all my expectations. Pure perfection! Donna Karen's dedication to customer satisfaction is unparalleled. Her willingness to go above and beyond transformed my experience into something extraordinary. Thank you, Donna Karen, for your exceptional service and for being the superstar that every customer dreams of!
C Connie
29 days ago

A Savior in Times of Tech Trouble: A Heartfelt Thanks to Gabrelle at vistaprint.com

My experience with Gabrelle at vistaprint.com was nothing short of amazing. In the midst of my technological struggles, she was a beacon of patience and expertise. Her guidance not only saved me hours of frustration but also ensured that my project was completed flawlessly. Moreover, the exceptional quality of the products I purchase from vistaprint.com never ceases to impress me. Each item exudes excellence, making every purchase a worthwhile investment. Thank you, Gabrelle, for your outstanding support and for consistently delivering top-notch products. Your dedication to customer satisfaction truly shines through, and I am grateful for the invaluable assistance you provided. You are a true asset to vistaprint.com!
K Kevin Plamondon
29 days ago

Transforming My Business Identity: A Heartfelt Experience with Arvin at Vistaprint.com

I can't thank Arvin at Vistaprint.com enough for his exceptional assistance in creating my business cards. His expertise and guidance were invaluable in helping me choose the best design and options that truly reflected my brand. With Arvin's help, I was able to elevate my business identity, leaving a lasting impression on potential clients. Thank you, Arvin, for your outstanding service and professionalism!
R Robyn Nelson
30 days ago

Going Above and Beyond: Austine’s Outstanding Service at Vistaprint

I simply cannot say enough positive things about my experience with Austine at Vistaprint. From the moment I reached out for assistance, Austine went above and beyond to assist me promptly and efficiently. Their knowledge and expertise in guiding me through the process were truly remarkable. I felt supported and understood throughout the entire interaction. Austine's exceptional service not only met but exceeded my expectations. I am genuinely grateful for the outstanding assistance provided by Austine and would wholeheartedly recommend their expertise to anyone in need. Austine's dedication and professionalism are truly commendable, and they are undoubtedly a valuable asset to the Vistaprint team. Thank you, Austine, for your exceptional service—I believe you truly deserve recognition and appreciation for your outstanding work.
B Big Walt Not the Little
30 days ago

Above and Beyond: A Touch of Excellence by Gabrelle

My experience with Vistaprint was truly elevated by Gabrelle's exceptional assistance. As I navigated the process of editing my cards and stickers through a chat box, Gabrelle's dedication and attentiveness shone through. In a world where exemplary customer service can be a rarity, Gabrelle's commitment to fulfilling my needs stood out. Her unwavering focus and genuine care made all the difference. Thanks to Gabrelle, I not only received the products I desired but also felt valued as a customer. I look forward to returning to Vistaprint, knowing that Gabrelle will be there to ensure a seamless and satisfying experience. Kudos to Gabrelle for going above and beyond in delivering a touch of excellence.
L LAURIE A RUTHERFORD
31 days ago

Nice customer support

My assessment for vistaprint.com Nice customer support, each through name and chat. Thanks for making my enterprise ordering expertise easy. I want my co-workers have been this straightforward to work with!
J Joey Matesic
32 days ago

They don’t care about their long time customers

My review for vistaprint.com I've had printing issues in the past with VistaPrint but I stuck with them. And as usual I have another printing issue with business cards and this time they will not replace them for me or give me a refund. Do yourself a favor and don't use VistaPrint. I was a long time loyal customer and now I have to look for a new printing company. I'm shocked...
S Susan - aka Erika
36 days ago

Benz saved the day!

My review for vistaprint.com I had just completed a couple of orders that included 4 sets of business cards and forgot to add a web address so I reached out via VistaPrint's chat box and "Benz" came riding in to the rescue! Saved me from having to cancel the order and start all over. While Benz was behind the scenes updating the one business card order he kindly offered a few other design suggestions and I told him to go for it and do the same on the other cards. The cards definitely needed tweaking and look even better now. I'm so grateful Benz answered my chat inquiry today! Thank you! SusanP. S. One more thing, I assumed Benz is a he but please forgive me if I had it wrong.
S Seymore Biggins
36 days ago

Good web site / Unhealthy product

My evaluate for vistaprint.com Their web site is nice to make use of however the playing cards I acquired are of a a lot worse high quality than marketed. They had been boxed with none packing so the foil scraped on a lot of them. The playing cards themselves had been misshaped and poorly cropped. I can’t in good religion suggest this service in its present state. After I reached out to assist they instructed me I shouldn’t have ordered that design anyway (a design a picked off the primary web page of their “deluxe foil lined enterprise playing cards”).
M Mitch
37 days ago

Empowering My Online Journey with Seamless Integration

Embarking on the exciting journey of connecting my website and domain was made effortless and enjoyable thanks to Mariz from vistaprint.com. Her exceptional customer service skills and in-depth knowledge not only guided me through the process but also empowered me in understanding the intricate details of website integration. The seamless chat experience with Mariz was a breath of fresh air, setting a new benchmark for customer support excellence. Her clear explanations and patient demeanor made me feel valued and reassured every step of the way. In a world where tech jargon can often be overwhelming, Mariz's expertise simplified the process, turning what could have been a daunting task into a smooth and efficient experience. With Mariz's assistance, not only was I able to successfully connect my website and domain, but I also gained valuable insights that will undoubtedly benefit my online presence in the long run. Her dedication to going above and beyond in helping customers shines through, making vistaprint.com a standout choice for anyone seeking top-notch service and support. Thank you, Mariz, for your outstanding assistance and for making this journey a truly enriching one. Your professionalism and dedication have left a lasting impression, and I can confidently say that vistaprint.com has earned a loyal customer for life.
J Julissa Perez
37 days ago

Exceptional Customer Support – Mary Went Above and Beyond!

Upon facing a shipping dilemma with my order on vistaprint.com, I turned to the online chat for assistance. This is where I had the pleasure of being connected with Mary. Her dedication and genuine desire to assist were truly remarkable. Despite the initial setback of only standard shipping being available, Mary didn't give up. She meticulously explored various addresses and shipping options to identify the root of the issue. Her persistence paid off as she managed to uncover a solution that included express shipping, saving the day for me. Mary's professionalism was matched only by her kindness and patience throughout the entire interaction. I cannot thank Mary and Vistaprint enough for the exceptional customer support provided. This experience not only resolved my immediate concern but also left me feeling valued as a customer. Mary's outstanding service has truly set a high standard for online support. Thank you for your exceptional assistance!

Introduction

Vistaprint is a leading online provider of customized marketing materials and promotional products. With a wide range of options available, Vistaprint allows individuals and businesses to create personalized items such as business cards, banners, signs, clothing, and more. As one of the pioneers in the industry, Vistaprint has built a strong reputation for its quality products and exceptional customer service.

Pros and Cons

  • Pros:
  1. Vast selection of customizable products
  2. Affordable pricing
  3. Easy-to-use design tools
  4. Fast turnaround time
  5. Great customer service
  6. Frequent promotions and discounts
  • Cons:
    1. Shipping costs can be high
    2. Limited customization options for certain products
    3. Slight variations may occur in color accuracy

    User Experience

    Using Vistaprint's website is a breeze, thanks to its intuitive and user-friendly interface. Customers can easily navigate through the different product categories, upload their designs, and make customizations effortlessly. The site's design tools are robust and provide a wide array of options to cater to various design preferences.

    Pricing and Value for Money

    Vistaprint offers competitive pricing for its products, ensuring that customers get great value for their money. The cost depends on factors like product type, quantity, and customization options. Additionally, Vistaprint frequently runs promotions and discounts, making their products even more affordable.

    Customer Service

    Vistaprint is renowned for its excellent customer service. They provide multiple channels of customer support, including phone, email, and live chat. Their knowledgeable and friendly representatives are prompt in addressing queries, assisting with design-related issues, and resolving any concerns that customers may have.

    Product Quality and Selection

    Vistaprint maintains high standards when it comes to product quality. Their materials are durable, and the printing is sharp and precise. The selection of products is extensive, covering everything from traditional marketing materials to promotional giveaways, ensuring that customers can find exactly what they need for their business or personal needs.

    Website Usability

    The Vistaprint website is designed with usability in mind. It loads quickly, and the layout is well-organized, making it easy to find desired products and navigate between different sections. The search function is efficient, and the checkout process is seamless, allowing for a hassle-free shopping experience.

    Returns and Exchanges

    Vistaprint has a straightforward returns and exchanges policy. If a product doesn't meet expectations, customers can request a reprint, a store credit, or a refund. However, it's important to note that certain customized items may be non-refundable, depending on the nature of the customization.

    Promotions and Discounts

    Vistaprint frequently offers promotions and discounts to help customers save money on their orders. These discounts can include percentage-based discounts, free shipping, or special pricing on select products. Customers can sign up for Vistaprint's newsletter to receive updates on the latest promotions.

    Reputation

    With over 20 years in the industry, Vistaprint has established a solid reputation as a reliable provider of personalized marketing materials. Through their commitment to quality, exceptional customer service, and continuous innovation, they have gained the trust of countless individuals and businesses worldwide.

    Payment Options

    Vistaprint accepts various payment methods, including major credit cards like Visa, MasterCard, American Express, and Discover. Additionally, customers can also pay via PayPal, allowing for flexibility and convenience when completing their orders.

    Loyalty Programs

    Currently, Vistaprint does not have a loyalty program in place. However, they frequently offer discounts and promotions to both new and returning customers, ensuring that everyone can benefit from their competitive pricing.

    Customer Reviews

    Customer reviews for Vistaprint are generally positive, with many customers praising the quality of products, ease of customization, and fast turnaround time. However, some negative reviews mention issues with delivery mishaps and occasional discrepancies in color accuracy.

    Community Involvement

    Vistaprint actively engages in community involvement by supporting various charitable organizations and initiatives. They have partnered with non-profits and local communities to provide them with customized products and promotional materials, enabling these organizations to raise awareness and funds for their causes.

    Shipping and Costs

    Vistaprint offers multiple shipping options to cater to different delivery needs. However, it's important to note that shipping costs can vary depending on the size, weight, and destination of the order. While their shipping charges can sometimes be considered high, Vistaprint occasionally offers free shipping promotions to offset these costs.