Users Voice for Vitacost

39% users rated Terrible
1% users rated Poor
1% users rated Average
2% users rated Very Good
56% users rated Excellent
Pie Chart Review Representation for Vitacost
Vitacost Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 30 Dec 2019

Last updated by on 06 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Nov 2022 5 2.9 5 4.1 5 2.8
Dec 2022 4.5 5 5 5 5 5
Jan 2023 5 3 2.7 3 5 3.4
Feb 2023 4.3 5 3 5 5 5
Mar 2023 4.6 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Vitacost Review by

Introduction

Vitacost.com is an online retailer that offers a wide range of health and wellness products, including supplements, vitamins, beauty products, and dietary products. The company has been in business since 1994 and has since grown to become one of the largest online retailers of health and wellness products. Vitacost.com operates in the United States, Canada, Europe, and Asia, and it prides itself on providing its customers with the best quality products at affordable prices.

Pros

- Wide selection of health and wellness products - Competitive pricing - Free shipping on orders over $49 - Regular promotions and discounts - Easy-to-use website

Cons

- Limited product information - Out of stock items - Inconsistent customer service experiences - No loyalty program

User Experience

The Vitacost.com website is well-designed and easy to navigate, with clear categorization of products and an intuitive search function. The checkout process is streamlined, and customers have the option to set up recurring shipments for frequently purchased items. Reviews from other customers are prominently displayed on product pages, allowing shoppers to make informed decisions.

Pricing and Value for Money

Vitacost.com offers competitive pricing on its products, with regular promotions and discounts available to customers. The company also offers free shipping on orders over $49, making it an attractive option for customers looking to save money.

Alternatives

Other online retailers that offer similar products to Vitacost.com include iHerb, Swanson Health, and LuckyVitamin. Each of these alternatives has its own strengths and weaknesses, and customers should consider their own needs and preferences when making a decision.

Customer Service

Customer service experiences with Vitacost.com can be inconsistent, with some customers reporting prompt and helpful service while others report frustration with long wait times and unhelpful representatives. The company offers a chat function on its website and a customer service phone number for customers to reach out and resolve issues.

Product Quality and Selection

Vitacost.com offers a wide selection of health and wellness products, including many popular brands. However, some customers report inconsistencies in product quality and occasional out of stock items.

Website Usability

The Vitacost.com website is well-designed and easy to navigate, with clear categorization of products and an intuitive search function. The checkout process is streamlined, and customers have the option to set up recurring shipments for frequently purchased items.

Returns and Exchanges

Vitacost.com has a straightforward returns policy, allowing customers to return products within 60 days of the purchase date. The company will issue a refund or exchange for the product if it is returned in its original packaging and condition.

Promotions and Discounts

Vitacost.com regularly offers promotions and discounts to its customers, including percentage discounts, free gifts with purchase, and free shipping on orders over $49. Customers can sign up for the company's email newsletter to receive notifications about these promotions.

Reputation

Vitacost.com has a mixed reputation among customers, with some praising the company for its competitive pricing and wide selection of products, while others report inconsistent customer service and occasional issues with product quality.

Payment Options

Vitacost.com accepts a variety of payment methods, including major credit cards, PayPal, and Apple Pay.

Loyalty Programs

Vitacost.com does not currently offer a loyalty program for its customers.

Customer Reviews

Customer reviews of Vitacost.com are mixed, with some customers reporting positive experiences and others reporting frustration with customer service and product quality.

Community Involvement

Vitacost.com actively participates in community initiatives to promote health and wellness. The company has partnered with organizations like Vitamin Angels and the American Heart Association to support important health initiatives.

Shipping and Costs

Vitacost.com offers free shipping on orders over $49, with a flat rate shipping fee of $4.99 for smaller orders. The company also offers expedited shipping options for an additional fee.

Vitacost Recent User Reviews

User Rating

5 stars

70

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Reviewer Name: amalie

Review Submission Date: 2023-02-05

Review Title: Great place to shop for specialty items
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Review Description: Excellent selection, good prices, speedy shipping

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Reviewer Name: BurnM

Review Submission Date: 2023-02-04

Review Title: Great Experience !
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Review Description: Competitive pricing, and quick, easy ordering and shipping.

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Reviewer Name: Gregory

Review Submission Date: 2023-02-01

Review Title: Good Products, Good prices
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Review Description: The entire experience would be futile unless the products worked great. And they do. The prices and the shipping time are good. However, they do charge a lot for shipping. Therefore it is good to buy in quantity.

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Reviewer Name: Arthur Hunt

Review Submission Date: 2023-01-26

Review Title: WITH VITACOSTS NEW POLICY OF "NO…
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Review Description: WITH VITACOSTS NEW POLICY OF "NO RETURNS" EVER, YOU BUY IT, YOU OWN IT POLICY....I'M DONE. AFTER PLACING AN ORDER, A 15 MIN. WINDOW IS ALL THE TIME ALOTTED BY VITACOST TO CANCEL. THATS IT. NO EXCEPTIONS. GOODBYE VITACOST...PLENTY OF OTHER PLACES TO SHOP!!!?YOU JUST LOST A LONG TIME CUSTOMER.

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Reviewer Name: Julie in Virginia

Review Submission Date: 2023-01-24

Review Title: Vast inventory
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Review Description: Vast inventory, easy ordering, great prices, and fastest turn around I have experienced with ANY company! On the few occasions that I have called for assistance, the agent was consistently professional, personable, and knowledgeable. I am a permanent customer, and have recommended Vitacost to friends.

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Reviewer Name: Marilyn Dykstra

Review Submission Date: 2023-01-24

Review Title: VitaCost usually has what I want at a…when I need it at a great price!
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Review Description: VitaCost usually has what I want at a great price plus an additional discount. Delivery is on time and always packaged perfectly.

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Reviewer Name: Karen W

Review Submission Date: 2023-01-18

Review Title: Fresh, Fast Delivery, Fantastic Prices
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Review Description: The products are so fresh! The grains cook quickly, the flours rise well. The expire dates of the products are far in the future. The freshness and best by dates are better than ordering direct from the manufacturer and the prices are much better.

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Reviewer Name: Kim

Review Submission Date: 2023-01-17

Review Title: This is my favorite company of all the…
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Review Description: This is my favorite company of all the Vitamin/online ordering companies. They have the best Vitamin selection from really wonderful companies like Organic India and other smaller companies. I really appreciate that they have food and toiletries so I don't have to shop elsewhere. They are way better priced than Amazon and the shipping for me so far has been pretty fast 2-5 days, mostly around 3 days. I really appreciate companies like this, especially since SwansonVitamins changed and I actually prefer it over LuckyVitamin.

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Reviewer Name: Jm.

Review Submission Date: 2023-01-17

Review Title: Thank You for Always Making it Right??
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Review Description: The company always have done everything to make it Right if things don't turn out the way I thought it would. Also provides great discounts and clean orders to my doorstep. Thank you for your trust through the years. 2007 i think?

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Reviewer Name: SiriusLatitudes

Review Submission Date: 2023-01-16

Review Title: Fastest delivery service anywhere
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Review Description: Fastest delivery service anywhere, even during the height of the pandemic. Orders are always correct, and packaging is minimal but protective and ecofriendly. Especially useful is the online list of previous purchases that enables fast and efficient reordering. All these, plus the reliable quality of products and savings from coupons, contribute to a satisfying and pleasant shopping experience.