Users Voice for Vitalchoice

48% users rated Terrible
5% users rated Poor
0% users rated Average
3% users rated Very Good
44% users rated Excellent
Pie Chart Review Representation for Vitalchoice
Vitalchoice Overall rating
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User Interface
Quality

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Review article published on: 29 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 5 2.6 4.6 4.8 4.3
Nov 2022 5 1 4 4.2 4.9 2.4
Dec 2022 1 5 5 5 5 5
Jan 2023 5 4.9 2.6 3.6 4.8 1.7
Mar 2023 1 3 5 5 5 5
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Detailed Vitalchoice Review by

Introduction

Vital Choice is an online store that specializes in premium quality seafood, organic food, and other specialty items. The company was founded in 2001 by Randy Hartnell, a commercial fisherman who wanted to provide consumers with easy access to high-quality seafood products. Vital Choice now offers a wide range of products, including wild-caught salmon, sablefish, tuna, and other seafood, as well as organic fruits and vegetables, healthy snacks, and supplements.

Pros and Cons

Pros:
  • High-quality seafood and organic food
  • Wide range of products to choose from
  • User-friendly website
  • Excellent customer service
  • Competitive pricing
Cons:
  • Somewhat limited selection compared to other online retailers
  • Some products are more expensive than similar offerings from other brands

User Experience

The Vital Choice website is user-friendly and easy to navigate. The homepage highlights the latest products and special offers, while the categories and subcategories are well-organized, making it easy to find the products you're looking for. The checkout process is straightforward, and you can easily track your order after it has been shipped.

Pricing and Value for Money

Vital Choice's prices are competitive, and the company offers regular sales and discounts to help customers save even more. In general, the products are of excellent quality and are worth the price, although some products are more expensive than similar offerings from other brands.

Alternatives

Some alternatives to Vital Choice include Thrive Market, Wild Alaskan Company, and ButcherBox. These companies also offer high-quality organic and sustainable food products at competitive prices.

Customer Service

Vital Choice has excellent customer service, with a knowledgeable and friendly team that is always ready to help. The company offers a 100% satisfaction guarantee, so if you're not completely satisfied with your order, you can return it for a full refund or exchange.

Product Quality and Selection

Vital Choice is known for its high-quality seafood products, which are sustainably sourced and wild-caught. The company also offers a range of organic fruits and vegetables, healthy snacks, and supplements. While the selection is somewhat limited compared to other online retailers, the products are of excellent quality.

Website Usability

The Vital Choice website is user-friendly, with a clear layout and easy-to-use navigation. The search function works well, and you can filter by various criteria, such as product type, price range, and dietary preferences.

Returns and Exchanges

Vital Choice offers a 100% satisfaction guarantee, so if you're not completely satisfied with your order, you can return it for a full refund or exchange. The company also covers the cost of return shipping, making the process hassle-free.

Promotions and Discounts

Vital Choice regularly offers promotions and discounts, both on its website and through email newsletters. You can save up to 15% off your first order by signing up for the newsletter.

Reputation

Vital Choice has a strong reputation for selling high-quality, sustainably sourced products. The company has received numerous awards and accolades from organizations such as the Monterey Bay Aquarium Seafood Watch, and has been featured in publications such as Forbes, MSNBC, and The Wall Street Journal.

Payment Options

Vital Choice accepts all major credit cards, as well as PayPal.

Loyalty Programs

Vital Choice does not currently offer a loyalty program.

Customer Reviews

Vital Choice has positive customer reviews, with customers praising the high quality of the products, quick shipping, and excellent customer service.

Community Involvement

Vital Choice is committed to sustainability and supports various environmental organizations, such as the Ocean Conservancy and the Alaska Marine Conservation Council.

Shipping and Costs

Vital Choice offers free shipping on orders over $99, and charges a flat rate of $9.99 for orders under $99. The company ships to all 50 states, and also offers international shipping to select countries. Orders are typically shipped within 1-2 business days.

Vitalchoice Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Anna V

Review Submission Date: 2023-01-07

Review Title: ruined holiday
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Review Description: ruined holiday! I always order from them for the past years and this was so awful, not same quality as before

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Reviewer Name: Albert Miller

Review Submission Date: 2022-12-21

Review Title: I signed up for the Celebrations 1800 Flower shipping service…
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Review Description: I signed up for the Celebrations Service and paid the $19.99 to get shipping for one year. I just tried to place another order and was told they didn't have a record with 1800 Flowers (Celebrations Service). So I cancelled my order with Vital Choice. I had been a customer for several years when shipping was free. I am done with this company (Vital Choice). Just cancelled the order I was going to place.

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Reviewer Name: Mike Holley

Review Submission Date: 2022-12-15

Review Title: Not happy anymore-
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Review Description: I've read the past reviews. It all makes sense with being acquired. The website became a mess, customer service is yucky. Have been a biiiig fan for years. Going elsewhere now

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Reviewer Name: WSS

Review Submission Date: 2022-12-14

Review Title: Very Disappointed
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Review Description: As a previous customer I had no idea this company had changed. My 12 pieces of King salmon arrived a week late, thawed and a mess to dispose. Company offered to send me 6 pieces as a replacement, even though I paid for 12 pieces. The 6 pieces have yet to arrive. I won’t be ordering again…sad because the salmon was really tasty.

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Reviewer Name: Conner Rensch

Review Submission Date: 2022-11-29

Review Title: I could not believe the harvest date of…
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Review Description: I could not believe the harvest date of my salmon roe. It was over a year old! The first batch they sent gave me food poisoning. I called the company and they said they would make it right and sent me a new batch. AGAIN. The expiration date was over a year old! I am terrified to eat it again.

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Reviewer Name: Taher Savliwala

Review Submission Date: 2022-10-08

Review Title: I ordered over $500 of fresh fish and…
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Review Description: I ordered over $500 of fresh fish and it shows that it is being shipped from Ohio? W (T) F, how is this fresh fish?

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Reviewer Name: BT

Review Submission Date: 2022-09-12

Review Title: My two boxes of fish were delivered 3…
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Review Description: My two boxes of fish were delivered 3 days late totally thawed out. I called vital choice, now celebrations, contracted out to Philippines. Waited about 10 minutes to talk to someone. Was told they could do nothing but ship again. I have no garbage can large enough for these boxes and live 45 min away from dump in my county. Will be looking for another seafood company in USA with customer service. I have been a customer for several years. Beth TOlympia WA

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Reviewer Name: T BENNETT

Review Submission Date: 2022-09-09

Review Title: LOL! Seriously!
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Review Description: LOL! I have been a loyal customer for over 10 years.Since being acquired - as a previous Reviewer stated, we are now being forced to pay exorbitant prices in shipping, whereas previously any shipping over a purchase of $99, was free. This level of price gouging is egregious. I absolutely love the Ventresca tuna, but I will have to take my love elsewhere! Not at those prices!

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Reviewer Name: Jean Morrell

Review Submission Date: 2022-09-08

Review Title: Don't waste your time or money
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Review Description: This company is really disorganized. It had a good reputation until bought by 1-800 flowers. I ordered $300 of salmon and halibut for a special weekend with friends. Instead of sending this to me, its going to a place 3000 miles away....they can't differentiate between Nevada and New York. I would order from Wild Alaska company instead...their customer service has a better reputation

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Reviewer Name: ResearchGal

Review Submission Date: 2022-08-12

Review Title: Like so many others I had purchased…
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Review Description: Like so many others I had purchased from Vital Choice for about 20 years or so. No more. Sold out to 1800Flowers and I don't trust the quality & purity anymore. Sad.