Vital Proteins is a company that focuses on producing high-quality, clean, and sustainable collagen and other supplements. The website, www.vitalproteins.com, provides a platform for customers to purchase their products, which range from collagen powders to bars, capsules, and even pet supplements.
Pros and Cons
The pros of shopping at Vital Proteins include a wide selection of products, high-quality and ethically sourced ingredients, and a user-friendly website. On the other hand, the cons of purchasing from the site include higher prices than some competitors and limited options for those with dietary restrictions.
User Experience
Vital Proteins' website is easy to navigate, and customers can filter products by need, dietary preference, and product type. They also provide detailed product descriptions, including ingredient lists and nutritional information. Additionally, the website features customer reviews to help inform purchase decisions.
Pricing and Value for Money
Vital Proteins' prices are on the higher end of the market but reflect the quality of their ingredients and focus on sustainability. The value for money is subjective, and customers must decide if the premium price is worth the benefits of using their products.
Alternatives
Some alternatives to Vital Proteins include Further Food and Sports Research, which also produce high-quality collagen supplements. Other brands, such as Garden of Life and Purely Inspired, offer a broader range of supplement options at lower prices for those with dietary restrictions.
Customer Service
Vital Proteins offers email and phone support for customers seven days a week, and their team is responsive and knowledgeable. Additionally, they have an expansive FAQ section on their website that provides answers to commonly asked questions.
Product Quality and Selection
Vital Proteins' products are made with ethically sourced, grass-fed, and pasture-raised animal-based ingredients, making them a top choice for consumers who prioritize sustainability. They offer a diverse range of products to meet different needs and preferences, including unflavored and flavored collagen powders, collagen bars, and capsules.
Website Usability
The website is easy to navigate, with clear category sections and detailed product descriptions. They also provide lists of ingredients and nutritional information to help customers make informed decisions.
Returns and Exchanges
Vital Proteins offers a 30-day return policy for their products. If a customer is unsatisfied with their purchase, they can return it for a refund or exchange within the 30-day window.
Promotions and Discounts
Vital Proteins offers promotions and discounts through their email newsletter, social media channels, and occasional site-wide sales. Additionally, they offer a 15% discount on a customer's first purchase if they sign up for their newsletter.
Reputation
Vital Proteins has a strong reputation for producing high-quality and sustainable products. They prioritize transparency and ingredient sourcing, which has helped establish them as a trusted leader in the supplement industry.
Payment Options
Vital Proteins accepts payment through all major credit cards, PayPal, and Afterpay.
Loyalty Programs
Vital Proteins currently does not offer a loyalty program for its customers.
Customer Reviews
The Vital Proteins website features customer reviews for each product, which helps inform future purchases. Overall, the reviews are positive, with customers citing improved gut health, hair, skin, and nail growth, and increased energy levels as some of the benefits of their products.
Community Involvement
Vital Proteins is committed to sustainability and supports organizations dedicated to protecting the planet. They also partner with influencers in the health and wellness community to provide resources and educational content.
Shipping and Costs
Vital Proteins offers free shipping on orders over $50 in the US, and international shipping is available for an additional fee. Shipping costs vary based on the delivery location and shipping speed, but customers can select their preferred option at checkout.
In conclusion, Vital Proteins is a reputable and reliable source for high-quality collagen supplements and other products. While they may be pricier than other options on the market, they prioritize sustainability, transparent ingredient sourcing, and a commitment to customer service. The website is user-friendly, and customers can easily navigate and filter products to meet their individual needs.
Review Title: Used to use this company for collagen…
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Review Description: Used to use this company for collagen powder many times then stopped for a while. Just recently bought some more collagen pepties powder and it no longer dissolves in my coffee like it used to, it leaves a film on top n I can taste it in my coffee cant even finish it anymore as even the thicker texture puts me off. Asked on a live chat if they have changed the formula and all I got was basically a ‘I have no idea’. Great help.? Now two boxes gone to waste.
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Reviewer Name: Paula Gittoes
Review Submission Date: 2022-10-11
Review Title: Collagen Peptides via Amazon
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Review Description: Ive been ordering this collagen peptides via amazon, its cheaper and arrives on time and does what it says on the packet, pure product, dissolves, no additives. Im happy so far
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Reviewer Name: Denise Delgado
Review Submission Date: 2022-09-30
Review Title: Scammers
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Review Description: Lately my marine collagen has been half full, but doesn’t mention anything about less weight on the packaging. Times are hard for everyone, but doesn’t work in your favour to rip off your customers. You should be ashamed!
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Reviewer Name: Terri Yielding
Review Submission Date: 2022-08-31
Review Title: Vital Proteins is a waste of money
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Review Description: Vital Proteins is a waste of money. I used Native Path for a few months and I read that Vital Proteins was cheaper, so I tried it for a few months. You get what you pay for. I went back to Native Path.
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Reviewer Name: Lou
Review Submission Date: 2022-07-15
Review Title: I bought vital protein marine collagen…
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Review Description: I bought vital protein marine collagen (it was suggested I buy two tins to get optimum results) After the first cap I developed a rash I was advised to discontinue & bin these products immediately as I had obviously had a reaction.I contacted the company for a refund which they have failed to give me. My face is out in a rash and on antibiotics and creams in order to heal it.Their customer service is shocking I am disgusted as to how they have handled this especially when they seen photos of my skin and the rash!!!!!
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Reviewer Name: Rebecca Slaven
Review Submission Date: 2022-05-17
Review Title: One year on, no complaints
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Review Description: I have been ordering from this company for over a year and have never had a problem with my order, delivery to UK. I usually stick to the same product Collagen Peptides 567g but recently tried Beauty Collagen 255g as it was on offer. To be honest I prefer the original, I wasn't keen on the flavouring. Discount code if interested REBECCA-RU
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Reviewer Name: Hill
Review Submission Date: 2022-05-10
Review Title: Good product.
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Review Description: Good product.
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Reviewer Name: Amelia Miles
Review Submission Date: 2022-04-05
Review Title: Product Has Changed
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Review Description: I've been using this product for over a year and it has recently changed. All previous jars of powder dissolved immediately and left no colour or flavour. This most recent jar no longer dissolves quickly (it sits on top of my coffee and I have to stir it a lot or it clumps), makes my drink opaque, and now I can taste that there is something in my coffee. Very disappointed as I cannot find anything online about them changing the formula of the powder.
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Reviewer Name: Andrea Platt
Review Submission Date: 2022-03-03
Review Title: Absolutely disgusting service
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Review Description: Absolutely disgusting service, purchased my product months ago, I have received no communication from the company even though I have written several times. I'm now asking for a refund as I no longer need the product but as I stated they do not communication in anyway with their 'customers' Disgusting.
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Reviewer Name: Alex
Review Submission Date: 2022-02-28
Review Title: Scammers
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Review Description: I've been chasing them for a refund for over 3 months at this point, and the tracker still clearly says the package was never delivered. Customer service (Ali) tried to get me to send him copies of my *personal bank statements* instead of sending any proof of a refund; they are scammers and incredibly sketchy. Don't risk it.