Vividseats User Reviews

Introduction

Vivid Seats is a popular online platform that offers tickets to a variety of events, including concerts, sports games, and theater shows. Their website and app make it easy to search for and purchase tickets to events across the country, with a focus on providing a user-friendly and reliable experience.

Pros and Cons

Pros:

• Offers tickets to a variety of events
• User-friendly website and app
• Reliable delivery of tickets
• Great customer service

Cons:

• Prices can be higher than competitors
• Cancellation policy is strict
• Hidden fees can be frustrating

User Experience

Users can easily search for and purchase tickets on the Vivid Seats website or app. They have a streamlined checkout process and provide clear information about the tickets being purchased. Users have reported positive experiences with the platform, citing the reliability of ticket delivery and easy-to-use interface.

Pricing and Value for Money

While Vivid Seats offers a wide variety of tickets to events, their prices can be higher than competitors. However, they do provide a Price Match Guarantee that promises to match the price of a competitor for the same event and seating.

Alternatives

Some popular alternatives to Vivid Seats include Ticketmaster, StubHub, and SeatGeek.

Customer Service

Vivid Seats has a reputation for providing great customer service, with a dedicated support team available through phone or email. They also offer a 100% Buyer Guarantee that promises a full refund if an event is cancelled, with no questions asked.

Product Quality and Selection

Vivid Seats offers a wide selection of tickets to events across the country, including hard-to-find and sold out events. Users have reported a positive experience with the quality and authenticity of tickets.

Website Usability

The Vivid Seats website and app are designed to be user-friendly and easy to navigate. They provide clear information about events, seating charts, and ticket prices.

Returns and Exchanges

Vivid Seats has a strict cancellation policy, with limited options for returning or exchanging tickets. However, they do offer a refund if an event is cancelled, and buyers can resell their tickets through the platform.

Promotions and Discounts

Vivid Seats occasionally offers promotions and discounts on tickets, which can be found on their website or through email newsletters.

Reputation

Overall, Vivid Seats has a positive reputation among users for providing a reliable and user-friendly platform. They have been in business since 2001 and have a BBB rating of A+.

Payment Options

Vivid Seats accepts major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.

Loyalty Programs

Vivid Seats does not currently offer a loyalty program, but they do have a Star Club program that rewards users for referring new customers.

Customer Reviews

Users generally rate Vivid Seats positively for their easy-to-use platform, reliable ticket delivery, and great customer service. However, some users have reported frustration with hidden fees and high prices.

Community Involvement

Vivid Seats has a philanthropic arm called the Vivid Seats Foundation, which supports education and arts initiatives in underserved communities.

Shipping and Costs

Vivid Seats provides various options for ticket delivery, including standard and expedited shipping, electronic delivery, and pick up at a convenient location. Shipping costs vary depending on the delivery method and location, with electronic delivery being the cheapest option. Additionally, users should be aware of potential hidden fees, including service fees and delivery fees, that can add to the cost of tickets.