Users Voice for Vivomed

4% users rated Terrible
4% users rated Poor
0% users rated Average
4% users rated Very Good
87% users rated Excellent
Pie Chart Review Representation for Vivomed
Vivomed Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Vivomed Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 30 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 5 4.1 4.2 1.1
Dec 2022 4.7 1.8 5 5 5 5
Jan 2023 5 5 2.7 3 3.3 1.3
Feb 2023 3.8 3.4 3 5 5 5
Mar 2023 4.5 3.1 5 5 5 5
Line Chart for Rating of peer stores

vivomed.com

airportparkingreservations.com

banggood.com

eneba.com

patpat.com

dhgate.com

Detailed Vivomed Review by

Introduction

Vivomed.com is an online retailer specializing in sports medicine, physiotherapy, and first aid products, serving customers in the UK and worldwide. The company offers a wide range of high-quality products from top brands, ranging from bracing and supports to taping and strapping.

Pros and Cons

Pros:
  • Wide range of products from top brands
  • Competitive pricing
  • Free UK shipping on orders over £60
  • International shipping available
Cons:
  • No loyalty program
  • No live chat support
  • Return shipping costs are not covered

User Experience

Vivomed.com provides a user-friendly website with a clear layout, making it easy to navigate and find products. The search function is advanced, allowing users to filter results by brand, category, and price range. Customers can also view detailed product descriptions and reviews to make informed decisions.

Pricing and Value for Money

Vivomed.com offers competitive pricing on their products, with some discounts available on select items. Customers can enjoy free UK shipping on orders over £60, making it a great value for money option. However, shipping fees for international orders can be pricey.

Alternatives

Some alternatives to Vivomed.com include Physioroom.com and Proactive Medical Supplies. These online retailers offer similar products and competitive pricing, but may differ slightly in product selection and shipping options.

Customer Service

Vivomed.com offers customer service via email and phone, Monday to Friday. They also provide a comprehensive FAQ section on their website, offering answers to common questions. However, live chat support is not available, which may be inconvenient for some customers.

Product Quality and Selection

Vivomed.com offers a wide range of high-quality products from top brands such as Mueller, Aircast, and Donjoy. Customers can choose from a variety of categories, including bracing and supports, taping and strapping, first aid supplies, massage and fitness, and many more.

Website Usability

Vivomed.com has a modern and clean website design, making it easy to navigate and find products. The site is also mobile-friendly, allowing customers to shop on their phones or tablets. Checkout is quick and easy, with multiple payment options available.

Returns and Exchanges

Customers can return items to Vivomed.com within 14 days of receiving their order, as long as the items are unused and in the original packaging. However, customers are responsible for paying the return shipping costs.

Promotions and Discounts

Vivomed.com regularly runs promotions and discounts on select products, offering customers an opportunity to save money. Customers can sign up for the company's newsletter to stay informed of these deals.

Reputation

Vivomed.com has a positive reputation among customers, with many praising the company's wide range of high-quality products and excellent customer service. The company has also received positive media coverage from reputable sources such as The Guardian.

Payment Options

Vivomed.com accepts various payment options, including Visa, Mastercard, American Express, PayPal, and Klarna. This allows customers to choose the payment method that works best for them.

Loyalty Programs

Vivomed.com does not offer a loyalty program at this time. However, customers can sign up for the company's newsletter to receive information on promotions and discounts.

Customer Reviews

Vivomed.com has received numerous positive reviews from customers, with many praising the company's product quality, fast shipping, and excellent customer service. However, some customers have commented on the high cost of international shipping.

Community Involvement

Vivomed.com has not publicized its involvement in any community projects or initiatives.

Shipping and Costs

Vivomed.com offers free UK shipping on orders over £60. Shipping fees for international orders vary based on location and order size. Customers can choose from various shipping options, including standard and express shipping. However, international shipping fees can be quite high, making it less economical for some customers.

Vivomed Recent User Reviews

User Rating

5 stars

88

👤

Reviewer Name: James Smyth

Review Submission Date: 2023-02-06

Review Title: Fast and reliable service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Fast and reliable service

👤

Reviewer Name: Carolyn Patel

Review Submission Date: 2023-02-06

Review Title: Good product choice and arrived…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good product choice and arrived quickly, thanks

👤

Reviewer Name: Trevor Smyth

Review Submission Date: 2023-02-06

Review Title: Excellent service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Clear website, item as described and swift dispatch and delivery. Repeat customer and I'll be back again

👤

Reviewer Name: CLIFF GRAHAM

Review Submission Date: 2023-02-04

Review Title: HAVE NOT RECEIVED MY ORDER
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have been sent this review before I have received my order. I'll be glad to change my rating but so far have not received my order so it's 1 star.

👤

Reviewer Name: Gaia

Review Submission Date: 2023-02-03

Review Title: Great international service!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great international service!

👤

Reviewer Name: Philip Peggs

Review Submission Date: 2023-02-02

Review Title: It was the cheapest out there and…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It was the cheapest out there and ordering was simple. However, it did say 48 hours delivery but took 4 days to come but I'm sure that's more to do with the Royal Mail than the company.

👤

Reviewer Name: Susan

Review Submission Date: 2023-02-02

Review Title: Product and price
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Product and price, totally affordable, exactly what I wanted.

👤

Reviewer Name: Helen Blair

Review Submission Date: 2023-02-01

Review Title: What's needed
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Easy website to use, email communication regarding despatch to keep customer updated. Quick despatch, it's what's needed when dealing with an injury. I won't hesitate to use again.

👤

Reviewer Name: Wendy P

Review Submission Date: 2023-01-31

Review Title: Great service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great communication and tracking. Speedy delivery and product exactly as described.

👤

Reviewer Name: Andrea Kurucz

Review Submission Date: 2023-01-27

Review Title: It took 7 days to arrive despite paying…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It took 7 days to arrive despite paying for 24h delivery.