Vivomed User Reviews

Introduction

Vivomed.com is an online retailer specializing in sports medicine, physiotherapy, and first aid products, serving customers in the UK and worldwide. The company offers a wide range of high-quality products from top brands, ranging from bracing and supports to taping and strapping.

Pros and Cons

Pros:

• Wide range of products from top brands
• Competitive pricing
• Free UK shipping on orders over £60
• International shipping available

Cons:

• No loyalty program
• No live chat support
• Return shipping costs are not covered

User Experience

Vivomed.com provides a user-friendly website with a clear layout, making it easy to navigate and find products. The search function is advanced, allowing users to filter results by brand, category, and price range. Customers can also view detailed product descriptions and reviews to make informed decisions.

Pricing and Value for Money

Vivomed.com offers competitive pricing on their products, with some discounts available on select items. Customers can enjoy free UK shipping on orders over £60, making it a great value for money option. However, shipping fees for international orders can be pricey.

Alternatives

Some alternatives to Vivomed.com include Physioroom.com and Proactive Medical Supplies. These online retailers offer similar products and competitive pricing, but may differ slightly in product selection and shipping options.

Customer Service

Vivomed.com offers customer service via email and phone, Monday to Friday. They also provide a comprehensive FAQ section on their website, offering answers to common questions. However, live chat support is not available, which may be inconvenient for some customers.

Product Quality and Selection

Vivomed.com offers a wide range of high-quality products from top brands such as Mueller, Aircast, and Donjoy. Customers can choose from a variety of categories, including bracing and supports, taping and strapping, first aid supplies, massage and fitness, and many more.

Website Usability

Vivomed.com has a modern and clean website design, making it easy to navigate and find products. The site is also mobile-friendly, allowing customers to shop on their phones or tablets. Checkout is quick and easy, with multiple payment options available.

Returns and Exchanges

Customers can return items to Vivomed.com within 14 days of receiving their order, as long as the items are unused and in the original packaging. However, customers are responsible for paying the return shipping costs.

Promotions and Discounts

Vivomed.com regularly runs promotions and discounts on select products, offering customers an opportunity to save money. Customers can sign up for the company's newsletter to stay informed of these deals.

Reputation

Vivomed.com has a positive reputation among customers, with many praising the company's wide range of high-quality products and excellent customer service. The company has also received positive media coverage from reputable sources such as The Guardian.

Payment Options

Vivomed.com accepts various payment options, including Visa, Mastercard, American Express, PayPal, and Klarna. This allows customers to choose the payment method that works best for them.

Loyalty Programs

Vivomed.com does not offer a loyalty program at this time. However, customers can sign up for the company's newsletter to receive information on promotions and discounts.

Customer Reviews

Vivomed.com has received numerous positive reviews from customers, with many praising the company's product quality, fast shipping, and excellent customer service. However, some customers have commented on the high cost of international shipping.

Community Involvement

Vivomed.com has not publicized its involvement in any community projects or initiatives.

Shipping and Costs

Vivomed.com offers free UK shipping on orders over £60. Shipping fees for international orders vary based on location and order size. Customers can choose from various shipping options, including standard and express shipping. However, international shipping fees can be quite high, making it less economical for some customers.