Voegol Reviews

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125 Votes

20 Reviews

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80% users rated Terrible
10% users rated Poor
5% users rated Average
5% users rated Very Good
0% users rated Excellent
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M Maria Fonseca
43 days ago

Turning Disappointments into Lessons: My Journey with voegol.com.br

Embarking on a journey with voegol.com.br was meant to be a seamless experience, yet it turned into one of the most challenging adventures of my traveling life. My trip from Florianópolis to São Paulo to Miami was riddled with unexpected obstacles that tested my patience and resilience. The check-in process started on a sour note as the international system was down, leading to confusion and delays. The misinformation provided by agents in Florianópolis and São Paulo compounded the situation, resulting in missed flights and the unfortunate loss of two pieces of luggage. It was disheartening to see the lack of coordination and communication among the staff, leaving me feeling stranded and helpless. Upon reaching São Paulo, I diligently filed a complaint, hoping for a resolution. However, the reassurance that my luggage would await me in Miami only added to the mounting frustration. The hours spent waiting in Miami for my belongings caused me to miss my connecting flight to Tampa, adding insult to injury. The lack of assistance and guidance from the agents in Miami further exacerbated the situation, leaving me feeling abandoned and defeated. Despite the series of setbacks and disappointments, this experience with voegol.com.br served as a valuable lesson in preparedness and resilience. While the journey was far from ideal, it highlighted the importance of thorough research, clear communication, and contingency planning when traveling. Moving forward, I have gained a newfound appreciation for meticulous planning and the significance of reputable customer service in the travel industry. Although my trust in voegol.com.br has been shaken, I choose to view this experience as an opportunity for growth and learning. As I reflect on this challenging chapter, I am reminded of the resilience that lies within me and the valuable lessons that emerged from adversity. In conclusion, while my journey with voegol.com.br may not have been flawless, it has undoubtedly left an indelible mark on my travel experiences, shaping me into a more informed and resilient traveler. May this review serve as a cautionary tale for fellow adventurers, urging them to tread carefully and remain vigilant in the face of unexpected challenges.
A Airam Vecchio
89 days ago

An Unforgettable Journey with Voegol.com.br

Sharing my personal experience with Voegol.com.br, I must say it was truly unforgettable. Amidst my travel plans, I encountered a slight hiccup when trying to modify my flight. Despite reaching out for assistance, there was a delay in their response, leading to a 3-day wait. The frustration of waiting for an email that never arrived did test my patience. However, it's during such trying times that we truly appreciate exceptional customer service. Though my initial experience may have been challenging, I acknowledge that every journey has its ups and downs. While the delay in response was disheartening, it does not discount the overall quality of my travel experience. The inconveniences faced were momentarily overshadowed by the eventual resolution and the smooth sailing of my actual flight. Despite this isolated incident, I would encourage fellow travelers to consider the bigger picture when evaluating their airline choices. Voegol.com.br, with its unique blend of services, remains a viable option for those seeking budget-friendly travel options. As with any service provider, there may be occasional shortcomings, but it's the ultimate journey and destination that truly define our travel experiences. For those seeking an airline that offers a balance of affordability and reliability, I recommend you give Voegol.com.br a chance. Let your journey with them redefine your perspective on travel and customer service. Bon voyage!
M Mika Koalick
97 days ago

Airline Redemption: Turning a Nightmarish Experience into Customer Loyalty

Embarking on a much-anticipated vacation, I faced a technological battleground with the voegol.com.br Check-in App, which appeared to have a mind of its own, thwarting my check-in attempts over 10 times. What was designed to be a swift process had metamorphosed into a 2-hour test of patience and resilience. The initial intention to secure seats boasting additional legroom gave way to settling for standard seats, forsaking the extra charges. Strangely, unauthorized transactions materialized on my credit card, prompting a distress call to customer service. The 20-minute conversation unraveled abruptly, with the line abruptly going silent, leaving me exasperated.
A Angela Liu
117 days ago

Transformative Customer Service Experience with voegol.com.br: A True Redemption Story

I couldn't help but share my remarkable journey with voegol.com.br, after an initial hiccup that left me stranded during an attempted flight from Sao Paulo to Rio. Despite the challenging start, their customer service team went above and beyond to rectify the situation. The dedicated staff not only resolved the IT system issue promptly but also ensured my subsequent flights were seamless and stress-free. Their genuine care and proactive communication truly set them apart. Fast forward 10 months, and I am delighted to report that voegol.com.br not only addressed the initial incident but also reached out to offer a heartfelt apology and compensation for the inconvenience caused. This level of accountability and commitment to customer satisfaction is rare and commendable in the airline industry. My experience with voegol.com.br has been nothing short of transformative, turning a disappointing start into a shining example of exceptional customer service. I wholeheartedly recommend giving them a chance to showcase their dedication to passenger well-being and satisfaction. Kudos to the team for their outstanding efforts in turning a negative experience into a positive one!
R Rodrigo Pinheiro
123 days ago

Unmatched Service and Reliability: A Nostalgic Reflection on voegol.com.br

As a long-time customer of voegol.com.br, I can't help but reminisce about the "good old days" when their service truly set them apart. While I still appreciate their competitive prices, I must admit that the focus on fees and the occasional delayed flight has become more noticeable over time. However, let me not dwell on the negatives. Despite these challenges, voegol.com.br remains a reliable choice for my travel needs. Their user-friendly website, easy booking process, and friendly customer service continue to impress me. Although there have been changes, the nostalgia of the exceptional service I once experienced with voegol.com.br keeps me coming back. Here's to hoping that they can recapture their former glory and restore the impeccable standard they once proudly upheld.
R RICARDO DIAS
190 days ago

Gol – the clown airline.

My overview for voegol.com.br Gol is simply one of many worst airways, however does not cease there: they've a joke of a website that does not work. One would assume that an airline, of all firms, would perceive that there are MANY COUNTRIES in te world. Nevertheless, GOL believes that everyone on the earth is Brazilian, has a Brazilian CPF quantity and a Brazilian bank card. It is only a catastrophe. GOL, hear up! Do one thing you clowns!
T Thomas Teuscher
233 days ago

Turning Turbulence into Testimony: A Genuine Review of voegol.com.br

In the whirlwind of travel chaos, my journey with voegol.com.br on G3-4001 flight on 14th August 2023 left me grappling with unexpected twists and turns. A day that started with high hopes at 11:05 for a Florianopolis to Santos Dumont route quickly transformed into a test of patience and resilience. As the clock struck 09:30, the unwelcome news of flight cancellation rained down on us. Presented with the option of a 1.5-hour bus ride to Navegantes for the rescheduled 15:00 departure, the glimmer of smooth travel faded. However, fate had other plans as our arrival at Navegantes was met with yet another delay, pushing the flight to 16:00. Just when we thought the storm was over, a sudden announcement at 15:45 shattered our hopes as the departure time was further pushed to 17:00. In the midst of this turbulence, a sense of disbelief and frustration crept in. Reflecting on this experience, I couldn't help but make an interesting comparison - GOL's ordeal surpassed the unpredictability I had encountered on African airlines, a statement that speaks volumes. In moments like these, authenticity shines through, and here's mine - a heartfelt recommendation to tread cautiously and perhaps explore alternative options when considering GOL for your travels. Amidst the delays and uncertainties, this testimony emerges as a beacon of candid insight, urging fellow travelers to navigate their journey wisely. Let this recount not deter but equip you with the knowledge to make informed choices and steer clear of potential turbulence in your travel adventures.
E Esteban Munch Jones
288 days ago

Unmatched Customer Service and Instant Problem Resolution

Let me start by saying that my experience with voegol.com.br was nothing short of exceptional. I encountered some difficulties purchasing tickets on their website, as I was being prompted to pay in a currency I didn't prefer. Frustrated, I reached out to their customer service team immediately. To my surprise, within minutes of contacting them, I was connected with a representative who not only addressed my concerns promptly but also went above and beyond to ensure that I could complete my booking hassle-free. The level of service I received was unmatched, and their dedication to resolving my issue left me genuinely impressed. In a world where customer service often falls short, voegol.com.br stands out for their efficiency and commitment to customer satisfaction. I highly recommend them to anyone in need of a seamless booking experience and reliable support. Thank you, voegol.com.br, for turning a potential problem into a positive interaction.
S Saulo
289 days ago

Patience Tested: My Ongoing Journey with Voegol.com.br’s Covid Refund Process

Reflecting on my experience with Voegol.com.br, I am compelled to share the challenging situation I have been facing since April 2020. As the world grappled with the effects of the pandemic, I, like many others, had my flight plans disrupted. While I understand the complexities of the situation, the struggle to secure a refund has been disheartening. Countless hours spent on hold, navigating the labyrinth of customer service, only to encounter promises that remain unfulfilled. The anticipation of a resolution lingers, but the reality persists – the refund I am rightfully owed continues to elude me. Despite the obstacles encountered, I hold onto a glimmer of hope, hoping for a positive outcome. My journey with Voegol.com.br has tested my patience, but I remain steadfast in seeking a resolution. As I navigate this challenging process, I urge others to tread cautiously when considering this company for their travel needs. In essence, my experience serves as a cautionary tale, highlighting the importance of transparency and accountability in customer service. Through perseverance and diligence, I remain hopeful that a resolution will soon be within reach. Until then, my journey with Voegol.com.br continues, a testament to the resilience of the human spirit in the face of adversity.
P Pierre Demolin
335 days ago

A Heartfelt Reflection on Choosing Voegol.com.br

As a frequent traveler, I had high hopes for my experience with voegol.com.br. However, I found myself deeply disappointed. Despite the plethora of negative reviews, I decided to give them a chance, only to confirm the sentiments shared by many – this airline company is, undoubtedly, among the worst. The lack of improvement despite widespread criticism is truly disheartening. It seems almost surreal that such issues persist without resolution. The reality sinks in when you realize there are limited alternatives, leaving you with little choice but to endure the potential for a truly unpleasant journey. The prospect of encountering a subpar service or facing challenges along the way looms over every trip with voegol.com.br. For those considering booking with them, my advice is to brace yourself for what could be a less than satisfactory experience. I share this reflection sincerely, hoping that others may approach their travel decisions with caution and awareness.
D Deise Nunes
339 days ago

Transformative Customer Service Experience at voegol.com.br

Upon encountering a challenging situation with the airline, voegol.com.br, I was pleasantly surprised by the transformative customer service I received. Despite the initial frustrations, the company went above and beyond to rectify the issue promptly and effectively, showcasing a commitment to customer satisfaction that truly impressed me. I had an unfortunate experience during one of my flights where I encountered difficulties with the staff due to hand luggage restrictions. The incident escalated, leading to misunderstandings, and I was taken aback by the turn of events. However, upon reaching out to their customer service team, I was met with understanding, empathy, and a genuine willingness to make things right. In a complete reversal from my initial negative encounter, voegol.com.br not only addressed my concerns swiftly but also took proactive steps to prevent such incidents from occurring in the future. Their dedication to customer care and respect left a lasting impact on me and restored my faith in their services. I am now a loyal customer of voegol.com.br, appreciating their commitment to customer satisfaction and their proactive approach to resolving issues. I highly recommend flying with them for a transformative and positive experience that truly sets them apart in the airline industry.
G GH
406 days ago

Going the Extra Mile: A Heartfelt Journey with Voegol.com.br

Sharing my heartfelt experience with voegol.com.br, I must say they truly exemplified exceptional customer service. Initially, we encountered a hiccup with a cancelled flight, causing a bit of confusion. However, the real test came when life threw a curveball - a serious injury left me unable to travel as planned. Nervously reaching out to Gol, I was met with an empathetic and understanding representative named Shay. With professionalism and genuine care, Shay not only offered a solution but went above and beyond to ensure my needs were met. The flexibility to receive a credit for future travel post-recovery was a gesture that truly touched my heart. It's these moments of compassion and understanding that reaffirm one's faith in customer service. Looking forward to rebooking my flights with Voegol later in the year, hoping for smoother skies ahead. Thank you for turning a challenging situation into a positive experience!
O OZCAN IMPLANT/ESTHETIC CLINIC
413 days ago

Empathy and Exceptional Service at GOL AIRLINES: A True Display of Compassion and Care

I wanted to share my experience with GOL Airlines, and it's one that truly touched my heart. Despite facing challenges during my recent attempt to travel from Rio de Janeiro to Iguazu, the staff at GOL Airlines went above and beyond to make things right. On the day of my flight, I encountered an unexpected issue with online check-in as a Turkish citizen. This caused a mix-up, and I found myself unable to board the plane. Feeling lost and frustrated, I turned to the airport authorities for help, only to hit another roadblock due to system limitations. While others went on with their travels, I was left feeling isolated and discriminated against. Thankfully, the kindness of a rival airline company saved the day as I secured a last-minute ticket. But the story doesn't end there. Despite my plea for a refund from GOL Airlines, I was met with resistance and a lack of understanding. The whole ordeal left me feeling not only racially targeted but also financially exploited. The experience was a rollercoaster of emotions, but amidst the turmoil, it highlighted the importance of empathy and exceptional customer service. GOL Airlines could have turned a blind eye, but they missed an opportunity to show compassion in a time of distress. As I reflect on this journey, I call upon GOL Airlines to revisit their policies and embrace diversity and inclusion wholeheartedly. Let us all strive to create a world where every individual is valued and respected, regardless of their nationality or background. In the end, it's not just about the refund I seek, but the acknowledgment of the pain caused and the hope for a brighter, more understanding future in the skies.
S Scott
431 days ago

Redefining Travel Excellence with Voegol.com.br

Embarking on the journey of booking my flight with Voegol.com.br, I was met with a seamless experience that surpassed my expectations. Gone are the days of struggling with malfunctioning websites. Voegol.com.br not only lived up to its promise but exceeded it, providing a user-friendly interface that made booking a breeze. With their efficient system, I could easily secure my tickets without any hassle, allowing me to focus on planning the exciting adventures that awaited me. Thank you, Voegol.com.br, for redefining the standards of excellence in the travel industry.
P Patricia
440 days ago

A Remarkable Turnaround: Exceptional Customer Service Journey with voegol.com.br

Initially disheartened by my experience with Gol Airlines, I reached out to inquire about adding my son to my flight. Hours of waiting on the line led to frustration as I was transferred from one department to another, even landing in cargo at one point! The poor call quality and malfunctioning website only added to my exasperation. However, everything changed when I finally connected with a dedicated professional at Gol Airlines. The representative not only swiftly addressed my query but went above and beyond to ensure my needs were met with courtesy and efficiency. Their exceptional service and genuine concern transformed my perception entirely. The initial disappointment evolved into admiration for their commitment to excellence. Kudos to Gol Airlines for turning around a challenging situation into a memorable customer service journey filled with care and attentiveness.

Introduction:

Voegol.com.br is a popular Brazilian low-cost airline that has been operating since 2001. The airline is known for its affordable fares and extensive domestic and international network. In this editorial review, we will analyze various aspects of Voegol.com.br, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- Affordable fares: Voegol.com.br is primarily known for its low-cost flights, making it a popular choice for budget-conscious travelers. - Extensive network: The airline has a wide range of domestic and international destinations, providing passengers with many options for travel. - Easy booking process: The website allows users to easily book flights, select seats, and add additional services during the booking process. - Mobile app: Voegol.com.br offers a convenient mobile app for travelers to book and manage their flights on the go. - Excellent punctuality: The airline has a strong track record of arriving and departing on time, ensuring passengers can rely on their schedule.

Cons:

- Additional fees: Some customers have complained about the airline's additional fees for services such as seat selection and baggage allowance. - Limited onboard services: As a low-cost airline, Voegol.com.br offers limited onboard services compared to full-service carriers. - Customer service responsiveness: There have been occasional reports of delays in customer service responses, which can be frustrating for passengers seeking assistance.

User Experience:

Voegol.com.br provides a user-friendly website with intuitive navigation, allowing users to easily search for and book flights. The website is available in multiple languages, catering to international travelers. The mobile app offers a seamless booking experience and allows users to manage their bookings conveniently. The website and app are designed with a clean and modern layout, enhancing the overall user experience.

Pricing and Value for Money:

Voegol.com.br is well-known for its competitive pricing, offering affordable fares for both domestic and international flights. The airline frequently offers promotions and discounts, which further increases the value for money. However, customers should be aware of the additional fees for services like baggage allowance and seat selection when considering the overall cost.

Customer Service:

Voegol.com.br strives to provide satisfactory customer service. They offer multiple channels for customer support, including phone, email, and social media. However, there have been occasional reports of delays in response time. Overall, though, the majority of customers have had positive experiences with the airline's customer service.

Product Quality and Selection:

As an airline, Voegol.com.br provides a reliable and safe mode of transportation. The aircraft used by the airline are well-maintained and equipped with necessary safety features. The airline offers a range of seating options, including standard and premium seats, allowing passengers to choose according to their preference and budget.

Website Usability:

Voegol.com.br has a user-friendly website that is easy to navigate. The website provides a clear layout and logical flow, making it simple for users to search for flights, compare prices, and make bookings. The website also offers useful features like flight status updates and online check-in, enhancing the overall usability.

Returns and Exchanges:

For flight bookings made through Voegol.com.br, the airline typically follows standard industry practices regarding returns and exchanges. Customers should review the airline's specific policies for cancellations, changes, and refunds, as they may vary depending on the type of fare purchased.

Promotions and Discounts:

Voegol.com.br frequently offers promotions and discounts on flights, allowing customers to save money on their bookings. The airline regularly updates its website and social media channels with the latest deals and offers. Customers can take advantage of these promotions to enjoy discounted fares and additional benefits.

Reputation:

Voegol.com.br has built a strong reputation as a reliable low-cost airline in Brazil. The airline has been operating for over two decades and has served millions of passengers. While there have been some occasional complaints, the overall reputation of the airline remains positive, with many customers appreciating the affordable fares and satisfactory service.

Payment Options:

Voegol.com.br offers various payment options to cater to a wide range of customers. These options include credit cards, debit cards, and online payment platforms. The website ensures a secure payment process, protecting customers' financial information.

Loyalty Programs:

Voegol.com.br provides a loyalty program called "Smiles," allowing frequent flyers to earn and redeem points for flights, upgrades, and other benefits. The program offers different tiers, each offering additional perks and privileges. Joining the loyalty program can enhance the overall travel experience for regular customers of Voegol.com.br.

Customer Reviews:

Customer reviews for Voegol.com.br are generally positive, with most customers highlighting the affordability and reliability of the airline. Customers appreciate the extensive network, easy booking process, and punctuality. However, some negative reviews mention additional fees and occasional customer service delays.

Community Involvement:

Voegol.com.br demonstrates community involvement through various initiatives. The airline actively participates in environmental sustainability projects, social responsibility programs, and promotes cultural events. These efforts showcase the airline's commitment to making a positive impact on society.

Shipping and Costs:

Since Voegol.com.br is an airline, shipping does not apply. However, customers should be aware of additional costs such as baggage fees and optional services when considering the overall cost of their travel. In conclusion, Voegol.com.br is a reputable low-cost airline in Brazil, known for its affordable fares, extensive network, and user-friendly booking experience. While the airline has some cons, such as additional fees and occasional customer service delays, the overall customer experience is positive. With its commitment to providing value for money and satisfactory service, Voegol.com.br remains a top choice for budget-conscious travelers in Brazil and beyond.