Users Voice for Vogacloset

76% users rated Terrible
3% users rated Poor
0% users rated Average
6% users rated Very Good
15% users rated Excellent
Pie Chart Review Representation for Vogacloset
Vogacloset Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 May 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 4.2 4.5 4.9 3
Dec 2022 1 5 5 5 5 5
Jan 2023 5 1 4.1 4.1 4.8 1.8
Feb 2023 1 5 5 5 5 5
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

vogacloset.com

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Detailed Vogacloset Review by

Introduction

Vogacloset.com is an extended family of fashionistas who provide customers with access to the latest trends in clothing, accessories and beauty. Based in the Middle East, their catalogues showcase a wide range of brands from Europe and North America. They offer free delivery on orders over a set amount, and have a strong social media presence.

Pros and Cons

Pros:
  • A wide selection of brands to choose from
  • Free delivery on orders over a set amount
  • Regular promotions and discounts
  • Strong social media presence for customers to engage with
Cons:
  • Shipping can take longer than expected
  • Some items can be more expensive compared to other retailers
  • Not all brands will be available in all sizes

User Experience

The website is easy to navigate and has a clean design. Customers can search for items by category, brand, or price range. Additionally, the website is optimized for mobile devices, making it easy for customers to shop on-the-go.

Pricing and Value for Money

While some items can be more expensive compared to other online retailers, Vogacloset.com offers regular promotions and discounts, making their items more affordable. Additionally, the website offers free delivery on orders over a set amount, which can help customers save money.

Alternatives

Other online retailers that offer similar items include Zara, ASOS, and H&M.

Customer Service

Vogacloset.com offers a dedicated customer service team that customers can contact if they have any questions or concerns. They also have a detailed FAQ section on their website, which can help answer common questions.

Product Quality and Selection

The website offers a wide selection of brands from Europe and North America. While not all brands will be available in all sizes, the website offers a range of items from clothing to accessories and beauty products.

Website Usability

The website is easy to navigate and has a clean design. Customers can search for items by category, brand, or price range. Additionally, the website is optimized for mobile devices, making it easy for customers to shop on-the-go.

Returns and Exchanges

Vogacloset.com offers a 14-day return policy for items that are unused and in their original packaging. Customers can initiate a return through their website or by contacting their customer service team.

Promotions and Discounts

The website offers regular promotions and discounts, making their items more affordable. Additionally, they offer free delivery on orders over a set amount. Customers can also sign up for their newsletter to receive exclusive promotions and updates.

Reputation

Vogacloset.com has a strong social media presence and has been featured in several publications. Additionally, they have a 4.5/5 rating on Trustpilot, with many customers praising their selection and customer service.

Payment Options

Vogacloset.com accepts a range of payment options, including credit and debit cards, PayPal, and Cash on Delivery (available in select countries).

Loyalty Programs

Vogacloset.com does not currently have a loyalty program.

Customer Reviews

Customers have praised Vogacloset.com for their selection and customer service. However, some have mentioned that shipping can take longer than expected and some items can be more expensive compared to other retailers.

Community Involvement

Vogacloset.com has a strong social media presence and regularly engages with their followers. They also support various charitable causes.

Shipping and Costs

Shipping can take longer than expected, with some customers reporting wait times of up to a month. Additionally, shipping costs vary depending on the customer's location and the size of their order. However, Vogacloset.com offers free delivery on orders over a set amount.

Vogacloset Recent User Reviews

User Rating

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Reviewer Name: maryam als

Review Submission Date: 2023-02-06

Review Title: I ordered a dress and the quality was…
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Review Description: I ordered a dress and the quality was so cheap and bad nothing like the picture so i requested a return and no one picked up my dress so i tried contacting them through whatsapp and the customer service is very slow and no one was solving my issue and i dont have enough time to keep contacting them and waiting for them to answer 24/7 and now theyre telling me 14 days passed you have to send us a picture of the item and its taking forever to return this item i will never order again !!!!!!

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Reviewer Name: sakina belassri

Review Submission Date: 2023-01-15

Review Title: I returned them the package because it…
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Review Description: I returned them the package because it was very bad quality and not worth of price. after 10 days still no mail or any update . After sharing my review i ve got vogacloset customer service team contacted me via email and updated me that with 2 working days i ll be receiving my refund. Well thanks for the reply and the follow up.

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Reviewer Name: Aram Al-Askar

Review Submission Date: 2022-12-18

Review Title: Very cheap quality comparing to the…
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Review Description: Very cheap quality comparing to the prices The clothes material are cheap Very Very cheap and bad quality, plus they don’t allow customers to write reviews on the products on their website site/application!!! So not professional!!!!!!

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Reviewer Name: Abs

Review Submission Date: 2022-11-20

Review Title: Bad experience cant even track my…
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Review Description: Bad experience cant even track my order!! Customer service is bad i tried reaching out but it took 3-4 days till they answered. I still dont have my shipping info or event track it!!! Never ordering from vogacloset again bad experience from saudi arabia

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Reviewer Name: Rand

Review Submission Date: 2022-08-11

Review Title: My 1st go to option for dresses
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Review Description: I have been purchasing from Vogacloset ever since it launched, and my experience has been amazing so far! I never had to return any item because of poor quality or damaged items. Its my 1st option to go for stylish party dresses in particular. In general, I highly recommend it.

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Reviewer Name: Xeina Hasan

Review Submission Date: 2022-08-04

Review Title: Fast shipping, excellent quality and customer service
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Review Description: I love how fast they delivered my order, me and my daughter loved the products.Definitely will be my first place to do my online shopping! Keep up the fantastic work

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Reviewer Name: V V

Review Submission Date: 2022-07-28

Review Title: SCAM
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Review Description: I wish I read some reviews before deciding to order . The item arrived damaged and it s been 2 weeks since I am trying to return it, but they are just trying to avoid the return and refund.Its a big scam website . Please do not order. A waste of money and time. I will make sure to take the issue to another level, as such scams should not exist.

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Reviewer Name: Jilu

Review Submission Date: 2022-04-27

Review Title: They have the worst customer service…
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Review Description: They have the worst customer service ever. There are unavailable to take your call always. They do not respond to inquiries made on their customer care email. There is no tracking number as yet. I regret purchasing from this online scam website

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Reviewer Name: Mery.a

Review Submission Date: 2022-04-15

Review Title: Big scam!!!!
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Review Description: I viewed the items on the original website and I found out that vogacloset doubles the price of the pieces. Their "sales" are just a big scam I don't know why people still recommend it. I'm so angry about this I feel like my money is stolen

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Reviewer Name: Sara

Review Submission Date: 2022-03-20

Review Title: They make money on taxes!
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Review Description: Awful customer service, refunds are delayed. Items shipped to UAE are overpriced to cover the taxes and on top they make up paying custom duties taxes which they keep for themselves even if you have returned the the items. I asked to speak to the management about this, still waiting for someone to call me!