Volagratis Reviews

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20 Reviews

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In the Travel Agency category

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20% users rated Terrible
10% users rated Poor
0% users rated Average
10% users rated Very Good
60% users rated Excellent
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C cliente
18 days ago

Prontezza dell’operatrice( Elettra)

My review for volagratis.com Prontezza dell'operatrice( Elettra), gentilezza e precisione
A Anna Katharina
25 days ago

Restoring Faith in Customer Service: A True Testimonial for Volagratis

After stumbling upon some negative reviews, I was initially hesitant to book my flights with Volagratis. However, my experience turned out to be completely different and, dare I say, exceptional! From seamless booking processes to prompt responses from their customer service team, I was thoroughly impressed. One incident, in particular, stands out: I had to make a last-minute change to my flight, and I was bracing myself for a lengthy and frustrating ordeal. To my surprise, the customer service representative not only assisted me promptly but also went above and beyond to ensure that I had a smooth transition. Their dedication and professionalism truly made a difference in my travel experience. In a world where customer service often feels like a mere afterthought, Volagratis has restored my faith in personalized and efficient assistance. I can confidently say that I will be returning to book my future flights with them, knowing that I am in capable hands. Thank you, Volagratis, for setting the bar high and exceeding all expectations.
F Fabrizio
29 days ago

Facile utile e veloce

My review for volagratis.com Facile utile e veloce
A Alberto
34 days ago

Reservation cancelled

My review for volagratis.com Reservation cancelled. For the new booking the price is doubled.
T Tiziano Blasi
49 days ago

Zero qualit customer service

My review for volagratis.com The call center can't support to solve any issues. The hotel that I booked sent a request to get me reimbursed and after three weeks, volagratis didn't take any action.
Z zahraa zeaiter
55 days ago

Unparalleled Service and Transparency: A Customer’s Honest Experience with volagratis.com

Embarking on a journey with volagratis.com has been a rollercoaster of emotions - from excitement to disappointment, and finally, to genuine satisfaction. My initial booking with the company hit a bump when the airline canceled my flight. At that point, I was devastated, thinking I had lost both my travel opportunity and the money I had invested. However, what followed truly restored my faith in customer service. The team at volagratis.com not only promptly notified me of the cancellation but also took ownership of the situation. Their transparency in communication and genuine concern for my predicament were exceptional. Instead of redirecting responsibility, they guided me through the refund process with the airline, ensuring that I was not left alone to navigate the complex web of airline procedures. Despite the initial setback, the dedication and support I received from volagratis.com truly set them apart. I learned that sometimes, it's not about the challenges we face but the way they are addressed that defines a company's integrity. Volagratis.com demonstrated integrity, accountability, and a customer-centric approach that I have rarely experienced elsewhere. For anyone seeking a reliable travel partner that goes above and beyond mere transactions, I wholeheartedly recommend giving volagratis.com a chance. They have earned my trust, respect, and future business through their unwavering commitment to customer satisfaction. Thank you, volagratis.com, for turning a potential disaster into a shining example of exceptional service.
R Re
92 days ago

Voli online per il Belgio

My review for volagratis.com Precisione nelle risposte e customer care efficente
D Diego Sonaglia
115 days ago

A nightmare – never again

My review for volagratis.com A nightmare, I only booked once trough them and I never experienced so many mishaps and frustration:Here’s a list of the things that happened… on a f*****n single booking ! - a missed pop-up allow me to pay twice for the ticket- they fail to make the automated checkin and alert me day before departing ( with an auto-mail at 5AM )- what I thought to be a cabin bag is just the underseat one- thw personal area of their site doesn’t work on safari neither mobile or browser version so gtfo apple usersI mean the only good point is that customer care actually answers quickly….
V Veronica
169 days ago

Staff gentile e molto disponibile

My review for volagratis.com Staff gentile e molto disponibile
L Lucia
217 days ago

Intoppo !

My review for volagratis.com Purtroppo dopo la prenotazione ho ricevuto una email da Ryanair con cui mi avvisava che la prenotazione non era confermata! E che non era riconosciuta! Vedi sotto, e questo non mi è corretto! This booking, XxxxX, appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair to sell our flights. Therefore, Ryanair has blocked this booking. As third-party travel agents often do not provide Ryanair with the correct passenger email address and payment details, we need to verify a passenger's identity before they can manage their booking and check-in online.
Z Zoila
282 days ago

Molto bene

My review for volagratis.com Very nice and clean. The flight is very on time. Looking forward for the next flight.
M Mirco
287 days ago

All good

My review for volagratis.com All good. No problems with either tickets or flight
D Domenico
362 days ago

Facile e veloce

My review for volagratis.com Facile e veloce
D Danielaanna
399 days ago

Un Natale splendido in una magnifica…

My review for volagratis.com Un Natale splendido in una magnifica città come ParigiAPP super efficiente e staff cordiale e disponibile
M Mohammedmonir
400 days ago

Bouna app facile

My review for volagratis.com Bouna app facile

Introduction

Volagratis.com is a popular online travel agency that offers an extensive range of services related to flights, hotels, car rentals, and vacation packages. With its user-friendly interface and competitive prices, the website has gained a considerable reputation among travel enthusiasts. In this editorial review, we will delve into various aspects of Volagratis.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:
  • Competitive prices and deals
  • Wide selection of flights, hotels, and travel packages
  • User-friendly interface
  • Flexible search options and filters
  • Convenient mobile app
Cons:
  • Occasional discrepancies in flight availability
  • Limited customer support options
  • Complex pricing structure for additional services

User Experience

Volagratis.com provides a seamless user experience with its intuitive interface and efficient search functionality. Users can easily navigate through different sections of the website and find the best travel deals tailored to their preferences. The search filters allow users to refine options based on price, airline, duration, and more.

Pricing and Value for Money

Volagratis.com offers competitive prices for flights, hotels, and vacation packages. The website regularly features discounted deals and promotions, enabling users to save money on their travel bookings. However, it is essential to carefully consider the additional costs, such as baggage fees or seat selection, as these may affect the overall value for money.

Customer Service

While Volagratis.com provides adequate customer service, the options for support are somewhat limited. Users can reach out to the customer service team via email or through the online contact form. However, there is no direct phone or live chat support available. Response times may vary, and it is advisable to reach out well in advance of travel dates to ensure prompt assistance.

Product Quality and Selection

Volagratis.com collaborates with a wide range of airlines and hotels, ensuring a comprehensive selection for customers. The website also offers detailed information about the services, amenities, and ratings of various travel options, allowing users to make informed decisions based on their preferences.

Website Usability

Volagratis.com excels in terms of website usability. The site is well-organized and easy to navigate, with clear categories and search filters. The booking process is straightforward, and users can complete their reservations with minimal hassle. The mobile app of Volagratis.com is also user-friendly and provides a convenient way to search and book flights or hotels on the go.

Returns and Exchanges

Returns and exchanges are subject to the policies of individual airlines, hotels, or car rental agencies. Volagratis.com acts as an intermediary, and therefore, the terms and conditions for changes or cancellations may vary. It is crucial to carefully review the terms and conditions of each booking before finalizing the reservation.

Promotions and Discounts

Volagratis.com frequently offers promotions and discounts on flights, hotels, and vacation packages. Users can subscribe to the newsletter or follow the website's social media channels to stay updated on the latest deals. Additionally, the website features a dedicated section for special offers, where customers can find exclusive discounts.

Reputation

Volagratis.com has built a solid reputation as a reliable online travel agency. With a track record of successful bookings and positive customer experiences, the website has gained the trust of many travelers. However, it is advisable to research and verify the reputation of individual airlines or hotels before making the final booking decision.

Payment Options

Volagratis.com offers various payment options, including credit cards, debit cards, and online payment platforms. The website ensures secure transactions by employing encryption technology to protect users' financial information. The payment process is straightforward and user-friendly.

Loyalty Programs

Volagratis.com does not have its own loyalty program. However, users can accumulate frequent flyer miles or loyalty points offered by individual airlines or hotel chains by booking through the website. It is recommended to check the specific loyalty programs associated with the chosen airlines or hotels to maximize benefits.

Customer Reviews

Customer reviews play a crucial role in evaluating the quality and reliability of a travel website. Volagratis.com has generally received positive reviews from customers who appreciate its competitive prices, user-friendly interface, and reliable booking process. However, occasional negative reviews are present, mainly concerning issues with customer support or discrepancies in flight availability.

Community Involvement

Volagratis.com actively engages with its community through social media platforms, where users can share their travel experiences, tips, and advice. The website also maintains a blog section featuring informative articles and guides related to travel destinations, saving tips, and more. This community involvement adds value to the overall user experience.

Shipping and Costs

As an online travel agency, Volagratis.com does not involve physical shipping. The costs associated with bookings primarily consist of the ticket prices, additional services (such as baggage fees or seat selection), and potential booking fees. It is important to carefully review the itemized costs before finalizing the reservation to avoid any surprises. In conclusion, Volagratis.com offers a user-friendly platform with competitive prices and an extensive selection of flights, hotels, and vacation packages. While the customer service options may be limited, the overall user experience and reputation of the website contribute to its credibility. It is crucial for users to review booking details, terms, and conditions thoroughly before completing reservations to ensure a seamless travel experience.