Volagratis.com is an online travel agency that offers customers the convenience of booking flights, hotels, car rentals, and vacation packages at competitive prices. Founded in Italy in 2004, the company has since expanded its services to more than 45 countries worldwide, providing a user-friendly platform for customers to book their travel needs in one place.
Pros and Cons
- Simple and intuitive user interface
- Easy to compare prices across different airlines and hotels
- Competitive pricing compared to other online travel agencies
- Option to book vacation packages for additional savings
- Poor customer service
- Hidden fees and charges on some bookings
- Limited payment options
- Not all airlines and hotels are available for booking on the website
The website's interface is designed to be user-friendly and simple to navigate. Users can easily search for and compare prices for flights, hotels, car rentals, and vacation packages. The website also offers various filters, such as flight duration, airline, and departure time, to help users find the best deal that fits their preferences. However, the information on the website can be overwhelming at times, with pop-up ads and repetitive promotions.
Pricing and Value for Money
Volagratis.com offers competitive pricing on flights, hotels, and vacation packages. However, as mentioned earlier, the company charges additional hidden fees and charges on some bookings, which may affect the overall affordability of the service.
Alternative online travel agencies include Expedia, Booking.com, and Kayak, which offer similar services at competitive prices.
One of the biggest complaints about Volagratis.com is its poor customer service. Customers have reported long wait times for customer support, unresponsive staff, and difficulty resolving issues with bookings.
Product Quality and Selection
The website offers a wide range of travel products, including flights, hotels, car rentals, and vacation packages. However, not all airlines and hotels are available for booking on the website, limiting the selection.
The website is easy to navigate and use, with clear options and filters for searching and booking travel products. However, pop-up ads and repetitive promotions can be overwhelming and affect the overall user experience.
Returns and Exchanges
Volagratis.com does not have a clear returns and exchanges policy for its travel products. However, customers may be eligible for refunds or modifications in case of flight cancellations or changes.
Promotions and Discounts
The website offers various promotions and discounts on flights, hotels, and vacation packages at certain times of the year. These promotions include flash sales and bundle deals for additional savings.
Volagratis.com has a mixed reputation among customers, with both positive and negative reviews. While many customers appreciate the competitive pricing and simplicity of booking travel products on the website, others have reported poor customer service and hidden fees.
The website provides limited payment options, with only credit and debit card payments accepted. This may be inconvenient for some customers who prefer alternative payment methods.
Volagratis.com does not offer a loyalty program for its customers, limiting the incentives for customers to return and book travel products on the website.
Customer reviews of Volagratis.com are mixed, with both positive and negative feedback. Positive reviews highlight the ease of booking, competitive pricing, and convenience of the website. Negative reviews mention poor customer service and hidden fees.
It is unclear if Volagratis.com is involved in any community initiatives or charitable causes.
Shipping and Costs
As an online travel agency, Volagratis.com does not have shipping costs. However, customers may incur additional costs and fees on their travel bookings.