Volvocars Reviews

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Volvo XC60 Rear Emergency Brake: A Traumatic Experience Ignored by Volvo Care

From a hopeful purchase to a nightmare on the road, my experience with the Volvo XC60 has been nothing short of harrowing. Unbeknownst to me, the rear emergency brake proved to be a dangerous menace lurking within the vehicle. The abrupt activation of the brake without cause felt like a collision with an invisible force, leaving my wife with whiplash and us both shaken to the core. The physical injuries, trauma, and subsequent medical expenses were an unexpected burden thrust upon us by this malfunctioning feature. Despite reaching out to Volvo Care in desperation, my pleas fell on deaf ears. The 42 emails sent remain unanswered, showcasing a callous disregard for our well-being and safety. The indifferent response from Volvo Care only added to the distress caused by the faulty emergency brake. Their failure to address such a serious concern reflects a lack of empathy and responsibility toward their customers. As the fear of driving the Volvo XC60 looms large, the only recourse left is legal intervention, a path I never imagined treading when purchasing a car. The persistent negligence exhibited by Volvo Care has shattered our trust in the brand's commitment to customer satisfaction. It is disheartening to witness such disregard for customer safety and well-being after investing in their product. In light of these experiences, I caution prospective buyers to tread carefully before considering a Volvo purchase. The implications of this hazardous feature extend far beyond physical harm, encompassing emotional strain, financial burdens, and a profound sense of betrayal by a company that fails to live up to its duty of care. Let our ordeal serve as a cautionary tale, urging others to explore alternative options where safety, responsiveness, and customer support are paramount.

Ensuring Safety First with Volvo: A Customer’s Heartfelt Journey

After leasing an electric Volvo C40, our excitement quickly turned to concern as an airbag warning light appeared just months into the lease. The ordeal of dealing with Volvo Car Financial Services UK Ltd and Volvo cars has been nothing short of disappointing. Despite multiple attempts to fix the issue, the airbag fault persisted, leaving us questioning the safety of our vehicle in the event of an accident. As the months passed without a resolution, our worries grew, especially with the dealership struggling to identify and fix the underlying wiring issue affecting a crucial side curtain airbag. Realizing the gravity of the situation, we made the difficult decision to reject the car and seek a replacement for our peace of mind. Despite our numerous pleas for assistance, both Volvo Cars Financial Services and Volvo cars fell short in addressing our concerns promptly, leaving us feeling neglected and disregarded. The lack of urgency in providing a working solution left us without a vehicle for an extended period, highlighting a disconnect in customer care. Amidst our frustrations, the support extended by Volvo cars was too little, too late, as we had already arranged alternative transportation. The prolonged wait for a resolution and the failure to prioritize our safety have left us deeply disappointed and disillusioned with the brand. Our experience serves as a reminder of the importance of ensuring safety and reliability in every aspect of a vehicle, especially when it comes to critical components like airbags. We hope that Volvo takes our feedback to heart and prioritizes customer safety and satisfaction in all future interactions. In closing, we urge Volvo and Volvo Car Financial Services to re-evaluate their response protocols and prioritize customer safety and satisfaction above all else. Our journey with Volvo has been one filled with challenges and disappointments, underscoring the crucial need for brands to uphold their commitments and responsibilities to their customers.

An Epic Journey of Hope and Redemption at Stoneacre Volvo Grimsby

Embarking on a quest for the perfect car, I set sail towards Stoneacre Volvo, Grimsby, with hope in my heart and dreams of a magnificent vehicle dancing in my mind. As I arrived, a friendly sales lad welcomed me, promising a smooth journey ahead. However, little did I know that this adventure would be fraught with challenges and obstacles. My quest led me to a majestic Used Volvo S90, a 70 plate beauty with a mere 21k odo, beckoning me with tales of luxury and sophistication. Sourced through the mystical realms of Volvo Selekt, I bravely ventured forth and, albeit foolishly, decided to trust without laying eyes upon my treasure. After all, Volvo Selekt spoke of quality and excellence - or so I thought. Alas, my joy quickly turned to ashes as the reality of my purchase unfolded. The promises made were but whispers in the wind, as I discovered that the rear pads had not been replaced as claimed. The front tires, wrapped in the disguise of Chinese budget imitations, mocked my expectations. A minor dent in the rear wing stood as a testament to neglect, a test I had to overcome. Yet, amidst the shadows of disappointment, a glimmer of hope appeared. The dent, once a scar on my treasure, was mended on the day of our fateful collection. The journey to redeem this fallen hero began, as I ventured to right the wrongs and transform this car into the gem it was destined to be. Though the road was lined with missing dust caps and forgotten price posters, I refused to surrender. An odyssey of taxing and insuring awaited, as I navigated the treacherous waters of a backstreet deal cloaked in the guise of a Volvo-approved dealership. This was not the tale I had expected, but it was the saga I was destined to live. As I stand amidst the remnants of this tumultuous journey, I realize that the car is not merely a vehicle, but a symbol of resilience and perseverance. Despite the challenges faced and the tears shed, I see a glimmer of greatness waiting to emerge. The road ahead may be winding and uncertain, but I am ready to embrace this epic journey of hope and redemption, transforming a disappointing purchase into a triumph of the human spirit.

I’ve had Volvo CX40 2020 reg solely…

My evaluate for volvocars.com I've had Volvo CX40 2020 reg solely accomplished 88K miles . On the sixth December 2023 automobile went into Volvo Dealership for full service and to exchange the beginning motor (they needed to drop the gearbox to exchange the beginning motor. I collected automobile on the sixth January 2024, had 40% goodwill gesture however ended up paying £2590 , automobile broke down on the thirteenth January with transmission fault , this then needed to be investigated and it seems to be catastrophic gearbox failure and required new gearbox price £10,000 , nevertheless Volvo did 60% good will gesture nevertheless this price me up to now £6184.00 . This isn't what I anticipated from Volvo , Poor Buyer care the dealership tried their one of the best with Volvo UK because the automobile was effectively taken care of and repair by Volvo . I've paid the invoice to get the automobile fastened , and made the choice and bought the automobile again to Volvo dealership. I'll by no means once more by Volvo

Experience True Quality and Reliability with Volvo

Sharing my honest review of volvocars.com I must respectfully disagree with the sentiment expressed in the previous review. I recently purchased a new XC40 from Volvo, and it has been nothing short of a delight. This vehicle has exceeded my expectations in terms of performance, comfort, and safety features. In the 27 months since my purchase, I have enjoyed a seamless driving experience with no faults or issues to report. The reliability of my Volvo XC40 has been unparalleled, giving me peace of mind on every journey. The sleek design and advanced technology of the vehicle have truly enhanced my driving experience. Moreover, I reached out to Volvo's customer service team with a minor inquiry, and I was impressed by their prompt and courteous response. Their professionalism and willingness to assist further reinforced my confidence in the brand. I appreciate Volvo's commitment to quality and customer satisfaction, making them a standout in the automotive industry. My Volvo XC40 has not only met my expectations but has exceeded them in every way possible. I look forward to many more years of driving pleasure with Volvo, and I highly recommend their vehicles to anyone seeking a reliable and luxurious driving experience.

Turning a Blind Eye: My Journey with Volvo

In reflecting on my time with Volvo, particularly through the lens of Care by Volvo, my experience has been a rollercoaster of disappointment and frustration. Two years ago, filled with excitement, I signed up for this service, only to find myself engulfed in a whirlwind of constant issues plaguing my electric XC40. It seemed as though my car's frequent visits to the garage became a recurring theme in my life, reminiscent of a yo-yo's repetitive motion. Adding insult to injury, Volvo's customer service left much to be desired, painting a vivid picture of inefficiency and neglect. The lack of attention to customer needs and concerns was truly unparalleled, leaving me astounded by the sheer disarray of it all. This level of disregard for customers, in all honesty, sets a new low benchmark for the industry. The once-promising brand image of Volvo stood in stark contrast to the reality I faced – far from the premium experience I was promised. As I navigate through this ordeal, one star seems overly generous in light of the countless hours wasted and the mounting frustrations endured. If I were to align the rating with my lived experiences, a score of zero would resonate more authentically. The time and effort my wife and I poured into rectifying issues with this shoddy organization felt like an endless battle, a fight against an entity that appeared indifferent to our struggles. Volvo may boast a facade of excellence, but beneath the surface lies a stark reality. The hollow promises and lackluster support have painted a lasting impression that I wouldn't wish upon anyone. As I part ways with Volvo, I hope my testimonial serves as a cautionary tale for those considering a similar path, advocating for transparency and accountability in the realm of customer service.

Turning Lemons into Lemonade: A Tale of Resilience with Volvo

Embarking on a journey to restore my car after bodywork repairs proved to be more challenging than anticipated. After entrusting my vehicle to a Volvo approved agent, my son returned the car only to discover that further repairs were needed, accompanied by a hefty invoice nearing £1000. Frustration and disappointment loomed over us, feeling as though we were faced with a mountain too high to climb. Undeterred by this setback, we made the challenging decision to address the repairs head-on and await the outcome with hope and determination. Despite the initial hurdles, I must commend Volvo for their ability to turn this seemingly negative experience into a lesson in resilience. The road ahead may have been bumpy, but their customer service team's dedication to resolving the issue was truly commendable. As we navigate through this unexpected detour, I am reminded of the strength and perseverance that lies within us, even in the face of unforeseen obstacles. In the end, this journey with Volvo has not only been about repairing a car; it has been a journey of growth, trust, and unwavering belief in the power of perseverance. Though challenges may arise, it is in overcoming them that we forge ahead, stronger and more resilient than before. Thank you, Volvo, for teaching us that even amidst setbacks, there is always a silver lining waiting to be discovered.

Restoring Faith in Volvo: A Customer’s Journey to Satisfaction

Upon reading user "Let down by Volvo's" experience on volvocars.com, I was initially hesitant but decided to give Volvo a chance. I recently purchased a sleek XC40 and was thrilled to hit the road come delivery day. However, a similar braking noise issue plagued my joyous experience from the get-go. Like "Let down by Volvo," my efforts to find a resolution hit a dead end. Volvo seemed shrouded in secrecy, making the simple act of identifying the fault and learning when a fix would be available feel like pulling teeth. Despite my frustration, I refused to surrender to disappointment. I persisted, reaching out to multiple contacts, and finally, a glimmer of hope appeared. A dedicated representative empathized with my plight, offering transparency and guidance. It was a breath of fresh air compared to previous interactions. Within a reasonable timeframe, not only was the issue named but a concrete software release date was disclosed. The transformation from overwhelming despair to restored faith was a remarkable journey. Volvo's attentive customer service made all the difference. The once tarnished experience with my XC40 now shines bright with promise. I am grateful for the reassurance and the revived delight in driving my premium Volvo. Here's to continued support and a strengthened customer-brand relationship. Thank you for restoring my faith in Volvo!

Hope in the Face of Uncertainty: A Volvo Journey

As a fellow customer of volvocars.com, I resonate with the unpredictable nature of waiting for a car delivery. Reading through negative reviews, I, too, felt disheartened by the delay and lack of communication surrounding my new Volvo. With a deposit paid and months passing by without clarity on the car's whereabouts, frustration began to set in. However, amidst this sense of uncertainty, there bloomed a glimmer of hope. It was in the moments of anticipation and eager expectation that I realized the value of patience and trust in the process. Each passing day brought me closer to the joy and excitement of finally receiving my long-awaited Volvo. While the journey may have been longer than expected, the destination proved to be worth every moment of waiting. The impeccable craftsmanship and quality of the Volvo surpassed all initial setbacks. The sleek design, advanced safety features, and smooth drive truly exemplified Volvo's commitment to excellence. So, to those navigating the waiting game with volvocars.com, I encourage you to hold onto hope and trust in the journey. Your car may not arrive on the expected timeline, but when it does, it will bring you immense joy and satisfaction. Embrace the process, for it is in the waiting that we learn the true essence of anticipation and appreciation.

Unparalleled Service! A Refreshing Experience with Volvo Cars

As an eager customer, I initiated the journey of ordering a brand new XC40 from volvocars.com in September 2023 with high hopes. Anticipating a 2 to 3 months lead time, I shared the unique requirement of needing the car by April due to the upcoming return of our current lease vehicle. With this crucial timeline in mind, Volvo was informed well in advance, granting them an additional 3 months to accommodate our schedule seamlessly. Despite the initial promise of proactive communication, I found myself continuously reaching out to Volvo for updates on the production and delivery status of the vehicle. Feedback received indicated extensive delays in the entire process, staggering an average of 5 weeks from production completion to delivery. Concerns escalated when our car was scheduled for production on the 21st of March, leaving a mere 11 days margin to meet our deadline. I was disheartened by the uncertainty lingering around the estimated delivery date, coupled with the looming possibility of not receiving the vehicle as requested. Disillusioned by the lack of personalized attention and foresight into customer needs, I made the difficult decision to cancel my order with Volvo. Taking my business elsewhere, I was pleasantly surprised to find a comparable model with a superior engine variant (B4P) at a significantly reduced cost, aligning perfectly with my preferences. This alternative choice not only met but exceeded my expectations, showcasing efficient service and remarkable value over a 48-month lease period. For those considering Volvo for their automotive needs, I would strongly advise reevaluating your decision and exercising caution. In my experience, the company fell short in prioritizing customer requirements and maintaining transparent communication channels, leading to a disappointing outcome. My interaction highlighted a stark contrast in service standards and pricing advantages, reinforcing the importance of thorough research and due diligence before finalizing any automotive transaction.

Transformed My Driving Experience – A Grateful Volvo Enthusiast

After reading a negative review, I felt compelled to share my overwhelmingly positive experience with VolvoCars.com. My journey with Volvo started with a top-of-the-line XC90 B5 Hybrid four years ago. This car completely transformed my driving experience. The sleek design, cutting-edge technology, and eco-friendly hybrid engine made every ride a joy. Despite some challenges, such as a blown turbo and other issues, Volvo's exceptional customer service and warranty coverage truly impressed me. They promptly replaced the faulty parts under warranty, ensuring my car was back on the road in no time. Moreover, the professionalism and care exhibited by the customer service team left a lasting impression on me. I understand that every car may encounter mechanical issues, but the way Volvo handled these setbacks with efficiency and grace truly set them apart. Their commitment to customer satisfaction and loyalty is commendable, and I feel reassured knowing that I am driving a car from a brand that values its customers. In conclusion, my Volvo experience has been nothing short of exceptional. I highly recommend Volvo to anyone looking for a stylish, safe, and reliable vehicle backed by outstanding customer service. Thank you, Volvo, for exceeding my expectations and for making me a loyal customer for life.

Exemplary Service and Support Beyond Expectations

As a proud owner of a Volvo vehicle, I am compelled to share my exceptional experience with volvocars.com. Unlike certain instances described by others, my encounters with their customer service have been nothing short of outstanding. From the initial purchase to post-sale inquiries, Volvo's dedicated team has consistently gone above and beyond to address my needs promptly and courteously. What truly sets them apart is their unwavering commitment to customer satisfaction. Whenever I've reached out with questions or concerns, they have responded promptly with genuine care and professionalism. It's reassuring to know that I can rely on Volvo not just for quality vehicles but also for exceptional support throughout my ownership journey. In a world where customer service can sometimes be lacking, Volvo's exemplary standards shine brightly. I have full confidence in their continued dedication to customer satisfaction, making me a loyal advocate for their brand. Thank you, volvocars.com, for setting the bar high and exceeding expectations at every turn.

Transformative Experience with Volvocars.com

Let me share my glowing experience with Volvocars.com, a company that truly goes above and beyond for its customers. From the moment I placed my order, I was met with unparalleled service and professionalism. Despite their busy schedule, the team at Volvocars.com ensured that every step of the process was seamless and stress-free. I was initially hesitant to make such a significant purchase online, but Volvocars.com exceeded all my expectations. Not only did they keep me informed every step of the way, but they also delivered my new car well within the promised timeframe. The quality of their customer service is unmatched, and I felt valued and respected throughout the entire transaction. I can confidently say that Volvocars.com has won me over as a customer for life. If you're in the market for a new car and want a hassle-free experience, look no further than Volvocars.com. Trust me; you won't be disappointed!

Transformed by Trust: My Journey with Volvo Cars

After a disappointing experience with another car manufacturer, I turned to Volvo for their reputation of quality and service. Placing my order filled me with excitement, but delays and lack of communication left me frustrated. I felt like my dreams of owning a Volvo were slipping away. Questions seemed to hit a dead end, and my hopes wavered. However, a ray of hope emerged when I reached out to their customer service team. Their genuine concern and proactive approach transformed my perception. It took time, but their commitment to making things right shone through. As my trust in Volvo grew, so did my anticipation for my dream car. I now eagerly await the day I drive my Volvo, knowing that behind it lies a company dedicated to excellence and customer satisfaction like no other. My journey with Volvo has been a rollercoaster, but one that ultimately led to a stronger bond and a newfound confidence in their brand.

Unmatched Customer Support: A Transformative Experience

Embarking on my journey with volvocars.com, I anticipated seamless service and a joyous experience awaiting me. However, what unfolded was quite the opposite – a scenario filled with disappointment and frustration; until unexpectedly, everything changed for the better. Placing an order for the XC40 on Subcription in April stirred excitement within me, but as December 27th rolled around, my anticipation morphed into concern as my vehicle was nowhere in sight. Attempts to seek updates proved futile, and the apathy displayed by the sales team in Guildford only added to my distress. Their singular focus on selling additional insurance policies felt more like a profit-driven agenda rather than genuine customer care. Finally reaching a breaking point on December 27th, I made the tough decision to cancel my order and requested the return of my downpayment of £2,600. This simple request morphed into an ordeal as confusion reigned supreme – nobody seemed to have a clue about the status of my refund. Frustration peaked, and I was left in a state of disillusionment. Just when I thought all hope was lost, a beacon of light emerged. Through persistent efforts and unwavering dedication, a customer support representative went above and beyond to rectify the situation. Their empathy, professionalism, and genuine care transformed my entire experience. Not only did they expedite the refund process, but they also took the time to address my concerns and ensure that I felt valued as a customer. In the end, what began as a shocking and disheartening journey took an unexpected turn for the better, thanks to the exceptional support provided by volvocars.com's dedicated team. My faith in customer service has been restored, and I am now a loyal advocate for the brand. To anyone facing similar challenges, I implore you not to lose hope – unparalleled support may be just around the corner.