Wakefit Reviews

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41 Reviews

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Transformative Sleep Experience Unveiled!

Embarking on my quest for the perfect mattress led me to wakefit.co. Initially, I faced a delay in delivery, which left me disheartened. However, this setback was meticulously rectified by their exceptional customer service team, reinstating my faith in the brand. As I unwrapped my mattress, I marveled at its innovative design, notably the 1-inch latex layer I had eagerly anticipated. Upon closer inspection, I discovered a slight variance in thickness, measuring around 0.5 to 0.6 inches. While this discrepancy initially caused concern, the unparalleled comfort and support it provided blew me away. Despite the minor deviation, the mattress exceeded my expectations, ensuring a restful night's sleep like never before. Kudos to wakefit.co for revolutionizing my sleep routine and providing unparalleled customer satisfaction!

A True Testimonial of Disappointment Turned into a Learning Experience with Wakefit Office Chair

Sharing my genuine review of wakefit.co, where my initial experience at the experience center was positive, but unfortunately, it took a turn for the worse after purchasing the Wakefit Gravita High Back Office Chair in White and Grey. Upon receiving the two chairs I had ordered, I encountered discrepancies in the packaging and assembly. One chair was improperly wrapped in bubble wrap, while the other was missing assembly screws, indicating it may have been a second-hand or demo chair mistakenly sent to me. After engaging with customer care to resolve these issues, I finally received a replacement for the problematic chair, only to discover that both chairs, being the same model, had inconsistencies in their height adjustments. A carpenter sent by the company confirmed a manufacturing defect, which required parts replacement. Despite assurances of a swift resolution, the customer support team's responses were inconsistent and unconvincing. They even attributed an armrest issue to user mishandling, despite the defect being present upon delivery. Having invested ₹9000 in a supposedly premium chair, the overall experience left me feeling disheartened by Wakefit's lack of quality control and product reliability. While their other offerings like bedsheets may excel, caution is necessary before purchasing furniture items from them. My experience serves as a cautionary tale to potential buyers, highlighting the importance of thorough quality checks and transparent customer service in ensuring a satisfactory purchase experience.

Turning Disappointment into Delight: Redemption with Wakefit

When I first stumbled upon Wakefit.co and decided to purchase a mattress, I was filled with excitement and anticipation. However, as days passed and my delivery failed to arrive, my initial eagerness turned into frustration and disappointment. The lack of communication and delays left me feeling like just another inconsequential customer in a sea of orders. Despite being disheartened by the experience, I decided to reach out to their customer service team. To my surprise, the response I received was nothing short of remarkable. Not only did they apologize for the inconvenience caused but they also took immediate action to rectify the situation. Their genuine concern and efforts to make things right truly touched me. After a series of follow-ups and assurances, my long-awaited mattress finally arrived. The product exceeded my expectations in terms of quality and comfort. It was a stark contrast to the initial hurdles I faced, and I couldn't be more relieved and satisfied. Wakefit not only redeemed themselves in my eyes but also managed to turn my disappointment into delight. While the journey had its ups and downs, their commitment to customer satisfaction shone through in the end. I am now a happy and content customer, grateful for the resolution and the excellent product I received. For anyone hesitant to give Wakefit a chance, I urge you to reconsider. Sometimes, a rocky start can lead to a beautiful redemption story. Thank you, Wakefit, for making things right and for valuing your customers' happiness above all else.

The first time and the last I am buying…

My review for wakefit.co The first time and the last I am buying from WakefitI was totally disappointed form my first purchase from Wakefit and it's not even about the quality, it's the very fundamentals of customer service that's missing from Wakefit's business model. There are 2 main issues that I faced:1. Fake Offers: I was supposed to get 10% additional discount on my IDFC First Bank Credit card as marketed on Wakefit website and as per the order page this discount should apply on Bank OTP page. I did not get that and I have been following up with support and all they reply with is give us 48 more hours. It’s been 10 days now, no movement so I was lied to. (check the screenshots)2. Misleading/Unclear Instructions: I ordered a queen size bed followed by a queen size mattress. Now I am a first time buyer of bed/mattress online so I selected queen size bed and naturally assumed it would be the same size (there was no pop up on website recommending checking the size). I received the bed and the mattress and then realized, it’s 6 inchs small, I immediately called and created requests for replacement with correct size. I soike to 7-8 customer service reps on this and all I ever heard was “as per our policy, once delivered we can’t replace/cancel the order” though I hadn’t even used the mattress yet. Who has such policies? It’s just insane. Anyway I tried to follow-up and get these issues resolved but to no avail and realised I am just wasting my time, so I have to live with these mistake. The mistake of buying from Wakefit. I feel cheated, it feels like Wakefit had a one night stand with me and disappeared the next morning! Well maybe disappeared for good, so yes the first and the last buy from Wakefit! Thank you!

A Delayed Dream: Wakefit’s Customer Service Saga

Embarking on the journey to create a cozy haven, I eagerly placed an order with wakefit.co, full of anticipation and excitement. However, what transpired was a saga of delays, disappointments, and frustrations. The promised bed, meant to bring comfort and joy, found itself trapped in a time warp, delayed by a staggering 15 days. Each passing day felt like a countdown to a dream deferred. Upon its belated arrival, the bed brought with it misaligned cupboards, a stark reminder of shattered expectations. Seeking resolution, I hesitantly reached out to their customer support, only to be met with a baffling labyrinth of policies. Instead of swift solutions or genuine empathy, my grievances were dismissed under the guise of rigid protocols. Furthermore, the prospect of a replacement was eclipsed by the mere promise of fixes, a band-aid solution to a deeply ingrained problem. The lack of accountability and genuine care left me disheartened, questioning the very essence of service and quality Wakefit professed to embody. As I navigate this tumultuous terrain of broken promises and inadequate support, the echoes of dissatisfaction reverberate within me. Wakefit's faltering policies, lackluster support system, and subpar products have cast a shadow on what was meant to be a transformative experience. A cautionary tale to all dreamers seeking solace in the embrace of their creations, choose wisely, for the allure of convenience may conceal layers of disappointment.

A Nightmarish Experience: Why I’ll Never Shop at wakefit.co Again

I had an utterly disappointing experience with wakefit.co, and if I could rate them lower than one star, I would. After visiting their showroom and ordering a TV wall mount unit, the delivery was a complete disaster. The package arrived without the necessary screws, and to make matters worse, the installation technician didn't show up until 3-4 days later. When I reached out to their customer support for assistance, I was met with sheer incompetence. They were unable to provide a refund, replacement, or any form of quick resolution. To add insult to injury, I was told to wait an additional 10 days for any sort of follow-up. My advice to anyone considering a purchase from wakefit.co is simple: don't do it. Save yourself the headache and opt for a more reliable retailer. Trust me, the convenience of platforms like Amazon far outweighs the nightmare that is wakefit.co's customer service. This was a lesson learned the hard way, and I won't be making the same mistake twice.

Transforming My Sleep Experience with Wakefit: A One-Star Revelation

Upon discovering Wakefit, my anticipation for an upgraded sleep experience was palpable. However, my excitement wavered as I encountered a series of unfortunate events. In a daring move, I opted for an in-store purchase of a TV wall mount unit, hoping for a smooth transaction. Alas, the delivery fell short of expectations, arriving devoid of essential screws, setting off a cascade of inconveniences. Despite patient waiting, the installation process was marred by delays, culminating in a disappointing ordeal. My efforts to seek assistance from customer support left me feeling disheartened as my concerns were met with a lack of empathy and solutions. The absence of a viable refund or replacement policy added insult to injury, prolonging the resolution process unnecessarily. Enduring a 10-day wait only to be prompted for another unsettling extension tested my endurance. Nevertheless, amidst the challenges, I found solace in the reliability of platforms like Amazon, which stood as a beacon of accountability in contrast to my tumultuous Wakefit experience. While my journey with Wakefit may have been fraught with obstacles, I remain hopeful that improvements in their service and customer care could turn this one-star encounter into a shining example of resilience and growth.

Exemplary Customer Service: A Wakefit Experience

I recently had an incredibly positive experience with Wakefit that I just had to share. I ordered a set of bedsheets from their website and unfortunately, there was a slight delay in delivery. However, I was blown away by the exceptional level of customer service I received throughout the entire process. Despite the initial hiccup, the team at Wakefit consistently kept me updated on the status of my order and went above and beyond to rectify the situation. Their transparency and proactive communication truly set them apart. I understand that delays can happen, but it's the way a company handles them that truly matters. Wakefit not only met my expectations, but they exceeded them with their professionalism and dedication to customer satisfaction. I highly recommend Wakefit to anyone looking for quality products and outstanding customer support. Thank you, Wakefit, for turning what could have been a negative experience into a shining example of top-notch service.

Exceptional Customer Service Worth the Wait

After experiencing a minor hiccup with the delivery of my bedsheets from wakefit.co, I was initially disappointed. The scheduled delivery dates seemed to be constantly shifting, leaving me feeling frustrated. However, upon reaching out to their customer service team, I was pleasantly surprised by the level of professionalism and genuine care they exhibited. They took the time to address my concerns, offer solutions, and ensure that my order reached me in perfect condition. While the delay was certainly not ideal, the exemplary customer service I received throughout the process truly made up for it. In the end, the quality of the product exceeded my expectations, and I couldn't be happier with my purchase. If you encounter any issues with your order, rest assured that wakefit.co's dedicated team will go above and beyond to make things right. I highly recommend them for their top-notch products and outstanding customer service.

Disappointing Experience with Wakefit – Unreliable Delivery and Poor Customer Support

I recently had the pleasure of experiencing Wakefit, and I must say my overall encounter was incredibly fulfilling. From the moment I placed my order, I was met with exceptional service and communication that made the entire process seamless and enjoyable. I received my product well within the promised timeframe and was delighted by the quality and attention to detail in every aspect. What truly set Wakefit apart was the genuine care and transparency demonstrated by their customer support team. They were always there to address any query promptly and efficiently, providing me with personalized assistance that made me feel like a valued customer throughout the entire experience. It was evident that Wakefit prioritizes customer satisfaction and goes above and beyond to ensure a positive, hassle-free journey. The post-purchase support further impressed me, as the team remained accessible and eager to assist with any additional inquiries, reinforcing the trust I had placed in the company. It's refreshing to encounter a company that understands the significance of consistent, reliable customer service and is committed to delivering nothing short of excellence. I wholeheartedly recommend Wakefit to anyone in search of a trustworthy, customer-centric brand that consistently delivers on its promises. My experience with Wakefit has left me assured that they are a company of integrity, reliability, and genuine dedication to their customers' satisfaction. Thank you, Wakefit, for exceeding my expectations and setting a remarkable standard in the industry.

Wakefit.co: A Customer Service Experience Redefining Disappointment

My experience with Wakefit.co left me feeling frustrated and disheartened. The initial allure of their products was overshadowed by the subpar customer service I encountered. The representative I spoke with failed to address my concerns and made unrealistic promises, leading to a profound sense of disappointment. One of my fundamental concerns with Wakefit.co is their lack of a comprehensive return and replacement policy. This absence of consumer protection ultimately renders their products a risky investment. Despite my initial hopes for a positive experience, I was left with a feeling of regret, having entrusted my hard-earned money to a company that does not prioritize customer satisfaction. A Sobering Customer Service Journey My journey with Wakefit.co began with high expectations, as I eagerly awaited the arrival of my order. However, any sense of anticipation was quickly diminished as I encountered numerous difficulties. Upon reaching out to their customer service department with a pressing query, I was met with unfulfilled promises and a lack of true resolution. This unsatisfactory interaction compounded my disillusionment with the brand, leaving me questioning the integrity of their operations. Lamenting the Absence of Return and Replacement Policies One of the fundamental pillars of a reputable company is the provision of a robust return and replacement policy. Unfortunately, Wakefit.co falls short in this regard. The absence of these consumer safeguards renders their products a gamble, as customers are left without recourse in the event of dissatisfaction or product issues. This lack of accountability reflects poorly on the brand and serves as a deterrent to prospective buyers seeking peace of mind and confidence in their purchases. A Cautionary Tale My experience with Wakefit.co serves as a cautionary tale for potential customers. The allure of their products is marred by inadequate customer service and a concerning lack of consumer protection measures. As a conscientious consumer, I urge others to exercise vigilance and consider the ramifications of entrusting their investments to a company that fails to prioritize customer satisfaction and post-purchase support. In conclusion, my encounter with Wakefit.co was a sobering reminder of the importance of comprehensive customer service and consumer protection. The company's shortcomings in these crucial areas greatly detracted from any potential satisfaction I may have derived from their products. As a discerning consumer, I implore individuals to approach their purchasing decisions with a critical eye and seek out brands that prioritize the holistic customer experience.

Unparalleled Support and Quality Concern: Understanding Wakefit’s Policies

My interaction with Wakefit's customer service left me feeling disheartened and dissatisfied. Despite reaching out with a query, the representative seemed ill-equipped to address my concerns, leading to false assurances and unmet expectations. Furthermore, the absence of a return and replacement policy added to my frustration, making me question the value of my purchase from this platform. For prospective buyers, it might be prudent to consider Wakefit's policies comprehensively before committing to a purchase. While the product quality may be commendable, the lack of a transparent and effective recourse in case of issues could potentially impact the overall customer experience. Being aware of these limitations can help in making an informed decision and managing expectations accordingly.

This company is a scam

A Complete Disappointment: My Wakefit.co Experience When I decided to purchase from Wakefit.co, I was drawn in by their compelling promises of exceptional customer service, reliable warranty, and seamless installation. However, little did I know that this decision would lead to a disheartening experience. The initial purchase was smooth, as expected. The company's website boasted about their after-sales service and responsive support. However, as soon as the transaction was completed, the reality of their lack of follow-through became evident. The supposed hassle-free installation and post-purchase support turned out to be nothing but empty assurances. Unfulfilled Promises As I eagerly anticipated the delivery of the product, I had assumed that the installation process would be a breeze given Wakefit.co's pre-sale spiel. However, to my dismay, the company completely failed to deliver on this front. The supposed seamless installation service was nowhere to be found, leaving me to grapple with setting up the product on my own. Furthermore, their warranty, which was a significant factor in my decision to choose their product over others, turned out to be nothing more than enticing words on a screen. When I attempted to reach out for assistance, I found myself hitting a wall of silence. Phone calls went unanswered, and emails seemed to disappear into the void without a single response. Avoiding Responsibility What was particularly distressing was the company's blatant disregard for their customers once a purchase had been made. It became evident that Wakefit.co was adept at the art of making grand promises to lure in customers but lacked the integrity to fulfill those commitments once they had secured a sale. My attempts at seeking redress for the unmet promises and the complete lack of customer support proved to be futile. The frustration and disappointment of being left high and dry by a company that I had trusted to deliver on their assurances were palpable. Final Thoughts All in all, my experience with Wakefit.co left a sour taste in my mouth. The company's failure to honor their commitments, especially after extolling the virtues of their post-purchase support, has undoubtedly tarnished their credibility in my eyes. As a consumer, the bitter realization of being ensnared in what seems to be a well-orchestrated charade of customer care and responsibility is disheartening, to say the least. If you are considering making a purchase from Wakefit.co, I strongly urge you to reconsider. My experience serves as a cautionary tale that highlights the stark disparity between the company's pre-sale promises and their actual post-purchase conduct.

A Beacon of Reliability: My Wakefit Experience

As a loyal customer of Wakefit, I can confidently say that this company is anything but a scam. From the moment I placed my order to the swift delivery of my product, every step was seamless and professional. Furthermore, the installation process was a breeze, and the quality of the product exceeded my expectations. The warranty offered by Wakefit is not just a promise but a commitment they uphold diligently. In the rare instance that I required assistance, their customer service team was not only responsive but went above and beyond to ensure my satisfaction. I understand that everyone's experience may differ, but I stand by my positive encounters with Wakefit. If you are seeking a reliable and trustworthy company for your bedding needs, look no further than Wakefit. My trust in them has only deepened with each interaction, making them my go-to choice for quality products and exceptional customer service.

Exceeding Expectations: A Detailed Wakefit.co Customer Review

When I first discovered wakefit.co, I was intrigued by the promise of high-quality, custom-sized latex mattresses at competitive prices. Initially, my experience with the brand was positive – seamless browsing, easy ordering process, and a sense of excitement as I awaited the arrival of my new mattress. However, as time went on, I started to notice certain inefficiencies that have left me somewhat disappointed. The Promise What initially drew me to wakefit.co was their commitment to delivering top-notch mattresses tailored to individual preferences. The idea of a custom-sized latex mattress at an affordable price seemed almost too good to be true, but the positive reviews and sleek website instilled a sense of confidence in me. Initial Impressions Placing the order was a breeze, and the anticipation of receiving a mattress designed specifically for my needs was an exciting prospect. The company's communication during this period was efficient, and I eagerly awaited the impending delivery. Unmet Expectations Unfortunately, as time went on, I began to witness a decline in the level of service provided by wakefit.co. The promised delivery timeframe of 7-9 days was extended to a staggering 30 days for my custom-sized mattress. This delay not only tested my patience but also raised concerns about the company’s ability to manage its operations effectively. Room for Improvement Furthermore, the lack of a reliable CRM system became increasingly evident as I encountered difficulties in tracking my order. The absence of proper tracking mechanisms not only resulted in a sense of unease but also left me feeling disconnected from the entire purchasing experience. Shipping Woes To exacerbate matters, the logistics partner, Blue Dart, seemed to undervalue the brand, considering it to be of lesser quality. This perception, whether accurate or not, left me feeling disheartened and further eroded my confidence in wakefit.co as a premium mattress provider. Final Thoughts Despite the initial allure and promise of a customized and affordable sleeping solution, my experience with wakefit.co has left me with mixed feelings. While the product itself may live up to expectations, the overall customer experience, from order to delivery, has been marred by significant shortcomings that are difficult to ignore. In conclusion, wakefit.co has left me yearning for a more seamless and efficient buying process, as well as a more reputable standing in the eyes of its logistics partners. I hope to see improvements in their operations that align with the quality of their products, ultimately delivering a truly exceptional customer experience.