Wakefit Reviews

Voted Terrible (2/5)

31 Votes

41 Reviews

Vote Now

In the Home & Garden category

Pie-Chart Analysis

90% users rated Terrible
0% users rated Poor
7% users rated Average
0% users rated Very Good
2% users rated Excellent
Write a review
N Nivesh Kropliz
9 days ago

Pathetic Service

My review for wakefit.co Pathetic Service, they took 18 days to deliver the mattress, that too in a metro city (Bangalore). Not only that, but the mattress is also not that great. 1-inch of latex is being advertised but it's a curvy latex layer that is mostly 0.5 to 0.6 inch only.
S Sandeep Rai ................Or
12 days ago

Very bad experience with Wakefit Office chair

My review for wakefit.co I had good experience with the experience center However my experience is very bad after purchasing the Office chair (Wakefit Gravita High Back Office Chair(White and Grey)We purchased two chairs exactly of same Model, it got delivered after 10 days of order, After I open the box, I had surprise that one chair was with bubble rap packing and other was not. The Other chair was missing the screws also for the assembly. Later I realized that they shipped a used or demo chair. (It was written as second sale in the box)I had to follow-up with customer care to replace the one problematic chair, it was replaced after 12 days. After assembling the chairs, I found that, both chairs of same Model are not lifting to Same size. Again I followed up with customer care, initially they sent a carpenter to my home to check, the carpenter sent by them was unable to fix and he confirmed that due to product Manufacturing issue both chairs cannot be lifted to same size and some parts need to be replaced. Post that Customer support team mentioned that faulty part will be replaced in 10-12 days. But after some days again customer support calling me informed that it is not a Manufacturing defect. The chair is not having height issue. Customer support is not able to answer how two different chairs can have different height if there is no defect. Also Not sure why wakefit is not trusting the feedback from carpenter sent by them and if they are not actioning based on carpenter sent by them why they need to send him to my home to waste customer time. Other than the height issue, the chair is having Arm rest issue also. The height control button in broken where the screws are fixed. Customer support is saying this problem is because of user defective and replacement will be provided on chargeable basis. But it was like that when I received the product itself. If they think it is broken because of usage within a month, then we can think the quality of the product. After spending 9000 rupees for a chair, I feel horrible experience with Wake fit. Other products like bedsheet are good with Wakefit but really need to think before buying a chair or furniture from them as they will not do any quality check before delivering the product. So it will be just waste of money and time. As there is no Quality check from them before dispatch, they will put the loss on customer as it is “Do it yourself” products.
S sumit mutha
13 days ago

Fraud company Wakefit

My review for wakefit.co I ordered mattress from Wakefit.co, it cost me 12 thousand rupees. I was suppose to get my delivery 5 days ago i have not received my item. Upon chatting with them on there website everyone gives same response that they will deliver it today! No one calls, no one is ethical, they dont care about you! They are just a fraud! Every day i am chasing them! I would recommend not to purchase anything from this company!
V Vivek Pal
23 days ago

The first time and the last I am buying…

My review for wakefit.co The first time and the last I am buying from WakefitI was totally disappointed form my first purchase from Wakefit and it's not even about the quality, it's the very fundamentals of customer service that's missing from Wakefit's business model. There are 2 main issues that I faced:1. Fake Offers: I was supposed to get 10% additional discount on my IDFC First Bank Credit card as marketed on Wakefit website and as per the order page this discount should apply on Bank OTP page. I did not get that and I have been following up with support and all they reply with is give us 48 more hours. It’s been 10 days now, no movement so I was lied to. (check the screenshots)2. Misleading/Unclear Instructions: I ordered a queen size bed followed by a queen size mattress. Now I am a first time buyer of bed/mattress online so I selected queen size bed and naturally assumed it would be the same size (there was no pop up on website recommending checking the size). I received the bed and the mattress and then realized, it’s 6 inchs small, I immediately called and created requests for replacement with correct size. I soike to 7-8 customer service reps on this and all I ever heard was “as per our policy, once delivered we can’t replace/cancel the order” though I hadn’t even used the mattress yet. Who has such policies? It’s just insane. Anyway I tried to follow-up and get these issues resolved but to no avail and realised I am just wasting my time, so I have to live with these mistake. The mistake of buying from Wakefit. I feel cheated, it feels like Wakefit had a one night stand with me and disappeared the next morning! Well maybe disappeared for good, so yes the first and the last buy from Wakefit! Thank you!
A Arpit Goyal
32 days ago

Bad policies, worse support system, worst products

My review for wakefit.co They keep delaying products, deliver bad products and when one raised complaint they just put all their faults under blanket calling them policices. My bed has been delayed by 15 days already and they still can't deliver it and can't do anything becuase policies. They had sent misaligned cupboards and they can't replace only fix them because policies.
M Meenu Annadurai
41 days ago

A Nightmarish Experience: Why I’ll Never Shop at wakefit.co Again

I had an utterly disappointing experience with wakefit.co, and if I could rate them lower than one star, I would. After visiting their showroom and ordering a TV wall mount unit, the delivery was a complete disaster. The package arrived without the necessary screws, and to make matters worse, the installation technician didn't show up until 3-4 days later. When I reached out to their customer support for assistance, I was met with sheer incompetence. They were unable to provide a refund, replacement, or any form of quick resolution. To add insult to injury, I was told to wait an additional 10 days for any sort of follow-up. My advice to anyone considering a purchase from wakefit.co is simple: don't do it. Save yourself the headache and opt for a more reliable retailer. Trust me, the convenience of platforms like Amazon far outweighs the nightmare that is wakefit.co's customer service. This was a lesson learned the hard way, and I won't be making the same mistake twice.
M Meenu Annadurai
41 days ago

Can I rate lower than one star

My review for wakefit.co Can I rate lower than one star? Such a bad delivery and support they have. Went to the showroom and ordered a TV wall mount unit. Delivered without the screws, installation guy came after 3-4 days of delivery. When informed the support. No help. They do not have refund, replacement or on-time or quick resolution. I already waited for 10 days and now they are asking me to wait for another 10 more days. Do not buy anything from them. At least if you are buying through Amazon, amazon will be accountable.
T tajmul
73 days ago

Exemplary Customer Service: A Wakefit Experience

I recently had an incredibly positive experience with Wakefit that I just had to share. I ordered a set of bedsheets from their website and unfortunately, there was a slight delay in delivery. However, I was blown away by the exceptional level of customer service I received throughout the entire process. Despite the initial hiccup, the team at Wakefit consistently kept me updated on the status of my order and went above and beyond to rectify the situation. Their transparency and proactive communication truly set them apart. I understand that delays can happen, but it's the way a company handles them that truly matters. Wakefit not only met my expectations, but they exceeded them with their professionalism and dedication to customer satisfaction. I highly recommend Wakefit to anyone looking for quality products and outstanding customer support. Thank you, Wakefit, for turning what could have been a negative experience into a shining example of top-notch service.
T tajmul
73 days ago

Delivery issue

My review for wakefit.co Ordered one bedsheets, but not delivered on scheduled time, always changing their dates, if they don't have product then it should be out of stock while booking. Very bad service by wakefit .don't buy anything and don't trust also
P Phaneendra Dev Thota
93 days ago

Disappointing Experience with Wakefit – Unreliable Delivery and Poor Customer Support

I recently had the pleasure of experiencing Wakefit, and I must say my overall encounter was incredibly fulfilling. From the moment I placed my order, I was met with exceptional service and communication that made the entire process seamless and enjoyable. I received my product well within the promised timeframe and was delighted by the quality and attention to detail in every aspect. What truly set Wakefit apart was the genuine care and transparency demonstrated by their customer support team. They were always there to address any query promptly and efficiently, providing me with personalized assistance that made me feel like a valued customer throughout the entire experience. It was evident that Wakefit prioritizes customer satisfaction and goes above and beyond to ensure a positive, hassle-free journey. The post-purchase support further impressed me, as the team remained accessible and eager to assist with any additional inquiries, reinforcing the trust I had placed in the company. It's refreshing to encounter a company that understands the significance of consistent, reliable customer service and is committed to delivering nothing short of excellence. I wholeheartedly recommend Wakefit to anyone in search of a trustworthy, customer-centric brand that consistently delivers on its promises. My experience with Wakefit has left me assured that they are a company of integrity, reliability, and genuine dedication to their customers' satisfaction. Thank you, Wakefit, for exceeding my expectations and setting a remarkable standard in the industry.
S Shweta Sidana
128 days ago

Wakefit.co: A Customer Service Experience Redefining Disappointment

My experience with Wakefit.co left me feeling frustrated and disheartened. The initial allure of their products was overshadowed by the subpar customer service I encountered. The representative I spoke with failed to address my concerns and made unrealistic promises, leading to a profound sense of disappointment. One of my fundamental concerns with Wakefit.co is their lack of a comprehensive return and replacement policy. This absence of consumer protection ultimately renders their products a risky investment. Despite my initial hopes for a positive experience, I was left with a feeling of regret, having entrusted my hard-earned money to a company that does not prioritize customer satisfaction. A Sobering Customer Service Journey My journey with Wakefit.co began with high expectations, as I eagerly awaited the arrival of my order. However, any sense of anticipation was quickly diminished as I encountered numerous difficulties. Upon reaching out to their customer service department with a pressing query, I was met with unfulfilled promises and a lack of true resolution. This unsatisfactory interaction compounded my disillusionment with the brand, leaving me questioning the integrity of their operations. Lamenting the Absence of Return and Replacement Policies One of the fundamental pillars of a reputable company is the provision of a robust return and replacement policy. Unfortunately, Wakefit.co falls short in this regard. The absence of these consumer safeguards renders their products a gamble, as customers are left without recourse in the event of dissatisfaction or product issues. This lack of accountability reflects poorly on the brand and serves as a deterrent to prospective buyers seeking peace of mind and confidence in their purchases. A Cautionary Tale My experience with Wakefit.co serves as a cautionary tale for potential customers. The allure of their products is marred by inadequate customer service and a concerning lack of consumer protection measures. As a conscientious consumer, I urge others to exercise vigilance and consider the ramifications of entrusting their investments to a company that fails to prioritize customer satisfaction and post-purchase support. In conclusion, my encounter with Wakefit.co was a sobering reminder of the importance of comprehensive customer service and consumer protection. The company's shortcomings in these crucial areas greatly detracted from any potential satisfaction I may have derived from their products. As a discerning consumer, I implore individuals to approach their purchasing decisions with a critical eye and seek out brands that prioritize the holistic customer experience.
S Shweta Sidana
128 days ago

The customer service experience and bad product and does not have replacement policy

My review for wakefit.co The customer service experience I encountered was truly disappointing and frustrating. The customer care representative could not resolve my query and made the wrong promises. Return and replacement do not exist. so it is a waste of money when we are purchasing by wake fit. Should not purchase from here.
H Hemant Singh
151 days ago

This company is a scam

A Complete Disappointment: My Wakefit.co Experience When I decided to purchase from Wakefit.co, I was drawn in by their compelling promises of exceptional customer service, reliable warranty, and seamless installation. However, little did I know that this decision would lead to a disheartening experience. The initial purchase was smooth, as expected. The company's website boasted about their after-sales service and responsive support. However, as soon as the transaction was completed, the reality of their lack of follow-through became evident. The supposed hassle-free installation and post-purchase support turned out to be nothing but empty assurances. Unfulfilled Promises As I eagerly anticipated the delivery of the product, I had assumed that the installation process would be a breeze given Wakefit.co's pre-sale spiel. However, to my dismay, the company completely failed to deliver on this front. The supposed seamless installation service was nowhere to be found, leaving me to grapple with setting up the product on my own. Furthermore, their warranty, which was a significant factor in my decision to choose their product over others, turned out to be nothing more than enticing words on a screen. When I attempted to reach out for assistance, I found myself hitting a wall of silence. Phone calls went unanswered, and emails seemed to disappear into the void without a single response. Avoiding Responsibility What was particularly distressing was the company's blatant disregard for their customers once a purchase had been made. It became evident that Wakefit.co was adept at the art of making grand promises to lure in customers but lacked the integrity to fulfill those commitments once they had secured a sale. My attempts at seeking redress for the unmet promises and the complete lack of customer support proved to be futile. The frustration and disappointment of being left high and dry by a company that I had trusted to deliver on their assurances were palpable. Final Thoughts All in all, my experience with Wakefit.co left a sour taste in my mouth. The company's failure to honor their commitments, especially after extolling the virtues of their post-purchase support, has undoubtedly tarnished their credibility in my eyes. As a consumer, the bitter realization of being ensnared in what seems to be a well-orchestrated charade of customer care and responsibility is disheartening, to say the least. If you are considering making a purchase from Wakefit.co, I strongly urge you to reconsider. My experience serves as a cautionary tale that highlights the stark disparity between the company's pre-sale promises and their actual post-purchase conduct.
H Hemant Singh
151 days ago

This company is a scam

My review for wakefit.co This company is a scam. After the product is sold, forget about installation, warranty and all other fancy promises they make before purchase. They will not even pickup your calls. No response to emails
S Sri Gopi
165 days ago

Exceeding Expectations: A Detailed Wakefit.co Customer Review

When I first discovered wakefit.co, I was intrigued by the promise of high-quality, custom-sized latex mattresses at competitive prices. Initially, my experience with the brand was positive – seamless browsing, easy ordering process, and a sense of excitement as I awaited the arrival of my new mattress. However, as time went on, I started to notice certain inefficiencies that have left me somewhat disappointed. The Promise What initially drew me to wakefit.co was their commitment to delivering top-notch mattresses tailored to individual preferences. The idea of a custom-sized latex mattress at an affordable price seemed almost too good to be true, but the positive reviews and sleek website instilled a sense of confidence in me. Initial Impressions Placing the order was a breeze, and the anticipation of receiving a mattress designed specifically for my needs was an exciting prospect. The company's communication during this period was efficient, and I eagerly awaited the impending delivery. Unmet Expectations Unfortunately, as time went on, I began to witness a decline in the level of service provided by wakefit.co. The promised delivery timeframe of 7-9 days was extended to a staggering 30 days for my custom-sized mattress. This delay not only tested my patience but also raised concerns about the company’s ability to manage its operations effectively. Room for Improvement Furthermore, the lack of a reliable CRM system became increasingly evident as I encountered difficulties in tracking my order. The absence of proper tracking mechanisms not only resulted in a sense of unease but also left me feeling disconnected from the entire purchasing experience. Shipping Woes To exacerbate matters, the logistics partner, Blue Dart, seemed to undervalue the brand, considering it to be of lesser quality. This perception, whether accurate or not, left me feeling disheartened and further eroded my confidence in wakefit.co as a premium mattress provider. Final Thoughts Despite the initial allure and promise of a customized and affordable sleeping solution, my experience with wakefit.co has left me with mixed feelings. While the product itself may live up to expectations, the overall customer experience, from order to delivery, has been marred by significant shortcomings that are difficult to ignore. In conclusion, wakefit.co has left me yearning for a more seamless and efficient buying process, as well as a more reputable standing in the eyes of its logistics partners. I hope to see improvements in their operations that align with the quality of their products, ultimately delivering a truly exceptional customer experience.

Introduction

Wakefit is a leading India-based sleep and home solutions brand established in 2016. The company aims to provide high-quality, affordable sleep and home solutions to its customers through an e-commerce platform. Wakefit's product range includes various types of mattresses, bed frames, pillows, and other bedroom accessories, as well as a range of home essentials products.

Pros and Cons

Pros:
  • Wide variety of high-quality products
  • Affordable pricing
  • Easy online ordering process
  • Free shipping
  • 100-day risk-free trial
Cons:
  • Limited international shipping options
  • Some complaints about delayed shipments

User Experience

Wakefit offers a seamless and user-friendly online shopping experience, with a simple ordering process and easy navigation through their website. Customers can quickly find the products they need, and the website offers detailed information about each product, including material quality, dimensions, and other features.

Pricing and Value for Money

Wakefit offers products at an affordable price point while not compromising on the quality of materials used. Their prices are competitive compared to other brands in the market. They offer several promotions and discounts, as well as the 100-day risk-free trial, which provides excellent value for money.

Alternatives

Wakefit has several competitors in the market, including SleepyCat, Pepperfry, Urban Ladder, and others. However, Wakefit stands out in terms of its affordable pricing, high-quality products, and superior customer service.

Customer Service

Wakefit has a responsive and helpful customer service team that assists customers with any queries or issues that they may have. They offer customer support through various channels such as telephonic support, email, live chat, and social media. The company resolves customer complaints promptly, and their customer-centric approach is reflected in their high customer satisfaction rate.

Product Quality and Selection

Wakefit offers high-quality products that are designed to provide a comfortable and supportive sleeping experience. Their products are made with premium materials such as memory foam, latex, and high-density foam. They offer a wide range of products for all bedding needs, including mattresses, pillows, and bed frames.

Website Usability

Wakefit's website is user-friendly and easy to navigate. It offers excellent search functionality, and customers can easily filter products by category, size, and price. The website's mobile-friendly design makes it easy to shop while on the go.

Returns and Exchanges

Wakefit offers a hassle-free returns process for its customers. If customers are not satisfied with their purchase, they can return the product within 100 days of delivery. The company offers free pickups and no hidden charges for returns or exchanges.

Promotions and Discounts

Wakefit offers several promotions and discounts to its customers throughout the year. Customers can avail of discounts on their products, as well as enjoy special offers during festive seasons.

Reputation

Wakefit is a highly reputable brand that is known for its high-quality products and superior customer service. The company has received several awards and recognition for its excellent performance, including the Red Herring Top 100 Asia Award in 2019.

Payment Options

Wakefit offers multiple payment options such as Credit Card, Debit Card, Net Banking, and UPI payments. It also offers EMI options for customers who want to purchase products on a payment plan.

Loyalty Programs

Wakefit does not have any loyalty programs or rewards programs in place for customers.

Customer Reviews

Wakefit has received numerous positive customer reviews praising the quality of their products and their efficient customer service. Customers appreciate the company's hassle-free returns policy and the 100-day risk-free trial.

Community Involvement

Wakefit is involved in several social initiatives, including their "Adopt-a-Tree" program, where the company plants a tree in a customer's name for every purchase made. Wakefit also contributes a portion of its profits to various charitable organizations.

Shipping and Costs

Wakefit offers free shipping on all products, and the company delivers products across India. However, international shipping options are limited. The company provides customers with delivery updates and tracking information to ensure that customers receive their products in a timely and efficient manner.