Wakefit User Reviews

Introduction

Wakefit is a leading India-based sleep and home solutions brand established in 2016. The company aims to provide high-quality, affordable sleep and home solutions to its customers through an e-commerce platform. Wakefit's product range includes various types of mattresses, bed frames, pillows, and other bedroom accessories, as well as a range of home essentials products.

Pros and Cons

Pros:

• Wide variety of high-quality products
• Affordable pricing
• Easy online ordering process
• Free shipping
• 100-day risk-free trial

Cons:

• Limited international shipping options
• Some complaints about delayed shipments

User Experience

Wakefit offers a seamless and user-friendly online shopping experience, with a simple ordering process and easy navigation through their website. Customers can quickly find the products they need, and the website offers detailed information about each product, including material quality, dimensions, and other features.

Pricing and Value for Money

Wakefit offers products at an affordable price point while not compromising on the quality of materials used. Their prices are competitive compared to other brands in the market. They offer several promotions and discounts, as well as the 100-day risk-free trial, which provides excellent value for money.

Alternatives

Wakefit has several competitors in the market, including SleepyCat, Pepperfry, Urban Ladder, and others. However, Wakefit stands out in terms of its affordable pricing, high-quality products, and superior customer service.

Customer Service

Wakefit has a responsive and helpful customer service team that assists customers with any queries or issues that they may have. They offer customer support through various channels such as telephonic support, email, live chat, and social media. The company resolves customer complaints promptly, and their customer-centric approach is reflected in their high customer satisfaction rate.

Product Quality and Selection

Wakefit offers high-quality products that are designed to provide a comfortable and supportive sleeping experience. Their products are made with premium materials such as memory foam, latex, and high-density foam. They offer a wide range of products for all bedding needs, including mattresses, pillows, and bed frames.

Website Usability

Wakefit's website is user-friendly and easy to navigate. It offers excellent search functionality, and customers can easily filter products by category, size, and price. The website's mobile-friendly design makes it easy to shop while on the go.

Returns and Exchanges

Wakefit offers a hassle-free returns process for its customers. If customers are not satisfied with their purchase, they can return the product within 100 days of delivery. The company offers free pickups and no hidden charges for returns or exchanges.

Promotions and Discounts

Wakefit offers several promotions and discounts to its customers throughout the year. Customers can avail of discounts on their products, as well as enjoy special offers during festive seasons.

Reputation

Wakefit is a highly reputable brand that is known for its high-quality products and superior customer service. The company has received several awards and recognition for its excellent performance, including the Red Herring Top 100 Asia Award in 2019.

Payment Options

Wakefit offers multiple payment options such as Credit Card, Debit Card, Net Banking, and UPI payments. It also offers EMI options for customers who want to purchase products on a payment plan.

Loyalty Programs

Wakefit does not have any loyalty programs or rewards programs in place for customers.

Customer Reviews

Wakefit has received numerous positive customer reviews praising the quality of their products and their efficient customer service. Customers appreciate the company's hassle-free returns policy and the 100-day risk-free trial.

Community Involvement

Wakefit is involved in several social initiatives, including their "Adopt-a-Tree" program, where the company plants a tree in a customer's name for every purchase made. Wakefit also contributes a portion of its profits to various charitable organizations.

Shipping and Costs

Wakefit offers free shipping on all products, and the company delivers products across India. However, international shipping options are limited. The company provides customers with delivery updates and tracking information to ensure that customers receive their products in a timely and efficient manner.