Warehousefashion Reviews

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48 Reviews

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In the Shopping & Fashion category

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21% users rated Terrible
0% users rated Poor
2% users rated Average
4% users rated Very Good
73% users rated Excellent
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S Sarah Fitzmaurice
23 days ago

Transformed Shopping Experience – A Customer’s Journey with warehousefashion.com

As a seasoned online shopper, I hold high expectations for companies that I choose to support. My recent encounter with warehousefashion.com, however, fell short of these standards. Upon receiving my order of a skirt, I was dismayed to find that the item bore little resemblance to the product displayed on the website. Disappointed but undeterred, I promptly initiated a return for a refund. To my surprise, the company not only processed the return inefficiently but also declined to reimburse the postage costs, leaving me feeling undervalued and disregarded as a customer. This unfortunate incident led me to believe that warehousefashion.com had shifted its priorities from customer satisfaction to maximizing profits since its acquisition. The lackluster response from their customer service team further solidified this perception. Despite my attempts to escalate my concerns to a manager, I was met with unhelpful responses and a dismissive attitude, fostering a sense of frustration and helplessness. As a last resort, I turned to PayPal to intervene on my behalf, a step I never expected to take when dealing with a reputed online retailer. The entire ordeal made me realize that my loyalty and trust had been misplaced in a company that seemed indifferent to the grievances of its customers. In response to warehousefashion.com's purported attempt at addressing my grievances, I was disheartened to discover that my included letter highlighting the discrepancy in the received item had been overlooked. This disregard reinforced my belief that the company's once-customer-centric approach had deteriorated significantly. Ultimately, my experience with warehousefashion.com serves as a cautionary tale for fellow consumers seeking reliable and customer-centric retailers. While the allure of fast fashion and trendy designs may be tempting, the true measure of a company lies in its dedication to customer satisfaction and service excellence. As I redirect my shopping endeavors towards establishments that prioritize customer care, I urge others to exercise caution when considering warehousefashion.com as a viable shopping destination.
P Pippa
29 days ago

WORST ONLINE RETAILER

My review for warehousefashion.com I ordered 7x items on the 26/11/2023. 1 week later, I returned 6 of the items. On checking my credit card statement, I realised that although I had been refunded, it was not the full amount (£110 missing, not a small sum!) and on looking through my emails, my return email showed they had only refunded 3 of the items with no explanation for the other 3 items. I reached out to Warehouse via text (they have no telephone number) and was told over and over that because it has now been more than 1 month, they cannot investigate and cannot help me any further!!! Worst customer service I have ever experienced. Either someone in their warehouse is stealing or it is just complete fraud!!! I asked about making a complaint and what their complaints process was and they advised that the customer service deal with the complaints and they cannot help any further.
C Claire Hale
30 days ago

unlimited delivery does NOT apply!!!

My review for warehousefashion.com I purchased unlimited delivery for a year in December 2023. January 2024 it stopped applying to my account after nonstop emails back and forth as of Feb 2024 it is still unresolved. I have been completely miss sold they have not resolved my issue. I am still being fobbed off repeatedly although shows on my account as purchased. Do NOT use. Customer service awful.
D D Quigley
41 days ago

Great customer service

My review for warehousefashion.com Rochelle helped me with my query and resolved my issue very swiftly. Would definitely reocmmmend Warehouse for their customer service. Thanks again Rochelle for resolving this so quickly and smoothly.
J Julie Dow
41 days ago

Every time I buy from Warehouse Iam so…

My review for warehousefashion.com Every time I buy from Warehouse Iam so impressed with the quality! The sizing is accurate and I love the styles, website good and delivery always quick. It's my go to website..love
K Ke
47 days ago

Returned Item

My review for warehousefashion.com I sent off a return the beginning of January, but had still not received the refund a few weeks later. Whenever I clicked on the tracking link, it only showed up as ‘in transit’. I contacted customer services by text, and was immediately assisted and my refund sorted by Mary C. Thank you so much for the quick resolution and great customer service.
S Shannon
49 days ago

Absolutely shocking for refunds

My review for warehousefashion.com Absolutely shocking for returns & refunds. Firstly they sent me a completely random item of clothing in a correctly labelled bag. Then they have had my return parcel since the 3rd of January, I’ve messaged them and they said they’d processed the refund, which they didn’t. I then contacted again and was told to wait another 3 working days… terrible customer service. Reading most of these reviews seems like it’s a common occurrence. I will not order from here again.
W Wendy Fowler
52 days ago

No refund!

My review for warehousefashion.com Appalling!!!! I returned my garment on 5th December & still have no refund of my £65! I have emailed numerous times & each time get a response saying this will be processed straight away, promising at the latest 3 working days!! So 6 weeks later still no refund!!! I will NEVER shop with warehouse again which is a shame as I love their clothes! I am sure they are making interest from money they should be refunding! Is this any way to treat customers??
A Alana Christie
54 days ago

Had an issue with logging a return

My review for warehousefashion.com Had an issue with logging a return - Jessica sorted it out really quickly. Great customer service
A AR
54 days ago

Customer service was fantastic

My review for warehousefashion.com Customer service was fantastic - I received a faulty item, this was dealt with quickly over iMessage which was incredibly convenient. The agents who responded, John S, Angelica M & Jerick, were all polite and helpful. The additional touch of waiving the return and re-delivery fees was appreciated.
N Naz
56 days ago

I ordered some boots which the heel…

My review for warehousefashion.com I ordered some boots which the heel broke whilst trying it on which was disappointing Kiana In customer service resolved issue immediately no back on fourth conversation was needed or hassle of return which was great Hopefully the refund goes through :)
J Joanne Lawler
56 days ago

Super help on returns query

My review for warehousefashion.com I messaged due to a delay in receiving payment for a return. Rochelle responded super quick with an update and to also say she has sorted the return and when I can expect payment. No need for any further info from me or for me to go back with anything. Seamless :-)
C Courtney McCackie
58 days ago

Exemplary Customer Support Experience at WarehouseFashion.com

Let me share my recent encounter with the outstanding customer service at WarehouseFashion.com. I had the pleasure of interacting with Jasmine S, who went above and beyond to assist me when I encountered technical issues with my online portal. Her unwavering support not only resolved my problem but also turned a potentially stressful situation into a seamless and delightful experience. The level of dedication and professionalism exhibited by Jasmine S truly reflects the exceptional standards upheld by WarehouseFashion.com. I am genuinely grateful for the prompt and efficient service provided, which ensured that my order was processed without any hitches. Thank you, WarehouseFashion.com, for valuing customer satisfaction and for having such a dedicated team member like Jasmine S. I am beyond pleased with my shopping experience and will undoubtedly return for more in the future.
J Jayne
62 days ago

Empathetic Support and Effortless Resolution: A Revelation for My Online Shopping Journey

The customer service at warehousefashion.com has completely blown me away, and I am compelled to share my experience with the world. I was facing a return issue, and it was Jenifer from the exceptional team who swooped in to save the day. The speed and effectiveness of her response were nothing short of astonishing. Not only did she resolve my concern with lightning speed, but she also did it with such empathy and understanding that it completely transformed my mood. What could have been a frustrating ordeal turned into a remarkably seamless and stress-free transaction, all thanks to Jenifer's efforts. I am a loyal customer for life and cannot recommend warehousefashion.com enough to anyone in search of not just stunning fashion, but also unmatched customer support. Thank you, warehousefashion.com, for setting a new benchmark in customer service!
C Catrin
62 days ago

Kimberley Made My Day with Outstanding Customer Service at warehousefashion.com!

I cannot thank Kimberley enough for the exceptional customer service she provided on warehousefashion.com. Despite the late hour, she promptly and thoroughly addressed my query, leaving me thoroughly impressed with her dedication and professionalism. Her willingness to go above and beyond truly made my day, and I can't express my gratitude enough. Thank you, Kimberley, and thank you, warehousefashion.com, for having such a stellar team member! 😊

Introduction

Warehouse Fashion is a popular online clothing store that provides trendy and affordable fashion options for women. With a wide range of clothes and accessories, Warehouse Fashion aims to cater to the fashion needs of every woman, making it a go-to destination for fashion enthusiasts.

Pros and Cons

  • Pros:
  1. Extensive collection of fashionable clothing and accessories.
  2. Affordable pricing that suits various budgets.
  3. User-friendly website with easy navigation.
  4. Responsive customer service for assistance and queries.
  5. Convenient return and exchange policy.
  6. Frequent promotions and discounts available.
  7. A positive reputation among customers.
  8. Multiple payment options for a seamless shopping experience.
  9. Loyalty program rewards frequent customers.
  10. Positive customer reviews showcasing satisfaction.
  11. Active involvement in community initiatives.
  12. Timely and reliable shipping.
  • Cons:
    1. Limited options for plus-size clothing.
    2. Occasional discrepancies in product quality.
    3. Shipping costs may vary depending on the location.

    User Experience

    Warehouse Fashion offers a seamless user experience through their user-friendly website. The well-organized categories and filters make it easy for shoppers to browse and find their desired items. Additionally, the detailed product descriptions and high-quality product images assist customers in making informed purchasing decisions.

    Pricing and Value for Money

    Warehouse Fashion is known for its affordable pricing, providing customers with value for their money. The pricing strategy allows women to stay trendy without breaking the bank. The range of products reflects the latest fashion trends, ensuring that customers receive up-to-date styles at reasonable prices.

    Customer Service

    The customer service provided by Warehouse Fashion is commendable. Their dedicated support team promptly responds to customer queries and resolves any issues. Whether it is through email or their available helpline, customers can expect reliable and efficient assistance from the team.

    Product Quality and Selection

    While Warehouse Fashion offers a vast selection of clothing and accessories, occasional discrepancies in product quality have been reported by some customers. However, the majority of their products are of good quality, considering their affordable pricing.

    Website Usability

    Warehouse Fashion's website is designed with user experience in mind. The intuitive interface allows easy navigation, enabling customers to find products accurately. The site's responsiveness ensures a smooth shopping experience across different devices, making it accessible for all users.

    Returns and Exchanges

    Warehouse Fashion has a hassle-free return and exchange policy. Customers can return or exchange their purchases within a specified timeframe, provided the items are in their original condition. This policy gives customers peace of mind and enhances their confidence in making a purchase from the store.

    Promotions and Discounts

    Warehouse Fashion frequently offers promotions and discounts, making their products even more affordable. Customers can take advantage of seasonal sales, discount codes, and exclusive offers, allowing them to save money while staying fashionable.

    Reputation

    Warehouse Fashion has established a positive reputation among customers. The brand's commitment to providing trendy and affordable fashion options has been well-received, contributing to its popularity. Positive customer feedback and a loyal customer base serve as a testament to their reputation.

    Payment Options

    Warehouse Fashion offers multiple payment options to enhance the convenience of its customers. From debit and credit cards to online payment gateways, customers can choose the payment method that suits them best, ensuring a seamless checkout process.

    Loyalty Programs

    Warehouse Fashion values and rewards its frequent customers through a loyalty program. Shoppers accumulate points with each purchase, which can later be redeemed for exclusive discounts or rewards. This program encourages customer loyalty and incentivizes repeat purchases.

    Customer Reviews

    Customer reviews play a vital role in shaping the reputation of Warehouse Fashion. Positive reviews indicate customer satisfaction, showcasing the quality and affordability of the products. However, it is important to note occasional negative reviews concerning product quality or size discrepancies.

    Community Involvement

    Warehouse Fashion demonstrates active involvement in community initiatives. Through partnerships with charitable organizations and sponsorships of events, the brand showcases its commitment to social responsibility, which enhances its public image.

    Shipping and Costs

    Warehouse Fashion provides reliable and timely shipping services. However, shipping costs may vary depending on the location and order value. Customers should review the shipping policy and associated costs before placing an order to avoid any unforeseen expenses.