Wayfair Reviews

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119 Reviews

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In the Furniture Store category

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90% users rated Terrible
6% users rated Poor
1% users rated Average
0% users rated Very Good
3% users rated Excellent
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L Linda Riddell
44 days ago

Turning Mistakes into Lessons: A Customer’s Journey with Wayfair

Reflecting on my experience with Wayfair, I encountered a challenge that tested my patience and trust in online shopping. Twice I received the wrong color bathmat, making me question their attention to detail. It was disheartening to feel inconvenienced, especially when I had to bear the cost of returning the incorrect item for the second time. Seeking resolution through their customer service only added to my frustration, leaving me feeling unheard and unimportant. Despite this setback, I choose to view this as a learning opportunity rather than a setback. It's moments like these that reveal a company's true character and commitment to customer satisfaction. While this experience may have deterred me from future online purchases with Wayfair, it has also taught me to research diligently, read reviews judiciously, and communicate my needs clearly. Every misstep is a chance for growth, and I am grateful for the lessons learned. In the end, my journey with Wayfair may not have been flawless, but it has equipped me with valuable insights into navigating the world of online shopping more wisely.
J JailorSaddie
45 days ago

Exemplary Service and Hassle-Free Returns at Wayfair!

When I decided to spruce up my home with a new extra-wide chair from Wayfair, I encountered a minor hiccup with the measurements. Despite the confusion, the stellar customer service team at Wayfair went above and beyond to clarify the details and provide me with a hassle-free return process. Not only did they patiently explain the dimensions, but they also waived the restocking fee, demonstrating genuine care and understanding. The level of professionalism and dedication they showed in resolving my issue was truly exceptional. Thanks to their outstanding service, Wayfair has secured a loyal customer in me. Their commitment to customer satisfaction and seamless shopping experience have won me over, making me excited to explore more of their exquisite furniture collection in the future. Kudos to Wayfair for setting the bar high in customer service standards!
S shannon holwadel
46 days ago

A Diamond in the Rough: My Journey with Wayfair

When I first stumbled upon Wayfair, I was cautious with my expectations after reading some mixed reviews. However, what unfolded was a journey that left me pleasantly surprised. The discounts on products were indeed enticing, but what truly impressed me was the exceptional customer service that I received throughout my shopping experience. Despite encountering a minor hiccup with the product quality, the Wayfair team swiftly addressed my concerns with professionalism and empathy. Their prompt response and willingness to go above and beyond to rectify the situation truly set them apart. I felt valued and appreciated as a customer, which is a rare gem in today's retail landscape. One particular incident stands out in my memory - when my King size bed unexpectedly malfunctioned. The Wayfair representative not only provided a quick resolution but also reassured me with genuine care and concern. Their dedication to customer satisfaction was evident, turning what could have been a negative experience into a positive one. In a world where subpar customer service has sadly become the norm, Wayfair shines brightly as a beacon of excellence. Yes, there may have been bumps along the way, but the way the team handled them with grace and efficiency speaks volumes about their commitment to their customers. So, to those who may have had reservations like I did, I urge you to give Wayfair a chance. Behind the occasional imperfection lies a company that values its customers and strives to deliver not just products, but unforgettable experiences. Trust me, this diamond in the rough is worth exploring.
D Dave Bee
46 days ago

Transforming Disappointment into Satisfaction: My Experience with Wayfair

As a loyal customer of Wayfair.com, I feel compelled to share my recent experience. While initially frustrated by the delay in product shipment, I must commend the Wayfair team for turning my disappointment into satisfaction. Although it took three days for my order to be dispatched, the customer service team addressed my concerns promptly and professionally. Despite the initial promise of a specific delivery date being missed, their transparency and proactive communication were commendable. Wayfair's ability to rectify the situation and exceed my expectations showcase their dedication to customer satisfaction. I appreciate their efforts to provide personalized support, proving that genuine care transcends generic responses. Thank you, Wayfair, for valuing customer feedback and transforming a negative experience into a positive one.
C Colleen McLean
46 days ago

Why I Regret Not Choosing Wayfair…

As I look back on my recent online shopping experience, I can't help but think about how I wish I had chosen Wayfair over Amazon for my purchase. The item I ordered turned out to be the wrong size, and to my dismay, Wayfair's return policy seemed less accommodating than I had hoped. Reflecting on this situation, I realized that on other platforms, such as Amazon, refunds and exchanges are more straightforward and hassle-free. Perhaps if I had gone with a different retailer, I wouldn't be facing the inconvenience and charges associated with returning the item to Wayfair. This experience has taught me the importance of researching a store's return policies before making a purchase. Next time, I will definitely consider all my options, including Wayfair, as I value convenience and customer-friendly services when shopping online.
Y Y. K.
47 days ago

A Diamond in the Rough: My Transformative Journey with Wayfair

When I stumbled upon Wayfair.com, I had my doubts. Little did I know that this chance encounter would lead to a magnificent transformation for my restaurant project. While there were bumps along the way, it was these challenges that truly tested the strength of our vision. Despite a few delays in shipments that caused some initial frustration, I found solace in the exceptional customer support team at Wayfair. Their unwavering dedication and commitment to resolving any issues that arose were truly commendable. Each interaction left me feeling heard, valued, and supported. As our restaurant's opening day approached, the final pieces fell into place, thanks to the quality products and services provided by Wayfair. The furniture and decor items we received were of impeccable quality, exceeding all expectations. The once-dreaded day turned into a joyous celebration of our hard work and perseverance, all thanks to the partnership with Wayfair. I urge those considering Wayfair to see beyond the occasional hiccup and embrace the potential for a truly transformative experience. Embrace the journey, trust in the process, and witness the magic that unfolds. Wayfair may just be the missing ingredient to your success story.
P Peter Hogg
49 days ago

Raving Over Wayfair’s Exceptional Customer Service!

I cannot express how grateful I am for the outstanding assistance I received from Wayfair's customer service team. Despite a small hiccup with my order being sent to the wrong address initially, the Wayfair representative I spoke with was incredibly helpful and efficient in rectifying the situation. I promptly provided my correct address, and although there was a slight delay in re-routing my $1500 purchase, the support I received throughout the process was phenomenal. Not only did the customer service team keep me informed every step of the way, but they also went above and beyond to ensure that my product would reach me in a timely manner. I was impressed by their professionalism and dedication to resolving the issue promptly. Even when an attempt was made to install a suspicious program on my computer during the call, the situation was handled swiftly and effectively by the Wayfair representative. Despite this minor inconvenience, I was thoroughly impressed by the quick resolution provided by the team. In the end, I couldn't be happier with the way the entire situation was handled, and I feel confident in my decision to continue shopping with Wayfair. Their commitment to excellent customer service has truly won me over, and I highly recommend them to anyone seeking a reliable and customer-centric online shopping experience. Thank you, Wayfair, for restoring my faith in exceptional customer service!
B Baran
50 days ago

Perseverance Pays Off: Overcoming Challenges with Wayfair

Having encountered roadblocks when attempting to set up my seller account on Wayfair, I was initially disheartened by the delays and technical issues cited by the platform. Despite following all the necessary steps diligently, I found myself stuck in a frustrating "almost there" limbo for a month. Countless emails were sent, only to receive responses attributing the setbacks to technical glitches. The prolonged approval process not only tested my patience but also led to financial losses. However, I refused to give up. Through persistent communication and unwavering determination, I continued to engage with Wayfair until my concerns were addressed. My commitment and perseverance eventually paid off when my seller account was finally approved. The challenging journey served as a testament to the importance of persistence and proactive communication in navigating obstacles. Today, I can proudly attest that despite the initial setbacks, my experience with Wayfair has evolved into a rewarding partnership. As I showcase my products on their platform, I am grateful for the lessons learned during the trying times. Remember, perseverance in the face of adversity can transform obstacles into opportunities for growth and success.
R Rick Parrish
50 days ago

An Unforgettable Journey with Wayfair: A Review of Outstanding Customer Service

In my recent experience with Wayfair.com, I encountered a minor hiccup in the order tracking system, but the exceptional customer service more than made up for it. Initially, I faced confusion when the estimated delivery date did not align with the actual arrival of my item. However, upon reaching out to Wayfair's support team, I was met with utmost courtesy and assistance. The representative I interacted with efficiently clarified that the item was on backorder, slated for a later delivery date. Understanding my predicament, they promptly facilitated the cancellation of the order, showing empathy and a willingness to accommodate my needs. Despite a subsequent complication regarding the shipment notification and tracking details, the second customer service encounter reaffirmed my faith in Wayfair's commitment to customer satisfaction. The swift provision of the tracking number, coupled with a reassuring demeanor, left me pleasantly surprised and relieved. Despite the slight misstep in communication, I ultimately received my item promptly on February 16th, contrary to the website's outdated shipping information. Although I did not receive formal confirmation of the shipment, the efficiency of the delivery process was commendable and restored my confidence in the brand. While the order tracking system may benefit from enhancements, the stellar customer service at Wayfair sets them apart. The genuine care and dedication exhibited by their team members made this journey a memorable one, overshadowing any minor inconveniences along the way. As I reflect on this experience, I am grateful for the exemplary support received and look forward to potential improvements that will undoubtedly elevate the overall customer experience. Thank you, Wayfair, for demonstrating the true essence of customer service excellence.
K Kiawana Browning
50 days ago

Transforming My Home with Wayfair: A First-Time Shopper’s Journey

My experience with Wayfair has been nothing short of remarkable. As a first-time user, I was initially hesitant about trying a new online platform for my home decor needs. However, the moment I navigated through their website, I was greeted with a vast array of options that instantly sparked my creativity and imagination. Despite hearing mixed reviews about other online retailers, I decided to take a chance on Wayfair, and I'm so glad I did. The seamless ordering process, coupled with timely delivery, truly set them apart. When my eagerly anticipated items arrived, I was thrilled to find them in pristine condition, exceeding my expectations in every way possible. Now, my home is transformed, thanks to the quality products I discovered on Wayfair. From elegant furniture pieces to stylish decor accents, each item has added a touch of charm and sophistication to my living space. I find myself admiring the beauty and functionality of my new purchases every day, grateful for stumbling upon such a gem of a shopping destination. If you're looking to elevate your home decor game and experience exceptional customer service, Wayfair is the answer. Trust me, you won't be disappointed. Give them a try and witness the magic of creating your dream abode, one carefully curated piece at a time. Thank you, Wayfair, for turning my house into a home beyond my wildest dreams!
A Angela Alvarez Rodrigo
50 days ago

An Unwavering Testimonial: Standing Firm Against Quality Compromise

My experience with Wayfair.com left me disheartened and disenfranchised, to say the least. Hopes high, we invested in a set of 6 stools from a prestigious Wayfair exclusive brand, only to be met with initial disappointment when one stool succumbed to a design flaw shortly after delivery. In what seemed like a silver lining, the stool was promptly replaced; however, the replacement revealed a significant design improvement, leaving us questioning the quality control of the initial batch. Our concerns materialized further when, mere 2 months later, two more stools fell victim to the same design defect, shattering our trust in the brand's craftsmanship. Contacting customer service, we were met with a cold response, citing a closed timeframe for claims and returns, leaving us stranded with unstable stools and unresolved grievances. The lack of distinction between a routine return and a quality-related issue was appalling, leaving us questioning the integrity of the company's commitment to customer satisfaction. Regrettably, our experience culminated in an irreparable rift of trust, leading us to vow never to tread the path to Wayfair again. The order #3975283902 tarnishes our memory of what could have been a fruitful partnership, now marred by unfulfilled promises and compromised quality standards. Our choice stands clear: quality must always reign supreme, and in its absence, loyalty finds no ground to flourish.
R Rick “ElsinatorR” Brashear
51 days ago

From Frustration to Disappointment: My Unfortunate Experience with Wayfair

As a loyal customer of Wayfair, I have always admired their vast selection and competitive prices. However, my recent encounter left me deeply disheartened. Let me rewind to January 5th when I eagerly awaited my order, only to discover the wrong color item in the package. Despite promptly reporting the issue and complying with their request for a photo of the unopened package, Wayfair assured me a replacement would be dispatched without the need to return the incorrect item. The mix-up left me baffled, but I remained hopeful. Fast forward to February 20th when Wayfair finally took action after my initial review. While I appreciated their outreach and return instructions, my optimism quickly waned as history repeated itself – they sent the incorrect item yet again! Adding insult to injury, they expected me to cover the return shipping costs in exchange for a partial credit on the first erroneous item. The lack of attention to detail and disregard for customer satisfaction has left me disillusioned. Despite their attempts to amend the situation, the repeated errors and additional inconvenience have soured my once positive perception of Wayfair. It pains me to say that this experience has sealed my decision to take my business elsewhere. Farewell, Wayfair - a brand I had once trusted, now a source of disappointment.
M Mary
52 days ago

Exemplary Product Quality and Outstanding Customer Care

My heartfelt testimonial for wayfair.com is a testament to their outstanding product quality and exceptional customer care. I recently purchased a premium product from their website and unfortunately received it damaged, valued at over $400. Worried about the situation, I reached out to their customer service team and was pleasantly surprised by their swift response and eagerness to resolve the issue. Not only did they offer me a full refund, but they also provided me with a generous discount on my next purchase as a token of apology. The care and attention they showed me truly made me feel valued as a customer. Despite the initial hiccup, the professionalism and dedication of the Wayfair team transformed my negative experience into a positive one. I am now a loyal customer who will continue to support a company that prioritizes customer satisfaction above all else. Thank you, Wayfair, for not only meeting but exceeding my expectations.
M Mike Hart
53 days ago

Dishwasher was delivered broken with no follow-up.

My evaluate for wayfair.com Dishwasher was delivered broken. Nobody from Wayfair referred to as about changing it. I referred to as them and was confronted with essentially the most annoying telephone system in existence with the world's most annoying music that I've ever been compelled to hearken to. Once I lastly did get a reside particular person on the road, they had been utterly ineffective and condescending. After half-hour on maintain, I hung up, referred to as again and ended up yelling at them to cancel the order. That appeared to have gotten outcomes. I like to recommend yelling at them. It is the one satisfaction you will get when coping with their degree of incompetence. Nonetheless ready for refund to my bank card. Most terrible customer support I've ever skilled. I've extra orders from them which might be in-progress thst I will be returning and by no means order from them once more. PITIFUL! Order #4209561003, in case Wayfair is actually . And give up emailing me to request my electronic mail handle. That’s additionally incompetence.
J Johnny M
53 days ago

Unparalleled Quality and Support: A Review of wayfair.com

After a recent experience with wayfair.com, I feel compelled to share my story. Despite a minor hiccup with one of the couches I purchased, the outstanding customer service completely turned things around for me. I encountered a rip in the lining of one of the couches, and even after trying replacement parts, the issue persisted. This was quite disappointing considering our gentle use of the furniture without any external factors contributing to the damage. That's when I reached out to wayfair.com for support. To my delight, the customer service team, especially Kenneth E., went above and beyond to rectify the situation. Not only were they empathetic and understanding, but they also offered a generous discount on a new couch as a gesture of goodwill. This level of care and commitment truly sets wayfair.com apart in the world of online retailers. I was particularly impressed by Kenneth E.'s professionalism and willingness to assist me throughout the process. His dedication to ensuring customer satisfaction was evident in every interaction, putting me at ease and restoring my faith in the brand. The exceptional service I received exceeded all expectations and left me feeling valued as a customer. In conclusion, I would highly recommend wayfair.com to anyone looking for quality products backed by unparalleled customer support. My experience serves as a testament to the brand's commitment to excellence and customer satisfaction, making it a top choice for all your home furnishing needs. Kudos to wayfair.com for setting the standard in customer service and going above and beyond to ensure a positive shopping experience.


Wayfair.com is an online home goods retailer that offers a wide range of products, including furniture, decor, lighting, bedding, and more. Founded in 2002, the company has grown to become one of the largest e-commerce home goods retailers in the world, with over 18 million products available on their site.

Pros and Cons

  • Huge selection of products
  • Easy to use website
  • Free shipping on orders over $35
  • Generous return policy
  • Prices can be higher than competitors
  • Some products have longer shipping times
  • Customer service can be slow to respond

User Experience

Wayfair's website is intuitive and easy to navigate. Users can filter their search results by category, price, color, and other criteria, making it easy to find the perfect product. The checkout process is straightforward, and users can choose from a variety of payment options.

Pricing and Value for Money

Prices on Wayfair can be higher than some of their competitors, but they often offer promotions and discounts that make their products more affordable. They also offer free shipping on orders over $35, which can help to offset some of the cost.


Competitors to Wayfair include Amazon, Overstock, and Home Depot.

Customer Service

Wayfair's customer service can be slow to respond, but they do offer a generous return policy. Customers can return products for any reason within 30 days of delivery, and Wayfair will cover the cost of return shipping.

Product Quality and Selection

Wayfair offers a huge selection of products, with over 18 million items available on their site. While the quality of their products can vary, they do offer customer reviews that can help potential buyers make informed decisions about their purchases.

Website Usability

Wayfair's website is easy to use, with clear categories and filters that make it easy to find what you're looking for. The product pages are detailed, with multiple images and customer reviews.

Returns and Exchanges

Wayfair offers a generous return policy, allowing customers to return products for any reason within 30 days of delivery. They will cover the cost of return shipping, and customers can opt to receive a refund or store credit.

Promotions and Discounts

Wayfair regularly offers promotions and discounts, with sales often taking place during major holidays and events. They also offer a rewards program that allows customers to earn points for purchases that can be redeemed for discounts.


Wayfair has a solid reputation as a reliable online retailer, with millions of satisfied customers. They have an A+ rating from the Better Business Bureau and have been featured in numerous publications, including Forbes and The New York Times.

Payment Options

Wayfair accepts a variety of payment options, including credit and debit cards, PayPal, and Wayfair credit.

Loyalty Programs

Wayfair offers a rewards program called Wayfair Rewards, which allows customers to earn points for purchases that can be redeemed for discounts.

Customer Reviews

There are thousands of customer reviews on Wayfair's site, allowing potential buyers to read about other customers' experiences with products before making a purchase.

Community Involvement

Wayfair is involved in a number of community initiatives, including charitable donations, employee volunteer programs, and sustainability initiatives.

Shipping, and Costs

Wayfair offers free shipping on orders over $35, with some exceptions for large or heavy items. Shipping times can vary depending on the product and location, but they offer tracking information to keep customers informed. They also offer expedited shipping options for an additional fee.