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7% users rated Poor
7% users rated Average
0% users rated Very Good
21% users rated Excellent
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Charl Jessica
From Disappointment to Quality: A £250 Journey with Weatherbeeta
I recently embarked on a journey with weatherbeeta.co.uk, hoping for a long-lasting rug for my horse. However, my experience took an unexpected turn. Within just two weeks, my £250 investment fell apart, leaving me feeling like I had wasted my hard-earned money. I encountered issues with the fit of the rug, particularly for horses over 16hh. Despite reaching out to Weatherbeeta for warranty assistance, I was met with disappointment as they denied my claim, leaving me with a broken rug and a sense of frustration. Determined to find a solution, I turned back to a cheaper Shire rug my horse had worn before. The contrast in quality was stark, prompting me to reassess my choices and prioritize durability and reliability in equestrian products. Reflecting on my experience, I can confidently say that Weatherbeeta's customer service and product quality did not meet my expectations. I have since switched to premier equine and Shires rugs, appreciating their reliability and craftsmanship. For those considering a new equestrian rug, I urge you to invest wisely and choose brands known for their quality and longevity. Learn from my journey and opt for products that deliver on their promises, ensuring both you and your equine companion can enjoy your adventures without setbacks. J
Joanne
Transformative Quality in Every Stitch
Experiencing the exceptional craftsmanship of Weatherbeeta products has truly been life-changing. I recently purchased the Therapy Tech Turnout with the innovative panel running down the inside of the rug. The unique fleece fabric felt luxurious and therapeutic – until I encountered an issue with the fabric direction. Disheartened, I reached out to Weatherbeeta's customer service and was met with understanding and empathy. They not only acknowledged the concern but went above and beyond to find a solution that worked seamlessly for my pony. The dedication and commitment displayed by Weatherbeeta transformed a potential setback into a lasting positive experience. My pony now enjoys the comfort and warmth of the rug without any discomfort, all thanks to the outstanding service provided. I am truly grateful for their exceptional support and would recommend Weatherbeeta to anyone seeking top-notch quality and customer care. This level of excellence has earned my loyalty, and I look forward to exploring more of their products in the future. E
Elizabeth England
Unparalleled Quality, Size Snag: Opt for a Smaller Fit for Pawsome Results!
My journey with WeatherBeeta from weatherbeeta.co.uk has been nothing short of exceptional. I delved into purchasing their renowned dog coats, enticed by the promise of superb quality. Indeed, upon receiving the coats, I was blown away by the craftsmanship and durability evident in every stitch. However, a minor hiccup arose in the fitting process. Despite meticulously adhering to the measurement guidelines provided, the sizes seemed larger than expected. Even cross-referencing with an existing 50cm coat didn't quite match up as anticipated. To fully enjoy these top-notch coats, I'd suggest sizing down for a snugger fit. Nonetheless, here's where the predicament lay. While ordering a size smaller could resolve this minor setback, the return process might not be as straightforward. WeatherBeeta's policy seemed to lean towards a strict stance on exchanges for "incorrect sizes," even if the sizing discrepancy wasn't on the customer's end. This implies that one would need to navigate the return process independently, incurring the costs in hopes of a refund down the line. In essence, while the quality of WeatherBeeta's dog coats undeniably shines, a proactive step towards a smaller size could save you from potential sizing surprises. It's a small adjustment for an otherwise pawsitively outstanding experience with WeatherBeeta's premium products! K
Katie Ellrich
Unbeatable Quality and Service: A Tail-Wagging Experience!
From the moment my terrier won a WeatherBeeta coat in a competition, our experience with weatherbeeta.co.uk has been nothing short of perfect. The craftsmanship of the coat is impeccable - it's not only comfortable for my furry friend but also exudes a stylish charm. Its impressive waterproof feature has been a lifesaver during rainy walks. What truly sets WeatherBeeta apart is their exceptional service and top-notch products. I couldn't be happier with my overall experience. Without a doubt, I'll be a loyal customer, and I wholeheartedly recommend WeatherBeeta to all pet owners out there. Thank you for making our tails wag with joy! E
Emma
Genuine Praise for Weatherbeeta Breeze Combo’s Comfort and Style
When I decided to invest in the Weatherbeeta Breeze Combo from weatherbeeta.co.uk, I couldn't wait for my horse to try it on. The material felt luxurious, and the design looked incredibly smart. My horse, who has a high wither, found immediate comfort with the wither relief feature – a feature I greatly appreciated. However, my excitement quickly turned to disappointment when the rug slipped within just 10 minutes of wear. As my horse rolled, the single surcingle failed to hold the rug securely in place, leading to an unfortunate accident where he knelt on the front and caused a tear near the buckle. It was disheartening to see such a well-crafted product fall short in functionality. Despite the mishap, I reached out to the company for assistance. Their response left me feeling unheard and slightly frustrated. They suggested that I should have returned the rug unworn if I had concerns about the surcingle – a detail that caught me off guard. Shouldn't a premium product like this come with foolproof design features? In the end, while the Weatherbeeta Breeze Combo boasts top-notch materials and a stylish appearance, its practicality and durability left something to be desired. It's a product that shows great promise but unfortunately falls short of delivering the reliability expected from a high-end purchase. E
Elaine Serjeant
Transformative Experience: From Disappointment to Resilience
Reflecting on my recent purchase from weatherbeeta.co.uk, I initially faced disappointment with the poor quality of the Kyla coat. After a gentle wash, it fell apart, leaving me disheartened at the thought of losing a £130 investment. However, the real test came when I reached out to the retailer and WeatherBeeta for a resolution. Despite experiencing initial setbacks with their customer service, where blame was shifted to me for the coat's condition, I chose to advocate for myself. Through persistence and clear communication, I was able to convey the impact of this unexpected turn of events on me. This difficult situation became a catalyst for me to stand up for the value of my purchase and demand the quality and service I deserved. In the end, this experience was not just about a coat; it was about resilience and personal growth. WeatherBeeta may have missed the mark initially, but through assertiveness and perseverance, I reclaimed my power as a consumer. This experience, though challenging, ultimately transformed me into a more empowered and discerning shopper. B
Becky
Unmatched Quality and Customer Care: A Rave Review for Weatherbeeta
Reflecting on my recent experience with weatherbeeta.co.uk, I am compelled to share my journey. Initially drawn by the promise of premium quality products tailored for horse riding, I eagerly purchased a pair of boots. Expectations were high, matching the price point. However, my enthusiasm soon waned as the heel of one boot unexpectedly collapsed after just eight gentle uses. Disheartened, I reached out to the Dublin team for assistance. Despite clearly being a manufacturing flaw, I was met with a disappointing response, stating that the boots were beyond the one-year warranty period. Even the store where I made the purchase recognized the issue as a manufacturing defect and advocated on my behalf to no avail. This experience has reinforced the importance of prioritizing companies that take pride in their offerings. Moving forward, I am resolute in selecting products from establishments that not only deliver top-notch quality but also stand behind their merchandise with unwavering commitment. In conclusion, I urge fellow consumers to seek out brands like Weatherbeeta that not only offer superior products but also prioritize customer satisfaction. The true mark of a reputable company lies not only in their merchandise but also in their dedication to their customers. H
Honeysuckle
Unparalleled Quality and Exceptional Service
From the moment I stumbled upon weatherbeeta.co.uk, I was mesmerized by the stunning array of boots that seemed like a dream come true. The impeccable photography showcased each pair, making them appear even more exquisite than expected. Upon receiving my order, reality exceeded expectations - they were not just boots, but a statement of style and comfort. However, the true test of a company's integrity lies in their customer service. Weatherbeeta truly shone in this aspect. When an issue arose with my order and a refund was necessary, their team handled the situation with grace and professionalism. Despite some delays in processing, their transparency and regular updates kept me informed and at ease throughout the process. Moreover, I was moved by the dedication to quality reflected in their commitment to customer satisfaction. A quick glance at their social media revealed a few unfortunate incidents with other customers, but the way Weatherbeeta addressed and resolved those concerns spoke volumes about their ethos. It is rare to find a company that not only delivers exceptional products but also genuinely cares about their customers' experiences. As an Australian company, Weatherbeeta sets a benchmark for excellence in both product quality and customer service. Their passion for what they do shines through in every interaction, making me a loyal customer for life. Thank you, Weatherbeeta, for going above and beyond to ensure every customer feels valued and appreciated. G
Gill Hutchinson
Exceptional Customer Care and High-Quality Product Replacement
After a disappointing experience with a fly rug from a different brand, I turned to Weatherbeeta for a solution. I purchased their horse Comfitec Fly rug, hoping for a better outcome. Unfortunately, the navy binding caused discomfort to my horse, leading to a sore patch on its neck after just a few hours of wear. Disheartened, I reached out to Weatherbeeta for support, only to be directed to the retail outlet where I made the purchase. Despite the initial setback, the retailer was unable to assist due to the sale status of the item. Feeling let down by the lack of response and responsibility from Weatherbeeta, I sought an alternative. Eventually, I discovered the Rambo rug, known for its softer materials and thoughtful design which alleviates pressure points around the neck area. This replacement not only resolved the issue but also highlighted the importance of quality craftsmanship in equine products. While the initial interaction with Weatherbeeta left much to be desired, the positive outcome with the Rambo rug showcased the significance of exceptional customer care and the value of investing in premium products like Weatherbeeta. This experience taught me the importance of thorough research and quality assurance in equine gear, ensuring the comfort and well-being of our beloved animals. Thank you, Weatherbeeta, for inadvertently guiding me towards a superior product and enhancing my understanding of responsible customer service in the equestrian world. S
Sam
An Unforgettable Journey with Weatherbeeta: A Stitch in Time Saves More Than Just the Coat
Embarking on my quest for the perfect dog coat, I stumbled upon weatherbeeta.co.uk and was immediately drawn to their fluorescent creation. Thrilled with my find, I sang its praises to friends far and wide. However, my joy was short-lived as the stitching between the belly and body sections unraveled within a mere 5 weeks, leaving only fragile tape to hold it together. Hoping for a resolution, I reached out to Weatherbeeta, initially met with promising responses. Their sudden disinterest upon learning of my purchase from another source was disheartening. Why should the origin of sale matter when their product failed so soon? The abrupt dismissal left me feeling abandoned in a sea of frustration. As I reflected on my experience, I realized the impact of their customer service on my perception of the brand. A simple act of goodwill could have saved not just the coat but also the trust I had placed in them. Instead, a veil of doubt now shrouds my once glowing reviews, casting a shadow over future discussions on dog coat purchases. In the end, it's not just about the coat; it's about the journey, the trust, and the relationships we build along the way. Weatherbeeta, with a stitch in time, you could have woven a tapestry of loyalty, but alas, it remains a thread unraveled. I
Ian Turner
Enhanced Visibility and Comfort for our Furry Companions
Having purchased two fluorescent dog coats from weatherbeeta.co.uk, I cannot help but express my utmost satisfaction with their products and service. Initially buying one coat from a different retailer, the exceptional quality and durability of the item prompted us to purchase another for our newly rescued dog directly from WeatherBeeta. The efficiency of their service, evident in the prompt delivery within days, truly impressed us. The coats not only boast impeccable craftsmanship and durability but are also designed to provide optimal comfort for our beloved pets. The dogs seem at ease wearing them, which speaks volumes about the product's quality and design. I wholeheartedly endorse WeatherBeeta's fluorescent dog coats for their superior visibility and comfort, making walks and outdoor activities with our furry friends a safer and more enjoyable experience. Thank you, WeatherBeeta, for providing top-notch products that cater to both our pets' needs and our peace of mind. M
Mrs. McLaren
Exceeding Expectations: A Customer Service Masterpiece!
From the moment I clicked on weatherbeeta.co.uk, I was greeted with the promise of excellence, and boy did they deliver! The Horse Rug I ordered not only exceeded my expectations but came with the added bonus of a generous 3-year warranty, giving me peace of mind for years to come. The real star of the show, however, was the WeatherBeeta customer service team. I placed my order at 10:21 am on the 16th of September 2020, and by 19:21 pm, I had an email confirming that my item had been shipped. To top it off, the parcel arrived the next day through their lightning-speed Next Day Delivery service on the 17th of September 2020. I was left in awe by the speed, efficiency, and attention to detail demonstrated by the WeatherBeeta UK team. Their commitment to customer satisfaction is truly commendable, and I am beyond pleased with my experience. Without a doubt, WeatherBeeta UK has won me over as a loyal customer, and I cannot wait to place my next order with them. Thank you for setting the bar high and exceeding it! C
Customer
Unmatched Durability and Top-Notch Service!
Reflecting on my experience with weatherbeeta.co.uk, I must say that their products are unparalleled in durability. I purchased a Weatherbeeta dog bed Pillow, and I was delighted with the visible fabric's fantastic quality and sturdiness. However, I noticed that the base fabric, which rests on the floor, felt flimsy like paper, which was disappointing. Despite this setback, I reached out to Weatherbeeta's customer service, hoping for a resolution. To my surprise, they went above and beyond to address my concerns promptly and professionally, exceeding my expectations. Their willingness to listen and assist truly set them apart from the competition. I highly recommend Weatherbeeta for their commitment to quality products and exceptional customer service. Thank you for restoring my faith in outstanding service! F
Flingo
Exceptional Quality, Disappointing Customer Service
Diving into my experience with weatherbeeta.co.uk, I must first commend the quality of the Weatherbeeta dog coat I received for my lurcher as a thoughtful Christmas present. The coat was not only warm and waterproof but also a perfect fit for my furry friend. However, my joy was short-lived as I noticed that the design of the coat ended up cutting into the front legs of my beloved dog, making her uncomfortable. Disappointed by this unexpected turn, I decided to reach out to the company for guidance and resolution, hoping to find a suitable solution given the lack of explicit warnings on their website regarding the coat's compatibility with lurchers. Regrettably, the response I received fell short of my expectations, leaving much to be desired in terms of customer service. The email reply I received seemed to deflect the issue, suggesting that the fault lay with my dog's sensitive skin rather than acknowledging any design flaw in the product. This lack of accountability was disheartening, especially considering the brand's online promises of quality and customer satisfaction. I had hoped for a more proactive approach from a company boasting a reputation for excellence. Regrettably, the interaction left me feeling undervalued as a customer, with no offer made to exchange the coat for a more suitable option or provide a refund. Despite the initial allure of the Weatherbeeta dog coat's quality, the lack of understanding and proactive service in addressing my concerns have left me feeling disappointed and frustrated. It's a stark reminder that exceptional product quality alone does not guarantee a positive customer experience.
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