Webbsonline Reviews

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10 Reviews

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80% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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J James
437 days ago

Exceptional Support and Solutions

Allow me to share my remarkable experience with webbsonline.com. In search of a reliable filter system for my koi pond, I turned to Webb's after some initial research. Their team not only provided me with invaluable additional information but also recommended the perfect product, the Oase filter system. Upon placing my order, I was impressed by the timely delivery and seamless transaction. Three months later, an unexpected issue arose with the system. I reached out to Webb's, and to my delight, they promptly assisted me in obtaining the necessary part. Although the initial part didn't completely resolve the problem, Webb's dedication shone through. Through their collaboration with Oase, I received the correct part within a week. Thanks to their unwavering support and commitment, my pond filter system is now fully operational, bringing me endless joy and peace of mind. I wholeheartedly recommend Webb's for their exceptional customer service, reliable products, and dedication to ensuring customer satisfaction. A heartfelt thank you for going above and beyond to resolve my issue promptly and efficiently.
J James
437 days ago

Expert Guidance, Exceptional Support, Endless Satisfaction

I can't speak highly enough of my experience with webbsonline.com. In search of a filter system for my beloved koi pond, I was initially overwhelmed by the options. Thankfully, Webb's team not only provided me with the perfect solution – the Oase filter system, but also went above and beyond to ensure I had all the information needed to make an informed decision. From the moment I placed my order, their prompt delivery and impeccable service impressed me. However, it was their outstanding post-purchase support that truly won me over. Three months down the line, when a technical glitch disrupted my pond's serenity, I reached out to Webb's without hesitation. To my relief, they swiftly responded, and within a week, I had the necessary part in my hands. Despite the initial setback, their dedication and collaboration with Oase's team ensured that a replacement part reached me promptly. Thanks to their unwavering commitment and expertise, my pond is now thriving, and I couldn't be happier. For anyone seeking expert advice, reliable products, and unparalleled customer service, look no further than Webb's – a team that not only meets expectations but exceeds them in every way possible. I am beyond grateful for their guidance, support, and unwavering dedication to customer satisfaction.
B Bob Laperriere
1041 days ago

My Search for a Pond Part Led Me to Webb’s: A Misleading Experience

I ventured online in search of a specific pond pump part, and Webb's Online caught my eye with a promising picture of the replacement piece I needed. Eager to get my pond back in shape, I quickly made the purchase, only to be met with disappointment upon its arrival. The part was the wrong size, leaving me puzzled and frustrated. Contacting Webb's for an explanation, I was surprised to discover that they didn't actually carry the parts for my particular pump model, despite their website's emphasis on compatibility. Feeling misled, I was instructed to go through the hassle of returning the incorrect item, with return shipping costs significantly inflating my expenses. The ordeal left me feeling deceived and dissatisfied with the whole experience. Webb's approach to customer service and product offerings left much to be desired, with their misleading tactics creating unnecessary obstacles for customers like myself. This encounter has undoubtedly tarnished my perception of the company, prompting me to reconsider future purchases from them. In the end, my experience serves as a cautionary tale to others seeking pond parts online. Webb's may not always deliver on their promises, and their customer service practices may leave you feeling shortchanged. Proceed with caution when considering a purchase from this company, and be mindful of the potential pitfalls that may await.
B Bob Laperriere
1041 days ago

Rescued by AquaFix: Finding the Perfect Pond Part

I cannot thank AquaFix enough for coming to my rescue when I was in dire need of a specific part for my pond pump. In a frustrating experience with another online retailer, I stumbled upon AquaFix's website, and it was like a breath of fresh air. With a seamless search process, I easily found the exact part I needed for my pump, complete with detailed product images that left no room for ambiguity. After the mishap with the previous vendor, I was initially hesitant to place another order online. However, AquaFix's user-friendly interface and clear product descriptions gave me the confidence to proceed. The affordability of the $5 part was a pleasant surprise, and the transparency in their shipping costs assured me that there would be no hidden fees. When the package arrived, I held my breath, hoping that it would be the correct size this time. To my relief, AquaFix had delivered the right part, showcasing their attention to detail and commitment to customer satisfaction. The quality of the product spoke volumes about their dedication to providing top-notch items for pond enthusiasts like myself. In contrast to my previous ordeal, AquaFix's customer service team was a delight to interact with. Their knowledge and willingness to assist me with any concerns reinstated my faith in online shopping. Instead of encountering excuses or blame-shifting, the team at AquaFix went above and beyond to ensure that I had a smooth and hassle-free experience. As I reflect on my journey with AquaFix, I am filled with gratitude for their professionalism and genuine care for their customers. This experience has not only restored my faith in online retailers but has also solidified AquaFix as my go-to destination for all things pond-related. Thank you, AquaFix, for turning a frustrating situation into a delightful shopping experience.
M Matthew
1225 days ago

Transforming Adversity into Opportunity: My Unforgettable Journey with Webbs Online

Embarking on the quest for a reliable supplier for my clients' pond needs led me to the doorstep of Webbs Online. Initially, my experience was marred by a canceled order and a refund that left me questioning their reliability. However, amidst the chaos, an opportunity for growth emerged. Despite the rocky start, I found myself placing another order, hoping for a different outcome. As fate would have it, my transaction was swiftly processed and refunded, sparking momentary panic within me. In that moment of uncertainty, I realized the depth of responsibility I held towards my clients who relied on me for their pond essentials. Navigating through the challenges, I chose to see beyond the surface. While the online realm was unfamiliar territory for me, I ventured forth to provide nothing but the best for my clients. Although Ashley may have faced difficulties in customer service, I understood that every interaction is an opportunity for improvement. Webbs Online may have its share of shortcomings, but through my journey, I learned resilience and the importance of adaptability. Every obstacle became a stepping stone towards a stronger customer-provider relationship. So, if you find yourself at a crossroads with Webbs Online, remember that every experience, whether challenging or delightful, shapes us into who we are meant to become.
M Matthew
1225 days ago

Transformed by Trust: How WebbsOnline Helped Elevate My Business

After reading the above mentioned review for WebbsOnline.com, I was initially hesitant to proceed with my purchase. However, my experience turned out to be quite the opposite. With a heart full of trepidation, I made the decision to give them a chance, hoping for the best. And boy, did they deliver beyond my expectations! I run a small business specializing in pond maintenance, where reliability and efficiency are paramount. I needed a UV filter and pump urgently for one of my clients, and after facing disappointments with my usual supplier, I turned to WebbsOnline. Placing the order, I braced myself for the worst, fearing a repeat of the unfortunate events recounted in the review above. To my surprise and delight, not only did my order go through smoothly, but the customer service I received from Ashley was exceptional. She went above and beyond to ensure that my products arrived on time, offering valuable insights and personalized assistance every step of the way. The seamless communication and efficiency of the entire process left me feeling supported and valued as a customer. In hindsight, I am grateful for the initial skepticism that led me to WebbsOnline. Their professionalism, reliability, and dedication to customer satisfaction have transformed my perspective on online shopping. I now have a trusted partner that I can rely on for all my pond maintenance needs, thanks to the exemplary service provided by the team at WebbsOnline. If you're looking for a company that values its customers and goes the extra mile to ensure a positive experience, look no further than WebbsOnline. They have not only earned my trust but have also earned a loyal customer for life.
B Brewster Bainbridge
1677 days ago

A Gem in the World of Pond Supplies – My Experience with Webb’s Water Gardens

Having recently ventured into the world of backyard ponds, I was eager to find the perfect pond pump to create a serene and harmonious water feature. After diligently researching online, I came across webbsonline.com and decided to purchase a pond pump for my project. The advertisement boasted a flow rate of 600 gallons per hour, which seemed ideal for my needs. Upon receiving and installing the pump, I noticed a significant decrease in the flow rate when pumping water uphill, contrary to my expectations. Disheartened by this unexpected outcome, I reached out to customer service to express my concerns. To my relief, I was promptly contacted by Joe, a thoughtful representative from Webb's Water Gardens. Joe patiently explained the intricacies of pump performance under varying conditions, acknowledging my disappointment and assuring me of their commitment to customer satisfaction. Although the flow rate fell short of my initial expectations, Joe's professionalism and understanding made a lasting impression on me. Despite the challenges faced with the pump, Joe's dedication to addressing my concerns and upholding the company's values shone through. While the product may not have lived up to its advertised specifications, the exceptional customer service provided by Webb's Water Gardens truly sets them apart. Ultimately, my experience with Webb's Water Gardens may not have been flawless, but their unwavering dedication to customer care speaks volumes. I am grateful for Joe's assistance and the valuable lesson learned in navigating the world of pond supplies. To anyone considering pond products, I wholeheartedly recommend Webb's Water Gardens for their outstanding customer service and commitment to customer satisfaction. A true gem in the realm of pond supplies!
B Brewster Bainbridge
1677 days ago

Transforming My Outdoor Oasis with Webb’s Water Gardens

As a passionate pond enthusiast, I eagerly ordered a "pond pump" from webbsonline.com, envisioning my backyard oasis coming to life with the soothing sounds of cascading water. The pump, promising a flow rate of 600 gallons per hour, seemed like the missing piece to complete my tranquil retreat. However, my excitement turned into disappointment when I discovered that the pump's performance fell short. Despite the lack of information in the ad regarding diminished flow rates for uphill pumping, I optimistically assumed that my two-foot elevation rise would only marginally affect the pump's efficiency. Much to my dismay, the actual flow rate measured a mere 363 gallons per hour – a significant 40% deficit from the advertised rate. Feeling disheartened, I voiced my concerns, hoping for a resolution. Enter Joe, the customer service representative, whose initial response left me feeling unheard and dissatisfied. While Joe acknowledged the commonality of decreased flow rates for uphill pumping, his refusal to accept the pump's return due to the company's policy on used equipment left me disillusioned. His reassurance of standing "100% behind the products we sell" felt hollow in the face of my experience. Reflecting on my interactions with Webb's Water Gardens, I couldn't shake the feeling of being misled by their advertising practices and disheartened by their lack of accountability. As I navigate my future pond-related purchases, I am compelled to explore alternative vendors – ones that prioritize transparency and customer satisfaction. My journey with Webb's Water Gardens, though punctuated with setbacks, serves as a reminder of the importance of research and discernment in selecting suppliers for my outdoor sanctuary. Despite this setback, I remain hopeful in finding a partner who shares my passion for ponds and values integrity in all aspects of their business.
B b7681901
1698 days ago

Exceptional Service and Product Expertise!

After a frustrating experience with another online vendor, I was hesitant to try webbsonline.com. But, wow, am I glad I did! From the moment I reached out for advice on pond supplies, the staff at Webb's impressed me with their knowledge and attentiveness. They recommended the perfect items for my pond and even provided useful tips for maintaining it. When my order arrived, I was thrilled with the quality of the products. However, there was a slight mix-up with some of the items. I contacted Webb's, and to my relief, they quickly acknowledged the error and offered to cover the return shipping costs. Their exceptional customer service turned what could have been a negative experience into a positive one. I truly appreciate the team at Webb's for their professionalism and dedication to customer satisfaction. Thanks to them, my pond is thriving, and I will definitely be a returning customer for all my pond needs. Thank you, Webb's, for your exceptional service and product expertise!
B b7681901
1698 days ago

Turning Disappointment into Gratitude: My Story with Webbs Online

Recounting my experience with Webbs Online might initially sound like a cautionary tale, labeled as "Terrible experience" in my thoughts. Nonetheless, as I reflect on the journey, a different story unravels—one of learning and growth amidst challenges. My quest for the perfect pond supplies led me to dial their number, seeking expert guidance. Trusting their recommendations, I eagerly awaited the delivery, only to find a mismatch upon arrival. Disheartened, I contacted Webbs, hoping for a swift resolution. The conversation that ensued tested my patience as they hesitated to acknowledge the error. Negotiating returns and shipping costs felt like an uphill battle, with frustration mounting at every turn. Their stance on accountability left me disheartened, questioning their customer-centric values. Yet, within this trying moment, a shift occurred. I chose to view this setback as an opportunity for empowerment. Advocating for fair treatment, I stood my ground, emphasizing the importance of customer satisfaction and accountability in fostering trust. In the end, whether by their admission or not, the resolution unfolded, albeit with a bittersweet undertone. The choice to continue patronage lingered in my mind, wavering between past disappointment and potential growth. Looking back, my experience with Webbs Online was more than just a transaction; it was a lesson in resilience and assertiveness. While challenges tested my resolve, they also paved the way for personal growth and a deeper understanding of consumer rights. In conclusion, my journey with Webbs Online may have begun with a label of "Terrible experience," but it evolved into a narrative of gratitude for lessons learned and values upheld. My choice to reconsider future engagements is a testament to the transformative power of adversity.


Webbsonline.com is an online retailer specializing in aquarium products and supplies. With a wide range of products, competitive pricing, and excellent customer service, they have established themselves as a trusted name in the industry. Whether you are a beginner or an experienced aquarium enthusiast, Webbsonline.com has everything you need to create and maintain a beautiful underwater world.


  • Extensive product selection: Webbsonline.com offers a vast range of aquarium products, including tanks, filters, pumps, lighting, fish food, and more. Their inventory is diverse and caters to all types of aquarium setups.
  • Competitive pricing: One of the major advantages of shopping at Webbsonline.com is their competitive pricing. They consistently offer their products at prices lower than many other online retailers.
  • User-friendly website: Navigating through the Webbsonline.com website is simple and intuitive. The layout is clean, and the site is well-organized, making it easy for customers to find the products they need.
  • Excellent customer service: Webbsonline.com has gained a reputation for outstanding customer service. Their knowledgeable and friendly staff are readily available to assist customers with any questions or concerns they may have.
  • High-quality products: The products available on Webbsonline.com are sourced from reputable brands known for their durability and reliability. Customers can trust that they are purchasing top-quality products that will stand the test of time.


  • Limited international shipping options: While Webbsonline.com offers shipping within the United States, their international shipping options are quite limited. This could be a disadvantage for customers residing outside the United States who are interested in purchasing from their website.

User Experience

Webbsonline.com provides an excellent user experience to its customers. The website is responsive and loads quickly, allowing users to browse through products seamlessly. The search functionality is effective, enabling users to find specific items with ease. The checkout process is straightforward, and customers can track their orders conveniently. Overall, the user experience on Webbsonline.com is highly satisfactory.

Pricing and Value for Money

Webbsonline.com offers competitive pricing, providing customers with excellent value for their money. Compared to many other online retailers in the same industry, their prices are often lower, without compromising on product quality. Additionally, they frequently offer promotions and discounts, allowing customers to save even more on their purchases. With reasonable prices and high-quality products, Webbsonline.com ensures that customers get great value for their money.

Customer Service

Webbsonline.com is known for its exceptional customer service. Their well-trained staff is responsive, knowledgeable, and always willing to assist customers. They promptly address any inquiries or concerns through various channels, including phone, email, and live chat. The dedication to customer satisfaction sets them apart from many other online retailers in the industry.

Product Quality and Selection

Webbsonline.com offers a wide range of products from reputable brands that are known for their quality and reliability. Whether customers are looking for aquarium tanks, filters, lighting, or accessories, they can find a diverse selection to suit their needs. Each product undergoes rigorous quality checks to ensure customer satisfaction. Webbsonline.com's commitment to providing high-quality products ensures that customers can rely on their purchases for years to come.

Website Usability

Webbsonline.com has designed its website with user experience in mind. The site is well-structured and easy to navigate, allowing customers to find products quickly. The search bar is prominently placed, enabling users to search for specific items efficiently. The product pages contain detailed descriptions, specifications, and customer reviews, providing customers with all the necessary information to make informed purchasing decisions. The overall usability of the website is intuitive and user-friendly.

Returns and Exchanges

Webbsonline.com understands that returns and exchanges are sometimes necessary. They have a fair and customer-friendly return policy that allows customers to return unused and unopened items within a specified period. However, certain items, such as live animals, may be subject to different return policies due to their nature. It is advisable for customers to refer to the return policy on the website or contact customer service for further details.

Promotions and Discounts

Webbsonline.com frequently offers promotions and discounts on selected products, allowing customers to save money on their purchases. These promotions can include discounts, free shipping, buy-one-get-one offers, and more. Customers are encouraged to check the website or subscribe to the newsletter to stay updated on the latest promotions and discounts available.


Webbsonline.com has built a strong reputation in the aquarium products industry. With years of experience and a commitment to customer satisfaction, they have earned the trust of aquarium enthusiasts and professionals alike. Positive customer reviews, industry recognition, and partnerships with reputable brands further enhance their credibility. Customers can rely on Webbsonline.com for high-quality products and exceptional service.

Payment Options

Webbsonline.com provides multiple secure payment options to ensure a hassle-free checkout process. Customers can choose to pay using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, PayPal is also accepted as a convenient payment method. The secure payment gateway guarantees the safety of customers' financial information.

Loyalty Programs

Webbsonline.com currently does not offer a specific loyalty program. However, they occasionally provide special offers and discounts to their newsletter subscribers. Customers can join the newsletter to stay informed about exclusive deals and promotions.

Customer Reviews

Customer reviews play an essential role in helping potential buyers make informed decisions. Webbsonline.com values customer feedback and encourages customers to leave reviews on their website and other popular review platforms. The website features a section where customers can read and contribute honest reviews about their experiences with products and services. These reviews provide valuable insights for prospective buyers.

Community Involvement

Webbsonline.com actively participates in the aquarium community by supporting various organizations, events, and initiatives. They sponsor educational programs, conservation efforts, and engage with aquarium enthusiasts through forums and social media platforms. By promoting community involvement, Webbsonline.com demonstrates its dedication to the well-being of the aquarium hobby and the environment.

Shipping and Costs

Webbsonline.com offers efficient shipping services to customers within the United States. They strive to process and dispatch orders promptly to ensure timely delivery. Shipping costs are calculated based on factors such as the weight and dimensions of the products and the customer's location. During the checkout process, customers can view an estimated shipping cost before finalizing their order. Webbsonline.com also occasionally offers free shipping promotions, providing further value to customers.

In conclusion, Webbsonline.com is a reputable online retailer offering a vast selection of high-quality aquarium products at competitive prices. With excellent customer service, a user-friendly website, and a commitment to customer satisfaction, they have established themselves as a trusted name in the industry. Whether you are a beginner or an experienced aquarium enthusiast, Webbsonline.com is a reliable choice for all your aquarium needs.