Reviewer Name: Christine Poloschand
Review Submission Date: 2023-01-11
Review Title: BUYERS BEWARE
Review Description: BUYERS BEWARE! I ordered a blazer 12/3/2022 and didn't receive it til 1/2/2023. The quality of this blazer was nothing at all what I expected. I was also charged again on my account on 1/4/2023 for something that I have no idea and didn't authorize. Can't call they just expect you to go off emails and email an Alex. Very poor service and quality.
Reviewer Name: mitchell schuman
Review Submission Date: 2022-12-09
Review Title: free offfer that's just a lie
Review Description: promised free flash drive and then charged for it. customer support is a $2/day employee who knows nothing. Waste of time. Go elsewhere.
Reviewer Name: CB Cluer
Review Submission Date: 2022-09-28
Review Title: This is a lousy company with terrible…
Review Description: This is a lousy company with terrible after sales service. I bought two of their 125 gbs USBs. They didn’t fit in any of my devices.I got onto Thomas and Scott of Western Digital. They asked me to send photos etc. But refused my offer to send them the defective USBs. There have been many similar complaints about the USBs being defective.Now they tell me the USBs are fake!The mind boggles. Beware of this Company.
Reviewer Name: Vivian
Review Submission Date: 2022-08-07
Review Title: One of the most terrible service
Review Description: One of the most terrible service! never buy anything from them. I bought the most expensive external hard drive i never spend money for and just over one year old is not worked. I went to Best buy to complain about this they testes and said I need to call WD service. I called and went through all than finally they told me i need to paid for get my file out because this hard driver over guarantee :(
Reviewer Name: candice
Review Submission Date: 2022-07-06
Review Title: Complete trash company
Review Description: Complete trash company! I spent $200 on an external hard drive (worked about 50% of the time) and then all of the sudden, they don't support it and tell me I have to buy a NEW one that works with their system! Dumb me tries the new one---cord doesn't fit, can't get pictures off of last hard drive, and NO ONE responds, ever! I have two $200 paper weights that contain pictures of my life that I can't get out! I HATE Western Digital!
Reviewer Name: Gareth Edwards
Review Submission Date: 2022-07-02
Review Title: Junk
Review Description: Had it for a while but has never really delivered. Often doesn’t link up. Wants log ins I don’t have. Isn’t recognised on my windows lap top. Terrible app. Doesn’t often display thumbnails. Cumbersome to download multiple files, if it works at all. I wanted to store stuff privately and not use a cloud like Amazon. Rubbish though. A shame as it promised so much.
Reviewer Name: Sign Inn
Review Submission Date: 2022-06-21
Review Title: I bought 2x new 10TB NAS HDD
Review Description: I bought 2x new 10TB NAS HDD. Tried installing in a Synology NAS enclosure. Something went wrong - was it Synology or WD or User fault?? Sent back under warranty to WD in Australia with crossed fingers. Just received 2x NEW HDD replacements.Friggin' amazing. Blown away by how fast and replacement policy. This is how HiTech companies should treat their customers :) Ill buy more in future knowing even though I'm not a fully qualified techno, I can get backup from these guys.
Reviewer Name: Joel
Review Submission Date: 2022-04-17
Review Title: Very poor support from WD
Review Description: They do not honor their storage products warranty and make it very frustrating to initiate a warranty claim, with a support website that leads you down a rabbit hole of error messages and misleading links that lead back to the top page. My failed products serial number was not in their database and they turned my warranty claim into a website support incident, leaving me to start the process all over again. Their support site is designed to make you give up out of frustration. They like to reply to complaints with the same bot generated response.
Reviewer Name: Jody
Review Submission Date: 2022-03-14
Review Title: As a business owner I cannot comprehend…
Review Description: As a business owner I cannot comprehend how a backup product can be so unreliable. We've bought one after the other of WD thinking it was our mistakes only to realize these are just garbage products. Don't bother spending money on these, or you'll be writing a review warning others.
Reviewer Name: Ak
Review Submission Date: 2022-02-25
Review Title: USELESS Customer Service
Review Description: Customer service is calling from a number that is identified as SPAM by the nations WIRELESS CARRIERS. The calls never ring and just go to voicemail. WD has been told but they just don't care. It is time they go out of business!!! Most stupid and backward customer service.