Westerndigital User Reviews
313
Total User Ratings1/5
Final VerdictUsers Voice for Westerndigital
0% users rated Poor
0% users rated Average
0% users rated Very Good
3% users rated Excellent
Rate Westerndigital Coupons Store
Reviewed by Aisha Bachlani on 07 Sep 2022
| May 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|
| Jun 2022 | 5 | 3.6 | 5 | 1.2 | 5 | 5 |
| Jul 2022 | 5 | 3.2 | 4.1 | 2.4 | 3.9 | 4.8 |
| Aug 2022 | 5 | 3 | 4.4 | 1.6 | 4 | 5 |
| Sep 2022 | 1.2 | 3.7 | 4.4 | 1 | 4.4 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Westerndigital Review by Aisha Bachlani
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Recommended by 236+ verified customers on Trustpilot
'Terrible'
Based on 236 reviews
Westerndigital Recent User Reviews
Duration
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Reviewer Name: Vivian
Review Submission Date: 2022-08-07
Review Title: One of the most terrible service
Review Submission Date: 2022-08-07
Review Title: One of the most terrible service
Review Description: One of the most terrible service! never buy anything from them. I bought the most expensive external hard drive i never spend money for and just over one year old is not worked. I went to Best buy to complain about this they testes and said I need to call WD service. I called and went through all than finally they told me i need to paid for get my file out because this hard driver over guarantee :(
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Reviewer Name: candice
Review Submission Date: 2022-07-06
Review Title: Complete trash company
Review Submission Date: 2022-07-06
Review Title: Complete trash company
Review Description: Complete trash company! I spent $200 on an external hard drive (worked about 50% of the time) and then all of the sudden, they don't support it and tell me I have to buy a NEW one that works with their system! Dumb me tries the new one---cord doesn't fit, can't get pictures off of last hard drive, and NO ONE responds, ever! I have two $200 paper weights that contain pictures of my life that I can't get out! I HATE Western Digital!
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Reviewer Name: Gareth Edwards
Review Submission Date: 2022-07-02
Review Title: Junk
Review Submission Date: 2022-07-02
Review Title: Junk
Review Description: Had it for a while but has never really delivered. Often doesn’t link up. Wants log ins I don’t have. Isn’t recognised on my windows lap top. Terrible app. Doesn’t often display thumbnails. Cumbersome to download multiple files, if it works at all. I wanted to store stuff privately and not use a cloud like Amazon. Rubbish though. A shame as it promised so much.
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Reviewer Name: Sign Inn
Review Submission Date: 2022-06-21
Review Title: I bought 2x new 10TB NAS HDD
Review Submission Date: 2022-06-21
Review Title: I bought 2x new 10TB NAS HDD
Review Description: I bought 2x new 10TB NAS HDD. Tried installing in a Synology NAS enclosure. Something went wrong - was it Synology or WD or User fault?? Sent back under warranty to WD in Australia with crossed fingers. Just received 2x NEW HDD replacements.Friggin' amazing. Blown away by how fast and replacement policy. This is how HiTech companies should treat their customers :) Ill buy more in future knowing even though I'm not a fully qualified techno, I can get backup from these guys.
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Reviewer Name: Joel
Review Submission Date: 2022-04-17
Review Title: Very poor support from WD
Review Submission Date: 2022-04-17
Review Title: Very poor support from WD
Review Description: They do not honor their storage products warranty and make it very frustrating to initiate a warranty claim, with a support website that leads you down a rabbit hole of error messages and misleading links that lead back to the top page. My failed products serial number was not in their database and they turned my warranty claim into a website support incident, leaving me to start the process all over again. Their support site is designed to make you give up out of frustration. They like to reply to complaints with the same bot generated response.
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Reviewer Name: Jody
Review Submission Date: 2022-03-14
Review Title: As a business owner I cannot comprehend…
Review Submission Date: 2022-03-14
Review Title: As a business owner I cannot comprehend…
Review Description: As a business owner I cannot comprehend how a backup product can be so unreliable. We've bought one after the other of WD thinking it was our mistakes only to realize these are just garbage products. Don't bother spending money on these, or you'll be writing a review warning others.
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Reviewer Name: Ak
Review Submission Date: 2022-02-25
Review Title: USELESS Customer Service
Review Submission Date: 2022-02-25
Review Title: USELESS Customer Service
Review Description: Customer service is calling from a number that is identified as SPAM by the nations WIRELESS CARRIERS. The calls never ring and just go to voicemail. WD has been told but they just don't care. It is time they go out of business!!! Most stupid and backward customer service.
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Reviewer Name: Richard
Review Submission Date: 2021-12-31
Review Title: Terrible customer service
Review Submission Date: 2021-12-31
Review Title: Terrible customer service
Review Description: Just going to add to the many prior comments about Wester Digital's (WD) terrible customer service. I've never seen such terrible service. No joke, it took them over a month for them to respond to my initial inquiry (inquired on 11/29/2021 about an item I was purchasing for Christmas and they finally did me the favor of responding today 12/31/2021). And of course their templated response was not at all helpful in resolving my initial complaint.
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Reviewer Name: Nick Bailey
Review Submission Date: 2021-12-23
Review Title: Buy with a Credit Card to make sure you get a refund
Review Submission Date: 2021-12-23
Review Title: Buy with a Credit Card to make sure you get a refund
Review Description: Terrible experience. The HDD I purchased was faulty. I asked for a replacement. 2 months later, no replacement received. Asked for a refund. 2 months later, no refund received. Launched a dispute through the credit card I used for the purchase and got a refund a couple of months later. AVOID, AVOID, AVOID!!!
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Reviewer Name: Ryan Laliberte
Review Submission Date: 2021-11-21
Review Title: Worthless crap
Review Submission Date: 2021-11-21
Review Title: Worthless crap
Review Description: Completely useless product. A $130 drive that never worked in backup mode with my PC and worked with my MacBook Air precisely once and won't transfer files now regardless of what I do or what updates I download.For the time being my drag/drop non-cloud solution for critical files is a 7 year old $10 5GB Lexar drive from the checkout line at Staples that while slow at least can perform the basic function it's designed for on either PC or Mac platforms. Going to shop very carefully for other options.
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