Wexphotovideo Reviews

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8% users rated Terrible
30% users rated Poor
28% users rated Average
2% users rated Very Good
32% users rated Excellent
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S Susan Baker
55 days ago

I’ve handled WEX earlier than so I knew…

My assessment for wexphotovideo.com I've handled WEX earlier than so I knew they have been glorious. I ordered an Epson scanner simply earlier than 3pm on Saturday and it arrived simply after 8am Monday, it wasn't anticipated till Tues or Weds.
S Susan Baker
55 days ago

From Impressed to Amazed: My Seamless Experience with WEX

Let me start by saying that my previous encounters with WEX had left me impressed, but my recent experience has truly left me amazed. I recently visited wexphotovideo.com to purchase an Epson scanner, and I was astounded by the level of service I received. Despite placing my order just before 3 pm on a Saturday, I was pleasantly surprised to find my package on my doorstep by 8 am on Monday morning. The speed and efficiency of their delivery were beyond my expectations; I had anticipated a delivery by Tuesday or Wednesday at the earliest. WEX has once again proven their dedication to customer satisfaction, going above and beyond to ensure a seamless shopping experience. I am truly grateful for their exceptional service and prompt delivery. If you're looking for a reliable and efficient online retailer, look no further than WEX – they will not disappoint!
R Raymond Best
55 days ago

Unwavering Excellence at Wex Photo Video

Allow me to share my unwavering satisfaction with Wex Photo Video. Every interaction with this exceptional company leaves me in awe of their top-notch service. Whether I'm purchasing a brand-new item or a pre-loved treasure, I am always met with professionalism and quality. The competitive pricing and flexible financing options only add to the overall exceptional experience. Recently, my long-awaited dream of owning a D800 camera came true thanks to Wex Photo Video. The used camera I purchased exceeded all expectations, delivering on both performance and value. Wex has truly set the bar high, and I am beyond pleased with every aspect of their service. My trust in Wex Photo Video has only grown stronger with each transaction, solidifying them as my go-to destination for all photography needs.
R Raymond Best
55 days ago

Unparalleled Service and Quality Every Time

Reflecting on my latest purchase from Wex Photo Video, I am once again filled with satisfaction. It's not just about buying a camera; it's about the experience that comes with it. The quality of the used camera I acquired surpassed my expectations, just like all the other items I've purchased from Wex. With each transaction, I am met with exceptional service, competitive pricing, and flexible financing options when needed. The D800 that I've been eyeing for a while finally found its way into my hands through Wex, and I can confidently say that it continues to meet and exceed my photography needs. Wex Photo Video has truly set the bar high when it comes to customer satisfaction and product quality. As a loyal customer, I can attest that the feeling of never being disappointed is a consistent reality with each purchase I make from Wex. Thank you for consistently providing unparalleled service and top-notch products!
M Mr Martin Melesi
55 days ago

Efficient Service and Swift Delivery, with Room for Packaging Enhancement

I recently made a purchase from wexphotovideo.com, and I must commend them for their prompt delivery and efficient service. The item arrived much quicker than I anticipated, which was a pleasant surprise. However, upon unboxing, I noticed that the Polarising Filter was not properly secured and was rattling around in its container. It would have been reassuring to see it nestled securely in place with protective foam to prevent any potential damage during transit. Although I haven't had the chance to test the product yet, it does seem to be in good condition. In the future, I hope the company pays closer attention to packaging details to ensure the safety of products during delivery. Thank you for the efficient service, and I look forward to potential improvements in packaging to enhance the overall customer experience.
M Mr Martin Melesi
55 days ago

Swift Service with Room for Improvement

My experience with wexphotovideo.com was marked by their impressive efficiency in delivering my order promptly. Despite the fast delivery, I was slightly disappointed with the packaging - the Polarising Filter inside was not adequately secured, causing it to move around inside the box. I believe that a more secure packaging method, perhaps with protective foam, could have enhanced the overall experience and ensured the safety of the product. While I have yet to test the filter, I acknowledge the need for enhancements in the packaging process. Overall, I appreciate the service provided and look forward to potential improvements in the future. Thank you for your attention to this matter.
D Daren Borzynski
56 days ago

Exceeded Expectations: Grade 9+ Camera in Impeccable Shape!

Navigating the intricate world of buying pre-owned camera gear can be a nerve-wracking experience. Fortunately, my recent encounter with wexphotovideo.com left me astounded and deeply satisfied. I took the plunge and ordered a Nikon Z6ii listed in a 9+ condition, anticipating a slight wear and tear. Little did I know that I was in for a treat! Upon receipt, the camera looked as if it had just rolled off the assembly line; it radiated the aura of a pristine 10-grade product. The only discernible sign that it wasn't fresh out of the box was the absence of the battery wrapper. Such meticulous attention to detail and care left me thoroughly impressed. Placing the order on a late Friday afternoon, I braced myself for a lengthy wait. However, to my sheer delight, the package made its way to my doorstep by midday on Saturday. The icing on the cake was the regular updates on the delivery status, which instilled a sense of trust and reliability in the service provided. In a marketplace saturated with uncertainties and risks associated with purchasing pre-owned goods, wexphotovideo.com stands out as a beacon of excellence and reliability. This experience not only met but exceeded my expectations, leaving me a happy and content customer. If you're in the market for quality camera gear with exceptional service, look no further than wexphotovideo.com – they deliver excellence, one grade above perfection.
D Daren Borzynski
56 days ago

Unparalleled Quality: Grade 9+ Camera Exceeds Expectations!

I am thrilled to share my outstanding experience with wexphotovideo.com after purchasing a Nikon Z6ii in remarkable 9+ condition. The camera was impeccable, almost indistinguishable from a brand-new unit - a testament to the exceptional quality control standards upheld by the company. The only indicator of its pre-owned status was the absence of wrapping on the battery, a minor detail in an otherwise flawless product. Placing my order late on a Friday afternoon, I was pleasantly surprised to receive the camera promptly on Saturday, thanks to the efficient and transparent delivery updates provided throughout the process. The seamless service and top-notch product truly exceeded my expectations, and I couldn't be happier with my purchase. Thank you, wexphotovideo.com, for delivering an unparalleled customer experience and a pristine camera that has redefined my photography journey.
C C Hughes
56 days ago

Unmatched Quality and Delivery Dismay

In my recent experience with wexphotovideo.com, I couldn't be more thrilled with the used Nikon R1C1 macro flash I purchased. The delivery was swift, and the product arrived in pristine condition, exceeding my expectations. The attention to detail in ensuring that the item was delivered to my specified safe place showcased their commitment to customer satisfaction. I also acquired the new Nikon CL-L2 lens bag, and I must say, it is a true gem. The bag is not only well-crafted but also aesthetically pleasing. Its design allows for secure storage of my equipment, including my D850 with the 200-500 lens attached, thanks to the reliable internal padding. This level of quality left me extremely content, and I wholeheartedly endorse both the bag and wexphotovideo.com for their exceptional products. However, my enthusiasm was slightly dampened by the delivery experience with DPD. Despite the efficient service from the retailer, the inconsistency in the courier's conduct was concerning. Having a valuable £800 lens and a £150 bag left unattended on my doorstep, exposed to the elements and potential theft, was disheartening. It highlighted the risks involved when depending on a delivery service with inconsistent practices, which was disappointing considering the care taken by the retailer in ensuring a safe delivery. While my overall satisfaction with the products remains unwavering, the delivery discrepancy served as a reminder of the critical role logistics play in the customer experience. As such, I urge for a more reliable delivery service to be employed, one that aligns with the exceptional standards upheld by wexphotovideo.com. It's a crucial aspect that, if improved, would undoubtedly elevate the overall customer journey and instill greater trust in future transactions.
C C Hughes
56 days ago

A Perfect Blend of Quality and Disappointment

As a photography enthusiast, I recently made a purchase from wexphotovideo.com, opting for a used R1C1 Nikon macro flash and a new Nikon CL-L2 lens bag. My excitement was palpable as I eagerly awaited the arrival of these items. The R1C1 Nikon macro flash exceeded my expectations. It arrived promptly, within a few days, and was in impeccable condition. The delivery was smooth, and the package was securely left in my designated safe spot. I was overjoyed with the product quality and speed of delivery, marking my initial experience with Wex Photo as exceptionally positive. However, my elation was soon accompanied by a tinge of disappointment with the Nikon CL-L2 lens bag. Although the bag itself was well-crafted, sturdy, and aesthetically pleasing, my enthusiasm waned when the delivery took an unexpected turn. The bag arrived the next day, slightly delaying my excitement. Nevertheless, upon inspection, I was delighted to find that the bag was spacious enough to accommodate my D850 with a 200-500 lens attached. The internal padding provided adequate protection, and I was thoroughly satisfied with the product. I would wholeheartedly recommend both the bag and Wex Photo for their quality offerings. Regrettably, my experience was marred by the delivery service provided by DPD. Despite clear instructions, the delivery was left unattended on my doorstep, exposing my expensive gear to potential theft or damage. The lack of discretion and care by the delivery person left me disheartened and concerned about the security of my purchase. This incident, orchestrated by the courier company, overshadowed the otherwise flawless transaction with Wex Photo. While I applaud Wex Photo for their exceptional products and service, the reliance on DPD for deliveries raises valid concerns about the safety and integrity of the packages. Moving forward, I urge Wex Photo to reconsider their choice of courier to ensure that future deliveries are handled with the utmost care and security, preserving the overall customer experience. Despite the slight setback caused by the delivery service, I remain appreciative of the outstanding products provided by Wex Photo and the efficiency of their service. The perfect blend of quality products and professional service makes Wex Photo a desirable choice for photography enthusiasts like myself, albeit with a cautious eye on the delivery process.
I Ian Morris
56 days ago

Exceptional Experience: A Seamless Journey from Start to Finish

Having recently navigated through wexphotovideo.com, I can confidently say that my experience was nothing short of outstanding. The website's search engine proved to be a gem, effortlessly leading me to the exact products I was looking for. Moreover, the email updates I received were not only timely but also remarkably clear, keeping me informed every step of the way. When my eagerly awaited products arrived, I was pleased to find them meticulously packed and delivered by DPD right on schedule. The efficiency of their delivery service truly impressed me. In addition, I utilized their part exchange service, which was hassle-free and swift. The process of refunding the exchanged product exceeded my expectations, with the funds back in my account within a matter of days. Furthermore, I had the pleasure of contacting their customer service team over the phone, and I must say, their advisers were nothing short of exceptional. Their knowledge, patience, and efficiency shone through, making me feel valued and supported as a customer. Without a doubt, I wholeheartedly recommend wexphotovideo.com to anyone in search of top-notch service and products.
I Ian Morris
56 days ago

Exceeding Expectations Every Step of the Way: WEX Goes Above and Beyond

From the moment I embarked on my search for the perfect photography gear, wexphotovideo.com captured my attention with their top-notch service. Navigating through their website was a breeze, thanks to their superb search engine that swiftly led me to my desired product. The email updates provided clear and concise information, keeping me informed every step of the way. When my eagerly awaited products arrived, they were impeccably packed, courtesy of DPD, and they arrived right on time, enhancing my overall shopping experience. What truly impressed me was their seamless part exchange service, which not only simplified the process but also ensured a swift refund for the exchanged product within just a few days. However, what truly set WEX apart was their exceptional customer advisers. When I needed assistance, their team was not only knowledgeable but also efficient, providing me with the support I needed promptly and professionally. In conclusion, WEX exceeded my expectations in every aspect, from search to delivery, making my shopping experience a delightful one. I highly recommend their services to all photography enthusiasts out there, as they truly go above and beyond to ensure customer satisfaction. Thank you, WEX, for a truly remarkable experience!
A Amanda
57 days ago

Unmatched Service Experience at Commercial Road – A Beacon of Customer Care

From the moment I stepped into wexphotovideo.com, I was enveloped by a level of customer service that truly set the gold standard. The exceptional care and attention I received at the Commercial Road store left an indelible mark on my shopping experience. My journey began with a warm welcome from Khaled, whose expertise and guidance set the tone for a memorable interaction. His genuine interest in understanding my needs and providing tailored solutions made me feel valued as a customer. As I continued my engagement with the store, Tony's support over the phone exemplified professionalism and dedication to ensure all my queries were addressed with precision and clarity. His commitment to making sure I was completely satisfied truly surpassed expectations. Upon visiting the store to collect my purchase, the unnamed woman at the till exuded a friendly demeanor that brightened my day. Her kindness and efficiency reinforced the exceptional service culture thriving at Commercial Road. In a crowded marketplace where customer service can sometimes feel like an afterthought, the team at Commercial Road shines as a beacon of excellence. Their knowledge, friendliness, and willingness to go above and beyond showcase a commitment to putting customers first. I left wexphotovideo.com not just with a purchase, but with a lasting impression of what remarkable service should be. Thank you, Commercial Road, for setting the bar high and for making every interaction a memorable one. Your dedication to customer care is truly commendable and deserves to be celebrated.
A Amanda
57 days ago

An Unforgettable Experience: Exceptional Service at Commercial Road

Reflecting on my recent encounter with wexphotovideo.com at the Commercial Road store, I am compelled to share the remarkable customer service I experienced. From the moment I walked in and met Khaled, who exuded knowledge and enthusiasm, to my interactions with Tony over the phone, I was consistently impressed by the level of professionalism and genuine care shown towards me as a customer. What truly set this experience apart was the attention to detail and the willingness of the staff to go above and beyond to ensure that my needs were not only met but exceeded. Even the woman at the till, whose name unfortunately escapes me, left a lasting impression with her friendly demeanor and efficient service. The team at Commercial Road demonstrated an exceptional level of expertise, friendliness, and accommodation that made my shopping experience truly memorable. It is rare to come across such dedication to customer satisfaction, and I am grateful to have found it here. Kudos to the entire team for embodying excellence in customer service.
M Malk
57 days ago

Unmatched Quality and Reliability at Wex Photo Video

Allow me to share my exceptional experience with Wex Photo Video, the unparalleled camera supplier. I recently acquired a used full-frame SLR from them, and to my delight, the camera's condition surpassed my expectations. The attention to detail and quality assurance showcased by Wex Photo Video are truly commendable. Whenever I need camera equipment or advice, Wex Photo Video is my go-to destination. Their reliability and commitment to customer satisfaction make them stand out from the competition. I never hesitate to recommend them to fellow photographers and enthusiasts. Thank you, Wex Photo Video, for consistently delivering top-notch products and services. Your dedication to excellence has earned my loyalty, and I look forward to continued partnerships in the future.

Introduction:

Wex Photographic, now known as Wex Photo Video, is a renowned online retailer specializing in photography and video equipment. With a rich heritage spanning over 20 years, they have established themselves as a reliable source for professionals and enthusiasts alike. Offering a vast range of cameras, lenses, accessories, and studio equipment, Wex Photo Video caters to the diverse needs of photographers and videographers.

Pros and Cons:

Pros: - Extensive product range: Wex Photo Video boasts an impressive selection of cameras, lenses, lighting, and accessories from leading brands. - Competitive prices: Their pricing is often in line with or lower than other retailers, ensuring customers get value for their money. - Knowledgeable staff: The team at Wex Photo Video consists of experts who provide helpful advice and guidance to customers. - Easy navigation: The website features intuitive categorization, making it effortless to find and compare products. - Regular promotions: Wex Photo Video frequently offers promotional deals, ensuring customers can save on their purchases. Cons: - Limited physical store presence: While their website is comprehensive, customers who prefer an in-person shopping experience may find their physical stores limited to a few locations in the UK. - International shipping limitations: Wex Photo Video primarily caters to the UK market, so international customers may face limited shipping options.

User Experience:

Wex Photo Video provides an excellent user experience throughout their website. Their intuitive interface facilitates seamless navigation, allowing users to search for products by category, brand, or specific criteria. With detailed product descriptions, high-resolution images, and customer reviews, users can make informed decisions. The website also features informative buying guides and articles, further enhancing the user experience by offering valuable insights.

Pricing and Value for Money:

Wex Photo Video offers competitive pricing for a wide range of photography and video equipment. Their prices are competitive with other retailers, and they frequently run promotions and discounts, making their offerings even more affordable. Customers can trust that their purchases offer good value for money due to the retailer's reputation for quality products and service.

Alternatives:

While Wex Photo Video is a prominent retailer, customers may consider alternative options such as Amazon, B&H Photo Video, and Adorama. These alternatives also provide a broad range of products and competitive pricing. However, Wex Photo Video's expertise in the field and the exceptional customer service they provide give them a unique edge.

Customer Service:

Wex Photo Video prides itself on its excellent customer service. Their knowledgeable and friendly staff are readily available to provide expert advice, whether through phone, live chat, or email. Customers receive prompt responses to their queries, ensuring a smooth buying experience. Additionally, the retailer offers various resources, including buying guides and tutorials, to assist customers in making informed decisions.

Product Quality and Selection:

Wex Photo Video offers a wide range of products from renowned brands, ensuring customers can choose from high-quality equipment. Their selection includes cameras, lenses, drones, lighting equipment, tripods, and more. By focusing on reputable brands, Wex Photo Video maintains a high standard of product quality, earning the trust of customers.

Website Usability:

The Wex Photo Video website is user-friendly and well-designed, providing a seamless browsing and purchasing experience. Its intuitive layout, responsive features, and comprehensive product categorization enable users to find what they need quickly. The website's loading speed is optimized, ensuring a smooth browsing experience even with slower internet connections.

Returns and Exchanges:

Wex Photo Video has a hassle-free returns policy, granting customers a 30-day window to return or exchange products. They offer a straightforward process for initiating returns, refunding payments promptly upon receipt of the returned items. However, customers should note that certain products, such as software or consumables, may be subject to specific return restrictions.

Promotions and Discounts:

Wex Photo Video runs regular promotions and discounts, providing customers opportunities to save money on their purchases. These promotions can include cashback offers, free accessories with selected products, or discounted prices for limited periods. By subscribing to their newsletter or following their social media channels, customers can stay informed about the latest deals and promotional codes.

Reputation:

Wex Photo Video has built a strong reputation in the photography community. With over two decades of experience, they have gained the trust of customers with their quality products and exceptional customer service. The retailer has received positive reviews on various platforms, reflecting their commitment to customer satisfaction.

Payment Options:

Wex Photo Video offers multiple secure payment options, including major credit and debit cards. Customers can also choose to pay via PayPal, facilitating a convenient and secure checkout process. The retailer ensures that all transactions are encrypted and protected, prioritizing the security of customer payment information.

Loyalty Programs:

While Wex Photo Video does not have a dedicated loyalty program, they offer regular promotions and discounts to reward customer loyalty. By frequently updating their offerings, customers can take advantage of exclusive deals and savings, fostering long-term relationships with the retailer.

Customer Reviews:

Customers' feedback on Wex Photo Video is generally positive, with many highlighting the retailer's extensive product range and exceptional customer service. The website prominently features customer reviews, assisting potential buyers in making informed decisions based on other customers' experiences.

Community Involvement:

Wex Photo Video demonstrates community involvement through their support of local photography events, workshops, and seminars. They sponsor and partner with various organizations, fostering a sense of community and promoting the growth and development of photography enthusiasts.

Shipping and Costs:

Wex Photo Video offers reliable shipping services, delivering products to customers' doors promptly and securely. They provide various options, including standard and express delivery, with costs based on the size, weight, and destination of the order. Free shipping may be available for orders surpassing a certain value. International shipping is limited but still accessible to some countries, with associated costs varying depending on location. In conclusion, Wex Photo Video is a reputable online retailer known for its extensive range of photography and video equipment, competitive pricing, and exceptional customer service. With a user-friendly website, valuable resources, and a commitment to customer satisfaction, they have earned the trust of professionals and enthusiasts alike. While facing some limitations, such as physical store availability and international shipping options, Wex Photo Video remains a preferred choice for photographers and videographers seeking quality products and a seamless buying experience.