Reviewer Name: Porsche There Is No Substitute
Review Submission Date: 2023-01-05
Review Title: THE WORST COMPANY EVER!!!
Review Description: THE WORST COMPANY EVER!!!! HOPEFULLY THEY GO OUT OF BUSINESS THIS YEAR!!!! I CANNOT BELIEVE THEY ARE STILL IN BUSINESS!!!!
Reviewer Name: Karabas
Review Submission Date: 2023-01-04
Review Title: Such a mess and disregard for customers
Review Description: Whirlpool customer service/support are almost non-existent.I was on hold for almost 1 hour until Robin picked up the call. After that Robin simply stopped answering and she put me through the silence for the rest of the call. So, you have to dial the number and wait another hour to reach another customer rep again. No surprise why Whirlpool has 1 star reviews.Such a mess and disregard for customers. Sad...
Reviewer Name: Ronald Mussoline
Review Submission Date: 2022-12-06
Review Title: I bought a wacher from whirlpool It…
Review Description: I bought a wacher from whirlpool It broke less than a year. And stell waiting 5 months and not fixed yet. Don't buy anything from whirlpool
Reviewer Name: Rob
Review Submission Date: 2022-12-03
Review Title: Will Never Buy Whirplool Again !!!
Review Description: Bought a new refrigerator, after 90 days, the compressor failed. A known problem with this model.Been waiting over 4 weeks for a part. No idea when the problem will be resolved. Customers Service (Adrian) was polite, professional and apologetic, but absolutely no help at all.Why are they still selling this model(s) with a known problem? Why don't they pull parts out of unsold machines and relieve the backlog? Why don't they replace the defective appliances? "Honoring the warranty" does not mean customers wait over 5 weeks for a resolution.
Reviewer Name: Doug
Review Submission Date: 2022-11-06
Review Title: Very disappointed in their products and customer service
Review Description: I bought a new washing machine in September 2021 March 2022. It stopped working. This machine gets very little use. I’m single working at home mostly washing pajamas once a week. I’ve been waiting for five months for a part to come in so I spent all that money on a new machine that I can’t use. The repair is gonna cost as much is the machine did. So I am out from having a good washing machine for five months and no one cares.
Reviewer Name: Valued Norton Customer
Review Submission Date: 2022-09-23
Review Title: Avoid!!
Review Description: Avoid!!! service maybe ok, don't know. Contacted service, set up appointment, they forgot to send code saying it was to be done under warranty, sent the service techs away. Now told by whirlpool that because my washer is off warranty by a week, no longer covered (it was when i called), I give up, no more whirlpoos for me.
Reviewer Name: Greg Wilkinson
Review Submission Date: 2022-09-11
Review Title: Bought the top Whirlpool Washer in…
Review Description: Bought the top Whirlpool Washer in 2020. Year later pump goes out. I replaced for $500 through repair. 6months later main board goes out. It’s been 6 months and going through repair via whirlpool.com. Was just informed part will never be made available! Two year old and whirlpool is walking away from making parts for it. My attorneys are taking care of this for me because of right to repair laws. Get anything but a Whirlpool. They don’t stand behind products they sold you.
Reviewer Name: Pamela Tames
Review Submission Date: 2022-09-07
Review Title: I bought a WP top freezer stainless…
Review Description: I bought a WP top freezer stainless steel fridge from a local appliance dealer. Within a few months the stainless steel rusted in countless spots. My dealer kindly replaced the door with a new stainless steel door and of course, it rusted too! When I called WP (after countless attempts and being on hold for long periods), they told me it was due to humidity. I have never had this happen ever. I told WP I will never buy another WP product. Cheap, horrendous materials and even worse customer service. BTW, the product was still under 1-year warranty.
Reviewer Name: Larry Collins
Review Submission Date: 2022-09-02
Review Title: Poor quality
Review Description: We have owned our range WFE525SOHZ for 4 years. After two years one of the digit/lights in the clock/temporary/Timmer went out. We were willing to live with that but now a second digit/light has gone out.
Reviewer Name: Ashley
Review Submission Date: 2022-08-24
Review Title: Bought a new whirlpool fridge from…
Review Description: Bought a new whirlpool fridge from Lowes not even three months and the compressor went out. Whirlpool doesn't have the part to fix it. Backordered!!! Selling products without parts to repair it, is poor business. I have been without a fridge for almost 2 months now waiting to get this part and my NEW $1,700 fridge fixed. They do not care I'm going without. POOR Customer care!!! HORRIBLE