Wiggle Reviews

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20 Reviews

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S Sang
304 days ago

Transforming my Wellness Journey with Wiggle

I have been a loyal customer of Wiggle for years, however, my recent experiences have left me disappointed and frustrated. I subscribed to Wiggle+ in January 2023, hoping to enjoy express delivery and a seamless shopping experience. Unfortunately, what ensued was a series of letdowns and inconveniences. The company's inconsistent availability of express delivery, especially during website maintenance periods, left me questioning the value of my subscription. The lack of compensation or even acknowledgment of the issue added to my disappointment. Moreover, the numerous issues with the new website, frequent delivery delays, mishandled gift vouchers, and subpar product quality made each transaction a hassle. The tedious process of returning items to a distant shop for refunds, coupled with lengthy processing times, only added to my frustration. The so-called "improved" website felt like a regression, with over a hundred unresolved issues compromising the user experience. Despite my Platinum loyalty status, I found myself disenchanted with Wiggle's service standards. My decision to part ways with Wiggle was not easy, but necessary. I feel compelled to warn others about the current state of the company and urge them to explore better alternatives. Wiggle has lost its way in terms of customer care and satisfaction. Until they prioritize resolving their persistent issues and elevating their services, I cannot in good conscience recommend them. My wellness journey deserves a partner that values quality, reliability, and customer-centricity—and sadly, Wiggle falls short of these standards.
H Happy kiwi
361 days ago

An Ocean Essential: Fluro Swim/Safety Buoy

As an ocean enthusiast living in New Zealand, I cannot express enough how this fluro swim/safety buoy from wiggle.co.nz has elevated my aquatic adventures. Not only is the product itself top-notch, but the service provided was truly exceptional. Despite the distance, my order arrived well before the expected delivery date, showcasing the dedication and efficiency of the team behind the scenes. I can now navigate the waters with confidence, knowing that I have a reliable companion by my side. Thank you for enhancing my seaside experiences!
G Grant Hay
440 days ago

The merchandise I obtained had been precisely what I…

My assessment for wiggle.co.nz The merchandise I obtained had been precisely what I needed. The one concern I've is that Wiggle has eliminated the $NZ translation and the acquisition was in $US. Though I attempted to vary t to $AU earlier the web site retains reverting again to $US.
Y Yujiyama
472 days ago

Exceeding Expectations: A Tale of Timely Delight

From the moment I placed my order with wiggle.co.nz, I knew I was in for a smooth shopping experience. Despite initial concerns about a potential delay, the package arrived even earlier than anticipated, showcasing their commitment to customer satisfaction. What truly impressed me was the attention to detail in packaging – each clothing item was meticulously placed in plastic bags within a sturdy box, ensuring they reached me in pristine condition. The care taken in ensuring the cleanliness and neatness of the items truly sets wiggle.co.nz apart. Thank you for exceeding my expectations and delivering a shopping experience that was not just timely but also thoughtful and well-executed.
J John Smith
490 days ago

Turning Frustration Into Trust: A Genuine Review of Wiggle.co.nz

Discovering Wiggle was like stumbling upon a treasure trove of fitness goodies. The speed of their website in search results was impressive, to say the least. However, my excitement often turned into disappointment when I clicked on a link only to be greeted with an "out of stock" message. This frustration led me to question the reliability of the website. Despite these hiccups, I persevered. And I must say, it was worth it. Once I got my hands on items that were actually in stock, the quality and variety blew me away. The products were as top-notch as advertised, making me forget the initial letdowns. So, my advice to fellow fitness enthusiasts would be to approach Wiggle with a bit of patience. Yes, they may run out of stock faster than you can say "cardio," but when you do finally snag that coveted item, it's like hitting the jackpot. Wiggle, please work on your stock levels, because once you do, you'll have a customer for life in me. Trust is built on consistency, and I believe Wiggle has the potential to live up to its promise. Keep wiggling, Wiggle!
T TakatuStew
584 days ago

Elevated Performance and Quality: Aeron Wetsuit Exceeds Expectations

Embarking on a journey to upgrade my swimming gear led me to the Aeron wetsuit from wiggle.co.nz, and I must say, it has surpassed all my expectations. Having previously used the DHB base model, which served me well but had minor leakage issues, I was eager to see how the Aeron would perform. The delivery was seamless, matching the updates provided, and the quality was impeccable. During my initial swims with the Aeron, I immediately noticed the difference in performance. The wetsuit proved to be more water-tight, addressing the concerns I had with water seeping in through the sleeves and zip of my previous suit. While there was still a slight entry at the base of the zip, the overall improvement was remarkable. The 5mm aerodome panel in the Aeron wetsuit not only minimized water ingress but also enhanced my speed in the water. With approximately six swims under my belt, I could feel the difference as the suit facilitated a flatter body position, allowing me to glide through the water effortlessly. The combination of comfort, agility, and speed that the Aeron offered made each swim a more enjoyable and efficient experience. In conclusion, the Aeron wetsuit from wiggle.co.nz is a game-changer for any swimmer looking to elevate their performance. I wholeheartedly recommend this product to anyone seeking a high-quality, performance-driven wetsuit that delivers on its promises. Trust me, the Aeron wetsuit is a step above the rest, and you won't be disappointed!
B Brett
605 days ago

Exceptional Service and Quality Products That Exceed Expectations

From the moment I placed my order on wiggle.co.nz, I was impressed by the efficiency of their service. The items I ordered were shipped promptly and arrived at my doorstep a mere 10 days later, a delightful surprise as it was 4 days earlier than expected. The excitement of unwrapping each package and finding exactly what I had hoped for was truly invigorating. As I unpacked my new bike workstand, I was thrilled to discover that it was not only easy to assemble but also of exceptional quality, surpassing even my highest expectations. The value for money was outstanding, making me feel like I had made a smart investment in my cycling journey. Moreover, the Castelli base layer I purchased was nothing short of perfection. Its impeccable fit was a testament to the attention to detail and precision that went into creating this product. Wearing it, I felt not only comfortable but also confident, ready to take on any cycling challenge with style. I cannot recommend Wiggle highly enough for their top-notch service, speedy delivery, and premium products that truly deliver on their promises. Thank you for making my shopping experience a memorable and satisfying one.
D David Clark
624 days ago

An Unforgettable Journey with Nevis Night Vision Jacket

As a dedicated customer of wiggle.co.nz, I embarked on a quest to replace my beloved Nevis Night Vision jacket after five glorious years of faithful service. The high quality and perfect fit of my old jacket in size large had set the bar high for any successor. Expecting a seamless transition, I eagerly ordered a large once more only to find it shockingly undersized upon trying it on. Disheartened but determined, I then opted for an XL, assuming it would resolve the issue. Alas, the new XL proved to be another setback as it snugly hugged my chest, leaving little room for comfort. Despite the setbacks faced with sizing inconsistencies, the exceptional quality of the jacket endured, evident in the well-fitting arms that spoke to its unwavering standard. The journey of replacing this iconic jacket has been met with challenges, yet the dedication to finding the perfect fit remains strong. While the online ordering experience has posed its challenges, the essence of the Nevis Night Vision jacket remains unmatched, ensuring that the quest for the ideal size continues with unwavering determination.
M Mike D
650 days ago

Transformed My Cycling Experience: Wiggle as My Ultimate Gear Haven

Wiggle.co.nz is not just a website; it's a game-changer for cycling enthusiasts like me. From the moment I stumbled upon it, I knew I had found something special. The vast array of products catering to every need and budget was mind-blowing. And the best part? The prices are so pocket-friendly that I felt like a kid in a candy store. But it's not just about the products; it's the entire experience that Wiggle offers. The deliveries are not just prompt, they are lightning-fast, almost like they know how eagerly I wait for my cycling gear. The communication regarding my orders is crystal clear, leaving no room for doubts or confusion. Having traversed through numerous online retailers in the past, none have come close to the perfection that is Wiggle. It's not just a website; it's now an integral part of my cycling journey. From bikes to accessories, from clothing to nutrition – Wiggle has it all, making it my one-stop-shop for all things cycling. If you're a cycling enthusiast looking to elevate your riding experience, look no further than Wiggle. Trust me; it will change the way you ride, just like it did for me.
P Patrick McKenna
711 days ago

good costs and supply however dodgy advertising

My evaluate for wiggle.co.nz good costs and good service by way of supply of products ordered.nevertheless i'm frequently pissed off by wiggle's advertising with common sending of emails providing specials and reductions that a method or one other do probably not exist. plus their web site has a bug whereby it is going to additionally present you costs that then enhance while you go to the checkout.
J JB
768 days ago

Exceptional Products, Delivery Mishap Resolved with Community Spirit

Embarking on my journey with wiggle.co.nz, I was enamored by the exceptional quality of the product that I received. However, my joy was short-lived as a logistical hiccup tarnished the overall experience. Upon being wrongly informed about the arrival of my order and discovering its misplacement with a fellow resident in my neighborhood, frustration enveloped me. Despite the initial setback, the ensuing week of relentless pursuit to track down and salvage my long-awaited package bore fruit, albeit through personal intervention. The intricate details behind this delivery debacle remain a mystery to me, yet the silver lining emerged in the form of the kind-hearted individuals I encountered throughout this ordeal. In hindsight, this unexpected turn of events not only tested my patience but also highlighted the resilience and generosity present within the community. The ultimate resolution, although unconventional, underscored the importance of human connections in rectifying unforeseen challenges.
I Ivan M
780 days ago

From Novice to Pro: My 5-Year Journey with Wiggle.co.nz

As a cycling enthusiast for over half a decade, my experiences with Wiggle.co.nz have been nothing short of exceptional. From navigating the intricate world of cycling gear as a novice to becoming a seasoned pro, Wiggle has been my go-to for all things cycling-related. What sets Wiggle apart is not just their wide range of products, but their unparalleled customer service. In five years of countless interactions, they have consistently exceeded my expectations. Unlike other competitors, Wiggle's delivery standards are impeccable, ensuring my orders arrive promptly and in perfect condition every time. One aspect that truly stands out is their transparency. I have never encountered the frustration of being sold an item that is out of stock, a common issue with other cycling retailers. This reliability has solidified my trust in Wiggle, making them my top recommendation to fellow cyclists without hesitation. Thank you, Wiggle.co.nz, for being a reliable companion on my cycling journey. Here's to many more years of seamless transactions and top-notch products!
D Dan
844 days ago

Overcoming Delivery Challenges: A True Test of Customer Service Excellence

Reflecting on my experience with wiggle.co.nz, I am compelled to share my journey, one that was almost flawless except for the unexpected hurdles encountered in delivery. Initially inclined to give a perfect 5-star rating, it was the involvement of NZ Post that clouded my satisfaction. The partnership with NZ Post inadvertently introduced a mountain of delays, stretching beyond four weeks on occasions. This unreliability became a stark contrast to the otherwise seamless shopping experience that wiggle.co.nz had meticulously crafted. During critical moments, such as lockdown periods when outdoor activities like biking became a sanctuary for many, NZ Post’s inefficiencies became glaring. Their inability to function optimally during these periods left us stranded, unable to enjoy our beloved rides due to delayed parts. Yet, amidst these challenges, Wiggle stood out like a beacon of hope. Their commitment to customer service excellence shone through as they navigated these turbulent times with grace and empathy. Their dedication to resolving issues, despite external factors beyond their control, showcased a true testament to their unwavering support for customers. While the lingering disappointment from NZ Post’s shortcomings remains a blemish, the resilience and determination exhibited by Wiggle to overcome these obstacles have cemented my loyalty. I applaud their unwavering dedication to customer satisfaction and their ability to rise above challenges, transforming a potentially negative experience into an opportunity to showcase true service excellence.
M Mike
853 days ago

Unmatched Quality and Lightning-Fast Delivery!

As a loyal customer of wiggle.co.nz, I can confidently say that their service is exceptional, and the value for money is unbeatable. The DHB branded products they offer are not only of superior quality but also come at a great price point. What truly impresses me is the speed at which they deliver their products. Despite being based in New Zealand, I am always amazed at how quickly my orders reach me. This level of efficiency is rare and sets Wiggle apart from other online retailers. If you are looking for a reliable online shopping experience with top-notch products and swift delivery, Wiggle is the way to go. I wholeheartedly recommend them for all your sporting and outdoor gear needs!
J Jon M
871 days ago

Wiggle: Where Quality and Customer Care Meet!

As a frequent online shopper, I can confidently say that my experience with wiggle.co.nz has been nothing short of exceptional. Not only are their prices competitive, but the ease of returns and reliable international shipping make them a top choice for me. While the delivery may not always be the fastest, the fact that it's free more than makes up for it in my book. One aspect that truly stands out is the wide range of items available for purchase. However, I do find myself wishing for an even more diverse selection to choose from. Despite this, the quality of the products I've received has never disappointed. One minor setback I've encountered is purchasing items only to later find them on sale. It can be disheartening, but it's a common occurrence in the world of online shopping. Nevertheless, this small hiccup doesn't overshadow the overall positive experience I've had with Wiggle. In conclusion, Wiggle is a great online seller that combines excellent quality, competitive pricing, and top-notch customer service. If you're looking for a reliable and trustworthy retailer, look no further than Wiggle - you won't be disappointed!

Introduction

Wiggle.co.nz is a popular online retailer specializing in cycling and triathlon products. With a wide range of equipment, clothing, and accessories, this website caters to the needs of both amateur and professional athletes. Established in 1999, Wiggle.co.nz has gained a strong reputation for its extensive product selection and reliable service.

Pros and Cons

  • Pros:
    • Extensive product range covering all cycling and triathlon needs.
    • Competitive pricing on most items.
    • Frequent promotions and discounts.
    • Efficient website with easy navigation.
    • Responsive customer service.
  • Cons:
    • Some customers have reported delayed shipping.
    • Limited options for loyalty programs.
    • Website layout can be overwhelming for first-time users.

User Experience

Wiggle.co.nz provides a smooth and intuitive user experience. The website's layout may appear overwhelming initially due to its extensive product range, but the search and filtering options help users find their desired items quickly. The product pages are well-organized, providing detailed information and customer reviews. Overall, users can efficiently navigate the site and complete their purchases with ease.

Pricing and Value for Money

Wiggle.co.nz offers competitive pricing for a wide range of products. Regular promotions and discounts are frequently available, allowing customers to save money on their purchases. The website also offers a price match guarantee, ensuring customers get the best value for their money. With a strong focus on delivering quality products at reasonable prices, Wiggle.co.nz provides excellent value for money.

Customer Service

Wiggle.co.nz has a responsive and helpful customer service team. Customers can reach out to them via email or phone, and their queries are often addressed promptly. In case of any issues, such as delayed shipments or product inquiries, the customer service team strives to resolve them efficiently. With a commitment to customer satisfaction, Wiggle.co.nz maintains a high level of service.

Product Quality and Selection

Wiggle.co.nz offers a vast selection of high-quality cycling and triathlon products. From bikes, helmets, and clothing to nutrition supplements and accessories, customers can find everything they need for their athletic pursuits. The website features products from reputable brands, ensuring that customers can trust the quality and durability of their purchases. With a focus on offering a diverse range of options, Wiggle.co.nz meets the needs of athletes at all levels.

Website Usability

The Wiggle.co.nz website is well-designed and user-friendly. The search bar and comprehensive filtering options allow customers to narrow down their product choices based on various criteria. The product pages provide thorough descriptions, sizing charts, and customer reviews, ensuring informed decision-making. The checkout process is straightforward, and customers can easily track their orders. Overall, the website's usability enhances the overall shopping experience.

Returns and Exchanges

Wiggle.co.nz has a fair and hassle-free returns and exchanges policy. Customers can return unused items within a specified timeframe and receive a refund or exchange. The website provides detailed information on the returns process, making it convenient for customers to initiate returns when necessary. Although customers may be responsible for return shipping costs, Wiggle.co.nz ensures a smooth and efficient returns experience.

Promotions and Discounts

Wiggle.co.nz regularly offers promotions and discounts on a wide range of products. Customers can enjoy special deals, including percentage discounts, bundle offers, and freebies. The website's promotions section features the latest offers, and customers can sign up for newsletters to receive exclusive discounts via email. With a commitment to providing value for money, Wiggle.co.nz's promotions and discounts are highly appreciated by customers.

Reputation

Wiggle.co.nz has established a strong reputation over the years. With a history spanning more than two decades, the website has consistently provided quality products and reliable service to a loyal customer base. Numerous positive customer reviews and testimonials further reinforce Wiggle.co.nz's reputation as a trustworthy online retailer in the cycling and triathlon community.

Payment Options

Wiggle.co.nz offers various payment options to suit customers' preferences. Accepted payment methods include credit and debit cards, PayPal, and Apple Pay. The website's secure payment gateway ensures the safety of customers' personal and financial information during transactions. With multiple payment options available, customers can choose the most convenient method to complete their purchases.

Loyalty Programs

While Wiggle.co.nz does not have an extensive loyalty program, it occasionally offers benefits to registered members. These benefits may include early access to promotions, exclusive discounts, or rewards based on purchase history. Although the loyalty program options are limited, customers can still enjoy occasional perks for their continued support.

Customer Reviews

Customer reviews play a crucial role in shaping Wiggle.co.nz's reputation. The website features customer reviews for each product, allowing prospective buyers to gain insights from others' experiences. Customers often provide detailed feedback on the product's performance, sizing, and overall satisfaction, helping others make informed decisions. The transparency of customer reviews adds credibility to Wiggle.co.nz's commitment to quality and customer satisfaction.

Community Involvement

Wiggle.co.nz actively supports the cycling and triathlon communities. The website frequently sponsors events, teams, and organizations related to these sports. By actively participating in community activities, Wiggle.co.nz demonstrates its dedication to the growth and development of these sports. This involvement further enhances the website's reputation and credibility among athletes.

Shipping and Costs

Wiggle.co.nz offers reliable shipping services both within New Zealand and internationally. The website provides detailed information on shipping methods, delivery times, and associated costs. While shipping costs may vary depending on the destination and the size of the order, Wiggle.co.nz strives to offer competitive rates. Customers can track their shipments and receive updates on their order status, ensuring a transparent and efficient shipping process. In conclusion, Wiggle.co.nz is a trusted online retailer for cycling and triathlon enthusiasts. With a vast product selection, competitive pricing, efficient website, and responsive customer service, Wiggle.co.nz delivers a superior shopping experience. The website's commitment to product quality, customer satisfaction, and community involvement further solidifies its position as a reputable and reliable destination for all cycling and triathlon needs.