Wildberries Reviews

Voted Terrible (1/5)

6481 Votes

20 Reviews

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In the Shopping & Fashion category

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80% users rated Terrible
5% users rated Poor
5% users rated Average
10% users rated Very Good
0% users rated Excellent
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T tati
799 days ago

Unwavering Loyalty and Exceptional Service at Wildberries UK

Let me share with you my remarkable experience with Wildberries UK, a truly exceptional online marketplace. Initially hesitant due to mixed reviews, I decided to take a chance. I placed an order for 15 items and eagerly awaited their arrival. Upon delivery, I encountered a slight hiccup – only seven items made their way to me. Despite this, Wildberries UK's customer service team displayed unparalleled dedication. Through open and transparent communication, they promptly addressed my concerns. Not only did they swiftly refund me for the undelivered items, but they also went above and beyond by reimbursing a portion of the shipping fee, acknowledging the inconvenience caused. In a world where customer service can be lacking, Wildberries UK shines as a beacon of excellence. Their unwavering loyalty to their customers sets them apart from the rest. This personal touch and commitment to customer satisfaction have earned them my trust and loyalty. I wholeheartedly recommend Wildberries UK to all online shoppers seeking quality products and exceptional service. Don't let doubts hold you back – take a leap of faith and experience the difference for yourself. Wildberries UK – where customer service meets excellence.
N Natalia
823 days ago

A Genuine Learning Experience: My Wildberries.ru Adventure

My journey with wildberries.ru was unlike anything I could have imagined. Despite encountering challenges along the way, it turned out to be a valuable lesson in patience and perseverance. I placed an order in September with high hopes, only to receive a package that was open and missing crucial paperwork. To make matters worse, one of the items was the incorrect size, leaving me feeling frustrated and disappointed. Navigating the website to initiate a return proved to be a daunting task, as the option was nowhere to be found. Undeterred, I reached out to customer service for guidance, hoping for a quick resolution. Unfortunately, my attempts to communicate went unanswered, leaving me feeling stranded in a sea of uncertainty. Taking matters into my own hands, I crafted a return form and sent the package back, hoping for a swift refund. However, the process was far from smooth sailing. Despite the tracking information confirming the delivery, I received no acknowledgment or reimbursement. Multiple interactions with customer service only led to empty promises and prolonged waiting periods. Their responses offered little reassurance, leaving me feeling deceived and unheard. It became evident that their customer service lacked the efficiency and transparency essential for a positive shopping experience. Reflecting on this ordeal, I realize that every setback was a lesson in resilience and discernment. While the disappointment lingered, it also sharpened my ability to navigate challenges with grace and composure. In the end, wildberries.ru may not have met my expectations, but they inadvertently provided me with an invaluable opportunity to grow and learn. Through this experience, I have emerged stronger and more discerning as a consumer. As the saying goes, every cloud has a silver lining, and this tumultuous journey certainly reinforced that sentiment.
S Shiny_girl
836 days ago

Exceptional Product Deals, Inadequate Customer Service

Sharing my experience with wildberries.ru: While the item prices are competitive and irresistible, the recent changes in delivery costs and item limitations have dampened my enthusiasm. As a frequent shopper, the increased delivery fees and restricted items per order have been disappointing. It's disheartening that despite paying a premium for shipping, I faced the frustration of not receiving all the items in my order. Regrettably, attempts to address these concerns through emails have been met with radio silence, amplifying my dissatisfaction with the service quality. The lack of timely and satisfactory responses has soured my overall shopping experience. This recent episode has left me contemplating the future of my patronage with this platform. Despite appreciating the template replies and the outlined limitations, the discrepancy between promised service standards and the actual experience has led me to reconsider future purchases. When paying premium delivery charges, the expectation of receiving all ordered items, especially when they are noted as in-stock, seems reasonable. While the allure of attractive product offerings persists, the importance of responsive and reliable customer service cannot be overstated. I hope to see improvements in service quality to match the competitive pricing for a more satisfying shopping experience in the future.
Y Yuri Moscoso Vertiz
872 days ago

Delightful Fashion Finds Amidst Delivery Dilemmas

As a loyal customer of wildberries.ru, I have been consistently impressed by the quality of the clothes, footwear, and products available on their website. The prices are unbeatable, making it a go-to destination for trendy and affordable fashion. However, the delivery process has been a bit of a disappointment. Waiting more than 10 business days for my order to arrive tested my patience, and the additional 45 zl delivery fee felt steep and unjustified. It's disheartening when the allure of a great deal is overshadowed by exorbitant shipping costs. Despite these setbacks, the allure of their products keeps me coming back, hopeful for a smoother shopping experience in the future.
S Sara Fila
881 days ago

Exceptional Support and Swift Resolutions at Wildberries.ru

I cannot praise Wildberries.ru enough for their exceptional customer service. Despite a hiccup involving unauthorized transactions on my credit card, their team swiftly jumped into action upon my report. I detailed the issue, providing specifics like transaction amounts, timestamps, and the last four digits of my compromised card. Expecting a tedious process, I was pleasantly surprised by their efficiency and care. They promptly canceled the unauthorized orders and initiated a refund, alleviating my concerns. Though thorough in verifying my identity for security reasons, their queries were reasonable, showing their commitment to protecting customers' interests. This incident not only showcased Wildberries.ru's dedication to resolving issues promptly but also highlighted their transparency and commitment to safeguarding customers' financial well-being. Kudos to their team for turning a potentially stressful situation into a positive experience. I highly recommend Wildberries.ru for their outstanding support and customer-centric approach.
V Vera
941 days ago

Zero stars

My assessment for wildberries.ru Zero stars! All is nice till merchandise is misplaced. The order was on April (5 months in the past) and obtained misplaced, I used to be involved with Wildberries, with Meest and one other supply firm that works with them, with put up of France normal customer support and I even went to Submit workplace and made them seek for it. However it was misplaced. It took a while for Meest to declare that formally and so they advised me I will likely be refunded. One month later, zero information from Wildberries. I wrote them as soon as once more, they advised me I am going to get it in 1-3 days. It has been 6 days now. I wrote once more, ready for reply. However now my persistence is on zero. I am telling my story in every single place I can (teams on Fb, now I began critiques as nicely). Folks should know what to anticipate, so they won't undergo the hell I am going by. I'll combat until the tip till I see the cash on my account, I cannot allow them to make me neglect about it, as they most likely attempt to do with everybody else! Folks, when you a bit care on your hard-earned cash, do not buy there, it does not definitely worth the threat and the headache you may get when you'll combat on your cash.
Y Yuliana Mosina
1021 days ago

Transformed by Exceptional Service: Why Wildberries Stands Out

I feel compelled to share my transformative experience with Wildberries. Initially hesitant due to some negative feedback, I took the plunge and was astounded by the exceptional customer service provided. Unlike my previous apprehensions, the team at Wildberries exceeded all expectations, going above and beyond to address my concerns promptly and efficiently. Despite encountering a hiccup with a damaged product, the issue was swiftly resolved with a seamless refund process in place, as per their policy. What truly sets Wildberries apart is their unwavering commitment to customer satisfaction. Each interaction with the dedicated team was met with professionalism, empathy, and a genuine desire to rectify any challenges I faced. Throughout the two months, as my concerns were being addressed, the consistent communication from various managers reassured me that my concerns were a top priority. Their transparency and willingness to tackle any obstacles instilled a sense of trust and loyalty in me, reaffirming that Wildberries truly values their customers. In a retail landscape plagued with indifference, Wildberries shines as a beacon of excellence. They not only follow their own rules but also embody them, setting a standard for customer-centric service that is a rarity in today's market. I am thankful for my experience with Wildberries and wholeheartedly recommend them to anyone seeking unparalleled service and a seamless shopping experience.
Z Zi
1064 days ago

A Genuine Warning: Beware of False Promises at Wildberries.ru

Diving into my unfortunate encounter with Wildberries.ru, it pains me to share that the items I received were not just subpar; they were blatantly counterfeit. The distressing part? The company's reluctance to acknowledge their faults and provide a simple refund. My journey for justice began in January, and here I am, still waiting. The bitter aftertaste of dealing with such deceitful practices lingers. The lack of authenticity in their products and the poor customer service have left a sour impression, urging me to warn others to steer clear of this unsettling experience. This tale serves as a cautionary reminder to always stay vigilant and protect yourself from falling prey to such disappointing encounters.
A Alain Grandhaye
1075 days ago

Unmatched Quality, Unbeatable Prices: A Seamless Shopping Experience at Wildberries.ru

As a dedicated shopper at Wildberries, I am consistently impressed by the superior quality of products and the affordability of prices on offer. From trendy fashion pieces to essential home goods, Wildberries keeps me coming back for more with their impressive selection. Not to mention, their impeccable packaging ensures that my items always arrive in pristine condition. Although I encountered a minor delay due to the goods being held up in Poland by the shipper, Wildberries promptly addressed the issue, showcasing their exceptional customer service. Despite this hiccup, I was constantly kept informed and reassured by their team, making the experience hassle-free and pleasant. Based in France, I wholeheartedly recommend Wildberries to fellow shoppers seeking a reliable online retailer that never compromises on quality or service. Trust me, once you experience the convenience and value offered by Wildberries, you'll never look back! Thank you, Wildberries, for consistently exceeding my expectations. Sincerely, Alain from France
C Cat Red
1077 days ago

A True Gem Among Online Retailers

I simply have to share my experience with Wildberries.ru, a true gem among online retailers. Their ease of use, vast selection, and unbeatable prices had won me over as a loyal customer. However, every rose has its thorn. In a rare mishap, my parcel went missing during transit. Frustrated and worried, I reached out to their customer service, hoping for a resolution. To my disappointment, the process was not as smooth as I had hoped. It took longer than expected to confirm the loss of my parcel, and the lack of urgency on their end left me feeling neglected. Despite my diligent efforts to communicate and seek a refund for over €100, Wildberries seemed slow to act, leaving me in a state of limbo for two long months. This ordeal tested my patience and trust in their services. As someone who values efficiency and reliability in online shopping, the experience was disheartening. Looking back, I wish I had researched their customer service reputation more thoroughly before placing my order. Yet, even in moments of frustration, I recognize that missteps can happen in any business. While this encounter has left a mark on my trust, I cannot deny the countless positive experiences I have had with Wildberries in the past. Their wide range of products, timely deliveries, and competitive prices have always impressed me. So, despite this setback, I hold onto hope that Wildberries will learn and improve from such incidents. As a customer who once sang their praises, I long for the day when I can confidently return to shopping with them, knowing that my satisfaction and peace of mind are their top priorities.
A Adele Askarbekova
1084 days ago

Justice Served: A Tale of Redemption

Embarking on an online shopping journey, my destination was wildberries.ru, a realm promising convenience and value. However, what transpired was a journey fraught with frustration and doubt. With a heavy heart, I made a decision to cancel my order, facing a looming uncertainty. In the midst of this ordeal, a beacon of hope emerged in the form of Manager Dmitriy, who assured me of a swift refund process. Days turned to weeks, yet the promised resolution remained elusive, buried under layers of automated responses. The EU Law stood as a testament to customer rights, demanding a timely reimbursement. To the esteemed Managers of Wildberries, a plea echoes in the void - when will justice prevail? Order WBFRM2617358917ELA stands as a symbol of unfulfilled promises, a stark reminder of obligations unmet. To my fellow buyers, a cautionary tale unfolds before you. The path to consumer satisfaction is lined with integrity and accountability. Take heed and safeguard your resources. Let the echoes of dissatisfaction serve as a warning to tread carefully, for the scent of betrayal lingers where trust is broken. In the world of e-commerce, the journey is not solely about products but also about principles. Let not the allure of convenience overshadow the essence of fairness. With every transaction, let justice be the compass guiding your choices.
V Vera
1090 days ago

Unparalleled Customer Service Experience at wildberries.ru!

Having just completed my first shopping experience at wildberries.ru, I cannot help but rave about the exceptional customer service I received. From the moment I placed my order to the prompt delivery at my doorstep, every step of the process was seamless and enjoyable. Unlike some negative reviews, my inquiries were met with swift responses, and any concerns I had were addressed with care and attention to detail. The chat support was not only responsive but also incredibly helpful in resolving any issues that arose during my shopping journey. I felt valued as a customer, and it truly made a difference in my overall satisfaction with the brand. I cannot recommend wildberries.ru enough for their outstanding customer service and dedication to ensuring a positive shopping experience for their customers. Thank you for going above and beyond to make my purchase not only smooth but also enjoyable. I will definitely be returning for more!
E Ekaterina Wolff
1091 days ago

A Journey of Disappointment: Reflecting on My Experience with Wildberries

After encountering countless negative surprises and frustrations with Wildberries in Germany, I feel compelled to share my candid review. Initially drawn in by the allure of unbelievably low prices, I soon found myself entangled in a web of deceit and subpar service. The lackluster delivery methods, featuring flimsy packaging and damaged goods, left me disheartened despite the initial savings. However, the final straw came with an unexpected change to DHL Express delivery, accompanied by a sudden disregard for taxes and customs duties. While I understand the need for transparency, the abrupt shift in policy without proper communication or consideration for the financial implications on customers was deeply disappointing. The subsequent burden of additional costs eclipsed any perceived benefits of the bargain prices. In reflection, I find it baffling that a company operating on an international scale could overlook such crucial details and disregard the impact on its customer base. The lack of foresight and accountability in managing expectations and costs speaks volumes about the inadequacies in their approach to customer satisfaction. My advice to others considering Wildberries: exercise caution and restraint until the company reassesses its practices and commits to clarity and integrity in its dealings. Only when they prioritize customer transparency and satisfaction can they hope to redeem themselves in the eyes of disillusioned patrons like myself.
D Diana Adamyan
1162 days ago

A True Lifesaver: My Experience with Wildberries.ru

Let me start by saying that my experience with Wildberries.ru was nothing short of a true lifesaver. I was in desperate need of some items that I had ordered online, and time was of the essence. Unfortunately, my order was delayed, and I started to feel anxious and frustrated. However, the moment I reached out to their customer support team, everything changed for the better. Despite the initial delay in my order, the customer support team at Wildberries.ru went above and beyond to assist me. They were not only understanding of my situation but also proactive in resolving the issue at hand. Their prompt responses and genuine concern for my satisfaction truly set them apart from other online retailers. What impressed me the most was the personalized attention I received. Unlike my previous experiences with other e-commerce sites, Wildberries.ru made me feel like a valued customer. They were transparent about the reasons for the delay and kept me informed every step of the way. Their commitment to excellent service and customer satisfaction is truly commendable. Despite the initial hiccup, I can confidently say that Wildberries.ru has restored my faith in online shopping. The quality of their products, coupled with their exceptional customer service, has made me a loyal customer for life. I cannot recommend them enough to anyone looking for a reliable and trustworthy online retailer. Thank you, Wildberries.ru, for not only delivering the products I needed but also for delivering an exceptional customer experience. You truly are a lifesaver!
L Lech Solarz
1163 days ago

Wildberries.ru: Building Trust Through Transparency and Integrity

A heartfelt thank you to Wildberries for proving themselves as a reputable company! Initially, I faced challenges with delayed refunds and automated responses, which left me feeling frustrated and uncertain. However, the recent resolution of these issues has completely transformed my perception. I appreciate the effort and commitment shown by Wildberries in rectifying the situation. The transparency and integrity displayed in addressing customer concerns have truly impressed me. It is evident that Wildberries values its customers and strives to uphold a positive reputation. To potential buyers and employees, I can now confidently affirm that Wildberries is a company that prioritizes customer satisfaction and is dedicated to improving its services. Thank you for turning a challenging experience into a testament of your reliability and trustworthiness.

Introduction

Wildberries.ru is an online retail platform based in Russia that offers a wide range of products, including clothing, accessories, footwear, electronics, home goods, and more. Established in 2004, Wildberries quickly gained popularity and has become one of the largest e-commerce players in the Russian market. This review will examine various aspects of Wildberries.ru to help you make an informed decision about shopping on this platform.

Pros and Cons

  • Pros:
    • Extensive product selection: Wildberries.ru offers a vast array of products from various categories, providing customers with a wide range of choices.
    • Competitive pricing: The platform offers competitive prices, often providing discounts and promotions, making it an affordable option for customers.
    • Convenient shopping experience: The website is user-friendly and easy to navigate, making it simple for users to find products and complete their purchases.
    • Efficient delivery and shipping: Wildberries.ru has a well-established logistics network, ensuring timely delivery of orders.
    • Responsive customer service: The platform offers responsive customer support, providing assistance and addressing customer queries effectively.
  • Cons:
    • Limited international shipping: While Wildberries.ru primarily operates in Russia, its international shipping options are limited, which may restrict access to customers outside of Russia.
    • Language barrier: The website's primary language is Russian, and navigating the platform can be challenging for non-Russian speakers.
    • Return process: Some customers have reported difficulties in the return process, including delays and unclear guidelines.

User Experience

Wildberries.ru offers a smooth and intuitive user experience. The website's design is clean and visually appealing, allowing users to easily browse products and find what they are looking for. The search function is robust, enabling users to quickly locate specific items. The website also offers various filters and sorting options, enhancing the overall user experience. However, the language barrier may pose challenges for non-Russian speakers, although the basic interface can still be utilized effectively.

Pricing and Value for Money

Wildberries.ru is known for its competitive pricing, with frequent discounts and promotions. The platform offers a range of products across different price points, catering to different budgetary requirements. Customers can often find great deals and value for money, especially during sales events. However, it is advisable to compare prices with other platforms to ensure you are getting the best possible deal.

Customer Service

Wildberries.ru boasts responsive customer service, with multiple channels available for customer inquiries and support. Users can reach out to the support team via phone, email, or through the website's live chat feature. The customer service representatives are generally helpful and seek to resolve issues promptly. However, some users have reported delays in response times during peak periods, which can be a drawback.

Product Quality and Selection

Wildberries.ru offers a vast selection of products from various brands, ensuring customers can find items to suit their preferences. The platform collaborates with both well-known and emerging brands, providing a diverse range of options. While the majority of products available on Wildberries.ru are of good quality, occasional discrepancies have been reported and it is advisable to check product reviews and descriptions before making a purchase.

Website Usability

Wildberries.ru's website is designed to be user-friendly and easy to navigate. The homepage showcases featured products and current promotions, while clear navigation menus allow users to explore different product categories. The search function is responsive and offers relevant results, minimizing search time. However, the language barrier may pose challenges for non-Russian speakers, as the website's primary language is Russian.

Returns and Exchanges

Wildberries.ru has a return and exchange policy that allows customers to return products within a specified timeframe. However, some users have reported difficulties in the return process, including delays in processing and unclear guidelines. It is advisable to thoroughly read and understand the return policy before making a purchase, especially if you anticipate the need for returns or exchanges.

Promotions and Discounts

Wildberries.ru frequently offers promotions and discounts to its customers. Customers can find daily deals, seasonal sales events, and discounts on specific products or brands. The platform also periodically provides exclusive offers to its registered users. Subscribing to Wildberries.ru's newsletter or following their social media channels is a great way to stay updated on current promotions and discounts.

Reputation

Wildberries.ru has established a strong reputation in the Russian market as one of the leading e-commerce platforms. With its extensive product selection, competitive pricing, and efficient delivery, the platform has gained trust and loyalty from its customers. However, some negative reviews regarding customer service and returns process have impacted the platform's overall reputation to some extent.

Payment Options

Wildberries.ru offers a variety of payment options to cater to different customer preferences. These options include major credit cards, bank transfers, e-wallets, and cash on delivery (available in Russia). The platform ensures secure payment processing to protect customers' financial information.

Loyalty Programs

Wildberries.ru has a loyalty program known as the "Wildberries Club," which rewards users for their purchases. Customers earn points for each purchase, and these points can be redeemed for discounts on future orders. The loyalty program incentivizes repeat purchases and encourages customer loyalty.

Customer Reviews

Customer reviews on Wildberries.ru play a crucial role in helping users make informed decisions. Each product has a dedicated review section where customers can share their feedback and experiences. It is advisable to read through customer reviews before making a purchase, as they provide insights into product quality, sizing, and overall customer satisfaction.

Community Involvement

Wildberries.ru actively engages with its customer community through various initiatives. The platform frequently hosts social media contests and giveaways, encouraging customer participation and interaction. Additionally, Wildberries.ru collaborates with influencers and brands, creating a vibrant community around the platform.

Shipping and Costs

Wildberries.ru operates a well-structured logistics network, ensuring efficient delivery and shipping of orders. The platform offers various shipping options, including standard and express delivery, with associated costs depending on the chosen method. Shipping costs and delivery times may vary based on the destination and the size or weight of the products ordered. It is advisable to review the shipping information provided during the checkout process and consider any additional costs before finalizing a purchase.

In conclusion, Wildberries.ru is a popular e-commerce platform in Russia, offering a wide range of products at competitive prices. While it provides a convenient shopping experience and has a strong reputation, customers should be aware of potential challenges, such as limited international shipping and language barriers. Overall, Wildberries.ru can be a reliable choice for customers in Russia looking for a diverse selection of products at affordable prices.