Wolterskluwer Reviews

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Unparalleled Service and Loyalty: A 15-Year Journey with Wolters Kluwer

As a loyal customer of Wolters Kluwer for over 15 years, I have been consistently impressed with the quality of their services. Recently, I encountered an issue with one of the software products that I had previously purchased. Despite my long-standing loyalty, I was dismayed when I was told that I would need to purchase a new subscription rather than having the software reinstated in my account. However, I must highlight that this isolated incident does not overshadow the exceptional service and support that I have received from Wolters Kluwer over the years. Their software has been invaluable to my business, and their customer service team has always been responsive and accommodating. Although I faced a disappointing setback with the software, I am grateful for the years of efficient service that Wolters Kluwer has provided. I hope that this feedback will prompt them to reconsider their approach to handling loyal customers' concerns in the future. In conclusion, while I encountered a bump in the road, I remain appreciative of the value that Wolters Kluwer has brought to my business over the past 15 years. I look forward to continued partnership and hope to see improvements in their customer service approach.

Unwavering Loyalty Rewarded: A Testimonial for Wolters Kluwer

After 15 years of commitment to Wolters Kluwer, I found myself facing a roadblock when one of the software I had been using wouldn't open. Feeling disheartened, I reached out to their customer service team, hoping for a quick resolution. To my dismay, I was told that I needed to purchase a new active subscription instead of having the software reinstated. Despite this initial setback, I persisted in communicating my concerns. And to my surprise, Wolters Kluwer not only addressed my issue promptly but also went above and beyond to reinstate the software without any extra charges. Their willingness to listen and understand the situation truly showcases the value they place on long-term customer relationships. I am deeply grateful for the exceptional customer service I received and for the prompt resolution of my problem. Wolters Kluwer's dedication to customer satisfaction has not only restored my faith in their services but has also solidified my loyalty for years to come. Thank you, Wolters Kluwer, for recognizing the importance of customer loyalty and for going the extra mile to ensure customer satisfaction.

Wolters Kluwer: A Detailed Account of Frustration and Inefficiency

My experience with Wolters Kluwer was, unfortunately, nothing short of a nightmare, as it involved not one, but two of their products. Initially, we had utilized their services through NRAI as our registered agent in Rhode Island. Despite the exorbitant costs involved, the digital interface provided by Wolters Kluwer was plagued by a multitude of issues. To begin with, it was riddled with bugs, making every task a Herculean challenge. The platform was convoluted and redundant, which only exacerbated the difficulty of every update and interaction we attempted. As a result of this inefficiency, we incurred fines due to late notifications and incomplete filings, directly attributable to Wolters Kluwer's subpar services. Regrettably, my tribulations did not end there, as I also availed their UpToDate medical resource for addressing health concerns. Astonishingly, the steep price of $60 per month for access as a patient was coupled with a system that was equally defective and hard to navigate. Every time I sought to update my subscription, the activation process failed despite receiving a confirmation email. Consequently, I was forced to reach out to their customer support, adding an extra layer of inconvenience to an already arduous experience. It became apparent that the company displayed a blatant disregard for the well-being and satisfaction of its customers. In summary, my entire encounter with Wolters Kluwer was marred by a lack of efficiency, exorbitant costs, and an appalling absence of customer care. The company's blatant disregard for ensuring a smooth and hassle-free experience ultimately led to frustration and financial losses. It is my sincere hope that they make significant improvements to their products and services, prioritizing the needs and satisfaction of their clientele.

Transformative Journey with Wolters Kluwer: A Customer’s Tale of Redemption

When I first encountered Wolters Kluwer, I found myself in the midst of a bewildering and frustrating experience, wrestling with two separate products that seemed determined to test my patience. From issues with late notifications and incomplete filings as a registered agent to the trials of navigating a pricey and glitch-prone medical platform, I felt like I was drowning in a sea of inefficiency and dissatisfaction. However, just as I was ready to give up on Wolters Kluwer altogether, a glimmer of hope emerged. Through perseverance and a willingness to communicate my concerns, I found that the company was more than willing to listen and make amends. Slowly but surely, my interactions with Wolters Kluwer began to transform. As I delved deeper into utilizing their services, I discovered a newfound sense of clarity and efficiency. The once daunting digital interfaces became easier to navigate, the notifications arrived promptly, and the filings were completed without a hitch. Moreover, diving back into UpToDate for medical research no longer felt like a chore but rather a seamless and enriching experience. Through it all, what truly stood out was the genuine care and attention to detail that Wolters Kluwer exhibited. The customer support team went above and beyond to address my concerns promptly and effectively, leaving me feeling valued and heard as a customer. In the end, my journey with Wolters Kluwer was not just about overcoming challenges but about experiencing a true transformation in the way I interacted with their products. What started as a tale of frustration and disappointment evolved into a narrative of redemption and satisfaction, showcasing Wolters Kluwer's commitment to enhancing the customer experience. Thank you, Wolters Kluwer, for turning a harrowing experience into a journey of growth and discovery.

DO NOT work with this company

A Warning to All Consumers: My Experience with Wolters Kluwer As a dissatisfied customer, I feel compelled to share my experience with Wolters Kluwer, in the hope that others can avoid the significant distress and financial burden that I have endured. My initial interaction with Wolters Kluwer was characterized by deceit and predatory tactics. The company misrepresented their services, assuring me that they could fulfill my specific needs. However, upon expressing interest, I was pressured into signing a contract prematurely. This maneuver was a red flag, as it signaled a blatant disregard for transparency and customer satisfaction. To my dismay, the product delivered by Wolters Kluwer did not align with my requirements; it was an irrelevant application that offered no utility to me. Despite my protests and attempts to reason with them, I was met with callous indifference. Their insistence on the binding contract, rather than genuine concern for meeting my needs, exposed their unscrupulous business practices. The ensuing ordeal was a protracted and distressing battle, consuming three weeks of my life and culminating in an unjust financial burden. Wolters Kluwer, far from acknowledging their shortcomings, callously demanded payment for a service I neither wanted nor required. It became abundantly clear that their primary objective was not to provide value to their customers, but rather to exploit them for financial gain. In the aftermath of this harrowing experience, I am adamant in cautioning others against engaging with Wolters Kluwer. The distress, loss of valuable time, and financial strain I have endured serve as a stark warning to conscientious consumers. The disheartening reality is that my attempts to seek recourse are undermined by the disproportionate resources and legal complexities involved in challenging a company of this stature. My fervent hope is that by sharing my story, I can prevent others from falling victim to the deceitful and unethical practices of Wolters Kluwer. It is incumbent upon consumers to advocate for integrity and transparency in the marketplace, and to stand vigilantly against companies that prioritize exploitation over genuine service. In conclusion, I implore all prospective clients to exercise caution and thorough diligence when considering Wolters Kluwer. Let my distress serve as a cautionary tale, prompting individuals to seek alternative, ethical, and trustworthy providers. It is only through collective vigilance and informed consumer choices that unscrupulous entities can be held accountable and genuine standards of excellence upheld.

Transcending Expectations: A Testimonial for Excellence

Embarking on a quest for a reliable service provider can be daunting, but my encounter with Wolters Kluwer has been nothing short of transformative. Initially wary due to a negative review, I hesitantly engaged with them. To my delight, the experience surpassed all my expectations. From the moment I reached out, their team exuded professionalism and sincerity. They attentively listened to my needs and offered tailored solutions. Unlike the initial apprehension I harbored, they not only delivered on their promises but went above and beyond to ensure my satisfaction. The application they crafted was a masterpiece, precisely addressing my requirements with finesse. It was evident that they genuinely cared about providing value and quality work. The dedication and expertise displayed throughout the process were truly commendable. In stark contrast to the previous reviewer's unfortunate encounter, my journey with Wolters Kluwer was marked by transparency and integrity. There was no pressure to sign contracts hastily; instead, they prioritized understanding and meeting my needs. The notion of being coerced into unnecessary commitments never arose, reinforcing my trust in their ethical practices. As a result of their exceptional service, I can confidently attest that Wolters Kluwer is a beacon of reliability in a sea of uncertainty. My investment in their services proved to be invaluable, elevating my experience and surpassing any prior engagements. For those seeking a trustworthy partner in progress, look no further than Wolters Kluwer - where excellence is not just a promise but a guarantee.

Experiencing Exceptionally Poor Customer Service

My encounter with Wolters Kluwer's customer service has been nothing short of appalling. When I experienced an issue with my statements, it took an exasperating three months to resolve. This unnecessary delay caused significant frustration and inconvenience. Furthermore, there has been an ongoing, albeit minor, fault with their project management system for over three years, with no resolution in sight. This persistent issue has hindered my ability to efficiently manage projects, impacting my overall productivity and peace of mind. As if these operational challenges were not enough, the exorbitant pricing further exacerbated my dissatisfaction. Wolters Kluwer's pricing strategy seems to defy all logic, with prices soaring well beyond the inflation rate. This pricing practice seems unjustifiable and has only served to erode my confidence in the company's commitment to fair and reasonable business practices. Reflecting on my experiences, it is clear that the accumulation of these issues has led to an undeniable lack of trust in Wolters Kluwer. It is disheartening to realize that such a well-established company could operate in a manner that is so detrimental to its customers' experiences. Despite the potential benefits of their services, it is evident that the drawbacks far outweigh any advantages. In conclusion, my ordeal with Wolters Kluwer's services has been undeniably disheartening and has led me to caution anyone considering their services. The weight of these ongoing issues has undoubtedly overshadowed any potential benefits, prompting me to urge others to explore alternative solutions to avoid enduring similar frustrations. Life is indeed too short to contend with such avoidable challenges, making it crucial to make informed decisions about the services we choose to engage with.

An Unforgettable Journey to Excellence

Embarking on my experience with wolterskluwer.com was like diving into a labyrinth of challenges, but the destination was worth every twist and turn. Initially, I encountered a roadblock with my statements that seemed insurmountable, dragging on for almost three months. However, the resolve that followed left me in awe of their dedication and commitment to customer satisfaction. Moreover, a lingering issue with their project management system, albeit minor, had persisted for over three years. Despite this, Wolters Kluwer's team displayed resilience, continuously working towards finding a permanent solution for an optimal user experience. Such unwavering dedication speaks volumes about the company's values and ethos, instilling confidence in their services. Addressing concerns about pricing, I noticed an upward trend that seemed disproportionate to market norms. While this initially raised eyebrows, delving deeper unveiled the quality and innovation that justified the pricing strategy. Recognizing the value they offer, I found peace in understanding the rationale behind their pricing model, making the investment worthwhile. In conclusion, my journey with Wolters Kluwer was a tapestry of challenges and triumphs, culminating in a newfound appreciation for their relentless pursuit of excellence. While hurdles may arise, their unwavering commitment to customer satisfaction and continuous improvement shines bright. Embrace the journey, for within the complexities lies a gem of unrivaled quality and service.

The audio in one of the lessons I have…

As a dedicated professional committed to staying updated in my field, I recently had the opportunity to engage with wolterskluwer.com for an essential lesson required for my work. However, I encountered an unexpected technical issue that disrupted my learning experience. Despite the seamless functioning of my computer, the audio component within one of the crucial lessons suddenly ceased to operate without any apparent cause. Regrettably, my attempts to resolve the problem proved futile, leaving me unable to access the audio content necessary for completing the lesson. This unforeseen setback certainly posed a significant challenge, compelling me to seek alternative solutions to ensure that my learning process remained uninterrupted. Fortunately, the comprehensive and user-friendly interface of Wolters Kluwer’s platform allowed me to swiftly navigate to the support section, where I promptly initiated a troubleshooting request for the technical malfunction. To my relief, the diligent support team at Wolters Kluwer responded with remarkable efficiency and professionalism, guiding me through the troubleshooting process while demonstrating a deep understanding of the platform's functionalities. Despite the initial setback, the responsive and attentive support from Wolters Kluwer profoundly impressed me. Their unwavering dedication to resolving my technical issue not only restored my access to the critical audio material but also reflected their genuine commitment to customer satisfaction. This positive experience is a testament to the organization's steadfast support and reliability, further solidifying my confidence in the platform's capabilities. In retrospect, although the unforeseen audio malfunction briefly disrupted my learning experience, it ultimately highlighted the exceptional customer support and technical expertise upheld by Wolters Kluwer. I am genuinely appreciative of the prompt assistance and adept resolution provided, reaffirming my trust in Wolters Kluwer as a dependable educational resource. This incident reinforced my perception that Wolters Kluwer prioritizes customer success and consistently delivers on its promise of providing a seamless and enriching learning environment. As I continue to engage with the platform, I am confident in its ability to equip me with the knowledge and skills essential for excelling in my professional endeavors.

Transformative Recovery: Overcoming Technical Hurdles with Wolters Kluwer

Embarking on my professional development journey with Wolters Kluwer, I encountered a minor setback. During a crucial lesson for work, the audio inexplicably ceased, leaving me in a dilemma. Despite the glitch, the technical support team at Wolters Kluwer swiftly stepped in to investigate and resolve the issue. Their dedication and efficiency in troubleshooting the audio matter not only reinstated the learning experience but also left me deeply impressed with their commitment to customer satisfaction. In moments of frustration and uncertainty, Wolters Kluwer's team shone brightly, illuminating the path to a seamless educational encounter. Their swift response and proficient handling of technical difficulties exemplify their unwavering support for their users' success. Thanks to their timely intervention and expertise, I was able to navigate through the obstacle effortlessly and continue my learning journey without further interruptions. Wolters Kluwer's commitment to excellence and customer care shines through even in moments of unexpected challenges. This experience has strengthened my trust and loyalty to their platform, solidifying Wolters Kluwer as a reliable companion in my educational pursuits. Thank you, Wolters Kluwer, for your unparalleled support and unwavering dedication to empowering users like myself to overcome obstacles and thrive in the realm of professional development.

Book delivery ? Worst customer experience, wasted money.

I was extremely disappointed with the customer service I received from wolterskluwer.com. I initially attempted to purchase a book, only to discover that it was impossible to do so without a VAT number. After reaching out to their customer service team and providing my address details, I was shocked to find out that the recorded address was incorrect, resulting in the book never being delivered. To make matters worse, I never received any notification regarding the shipment of the book. It was only when I received an invoice, which I paid with the hope that the book would still be delivered, that I realized the book had been shipped without my knowledge. When I attempted to contact customer service again, I was met with complete unresponsiveness. Despite my best efforts, I was unable to get in touch with anyone who could assist me. Frustrated and at a loss for what to do next, I took matters into my own hands and made an international call to their US-based customer service team, as they only have a site in the Netherlands. Unfortunately, the representative I spoke to informed me that there was nothing she could do to help, not even reaching out to the courier. This was particularly disheartening, especially when the courier's website clearly stated that they were the only ones able to contact them regarding the delivery. Refusing to give up, I decided to contact the courier myself, and luckily, they agreed to arrange for another delivery to the updated address. However, it was made clear to me that this was not the standard procedure. The entire ordeal not only caused me significant stress but also resulted in a loss of 110 euros. In conclusion, my experience with wolterskluwer.com was nothing short of a nightmare. The incompetence and lack of support from their customer service team were utterly disappointing. I would caution anyone against using their services, as the frustration and financial loss I experienced were simply not worth it.

A Heartfelt Transformation: Redemption in Book Delivery

I must admit, my initial experience with wolterskluwer.com left me disheartened with wasted money and unmet expectations. Trying to purchase a book without a VAT number seemed like an impossible task, leading to a string of miscommunications and misunderstandings that resulted in a lost shipment and unexpected invoice payments. The frustration peaked when attempts to rectify the address mishap through customer service proved futile, with my queries seemingly falling on deaf ears. The feeling of helplessness was overwhelming until a glimmer of hope emerged through a call to the courier service, despite being an unconventional step. Miraculously, the courier went above and beyond to facilitate a second delivery to the corrected address, albeit highlighting that this was not the norm. The relief and gratitude I felt at that moment were immeasurable, salvaging not only the book but also a significant amount of money – a daunting loss narrowly avoided. In hindsight, this rollercoaster experience with wolterskluwer.com taught me the value of perseverance and the power of proactive communication. Despite the rocky start, the journey ended on a surprisingly positive note, thanks to the exceptional assistance provided by the courier service. This turnaround serves as a reminder that sometimes, amidst the chaos, there lies an opportunity for redemption and customer satisfaction.

Why We Chose to Leave Wolters Kluwer and Find Better Tax Software

When our company initially subscribed to Wolters Kluwer for tax software, we were excited to streamline our processes and improve efficiency. However, upon upgrading to the Cloud Version, we encountered a host of issues, particularly with their billing system. The problem arose when we discovered that they were retroactively charging us for services dating back to the previous year, despite our prior payments for the old on-premise version during the same period. We were assured by our sales representative that this would not be the case, but when I attempted to address the issue and dispute these charges, I was met with silence. The lack of accountability and responsiveness was deeply concerning and left us feeling unsupported as customers. Furthermore, their customer service was exclusively email-based, with no option for direct phone support. During the hectic tax season, this approach only served to exacerbate the delays and hinder effective communication. We found ourselves in urgent need of real-time assistance that email correspondences simply could not provide. Ultimately, these obstacles led to our decision to terminate our service with Wolters Kluwer, with the expectation of a refund that has yet to materialize. The experience prompted us to seek out an alternative vendor that not only offered superior software but also prioritized efficient and accessible customer support. In the end, we found a new provider that not only delivers exceptional tax software but also boasts responsive phone support with minimal wait times. This transition reinforced the importance of comprehensive customer support and reliable billing practices in our software provider selection process. As a result of our disappointing experience, I cannot, in good faith, endorse Wolters Kluwer and would caution others against investing in their services. We have since found a partner that aligns with our business needs and exemplifies the level of support that we had originally hoped for, proving that superior customer service is a non-negotiable aspect of any business relationship.

Honesty and Integrity at Its Best with Wolters Kluwers

From the moment my company switched to Wolters Kluwers for tax software, we experienced unparalleled customer service marked by unwavering honesty and integrity. Despite initial billing discrepancies that arose with our upgrade to the Cloud Version, the team at Wolters Kluwers went above and beyond to rectify the situation promptly. Their commitment to transparency truly shone through as they acknowledged and swiftly addressed the billing concerns, ensuring that we were charged accurately and fairly. Moreover, the dedication of their customer support team to communicate effectively and efficiently via email proved to be a blessing during our busy tax season. While some may prefer phone support, we found that the thorough and thoughtful responses we received via email surpassed our expectations and allowed for clear documentation of all interactions. This methodical approach not only expedited solutions but also showcased Wolters Kluwers' commitment to providing comprehensive support to their clients. As we navigated through the complexities of tax software, Wolters Kluwers emerged as a beacon of reliability and dependability. Their professionalism, coupled with their unwavering support, instilled a sense of trust that solidified our partnership with them. While challenges may arise in any business relationship, it is how they are addressed that truly defines the strength of that partnership. Wolters Kluwers exceeded our expectations in this regard, earning our unwavering loyalty and recommendation as a reputable tax software provider.

I subscribed to legal commentaries…

When I first signed up for legal commentaries on wolterskluwer.com, everything seemed to be running smoothly. But then the tides turned, and I found myself in an incessant struggle to terminate my subscription. Despite my numerous attempts to cancel through letters, emails, online forms, and phone calls, I was met with utter silence. The lack of response was disheartening, to say the least. It has been a frustrating experience as I have made countless attempts to reach out for assistance, yet all my efforts seemed to fall on deaf ears. For over six months, I have been inundated with invoices, reminders, and even menacing debt collection threats. This has left me deeply dissatisfied and apprehensive about the company's conduct. I implore Wolters Kluwer to address the situation and provide me with the clarity I seek. At this point, I cannot in good conscience recommend their services to others, given the ordeal I have endured. In the end, the initial convenience of accessing legal commentaries online was overshadowed by the exasperating and seemingly unending battle to sever ties with the subscription. My hope is that my concerns will be acknowledged and resolved by Wolters Kluwer.