Users Voice for Wonderbly

6% users rated Terrible
4% users rated Poor
0% users rated Average
4% users rated Very Good
86% users rated Excellent
Pie Chart Review Representation for Wonderbly
Wonderbly Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 30 Jul 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 1 5 3.9 5
Dec 2022 4.6 5 5 5 5 2.2
Jan 2023 5 1.5 4.9 1 3.1 5
Feb 2023 4.2 5 3 5 5 1.3
Mar 2023 4.2 5 5 5 5 1.2
Line Chart for Rating of peer stores

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Detailed Wonderbly Review by

Introduction

Wonderbly, formerly known as Lost My Name, is an online retailer that sells personalized children's books. With compelling storylines, vibrant illustrations, and personalized characters, these books make fantastic gifts for children of all ages. Wonderbly stands out from its competitors with its innovative storytelling, exceptional customer service, and high-quality products.

Pros and Cons

Pros:
  • High-quality, personalized children's books
  • Innovative and engaging storylines
  • Exceptional customer service
  • Easy-to-use website
  • Great value for money
Cons:
  • Some customers have reported issues with delivery times
  • Books can be expensive compared to standard children's books

User Experience

Wonderbly's website is easy to navigate, with clear categories and a prominent search bar. The book creation process is intuitive and straightforward, and users can preview their book before purchasing. The checkout process is also simple and user-friendly.

Pricing and Value for Money

Wonderbly's personalized children's books can be more expensive than standard books, with prices ranging from $24.99 to $39.99. However, the high-quality illustrations, personalized characters, and engaging storylines make these books great value for money.

Alternatives

Wonderbly's main competitors include ISeeMe, Put Me In The Story, and Shutterfly. However, Wonderbly stands out for its original storytelling and exceptional customer service.

Customer Service

Wonderbly's customer service is exceptional, with a dedicated support team available to answer any questions or concerns. The company also offers a 100% satisfaction guarantee, ensuring that customers are happy with their purchase.

Product Quality and Selection

Wonderbly's personalized children's books are of exceptional quality, with vibrant illustrations and engaging storylines. The company offers a wide selection of books for different ages and interests, ensuring that there is something for every child.

Website Usability

Wonderbly's website is easy to use and navigate, with clear categories and a prominent search bar. The book creation process is intuitive and straightforward, and users can preview their book before purchasing.

Returns and Exchanges

Wonderbly offers a 100% satisfaction guarantee, which means that if customers are unhappy with their purchase, they can return it for a full refund. The company also offers exchanges if customers receive damaged or defective products.

Promotions and Discounts

Wonderbly offers occasional discounts and promotions, which can be found on the website or through the company's social media channels. Customers can also sign up for the company's newsletter to receive exclusive offers and updates.

Reputation

Wonderbly has an excellent reputation, with many satisfied customers praising the high quality of the personalized children's books and exceptional customer service. The company has also received positive reviews from reputable sources such as The Guardian and Forbes.

Payment Options

Wonderbly accepts all major credit cards, as well as PayPal and Google Pay, making it easy for customers to pay for their purchases.

Loyalty Programs

Wonderbly offers a referral program, which rewards customers with $15 off their next purchase for every friend they refer to the website.

Customer Reviews

Wonderbly has many positive customer reviews, with customers praising the quality and uniqueness of the personalized children's books, as well as the exceptional customer service.

Community Involvement

Wonderbly has partnered with organizations such as Room to Read and United Nations Foundation's Girl Up to promote literacy and education for children around the world.

Shipping and Costs

Wonderbly offers worldwide shipping, with prices varying depending on the destination. Shipping times can vary, but customers can choose expedited shipping for an additional cost.

Wonderbly Recent User Reviews

User Rating

5 stars

96

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Reviewer Name: ciara victory

Review Submission Date: 2023-02-09

Review Title: If I could give it 0 stars I would
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Review Description: If I could give it 0 stars I would. My package NEVER arrived. There was zero communication from the company nor was there a refund offered. My tracking number was non existent.

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Reviewer Name: C V

Review Submission Date: 2023-02-09

Review Title: Very cute book and a great experience
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Review Description: The book was exactly as the one you can see online.It arrived on time and everything was easy and fine with the tracking method.Also, I had to cancel my first order because I changed my mind about the content of the book and the costumer service responded quickly and politely.All in all perfect product and great experience.

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Reviewer Name: Marissa Kukreja

Review Submission Date: 2023-02-09

Review Title: Beautiful Books!
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Review Description: I have ordered 2 different books from Wonderbly, and I love both of them! The colors and illustrations are beautiful. I love that you can customize not only the name, but also the character to match your child. Will definitely be ordering more in the future!

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Reviewer Name: Sasha

Review Submission Date: 2023-02-08

Review Title: 4th order from Wonderbly!!
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Review Description: This is my 4th order from Wonderbly. And once again they exceeded my expectations! The books are phenomenal quality. And they make the best keepsake. I let everyone know to order books from Wonderbly

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Reviewer Name: Sara Hurley

Review Submission Date: 2023-02-08

Review Title: Shipped fast and looks AMAZING!
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Review Description: I ordered this book so close to Christmas that it was really cutting it close, but it actually shipped before the estimated date. Our nephews loved it! It's high quality and looks lovely and the wrapping was perfect.

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Reviewer Name: Diana Walker

Review Submission Date: 2023-02-08

Review Title: The wrong number was in the cover for…
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Review Description: The wrong number was in the cover for my grandsons birthday… no replacement offered only a small discount or I could re order…too expensive to do that

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Reviewer Name: Cindy Mccardle

Review Submission Date: 2023-02-08

Review Title: Life long treasure
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Review Description: Book arrived in a very timely way! It was just as shown online and I thoroughly enjoy sharing it with my grandkids during book time!! A very unique and life long treasure for them!!

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Reviewer Name: Thel

Review Submission Date: 2023-02-08

Review Title: Wonderful keepsake
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Review Description: Easy to use website; quick efficient delivery; beautiful books. Though I initially felt that the books were expensive they are personalised and illustrated beautifully. They have already started to enthrall my young grandson. I have purchased from Wonderbly before and I will order again; also recommending to friends with grandchildren.

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Reviewer Name: Apple

Review Submission Date: 2023-02-08

Review Title: Item not received! ?
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Review Description: I wrote to the local courier office to ask for the tracking of my item. Then I was notified that “item received damaged condition with address faded and not visible. It was returned to office of origin with reporting the irregularities.”Till now I still have not receive my item despite ordering it more than 1 month ago! ???

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Reviewer Name: Jennifer

Review Submission Date: 2023-02-08

Review Title: Poor, robotic service.
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Review Description: As stated in the site I changed my order immediately from birthday to Christmas. Reply said the book was already in printing process but because of that I could order a second book for free so I immediately ordered the Christmas book. It didn’t arrive till mid Jan and was another birthday book so even though I ordered a Christmas book in November I never got it. Responses seemed to be computer generated.

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