Woodenstreet.com is an Indian furniture e-commerce platform that specializes in high-quality, handcrafted furniture made from sustainable materials such as solid wood. The company was founded in 2015 and has since expanded to deliver its products to more than 500 cities across the country. Woodenstreet.com focuses on providing its customers with personalized, stylish and functional furniture that showcase the Indian craftsmanship.
Pros and Cons
Pros:
- Wide range of furniture designs on offer
- High-quality craftsmanship and materials
- Wide range of customization options available
- Affordable pricing for premium products
Cons:
- Limited availability of some products in certain regions
- Shipping times can be long for some products
- Not all products have reviews available on the website
User Experience
The website is easy to navigate and has a clean layout that doesn't overwhelm users. The homepage is visually appealing and helps users easily find their way to the different categories of furniture they are interested in. The website also offers a wide range of customization options to help users personalize their orders to their liking.
Pricing and Value for Money
The prices for the furniture on Woodenstreet.com are affordable when compared to other premium furniture brands in India. The company also offers regular discounts and promotions to help users save even more money. The value for money is high since customers get high-quality, handcrafted furniture that is built to last.
Alternatives
Some alternative furniture e-commerce platforms in India include Pepperfry, Urban Ladder, and Evok. However, Woodenstreet.com stands out due to its focus on high-quality, handcrafted furniture made from sustainable materials.
Customer Service
Woodenstreet.com offers excellent support to its customers via phone, email, or chat. The company's representatives are helpful and responsive, and they work towards resolving any queries or complaints that customers may have.
Product Quality and Selection
The quality of the furniture on Woodenstreet.com is outstanding due to the use of premium materials and handcrafted techniques. The company has a wide range of furniture designs to choose from, with a strong focus on customization options. The selection includes categories such as sofas, beds, dining tables, and TV units.
Website Usability
The website is easy to use and responsive. The navigation is straightforward, and users can easily find what they are looking for. The website also offers helpful product pages that provide detailed descriptions, specifications, and images.
Returns and Exchanges
Woodenstreet.com has a flexible returns and exchanges policy that allows customers to return or exchange their products within seven days of delivery. The company does not charge any restocking fees for returning products, and customers can opt for a full refund or store credit.
Promotions and Discounts
Woodenstreet.com offers regular discounts and promotions on its products via its website, newsletters, and social media channels. Customers can take advantage of these offers to save money on their orders.
Reputation
Woodenstreet.com has built an excellent reputation for itself as a reliable and high-quality furniture e-commerce platform in India. The company is known for its customer-centric approach and focus on sustainability.
Payment Options
Woodenstreet.com accepts a wide range of payment options including credit and debit cards, net banking, UPI, and Cash on Delivery. The company also offers EMIs and other financing options for certain products.
Loyalty Programs
Woodenstreet.com does not currently offer any loyalty programs or rewards programs for its customers.
Customer Reviews
The customer reviews available on Woodenstreet.com are generally positive, with customers praising the quality of the furniture and the helpfulness of the customer support team.
Community Involvement
Woodenstreet.com focuses on sustainability and environmental responsibility by sourcing its materials from sustainable sources and supporting local craftsmen. The company also donates a portion of its profits to environmental causes.
Shipping and Costs
Woodenstreet.com offers free shipping on all orders except for some products that require additional shipping charges due to their size and weight. The shipping times vary depending on the product and location but typically take between two to four weeks.
Review Description: Bought the bed and a mattress, but they delivered a defective and poor-quality product. Not worth buying from them. also no response from the company for a replacement. Its been a month now still they have 100 questions from me but no response from the company or even from the store.
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Reviewer Name: anurag k
Review Submission Date: 2023-01-20
Review Title: I wasted my time visiting the showroom…
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Review Description: I wasted my time visiting the showroom and glad did order online, such poor quality furniture it's unbelievable
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Reviewer Name: Ni
Review Submission Date: 2023-01-03
Review Title: I would recommend to stay away from buying anything on Woodenstreet
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Review Description: I find their customer Service absolutely terrible. I ordered a coaster from their website and it comes with some defects and cracks. I approached the team to return & refund the amount for the item. Without informing they went ahead and sent me a replacement and said they can’t process a return because apparently „woodenstreet“ has the right to decide what is right. I would recommend not to waste time and money on this website.
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Reviewer Name: Rakesh Chanchal
Review Submission Date: 2022-12-28
Review Title: Worst experience with my last purchase…
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Review Description: Worst experience with my last purchase with Wooden Street. do not recommend this store. Broken product delivered and then no response or resolution for the complaint raised.
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Reviewer Name: Joshi
Review Submission Date: 2022-12-27
Review Title: Beware! Did not deliver products on time
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Review Description: Did not deliver products on time. False promises and commitments. Ordered multiple items and was on the edge of my seat throughout the process with only disappointments. Would not recommend this company.
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Reviewer Name: Megha Anand Dudhoria
Review Submission Date: 2022-12-27
Review Title: I wish I had read reviews before buying…
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Review Description: I wish I had read reviews before buying from them. Bought an expensive wooden temple, least i would expect it to have a Light fitting or provision, since the temple is with a door. Tried calling the customer care to help, and they blatantly refused. Wanted to return the product that too was refused. Now i am stuck with an expensive piece of furniture, with no use, unless I get a carpenter and get work done from them!!
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Reviewer Name: Raj Vasu
Review Submission Date: 2022-12-08
Review Title: Nothing is right with these guys
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Review Description: Nothing is right with these guys. Just into ads, do not expect after-sales services. Please avoid these guys as much as possible. Their attitude is pathetic. I am really suffering after buying their dinning table. Their website only show fancy ads and all those goody customer review.
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Reviewer Name: Shripathy Hadigal
Review Submission Date: 2022-11-17
Review Title: Exceptionally bad follow up and…
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Review Description: Exceptionally bad follow up and service, certainly LAST time would get anything from here.
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Reviewer Name: Suparna Chincholi
Review Submission Date: 2022-11-16
Review Title: Pathetic Service
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Review Description: Wooden bed was received but the fitment bolts were bent .. Raised a complaint with photos and its been a month now.. No action .. Pathetic service. I guess they are intersted in only new sales.. Service is hopeless
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Reviewer Name: Krishna Tiwari
Review Submission Date: 2022-10-25
Review Title: All the bad reviews about wooden street…
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Review Description: All the bad reviews about wooden street are totally correct. Their deliveries are like hell. I would recommend not to buy anything from woodenstreet or get ready for a very frustating journey. their support teams talk like chat bots. and their senior manager promises a lot (even on writing) but they never work accordingly. I have ordered a bed it is yet to be dispatched by them. though it was showing packed 1 month back. Please do not buy anything from them