Users Voice for Woodlanddirect

32% users rated Terrible
3% users rated Poor
0% users rated Average
1% users rated Very Good
64% users rated Excellent
Pie Chart Review Representation for Woodlanddirect
Woodlanddirect Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Aug 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.1 5 4.4 3.9 2.7
Dec 2022 4 5 5 5 5 5
Jan 2023 5 3 2.7 4.1 3.1 4.6
Feb 2023 3.9 5 3 5 5 5
Mar 2023 4.3 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Woodlanddirect Review by

Introduction

Woodland Direct is an online store that specializes in outdoor living products. Founded in 2004, this store offers a wide range of products such as fire pits, outdoor fireplaces, grills, BBQ utensils, and patio heaters. However, with so many choices available online, it can be a daunting task to choose the right store to meet your outdoor living needs. This editorial review aims to provide comprehensive information about Woodland Direct to help you make an informed decision.

Pros and Cons

Pros:
  • Wide range of products
  • Excellent quality products
  • Easy-to-navigate website
  • Responsive customer support
  • Fast shipping
Cons:
  • High prices compared to some competitors
  • No loyalty program

User Experience

The Woodland Direct website is well-designed, clean, and easy to navigate. Visitors to the site can easily find what they are looking for using the search bar or by browsing through the sections. The product pages are well-organized and provide detailed information about each item. Customers can also read reviews from other users to help them make informed purchase decisions.

Pricing and Value for Money

While the products on Woodland Direct are not the cheapest available online, they are of excellent quality. The company offers a "Low Price Guarantee" that promises to match lower prices found elsewhere. When considering the quality of the products, Woodland Direct offers good value for money.

Alternatives

Other online competitors in the outdoor living space include:
  • Wayfair
  • Amazon
  • Hayneedle
  • Home Depot

Customer Service

The customer support team at Woodland Direct is quick and responsive. Customers can reach out to the team through email or phone, and they typically respond within a few hours. They are knowledgeable and friendly, which makes the shopping experience more pleasant.

Product Quality and Selection

The quality of the products available on Woodland Direct is excellent. They only source their products from reputable manufacturers known to produce high-quality items. The store also offers a wide range of products for outdoor living, providing a variety of options for different budgets and preferences.

Website Usability

The Woodland Direct website is easy to navigate, with clear, well-organized product pages. The search function works well, and products are categorized for easy browsing. The website loads quickly, which is essential for delivering a good user experience.

Returns and Exchanges

Woodland Direct has a clear and straightforward return policy. If a customer is not satisfied with their purchase, they can return it within 30 days for a refund or exchange. The customer needs to cover the return shipping expenses, but if the item was damaged or defective, Woodland Direct will cover the cost of return shipping.

Promotions and Discounts

Woodland Direct offers several promotions and discounts throughout the year. Customers can sign up for their newsletter to stay current on current deals and promo codes.

Reputation

Woodland Direct has an excellent reputation, with a 4.7-star rating on Trustpilot. Customers consistently praise the quality of their products and the exemplary customer service provided by the Oak Park-based company.

Payment Options

Woodland Direct accepts payment via major credit cards, including Visa, Mastercard, American Express, and Discover. They also support payment via PayPal.

Loyalty Programs

Unfortunately, Woodland Direct does not have any loyalty or rewards program in place. There is no way for customers to accumulate points or rewards for shopping with them.

Customer Reviews

The customer reviews on Woodland Direct's website seem legitimate and unbiased, providing valuable insights into each product's quality and effectiveness.

Community Involvement

Woodland Direct does not appear to have any significant community involvement initiatives, whether through charitable donations or volunteerism.

Shipping and Costs

Woodland Direct ships to all 50 states in the US, and they offer standard and expedited shipping options. Standard shipping is free for orders over $99, while expedited shipping costs vary based on location and order size. Generally, the shipping costs are reasonable and commensurate with the weight and size of the product.

Conclusion

Overall, Woodland Direct is an excellent online store for outdoor living products. They have an extensive selection of high-quality products at reasonable prices. Their website is user-friendly, and the customer support team is responsive and knowledgeable. While they do not offer any loyalty program, their low price guarantee and return policy make up for those shortcomings. Therefore, we recommend this store for anyone looking for high-quality outdoor living products.

Woodlanddirect Recent User Reviews

User Rating

5 stars

34

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Reviewer Name: Bradley Burtner

Review Submission Date: 2023-02-09

Review Title: Great customer service (thank you…
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Review Description: Great customer service (thank you Gabby!). Received delivery 3 days later.

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Reviewer Name: Jo Hutson

Review Submission Date: 2023-02-02

Review Title: The Grand Canyon gas logs from Woodland…
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Review Description: The Grand Canyon gas logs from Woodland Direct are my favorite thing in our renovated old home. They look beautifully realistic and are so easy to use. On the other hand, over the almost 3 years we have had them, we have had problems twice. However, it has been the great support from Woodland Direct in solving the issues that has made us fans of this company. We so appreciated Tom Pierce for his understanding and immediate response.

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Reviewer Name: Josephine Marino

Review Submission Date: 2023-02-01

Review Title: Great customer service
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Review Description: Great customer service, very helpful throughout the entire process. We would use them again :)

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Reviewer Name: Tonia Gross

Review Submission Date: 2023-01-30

Review Title: Doug Korenic was so very helpful and…
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Review Description: Doug Korenic was so very helpful and made process of me buying fireplaces so easy and helpful for me. He was very knowledgeable and made my buying experience so easy for my new house. Thank you very much we greatly appreciate it. The Gross’s

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Reviewer Name: Steve OBrien

Review Submission Date: 2023-01-23

Review Title: I’ve called twice trying to ask the…
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Review Description: I’ve called twice trying to ask the sales guy (Everett) to ask a simple question and he can’t seem to find the time to call back. I wouldn’t recommend this outfit.

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Reviewer Name: Tammy M

Review Submission Date: 2023-01-20

Review Title: Lifetime warranty is NO JOKE!
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Review Description: The BEST customer service! Our Woodland grate is the best option we've found for our fireplace - heavy duty and lasted a long time (we have a fire daily in the winter). And the lifetime warranty is NO JOKE! They shipped a free replacement immediately when it finally wore out. Your money is WELL SPENT here!

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Reviewer Name: Louis Schwartz

Review Submission Date: 2023-01-13

Review Title: Ben was very knowledgeable and helpful
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Review Description: Ben was very knowledgeable and helpful. He was patient as I demonstrated the issue that needed to be resolved. He took care of the ordering and assured me that the item would arrive promptly. I already received confirmation that the shipment was on its way.

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Reviewer Name: K Steven Roberts

Review Submission Date: 2023-01-11

Review Title: Helpful and Knowledgeable
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Review Description: Clinton with Woodland was extremely helpful, knowledgeable, and pleasant. Helped me identify the issue and ordered a part to address the subject. Very happy with Woodland.

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Reviewer Name: LARRY WILLIAMSON

Review Submission Date: 2023-01-06

Review Title: Woodland Direct has my utmost respect
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Review Description: Woodland Direct has my utmost respect. Great company and people. Product shipped quickly and great followup. Wish they sold more products...like dealing with them.

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Reviewer Name: Michael A

Review Submission Date: 2023-01-04

Review Title: Perfect mesh screen replacement for my…
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Review Description: Perfect mesh screen replacement for my fireplace. Highly recommend Woodland Direct.