Reviewer Name: And
Review Submission Date: 2022-08-13
Review Title: Their servers have resource problems
Review Description: Their servers have resource problems. It is impossible to do certain things such as upload documents or photos to your website. You are paying for substandard resources. Their help chat is useless. They do not help and want to close the ticket ASAP. DO NOT RECOMMEND.
Reviewer Name: Thomas Karlsson
Review Submission Date: 2022-06-29
Review Title: Getting worse by the day
Review Description: We've been using WPE for years and as time goes more and more things are starting to break.The server error logs are not up to date (or show anything), copying environments from production to stage/dev keeps failing in one way or another, new PHP versions takes forever to be added and so on.There are good things though like the emails they send on vulnerable/out of date plugins, support is often nice, in built geolocation but as a developer these things don't make up the day to day struggles.
Reviewer Name: Dmitriy Starchenko
Review Submission Date: 2022-04-20
Review Title: Worst support ever
Review Description: Worst support ever, nobody wants to help.
Reviewer Name: Niall Flynn
Review Submission Date: 2022-03-14
Review Title: A very overpriced WP host, with poor at best service
Review Description: Gone from a very decent host to a really poor one. Overall the hosting is fine, but for what they charge, the live chat is really slow, the email based support is via Zendesk so requires a second login. Sales are persistent and quite annoying. I was a big fan of WPE, but since 2021 I have seen a noted decline in support and a lot of email spam to up sell things. I as a web developer can no longer recommend them.
Reviewer Name: AMJ
Review Submission Date: 2022-03-11
Review Title: A safe and reliable WordPress hosting…
Review Description: A safe and reliable WordPress hosting service. A bit expensive though.
Reviewer Name: Khush Jabble
Review Submission Date: 2022-02-17
Review Title: by far the most outstanding customer…
Review Description: by far the most outstanding customer service and fastest speed available for any WooCommerce business - highly rated by us - we would not go anywhere else!
Reviewer Name: Ralph Laurence Quito
Review Submission Date: 2022-01-24
Review Title: My site is down for 2 days
Review Description: My site is down for 2 days, and my support ticket is just sitting for 2 days and no one bother to respond. Dont use them, their the worst
Reviewer Name: Ola
Review Submission Date: 2021-12-13
Review Title: Their 60 days guarantee is a scam
Review Description: Their 60 days guarantee is a scam. The speed is a scam..I tried WP- engine and got disappointed. The speed is average. So I decided to use the 60 days guarantee..When you try to cancel you get a reply, that they will discuss the case after 30 days.. They are making it really hard to get money back on purpose.
Reviewer Name: Meme Warrior
Review Submission Date: 2021-10-17
Review Title: Wordpress admin real slow because of…
Review Description: Wordpress admin real slow because of this. Switched over to bare metal much faster now. Its just fancy and overpriced for some odd reason.
Reviewer Name: Nick Ursu
Review Submission Date: 2021-10-01
Review Title: WPEngine customer for 6 months got into…
Review Description: WPEngine customer for 6 months got into a situation where my card got stolen and I could not pay the subscription. My site is down for 2 days. I asked them to change my payment method to Paypal. I was told no. I asked them to give me access to my account but they are saying I need to deal with databases, FTP, zip downloads which I don't know how to do. I asked them to just give me access for 1 hour to download my website myself, 4 times contacting support no solution. Won't recommend, you're screwed if anything happens with the website.