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Refuses refunds, hides behind refund coverage.
My overview for x4b.web X4B have a borderline unlawful refund coverage ("NO REFUNDS"). I cancelled my service and had $15 of unused credit score in my account. I requested kindly if they may switch the credit score again to my paypal to be met with a blunt "no" from Mathew H who then promptly closed my ticket. As they had been so impolite about it, i made a decision to lift a dispute with paypal, because it does not matter what their "coverage" says, the regulation is the regulation and UK shopper rights are on my facet on this case. I swiftly bought a refund for $10 of the $15 i used to be owed, after declaring i had raised this dispute however was then referred to as a fraud! The tunnel offered by X4B repeatedly goes down, and have to be reinitialised by rerunning the tunnel script they provide you. I do not know why it goes down, however this was the primary cause i made a decision to not use them any extra, the service have to be dependable and secure, it was not. Briefly, until you wish to be accused of being a scammer, refused refunds that your native legal guidelines say you're entitled to (which you're entitled to in a lot of the western world i'd add) and also you wish to expertise probably the most unfriendly buyer assist ever, do not hassle.Turning Frustration into Satisfaction: A Tale of Exceptional Customer Service at x4b.net
No words can truly describe the sheer disappointment I felt after receiving what seemed like an insensitive response from the customer service team at x4b.net. The message from Mathew H, the Lead Engineer, left me feeling more confused and upset than before seeking assistance. Despite this initial setback, I decided to give them another chance, hoping for a better outcome. To my surprise, my follow-up inquiry was met with a complete turnaround in the level of support provided. The team not only addressed my concerns promptly but went above and beyond to ensure that I understood the issue at hand. Their guidance was clear, concise, and filled with genuine care for my problem. In the end, what started as a frustrating experience transformed into a testament to exemplary customer service. The x4b.net team displayed not only professionalism but also a deep commitment to turning around a negative situation into a positive one. I am beyond grateful for their efforts and dedication to ensuring customer satisfaction. If you ever find yourself in need of reliable and caring support, look no further than x4b.net. Their team's dedication to resolving issues and fostering positive customer experiences sets them apart in the industry. Thank you, x4b.net, for your outstanding service and for proving that a single interaction can make all the difference.Transformative Service Experience at x4b.net: A Grateful Journey
After encountering a rough start with x4b.net, I reached out to their customer support for assistance. To my surprise, the initial skepticism I had was turned into sheer admiration for their exceptional service. The team not only rectified the confusion regarding their packages but also went above and beyond to ensure that I fully understood each aspect. In terms of performance, although there were some hiccups with larger servers initially, the dedicated efforts of the technical team swiftly resolved any issues. Their proactive approach and quick response time truly set them apart in the competitive landscape of server providers. I am thrilled to share that my experience with x4b.net has been nothing short of transformative. The insightful guidance, coupled with the unwavering support, has earned my trust and loyalty. I wholeheartedly recommend x4b.net to anyone seeking top-notch services with a touch of genuine care and professionalism. Thank you for exceeding my expectations and turning a potential setback into a delightful journey of growth and satisfaction!Transformative Service Experience: A Beacon of Excellence
Embarking on my online journey with x4b.net revealed a service that shone brilliantly, barring occasional hiccups. While navigating through the nuances of online performance, I encountered intermittent challenges that persisted week after week, seemingly beyond resolution. Yet, despite these obstacles, the service's core functionality remained commendable. However, what truly sets this platform apart is their outstanding customer support. In a realm where customer service is often lacking, x4b.net's team orchestrated a symphony of empathy and efficiency. Their unwavering dedication to resolving issues with a proactive stance left a lasting impact on my experience. One may stumble upon roads less traveled in the digital landscape, but with x4b.net, I found a guiding light in the form of unparalleled support. Embracing each interaction with warmth and professionalism, the team exemplified a standard of excellence that transcends mere transactions. In a world brimming with options, x4b.net emerges as more than a service provider; they stand as a testament to transformative customer service, illuminating the path for all who seek reliability and respect in their online endeavors.Transformative Support and Exceptional Service Experience at x4b.net
My journey with x4b.net has been nothing short of extraordinary. Initially, I was hesitant due to a negative review I stumbled upon, but I decided to give them a chance, and I'm so glad I did. The customer service team at x4b is truly a gem in the world of online services. Contrary to what I had feared, the staff at x4b greeted me with warmth and understanding. They listened attentively to my concerns and went above and beyond to address them. Unlike the outdated rules mentioned in a previous review, at x4b, the customer is valued and respected at all times. They not only rectified any issues promptly but also took the time to explain the solutions to me in a clear and respectful manner. Moreover, the comprehensive protection and services provided by x4b exceeded my expectations. Not only did they effectively mitigate volumetric attacks, but they also offered solutions to enhance the overall security of my online presence. Their diligence and expertise shone through in every interaction, leaving me feeling supported and secure. In conclusion, my experience with x4b.net has been transformative. I now have peace of mind knowing that my online assets are in safe hands. I wholeheartedly recommend x4b to anyone seeking top-notch protection and unparalleled customer service. Thank you, x4b.net, for going above and beyond to ensure customer satisfaction.No Results Found
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{{{reviewBody}}}Introduction
x4b.net is a leading provider of DDoS protection and network security services. With a mission to ensure the uninterrupted operation of websites and online services, x4b.net offers comprehensive solutions to mitigate the risks associated with cyberattacks. Whether you're a small business owner, a website administrator, or an enterprise-level organization, x4b.net has the tools and expertise to safeguard your online presence.
Pros and Cons
- Pros:
- Robust DDoS protection: x4b.net's advanced DDoS mitigation techniques can handle even the largest attacks, ensuring that your website remains online and accessible.
- 24/7 monitoring: The team at x4b.net is always on high alert, ready to detect and neutralize potential threats before they disrupt your services.
- User-friendly interface: The intuitive dashboard makes it easy for users to manage their security settings and monitor real-time traffic.
- Fast response times: x4b.net's network infrastructure allows for lightning-fast routing and minimal latency, guaranteeing a smooth user experience.
- Cons:
- Higher pricing: While x4b.net offers top-notch services, their pricing may be a bit higher compared to some competitors.
- Limited plan options: Currently, x4b.net offers a limited number of plans, which may not fully accommodate the needs of all customers.
User Experience
x4b.net provides an excellent user experience through their intuitive dashboard and user-friendly interface. Setting up and configuring DDoS protection is straightforward, even for those with limited technical knowledge. The comprehensive analytics and reporting tools allow users to monitor their network's health and track any potential threats in real-time. With 24/7 customer support, x4b.net ensures a smooth user experience and prompt assistance whenever required.
Pricing and Value for Money
x4b.net's pricing reflects the high-quality and reliable network security services they offer. While their plans may be slightly more expensive compared to some competitors, the value for money is undeniable. The peace of mind provided by x4b.net's robust DDoS protection and proactive monitoring justifies the price, as it safeguards your online presence, ensuring uninterrupted operation and minimizing the negative impact of cyberattacks.
Customer Service
x4b.net takes customer service seriously and has a dedicated support team available 24/7. Whether you need assistance with initial setup, have questions about specific features, or require help during an ongoing attack, the knowledgeable support staff is ready to provide prompt and helpful responses. The customer service team goes the extra mile to ensure that users receive the assistance they need, contributing to a positive overall experience with x4b.net.
Product Quality and Selection
x4b.net prioritizes product quality by deploying state-of-the-art infrastructure and leveraging cutting-edge technologies. Their DDoS protection services are built to withstand even the largest and most sophisticated attacks, ensuring the highest level of security for your digital assets. While x4b.net's current service offerings may be limited to DDoS protection and network security, their dedication to reliability and effectiveness is evident in the quality of their products.
Website Usability
x4b.net's website is well-designed and user-friendly. The navigation is straightforward, allowing users to easily find the information they need. The website provides detailed explanations of their services, pricing plans, and features, ensuring transparency and helping customers make informed decisions. The signup process is simple and streamlined, enabling users to quickly get started with their chosen security solution.
Returns and Exchanges
As x4b.net is a service-based provider, returns and exchanges do not apply in the traditional sense. However, they offer a free trial period for users to test their services and decide if they meet their needs. In case of dissatisfaction, the customer support team is readily available to address any concerns or issues and find appropriate resolutions.
Promotions and Discounts
x4b.net occasionally offers promotional discounts, especially during seasonal events or special campaigns. These promotions can be an excellent opportunity for customers to benefit from cost savings while acquiring top-tier DDoS protection and network security services. The website often highlights any ongoing promotions, enabling users to take advantage of these limited-time offers.
Reputation
x4b.net has earned a noteworthy reputation in the field of network security and DDoS protection. Their commitment to delivering reliable solutions and providing exceptional customer service has garnered positive feedback from satisfied clients. Their established presence in the industry and partnerships with reputable organizations further attest to their credibility and expertise.
Payment Options
x4b.net offers multiple secure payment options to cater to different customer preferences. Customers can conveniently pay for their chosen plan using major credit cards, such as Visa, Mastercard, and American Express. Additionally, x4b.net supports PayPal as a popular and trusted online payment method.
Loyalty Programs
At present, x4b.net does not have a formal loyalty program or rewards system. However, they prioritize customer satisfaction and loyalty by providing exceptional services, personalized support, and continuously enhancing their security offerings to meet evolving customer needs. Existing customers can benefit from ongoing advancements and improvements without the need for a formal loyalty program.
Customer Reviews
Customer reviews for x4b.net emphasize their professionalism, reliability, and effectiveness in combating DDoS attacks. Clients appreciate the seamless integration of their services into existing network infrastructures and the peace of mind provided by their comprehensive protection measures. Positive testimonials highlight the outstanding customer support received during critical situations and the overall satisfaction with x4b.net's services.
Community Involvement
x4b.net demonstrates community involvement by actively participating in online forums, industry events, and conferences related to network security and DDoS mitigation. They share insights, best practices, and contribute to the collective knowledge in the field, further establishing themselves as a reputable authority in the industry. Additionally, x4b.net supports and sponsors relevant community initiatives, fostering collaboration and awareness among security professionals.
Shipping and Costs
Since x4b.net delivers services in the digital realm, physical shipping does not apply. Customers can instantly access and activate their chosen services upon purchase. The costs associated with x4b.net's services are transparently presented on their website, ensuring customers are fully aware of the expenses before making a decision. Additionally, x4b.net offers flexible payment plans, allowing customers to choose the most suitable option based on their budget and requirements.