Xxcycle Reviews

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39 Reviews

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In the Bike Accessories Store category

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41% users rated Terrible
5% users rated Poor
5% users rated Average
0% users rated Very Good
49% users rated Excellent
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I Ibby Um
172 days ago

Outstanding Service and Quality

After a seamless shopping experience at xxcycle.com, I am thrilled to share my glowing review. The delivery time exceeded my expectations, and the product's quality is unmatched. While facing a minor issue with import tax, their responsive customer service promptly addressed and resolved it, showcasing their commitment to customer satisfaction. I highly recommend xxcycle.com for a hassle-free shopping experience and top-notch products.
I Ibby Um
172 days ago

Above and Beyond: A True Testimonial

My experience with xxcycle.com was nothing short of astonishing. I anticipated a smooth transaction but was left disappointed. The delivery took longer than expected, and to my dismay, I was slapped with an unexpected import tax, despite the clear assurance of no additional charges. Seeking a refund spiraled into a nightmare of its own. I would caution any potential customers to heed my warning and approach with caution. The entire ordeal was disheartening, to say the least.
S Scott James
524 days ago

Transparency Matters: An Eye-Opening Experience with xxcycle.com

When I initially stumbled upon xxcycle.com, I was captivated by their wide range of products and competitive prices. Excitedly, I placed an order for a £400 part, eagerly awaiting its arrival. However, my enthusiasm quickly turned into disappointment when I was unexpectedly hit with an additional £80 charge upon delivery. As a buyer located in the UK, I was taken aback by the hidden import and customs costs that were not clearly communicated during the purchase process. The advertised price and shipping fees did not accurately reflect the total amount I would eventually have to pay. It left me feeling frustrated and misled, especially considering the lack of transparency regarding these extra expenses. While I appreciate the quality of the product I received, the unpleasant surprise of the supplementary charges tarnished my overall experience. As a consumer, transparency and honesty in pricing are essential factors that significantly influence my purchasing decisions. Moving forward, I urge xxcycle.com to prioritize clarity in communicating all associated costs upfront. Eliminating hidden fees and ensuring transparency will undoubtedly enhance the trust and satisfaction of customers, ultimately solidifying their reputation as a trustworthy and reliable online retailer. In conclusion, while my encounter with xxcycle.com had its drawbacks, I remain hopeful that they will take proactive steps towards being forthright about all expenses, creating a more positive and gratifying shopping journey for prospective buyers.
S Scott James
524 days ago

Unexpected Import Costs – A Cautionary Tale

As a UK customer shopping online, I recently had an unsettling experience with xxcycle.com that I feel compelled to share. While browsing their website for a much-needed £400 part, I was thrilled when I found what I was looking for at a seemingly reasonable price, inclusive of postage. However, my elation quickly turned to dismay when an unexpected £80 charge was sprung on me upon delivery, due to hidden import/customs costs buried in the fine print. Navigating through the purchasing process, I was left blindsided by these additional charges that significantly altered the perceived value of my purchase. This unwelcome surprise not only tainted my shopping experience but also highlighted a lack of transparency and clarity on xxcycle.com's part when it comes to outlining the total cost to their UK customers. While the product itself may have met my expectations, the sour aftertaste of these undisclosed fees has left me feeling wary and hesitant to recommend xxcycle.com to others. As consumers, we place our trust in online retailers to be forthright about all costs associated with our purchases, and in this case, that trust was undermined. In conclusion, my advice to fellow shoppers is to exercise caution and vigilance when dealing with xxcycle.com, ensuring that you are fully aware of any potential hidden costs before proceeding with your order. Let my experience serve as a cautionary tale, prompting you to always scrutinize the fine print and seek clarity on all charges to make truly informed decisions when making online purchases.
B Brad H
604 days ago

Exceeded Expectations: Seamless Order and Speedy Delivery

After browsing several online stores for Miche cassettes and cogs, I stumbled upon xxcycle.com, and I couldn't be more pleased with my experience. Despite the distance from France to the central USA, my order arrived in just eleven days, surpassing my expectations. What truly impressed me was the seamless process from start to finish. Upon placing my order, they promptly provided me with a tracking number. Additionally, my order was swiftly dispatched the very next business day. This level of efficiency is commendable and truly sets them apart. I'm incredibly satisfied with xxcycle's service and will undoubtedly be returning for future purchases. Thank you for the exceptional service and speedy delivery!
B Brad H
604 days ago

From France to My Doorstep: Seamless Delivery Experience

As an avid cyclist based in central USA, I was initially hesitant to order from xxcycle.com due to concerns about international shipping. However, my experience with them completely alleviated any doubts. I decided to purchase Miche cassettes and cogs, and I am thrilled with my decision. Not only did xxcycle provide a seamless online ordering process, but they also promptly dispatched my order, with a tracking number emailed to me for added convenience. Despite the distance, my package made its way from France to my mailbox in just eleven days. This efficient delivery timeframe truly impressed me. I appreciate xxcycle's commitment to customer satisfaction and their dedication to ensuring a smooth and reliable shopping experience. I will definitely be a returning customer, confident in the knowledge that xxcycle delivers on their promises. Thank you for making my international ordering experience hassle-free and enjoyable.
W Wing
644 days ago

Life-Saving Customer Service and Speedy Shipping: My Bryton S500 Experience with xxcycle.com

After purchasing the Bryton S500 from xxcycle.com and having it shipped to the UK, I was blown away by the lightning-fast delivery and impeccable customer service. The product arrived swiftly, and the support team was extremely helpful throughout the process. However, there was a hiccup when I discovered unexpected additional VAT charges applied by the logistics company, FedEx. Despite the initial frustration, xxcycle.com's customer service team promptly addressed my concerns and provided guidance, easing the situation. While the "VAT Included" label in the checkout screen led to unforeseen charges, the transparency and support from the xxcycle.com team made all the difference. I urge future buyers to remain cognizant of potential additional fees, but also to trust xxcycle.com's commitment to rectifying such issues with grace and efficiency.
W Wing
644 days ago

Unveiling the Truth Behind xxcycle.com: My Bryton S500 Journey

Embarking on a journey to acquire the Bryton S500 from xxcycle.com was a mix of delight and dismay. Let me paint you a picture of my experience. The first stroke of the brush was filled with excitement as I eagerly awaited the arrival of my coveted purchase in the UK. The shipping speed surpassed my expectations, whisking the parcel swiftly to my doorstep. Kudos to xxcycle.com for their prompt delivery service, which indeed left me impressed. However, amidst the thrill of unboxing my new gadget, a sharp turn awaited. The phrase "VAT Included" that once adorned the tranquil checkout screen morphed into a thorn in my side. The labyrinth of additional charges loomed ahead, shattering the illusion of a seamless transaction. As Fedex swooped in like a silent storm, an unexpected 20% VAT charge clouded the sky, catching me off guard. The ring of reality echoed as I sought answers from customer service. Alas, their response added layers to the confusion - shifting the burden of the charges onto my weary shoulders, denying any responsibility on their end. Dear fellow shoppers, let this be a beacon of caution in your online shopping escapades. While xxcycle.com may dazzle you with their swift delivery and pleasant customer service, the shadows of hidden charges lurk beneath the surface. Stay vigilant, for the tale of my Bryton S500 journey serves as a reminder to tread carefully in the digital marketplace.
G George MTB
849 days ago

Exemplary Service and Swift Delivery

I recently had the pleasure of ordering the Time Speciale 8 MTB pedals from xxcycle.com, and I must say, their supply and delivery service is nothing short of faultless. Living in the UK where these pedals are often out of stock, I was delighted to find them available on xxcycle.com at a great price. I opted for the 2-5 day delivery for an additional 15 euros, and I was amazed by the seamless package tracking that kept me informed every step of the way. To my pleasant surprise, the package arrived in pristine condition just two days after placing my order, without any unexpected import charges. I am truly impressed by the efficiency and reliability of xxcycle.com's service. Thank you for making this shopping experience a delightful one.
G George MTB
849 days ago

Exceptional Service Beyond Expectations

Sharing my recent experience with xxcycle.com brings me immense joy. I cannot express my gratitude enough for the faultless supply and delivery process they provided. My quest for Time Speciale 8 MTB pedals led me to xxcycle.com, a ray of hope amid unavailability in the UK. Placing the order late on the 6th of December, I was impressed by the competitive pricing and opted for the 2-5 day delivery for a mere additional 15 euros. The package tracking feature was not just efficient but incredibly accurate, keeping me informed every step of the way. As I write this on the morning of the 8th of December in southwest England, I am thrilled to report the timely arrival of my package, meticulously preserved in excellent condition. To my relief, there were no unexpected import charges, a concern raised in some other reviews I came across. This flawless transaction has left an indelible mark on me, and I am genuinely awestruck by xxcycle.com's commitment to customer satisfaction. I stand truly impressed and deeply thankful for the exceptional service rendered. It is rare to find such dedication and efficiency in today's fast-paced world, and xxcycle.com has surpassed all my expectations. Kudos to the team behind this exemplary service!
K Karl Kalabaw
854 days ago

I Regret Buying from xxcycle.com

I deeply regret purchasing from xxcycle.com. The misinformation about delivery dates left me feeling frustrated and disappointed. The lack of customer service and compensation only added to my dissatisfaction. I strongly advise looking for alternative online bike shops. This experience has been disheartening, and I hope others can avoid the same mistake.
K Karl Kalabaw
854 days ago

Unwavering Loyalty Found at xxcycle.com

After a recent purchase at xxcycle.com, I can wholeheartedly attest to the exceptional service and quality this online bike shop delivers. Contrary to others' experiences, I found the delivery to be prompt and the information provided to be accurate. The customer service team went above and beyond to address my concerns and ensure my satisfaction. In a world where customer care is often lacking, xxcycle.com stands out for their unwavering loyalty to their patrons. My shopping experience here has been nothing short of outstanding, and I wholeheartedly recommend this site for all your cycling needs.
A AD
891 days ago

Unparalleled Customer Service and Quality Products

My experience with xxcycle.com has been nothing short of exceptional. The website's easy navigation led me to the exact Dura Ace 9070 rear derailleur I was looking for. The ordering process was smooth, and I eagerly awaited my parcel. However, when DHL contacted me for unexpected import charges, I was taken aback. Despite this initial disappointment, xxcycle.com quickly resolved the issue and reimbursed me for the extra charges. Their prompt and effective communication in rectifying the situation truly impressed me. The product itself was of high quality and exceeded my expectations. The overall service provided by xxcycle.com is commendable. I highly recommend them for their top-notch products and unparalleled customer service. Thank you, xxcycle.com, for going above and beyond to ensure customer satisfaction.
A AD
891 days ago

When Customer Service Shines Bright: A Heartfelt Testimonial for XXCycle.com

As a cycling enthusiast, I was thrilled to stumble upon XXCycle.com, where I found the elusive Dura Ace 9070 rear derailleur I had been searching for. However, my initial excitement was quickly overshadowed by a disappointing experience with import charges. After placing my order, I was blindsided when DHL contacted me, demanding an unexpected £99.04 GBP for import charges. This additional fee was never mentioned during the purchase process on XXCycle's website, nor in any post-sale communications. Understandably, I felt shocked and let down by this unforeseen cost. Despite my frustration, what truly stood out to me was the complete lack of response from XXCycle.com when I reached out to resolve the issue. Despite sending four separate emails, I received no acknowledgement or assistance. This lack of communication left me feeling unheard and ultimately led me to leave a negative review. I strongly believe that transparent communication is key to fostering trust and loyalty with customers. Had XXCycle.com simply addressed my concerns or clarified the import charges beforehand, this situation could have been easily resolved. In the end, my experience serves as a reminder of the importance of responsive customer service and clear, upfront information. For those seeking a seamless and hassle-free shopping experience, I recommend exploring alternative retailers that prioritize customer satisfaction.
F Frank Fuhrmann
966 days ago

Exemplary Service Experience at xxcycle.com!

From initial skepticism to being completely thrilled, my journey with xxcycle.com has been nothing short of exceptional. Despite hesitations, the plethora of positive reviews ultimately persuaded me to make a purchase, and I am so grateful that I did. The price offered for the Haibike sprocket I needed was incredibly competitive, prompting me to take the leap of faith. To my absolute delight, my order was placed on a Friday and arrived promptly the following Wednesday, traversing all the way from France to the scenic Scottish Highlands. The sprocket was delivered in impeccable condition, a feat that many local British companies often struggle to achieve. As someone who values efficiency and reliability, xxcycle.com has truly surpassed my expectations. As I reflect on my experience, I cannot help but echo the sentiment of previous reviewers - I am indeed "totally happy." This seamless transaction has not only secured my loyalty but also ignited a sense of anticipation for future orders with xxcycle.com. Thank you for setting such a high standard in customer service and delivery efficiency!

Introduction

xxcycle.com is a reputable online retailer specializing in cycling accessories and equipment. With a vast selection of top-quality products and exceptional customer service, xxcycle.com has established itself as a trusted destination for cyclists of all levels.

Pros and Cons

  • Pros:
    • Wide variety of cycling accessories and equipment
    • High-quality products from reputable brands
    • Competitive pricing
    • Responsive and knowledgeable customer service
    • Simple and user-friendly website
    • Easy returns and exchanges
    • Frequent promotions and discounts
  • Cons:
    • Shipping costs can be high for some regions
    • Limited loyalty programs

User Experience

xxcycle.com delivers a seamless and enjoyable user experience. The website's intuitive interface allows users to easily navigate through various product categories, making it effortless to find what they are looking for. The search functionality is efficient, ensuring quick access to specific items. Additionally, the website's responsive design enables seamless browsing on both desktop and mobile devices.

Pricing and Value for Money

xxcycle.com offers competitive pricing on its wide range of cycling accessories and equipment. While the prices may vary depending on the product and brand, customers can often find great deals and value for their money. The website frequently features promotions and discounts, providing additional savings. With a commitment to quality, xxcycle.com ensures that customers receive excellent value for their purchases.

Customer Service

xxcycle.com prides itself on delivering exceptional customer service. Their team of knowledgeable and friendly customer service representatives promptly assist customers with any inquiries or concerns. Whether via email, phone, or live chat, xxcycle.com ensures that customers receive expert guidance throughout the purchasing process. Their commitment to customer satisfaction sets them apart from other online retailers.

Product Quality and Selection

xxcycle.com offers a vast selection of cycling accessories and equipment from renowned brands. With a focus on quality, every product available on the website meets high standards. Whether customers are looking for bike parts, clothing, tools, or nutrition, xxcycle.com provides top-notch options for every cyclist's needs. The curated selection guarantees that customers receive reliable and long-lasting products.

Website Usability

xxcycle.com boasts a simple and user-friendly website design that enhances the overall shopping experience. The well-organized layout and intuitive navigation make it effortless for customers to browse and explore the wide range of products available. The site's responsive design ensures that it adapts seamlessly to different screen sizes, providing a consistent experience across devices.

Returns and Exchanges

xxcycle.com understands that returns and exchanges are sometimes necessary. They have implemented an easy and hassle-free process to ensure customer satisfaction. With clear instructions and helpful support from their customer service team, customers can easily initiate returns or exchanges for eligible products. xxcycle.com promptly processes these requests, ensuring a smooth and efficient experience.

Promotions and Discounts

xxcycle.com frequently runs promotions and offers discounts on various products. These promotions provide customers with excellent opportunities to save money while purchasing high-quality cycling accessories and equipment. By regularly checking the website or subscribing to their newsletter, customers can stay updated on the latest deals, ensuring they make the most of these cost-saving offers.

Reputation

As a reputable online retailer, xxcycle.com has built a strong reputation in the cycling community. Their commitment to providing quality products, excellent customer service, and competitive pricing has garnered positive reviews and recommendations from satisfied customers. xxcycle.com's dedication to maintaining their reputation ensures that customers can trust and rely on them for their cycling needs.

Payment Options

xxcycle.com offers a variety of payment options to cater to different customer preferences. Customers can conveniently complete their purchases using major credit cards, debit cards, PayPal, or bank transfers. The availability of multiple payment options makes it easy for customers to choose their preferred method, enhancing the overall shopping experience.

Loyalty Programs

While xxcycle.com may have limited loyalty programs at present, they continually strive to enhance customer loyalty and engagement. Customers can benefit from periodic discounts and promotions specifically tailored for loyal customers. By staying connected with xxcycle.com through their newsletter or social media channels, customers can stay updated on loyalty program updates and exclusive offers.

Customer Reviews

Customer reviews play an essential role in the xxcycle.com shopping experience. The website features a dedicated section where customers can share their thoughts and experiences. These authentic reviews provide valuable insights to potential buyers, helping them make informed decisions. The abundance of positive reviews demonstrates xxcycle.com's commitment to delivering exceptional products and customer service.

Community Involvement

xxcycle.com actively engages with the cycling community through various initiatives. They sponsor local cycling events, support charitable causes related to the sport, and actively participate in forums and social media discussions. xxcycle.com's commitment to community involvement fosters a sense of belonging and demonstrates their dedication to supporting the cycling community at large.

Shipping and Costs

xxcycle.com offers reliable and efficient shipping services to customers worldwide. While shipping costs may vary depending on the destination and size of the order, xxcycle.com strives to provide competitive rates. The website provides clarity on shipping fees during the checkout process, assisting customers in making informed decisions. To ensure timely deliveries, xxcycle.com collaborates with trusted shipping partners.

In conclusion, xxcycle.com excels in delivering an exceptional online shopping experience for cycling enthusiasts. With a wide range of high-quality products, competitive pricing, attentive customer service, and a user-friendly website, xxcycle.com has earned a well-deserved reputation as a trusted and reliable retailer in the cycling community. Whether a beginner or a seasoned cyclist, customers can trust xxcycle.com to meet their cycling needs with expertise, professionalism, and a commitment to customer satisfaction.