Users Voice for Yaantra

34% users rated Terrible
2% users rated Poor
0% users rated Average
1% users rated Very Good
63% users rated Excellent
Pie Chart Review Representation for Yaantra
Yaantra Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Apr 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.4 3.8 2.8 2.7 4
Dec 2022 2 5 5 5 5 5
Jan 2023 5 1.4 4.2 3.4 4.6 2.6
Feb 2023 1 1.3 5 5 5 5
Mar 2023 3.7 5 5 5 5 5
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Detailed Yaantra Review by

Introduction

Yaantra.com is an e-commerce platform that specializes in offering high-quality refurbished smartphones, laptops, tablets, and accessories at affordable prices. It was founded in 2013 and has since then revolutionized the second-hand mobile phone market in India. Yaantra has grown into a trusted and reliable platform in the tech industry, providing customers with a wide range of products from top brands such as Apple, Samsung, Xiaomi, and OnePlus.

Pros and Cons

Pros:
  • The price of products is quite affordable and reasonable compared to the current market price.
  • The products on the platform are thoroughly checked for any issues and come with a warranty period.
  • The platform offers free doorstep pickup and delivery service, making it user-friendly.
  • Upon purchasing a product, Yaantra guarantees fast delivery and hassle-free returns or refunds.
  • The platform provides a secure shopping experience for its customers with encryption technology that ensures the safety of personal information.
Cons:
  • Though there is a wide range of products welcomed on the platform, the selection of brands can be limited.

User Experience

Yaantra.com provides a simple and easy-to-navigate website that allows users to browse products, place orders, and track their order status. The interface is user-friendly, and product images and descriptions are insightful and clear, making it easier for customers to make informed purchases. The loading time is quick, which makes for an overall great user experience.

Pricing and Value for Money

Yaantra offers competitive pricing for all products listed on its platform, with discounts and deals available from time to time. With a 6-month warranty and a 30-minute doorstep pickup and delivery service, customers are guaranteed to get good value for their money.

Alternatives

Alternative e-commerce platforms to consider include Amazon, Flipkart, and Snapdeal. However, these platforms do not specialize in refurbished products, making Yaantra the best choice for customers looking for quality refurbishment products.

Customer Service

Customer service at Yaantra is top-notch, with a team of dedicated customer care executives always available to address any concerns or queries in a quick and professional manner. The platform offers 24/7 customer support through email, phone calls, and live chat, making it easy for customers to get in touch at any time.

Product Quality and Selection

Yaantra offers a high standard of refurbishment, ensuring that each product on its platform undergoes thorough testing to ensure its quality. The platform provides a wide range of products that includes smartphones, laptops, and tablets, making it a one-stop-shop for tech enthusiasts.

Website Usability

The Yaantra.com website provides a user-friendly interface, with easily accessible navigation menus, detailed product listings, and intuitive search filters. The website is also optimized for mobile devices, which makes it ideal for on-the-go shopping.

Returns and Exchanges

Yaantra offers a hassle-free return and exchange policy. Customers have up to 30 days to initiate a return or exchange. The customer support team is available 24/7 to help customers process their returns or exchanges.

Promotions and Discounts

Yaantra offers a range of promotions and discounts on its website, including discount codes, flash sales, and discounted prices of the week. Customers can also subscribe to the platform's newsletter to stay informed of new deals and promotions.

Reputation

Yaantra has built a strong reputation in the tech industry as a reliable and trustworthy platform. The business is highly rated by consumers, and its products come with a warranty, which has helped build trust with customers.

Payment Options

The platform offers several payment options, including credit/debit cards, net banking, and cash on delivery.

Loyalty Programs

Yaantra does not currently offer any loyalty programs.

Customer Reviews

Customer reviews on the platform are highly positive, with praise for its fast delivery, reliable products, and hassle-free returns.

Community Involvement

Yaantra is actively involved in community service and focuses on reducing electronic waste by refurbishing and reusing electronic products. The company has also partnered with several non-profit organizations to support education and women's empowerment.

Shipping and Costs

Yaantra offers free doorstep pickup and delivery for all orders. It provides fast delivery within 2-4 days of an order being placed. There are no hidden fees or costs, and the platform is transparent about all charges.

Yaantra Recent User Reviews

User Rating

5 stars

63

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Reviewer Name: Janardhan Gurram

Review Submission Date: 2023-02-09

Review Title: I gave a device for screen replacement…
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Review Description: I gave a device for screen replacement but they reported some other problem besides that, I approved the quotation given by them . I found when phone delivered after one day stopped working, When I asked for repair it again, they did not turn up for pick up again. Waste of money, looting the money with duplicate spare parts

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Reviewer Name: pskesava murthy

Review Submission Date: 2023-02-07

Review Title: My redmi go mobile repair yaantra…
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Review Description: My redmi go mobile repair yaantra mobile repair service Is very good ???? experience liked it

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Reviewer Name: Deepak Senapati

Review Submission Date: 2023-01-28

Review Title: Prompt service
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Review Description: I was facing a lot of difficulties due to slowness of my laptop, then I connected with Yaantra through WhatsApp. They are very prompt in action, they picked up my laptop from my home and resolved the issue at the earliest. Now my laptop is working very nicely. Thank you Yaantra.

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Reviewer Name: Yashvanth Shetty

Review Submission Date: 2023-01-02

Review Title: Worst Service in the world
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Review Description: Hello All,Please do not go with Yantra for any sort services. When they take your phone they will give it back with one or the other issues and they will start making money.I gave my iphone 12 mini for Display replaced and then they returned with Network issue. Again they picked it and display was not fitted properly.Again they picked and now the charging was issue they repicked and gave me back saying there is a issue with board. From beginning they were playing arround.So please do not prefere Yantra.Worst service ever.

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Reviewer Name: Sushil

Review Submission Date: 2022-12-17

Review Title: Very bad company the way they treat…
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Review Description: Very bad company the way they treat with customer is worst I can’t imagine this type of way they treat a customer. And they said they have level 3-4 engineers but they didn’t repair i think they have worst engineers and just making the bills in my opinion please don’t trust this company

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Reviewer Name: Niraj

Review Submission Date: 2022-11-16

Review Title: The service and the delivery person was amazing . I am glad that I book this for my phone doorstep delivery and next time for repairing my phone I will surely order from yantra ?????
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Review Description: My experience was amazing with yantra and their services . I am glad that i book doorstep delivery and service . Without any tension I will book yantra for my repairing phone. Thank you yantra

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Reviewer Name: Shubham Mutha

Review Submission Date: 2022-11-02

Review Title: Worst first experience
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Review Description: Booked it on 1Nov at @3.45pm.today is 2 Nov still no call nor any message. So unprofessional. You could have informed me the same day I would have not waited to waste 1 day and would have repaired it outside. My first experience was very the worst. Still after 24 hours no message. I think you don't need a business you have enough.

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Reviewer Name: Mrudula Velumuri

Review Submission Date: 2022-10-27

Review Title: While giving the service the customer…
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Review Description: While giving the service the customer care service call many times for the confirmation of service. After the service if any problem comes they delay to get the service or don't responded back also

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Reviewer Name: BHARATH INDIA

Review Submission Date: 2022-10-06

Review Title: Yantra is the biggest froud company…
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Review Description: Yantra is the biggest froud company which uses its brand association with Flipkart for looting people. there are helping cheaters .they have destroyed my 52k lap . i donot have sufficient proof so i cannot file a suit . else i have kicked that yaantra . -5 rating . they are day light robbers

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Reviewer Name: Sriram Viswanathan

Review Submission Date: 2022-07-22

Review Title: Poor service
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Review Description: Hi, my name is sriram, m a regular customer and always been happy with your services and responses but this time it has given me a bad eperience, I called for iphone 6 battery problem, but no call back received yet. Never expected this from Yaantra.