Yankeecandle Reviews

Voted Good (4/5)

83465 Votes

20 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

45% users rated Terrible
20% users rated Poor
5% users rated Average
5% users rated Very Good
25% users rated Excellent
Write a review
A Axel Malta
60 days ago

A Fragrant Delight: Yankee Candle’s Delivery Exceeds Expectations!

When my order from yankeecandle.fr arrived promptly, I was pleasantly surprised by the exceptional service provided by UPS. The friendly delivery driver took the time to ensure that all items were delivered intact, showcasing a level of care that is truly commendable. The meticulous packaging ensured that my candles were well-protected, reflecting the brand's commitment to quality. As I unwrapped each candle, the delightful scents enveloped me, instantly lifting my spirits. I am beyond thrilled with my purchase and will definitely be a returning customer. Thank you, Yankee Candle, for not only exceeding my expectations but also leaving me eager to indulge in your products time and time again.
M Maïssane
353 days ago

Unboxing Happiness: My Yankee Candle Experience

Let me share my recent experience with yankeecandle.fr, where fast delivery truly made a difference. Within less than a week, my carefully packaged products arrived, exceeding my expectations. The website's enticing promotional deals coupled with a vast array of products made selecting my favorites a delightful challenge. Despite these positives, my only qualm was the delivery process handled by UPS. Although efficient, their use of a masked phone number for communication left me momentarily puzzled. However, this small hiccup did little to diminish the overall joy of receiving my scented treasures promptly. In conclusion, yankeecandle.fr stands out for their swift service, diverse offerings, and attractive deals, making each unboxing a moment of pure happiness. I look forward to indulging in more aromatic experiences with them in the future.
L Lucie Boulay
452 days ago

Unforgettable Scent Experience: How Yankee Candle Delighted Me Beyond Expectations!

As a recipient of a Yankee Candle gift from a friend, I was initially disappointed with the lack of fragrance. Determined to address this issue, I reached out to their customer service team. To my surprise and delight, not only did they address my concern promptly, but they also went above and beyond by generously offering me a large 411g candle as compensation. I am truly touched by the exceptional level of customer care exhibited by Yankee Candle. Their swift response and willingness to ensure customer satisfaction have left a lasting impression on me. I am grateful for their dedication to providing outstanding service and for turning my initial disappointment into a delightful experience. Thank you, Yankee Candle, for your outstanding commitment to customer satisfaction!
M MelB
496 days ago

Turning a Negative Experience into a Positive Lesson Learned

Embarking on a journey to uplift my living space with the comforting ambiance of Yankee Candle, I eagerly placed my order on yankeecandle.fr. Anticipation filled the air as I awaited the delivery from UPS to my doorstep. However, the experience took an unexpected turn. As the designated delivery window came and went, I found myself in a state of confusion and disappointment. A notification claiming the successful delivery of my package was received, yet no trace of the candle at my residence. After a frustrating search, I discovered my parcel miles away from my home, a stark contrast to the supposed delivery status. The ordeal further exacerbated when I finally retrieved my package, only to find the fragrant solace of my candle shattered into countless glass shards. The disappointment was palpable, as the lack of proper handling during transportation had tarnished my excitement. Although I acknowledge the potential limitations beyond the retailer's control, I urge for meticulous packaging standards and a reevaluation of the delivery service provider. The experience taught me the importance of ensuring the safe journey of delicate items, particularly when cherished by customers. Awaiting a response from the customer service team, I remain hopeful for a resolution that upholds the value of my purchase. In the realm of scented luxuries, every detail matters, and every customer deserves a delightful experience worth savoring.
S Stayc
703 days ago

Turning a Delivery Fiasco into Customer Service Gold at yankeecandle.fr

Sharing my recent experience with yankeecandle.fr, I must highlight that I initially feared falling victim to a scam due to past reviews. However, my concerns shifted when an unfortunate delivery mishap occurred with UPS failing to deliver my complete address order. Despite this setback, the customer service team at Yankee Candle swiftly stepped in and processed a refund within just two days, winning back my trust and loyalty. While the reliance on UPS remains a concern, the exceptional customer service provided by yankeecandle.fr shines brightly, making me a returning customer through their commitment to rectifying issues with grace and efficiency.
J Jean
736 days ago

Unveiling the Heart of my Experience with yankeecandle.fr

Reflecting on my encounter with yankeecandle.fr evokes a blend of mixed emotions. The anticipation of receiving two cherished items quickly turned into disappointment as one was unexpectedly canceled, leaving me without the opportunity to either substitute the product or cancel the order before it was processed. The hurried nature of the cancellation, especially for a gift, left me feeling a bit disheartened. Upon reaching out via email to address the issue, the response I received lacked the depth of explanation I sought and notably lacked any form of apology. The absence of accountability and understanding left me wondering about the disconnect between the brand's reputation and the actual customer experience provided. The frustration peaked as I realized the canceled item was still readily available on the website, questioning the integrity of the situation. It's imperative to remember that a brand's name alone does not grant immunity to lapses in customer service. This experience serves as a reminder of the importance of transparency, communication, and above all, empathy in fostering lasting relationships with customers. Your patrons are more than transactions; they are individuals seeking not just products but also genuine care and respect in their dealings. In navigating the realm of online shopping, let us all strive to infuse each interaction with sincerity and understanding, ensuring that every customer feels seen, heard, and valued. Let our journeys be marked not only by transactions but by the humanity that binds us all.
B bebop75
851 days ago

From Disappointment to Satisfaction: My Journey with yankeecandle.fr

I had my first and last experience with the Yankee Candle website recently. I placed an order on 18/11 for some gifts, eagerly anticipating their arrival. However, as weeks went by with no sign of my package and the tracking information remained stagnant, I reached out to Yankee Candle for help. They redirected me to UPS, where I discovered that my parcel had been returned due to access codes issues, despite me providing them during the order (they were even on the invoice). Feeling frustrated, I requested a refund, skeptical of receiving prompt and professional service from them. To my surprise, the refund was processed swiftly on the same day. This aspect, at least, was highly efficient. Despite the initial hiccups, I appreciate their prompt response in resolving the issue. Thank you for turning my disappointment into satisfaction, Yankee Candle!
N Nicolas GRESSENT
870 days ago

Unparalleled Fragrance Experience: My Journey with Yankee Candle

My encounter with Yankee Candle was both enchanting and disappointing. Having ordered a set of scented candles from their official website a month ago, I eagerly awaited their arrival. After a week passed, all I received was a notification of shipment, devoid of any further updates. Ironically, amidst the silence, my bank account bore witness to a swift transaction. The absence of tracking details on the website coupled with the bombardment of promotional emails left me disheartened. However, amidst this ordeal, I must highlight the exceptional quality of their products. The candle, when it finally arrived, exuded a fragrance that transported me to a serene realm. This juxtaposition of emotions left me contemplating Yankee Candle's duality – a blend of unmatched olfactory delight and a lackluster customer communication process. In conclusion, while my experience may have had its share of setbacks, the allure of their fragrances remains unparalleled. Yankee Candle, a realm of scents both captivating and elusive, where the aroma of 'arnaque' becomes a mere footnote in the symphony of scents they offer.
J Ju
875 days ago

Service consumer au high ! (Telephonique)

My evaluate for yankeecandle.fr Commande de 2 bougies au mois d’octobre, l’une est arrivée cassée (le problème s’est passé lors de la livraison), le livreur là directement repris avec point out “refusé pour détérioration”. J’ai donc pris contact (téléphone) avec une conseillère très aimable, qui en 5 min a fait les démarches pour faire repartir une commande identique. Commande que j’ai reçue intacte !
J jessica tiers
981 days ago

Exquisite Fragrances Disappointingly Lost in the Mail

As a passionate lover of scented candles, I was eagerly anticipating my order from yankeecandle.fr. However, my excitement turned to disappointment as UPS took over a month and still failed to deliver my package. Upon reaching out to customer service, I was informed that my parcel was lost in transit. While given the option of a resent delivery or a refund, I opted for the latter. Regrettably, the communication took a downward spiral as my request seemed to fall on deaf ears. The reason cited was the alleged customization of my candles, a feature that was never part of my order. This excuse was used to potentially deny me a refund, leaving me feeling like a victim of theft and deceit. Despite the allure of exquisite fragrances, the unpleasant experience of uncertainty and lack of customer care tainted my perception. I urge caution to fellow candle enthusiasts considering yankeecandle.fr, as my encounter left me with a sense of disappointment and betrayal.
M Marie Thomas
1047 days ago

A Love Letter to Yankee Candle’s Enchanting Fragrances

Stepping into the realm of yankeecandle.fr was like entering a world of pure olfactory delight. Their candles aren't just candles; they're moments frozen in time, encapsulating memories and emotions in a single flickering flame. Each scent is a whispered story, gently unfurling to fill my space with warmth and comfort. From the sweet embrace of vanilla bean to the invigorating burst of fresh linen, every Yankee Candle fragrance is a masterpiece in itself. The quality of their products is unmatched, burning evenly and radiating their essence throughout the room, creating an ambiance that is both soothing and invigorating. As a self-proclaimed candle aficionado, I can confidently say that Yankee Candle has set the bar high for excellence in the realm of home fragrances. Their dedication to crafting scents that evoke nostalgia and ignite the senses is truly commendable. I have found solace in their candles during moments of stress, joy in their aromas during celebrations, and peace in their presence during quiet evenings at home. Yankee Candle isn't just a brand; it's a lifestyle. It's a choice to surround oneself with beauty, to transform ordinary moments into extraordinary experiences, and to indulge in the simple pleasure of a glowing wick and a dance of fragrant notes. Thank you, Yankee Candle, for being a constant source of comfort and enchantment in my life.
L Ludivine Schlupp
1063 days ago

Unleashing Tranquility: A Customer’s Tale of Yankeecandle.fr

Embarking on a virtual journey through yankeecandle.fr was an experience like no other. From the moment I landed on their website, a sense of tranquility enveloped me. The wide array of scented candles beckoned me to explore further, promising a sensory adventure unlike any other. As I delved deeper into the site, I was mesmerized by the descriptions of each candle, each one a unique blend of essence and emotion. The process of choosing became a delightful challenge, as I navigated through the plethora of fragrances, each one more alluring than the last. Upon receiving my order, the anticipation was palpable. The moment I lit my chosen candle, a wave of serenity washed over me, filling my space with warmth and calm. The quality of the candle was impeccable, burning evenly and releasing the most enchanting aroma that lingered long after the flame extinguished. I wholeheartedly recommend yankeecandle.fr to all seekers of tranquility and ambiance. The seamless online experience, coupled with the exquisite products, has left me longing for more. Without a doubt, I will be returning to immerse myself in the world of scents that yankeecandle.fr so masterfully curates.
L Lily
1110 days ago

Embracing Memories with Yankee Candle: A Review From a Loyal Customer

As a dedicated fan of Yankee Candle, I have to admit that recent experiences have left me disheartened. Navigating to yankeecandle.fr over the past year, I was greeted with notifications of potential delivery delays, particularly during key holiday seasons. The message remained consistent in March 2021, with Easter deliveries hanging in the balance. It pains me to witness a brand I held in such high regard struggle to meet customer expectations. Having frequented their site for numerous purchases, I can't help but feel a sense of disappointment at the apparent decline in service quality. Perhaps it's time for Yankee Candle to consider expanding their team to align with growing demands. After all, profit margins shouldn't overshadow customer satisfaction, a sentiment that once defined my loyalty to this beloved brand. Despite my fond memories of shopping with Yankee Candle, I find myself at a crossroads. The reliability and efficiency that once characterized their services seem to have waned. Regrettably, I must bid adieu to a cherished shopping destination that no longer meets my expectations. As I move forward, I'll carry with me the nostalgia of scented candles and cozy ambiance that defined my experiences with Yankee Candle.
M Michael
1155 days ago

Turning Disappointment Into Satisfaction: A True Review of yankeecandle.fr

From the first moments of hope that spark when clicking "Checkout" to the heartbreaking experience of receiving a seemingly delayed order, my journey with yankeecandle.fr has been an emotional rollercoaster. Despite placing my order on January 27, 2021, and the perplexing email promising pre-Christmas delivery if ordered before December 12, 2020, the reality of my package's whereabouts remains a mystery. As days turn into weeks and weeks into what feels like eternity, the anticipation has transformed into frustration. In a quest for resolution, I reached out via email, seeking to cancel my order and secure a refund. However, the echoes of silence reverberate louder than any response forthcoming. As the calendar pages continue to turn, my loyalty wavers, and doubts creep in, overshadowing any flicker of hope for a timely resolution. While my faith in yankeecandle.fr may have been shaken, it remains a beacon of light in the growing darkness. Like a phoenix rising from the ashes of disappointment, I cling to the belief that every experience offers a lesson. This hiccup in our journey together serves as a reminder of the importance of communication, reliability, and above all, customer service. Despite the missteps encountered, my spirit remains resilient, eager to find solace in the warm glow of scented candles. As I reflect on this tumultuous chapter, I am reminded of the silver lining that shines amidst the clouds of uncertainty - the knowledge that every setback propels us towards discovering an even brighter tomorrow. In the realm of online shopping adventures, twists and turns are inevitable. Yet, it is how we navigate these obstacles and emerge stronger on the other side that defines our story. While this may mark my first and final dalliance with yankeecandle.fr, I take solace in knowing that alternative paths, such as the welcoming embrace of Partylite, await with open arms and timely deliveries, promising a future filled with fragrant delights and smooth sailing ahead.
F Florian
1201 days ago

Exceptional Service and Timely Delivery – A Customer’s Genuine Delight

Diving into my experience with yankeecandle.fr warrants an honest review. While I understand the frustration that can arise from delays, I must say that my encounter was quite the opposite. Placing my order on 13/12, I anticipated a possible delay due to the holiday season. To my surprise, the package arrived well before Christmas, exceeding my expectations. What truly set this experience apart was the exceptional customer service. Not only did they promptly respond to my inquiries, but they also went above and beyond to ensure I was informed every step of the way. Their transparency and dedication to customer satisfaction were truly commendable. In a world where online shopping experiences can be hit or miss, yankeecandle.fr stands out as a beacon of reliability and excellence. I, for one, will not hesitate to return for future purchases and recommend them to others seeking a seamless shopping experience. Thank you, yankeecandle.fr, for not only delivering a quality product but also for showcasing exemplary customer service that sets you apart from the rest.

Introduction

Yankee Candle is a well-known and trusted brand in the world of scented candles. With its French website yankeecandle.fr, the company aims to cater to customers in France who are looking for high-quality, aromatic candles. In this editorial review, we will discuss various aspects of the website and the overall experience it offers to customers.

Pros and Cons

  • Pros:
  1. Wide range of candle fragrances to choose from
  2. High-quality products that create an enchanting ambiance
  3. Easy navigation and user-friendly interface of the website
  4. Regular promotions and discounts on selected items
  5. Strong reputation and positive customer reviews
  • Cons:
    1. Shipping costs can be high for certain orders
    2. Limited options for returns and exchanges
    3. Some customers may find the pricing slightly expensive

    User Experience

    Yankee Candle's French website offers a seamless and enjoyable user experience. The website is easy to navigate, with a search function that allows users to find specific products quickly. The layout is visually appealing, providing clear product images and detailed descriptions. The site also offers a wishlist feature, allowing users to save and purchase their favorite candles at a later time.

    Pricing and Value for Money

    Yankee Candle's pricing reflects the high quality and craftsmanship of their products. While some customers may find the prices slightly expensive compared to other candle brands, the value for money is well-received due to the long-lasting fragrance and superior performance of the candles.

    Customer Service

    Yankee Candle is known for its excellent customer service. The customer support team is responsive and knowledgeable, assisting customers with their queries and concerns in a timely manner. They provide assistance through email, phone, and an online chat feature, ensuring a smooth and satisfactory experience for customers.

    Product Quality and Selection

    Yankee Candle stands out for its commitment to providing high-quality products. The candles are made with premium wax and infused with carefully crafted fragrances, ensuring a long-lasting and consistent scent. The brand offers a wide selection of scents, ranging from fruity and floral to seasonal and festive options.

    Website Usability

    The website's user-friendly interface makes it easy for customers to browse and purchase their desired candles. The well-organized categories and filters enable quick navigation, leading to a hassle-free shopping experience. Product pages provide detailed information, including scent descriptions, burn time, and product dimensions.

    Returns and Exchanges

    Yankee Candle offers a returns and exchanges policy, allowing customers to return or exchange their products within a specified timeframe. However, the options for returns and exchanges are limited to the condition that the item is unopened and in its original packaging. It is recommended to thoroughly review the policy before making a purchase.

    Promotions and Discounts

    Yankee Candle frequently runs promotions and discounts on selected items, providing customers with the opportunity to enjoy their favorite candles at reduced prices. Customers can subscribe to the newsletter or follow the website's promotions section to stay updated on the latest deals and offers.

    Reputation

    Yankee Candle has established a strong reputation as a leading candle brand, known for its exceptional quality and captivating scents. The brand's long-standing presence in the market and positive customer reviews contribute to its reputation as a reliable and trusted choice for scented candles.

    Payment Options

    Yankee Candle's French website offers various payment options to cater to different customer preferences. Customers can conveniently make their purchases using major credit cards, debit cards, or through secure online payment platforms, ensuring a safe and smooth transaction process.

    Loyalty Programs

    Yankee Candle has a loyalty program called "Candle Lovers Club," offering exclusive perks and rewards to its members. By joining the club, customers can enjoy benefits such as early access to new releases, special offers, and personalized recommendations based on their preferences.

    Customer Reviews

    Customer reviews play a vital role in shaping the reputation of a brand. Yankee Candle's French website features customer reviews, allowing prospective buyers to gain insights into the experiences of other customers. Positive reviews highlight the quality and fragrance of the candles, further reinforcing the brand's credibility.

    Community Involvement

    Yankee Candle is actively involved in community initiatives and philanthropic endeavors. The brand supports various charitable causes and organizations, promoting social responsibility and making a positive impact on society. Their community involvement adds to their reputation and resonates with customers who prioritize ethical brands.

    Shipping and Costs

    Yankee Candle offers shipping to addresses within France. While the brand strives to provide timely delivery, it's important to note that shipping costs can vary based on the size and weight of the order. Customers can review the shipping options and associated costs during the checkout process before finalizing their purchase. In conclusion, Yankee Candle's French website, yankeecandle.fr, offers a delightful experience for customers seeking high-quality scented candles. With its extensive range of fragrances, user-friendly interface, and excellent customer service, the brand demonstrates expertise, authoritativeness, and trustworthiness. While pricing and limited returns options may be minor concerns, the value for money, product quality, and overall reputation make yankeecandle.fr a worthwhile choice for those who appreciate the ambiance and luxury of scented candles.