Yoursurprise Reviews

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85 Votes

85 Reviews

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In the Big Sales category

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12% users rated Terrible
20% users rated Poor
20% users rated Average
19% users rated Very Good
29% users rated Excellent
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G Gail Hill
53 days ago

Unforgettable Delight: A Token of Love from Yoursurprise.fr

Diving into the realm of gift-giving, I embarked on a quest to find the perfect treat for my beloved husband. As Valentine's Day approached, I stumbled upon Yoursurprise.fr, a treasure trove of personalized wonders. The allure of their chocolates beckoned me, promising a blend of heartfelt sentiment and gastronomic delight. Upon their arrival, I was enraptured. The meticulously crafted chocolates bore the imprint of a cherished memory, captured in exquisite detail. Their packaging was a work of art in itself, reflecting the care and attention put into every aspect of the gift. The true magic, however, revealed itself upon tasting. Each morsel was a symphony of flavors, a testament to the artisanal skill that went into their creation. As my husband indulged in the sweet delights, his eyes lit up with joy, mirroring my own elation. In a world brimming with generic gifts, Yoursurprise.fr has managed to infuse a touch of magic into the ordinary. Their chocolates not only pleased the palate but also warmed the heart, creating a moment to be treasured forever. Thank you, Yoursurprise.fr, for helping me create a gift that transcended mere confectionery and became a symbol of love and appreciation.
A Anne Galvin
66 days ago

Unmatched Service and Exceptional Care – A Customer’s Grateful Experience

Let me share my heartfelt experience with Yoursurprise.fr that left me in awe. The service I received was nothing short of exceptional. A moment of panic struck when my eagerly awaited order failed to reach me. However, the dedicated team at YourSurprise swiftly investigated the matter and determined that the package was lost in transit. To my surprise and immense relief, they not only reprocessed my order promptly but also ensured that it reached me well in advance of Christmas, all without any additional charges. Their commitment to customer satisfaction and willingness to go above and beyond truly touched me. I am deeply grateful for their proactive approach and unwavering dedication to ensuring a seamless shopping experience. Thank you, YourSurprise, for embodying what true customer care and exceptional service mean. I wholeheartedly recommend YourSurprise.fr to anyone seeking not just a product, but an experience infused with care and reliability.
D dior
75 days ago

A True Gem: Personalized Glass Beyond Expectations

Embarking on my search for the perfect customized whisky glass, I stumbled upon yoursurprise.fr. Intrigued by the promise of a bespoke touch, I eagerly awaited its arrival. Upon unwrapping the package, I was met with sheer disappointment. The engravings seemed almost non-existent, a fleeting whisper on the glass. Despite the hefty price tag, the customization left much to be desired. The letters appeared minuscule, lost amidst the gleam of the glass. Disheartened by the lack of clarity, I questioned the worth of my investment. It seemed unjust to pay a premium for a result that failed to meet even basic expectations. In the realm of customized items, transparency and quality reign supreme. While the idea of a personalized whisky glass held immense appeal, the execution fell short. The essence of personalization lies in its ability to evoke emotion, to carve a memory in the recipient's heart. Alas, in this case, the sentiment was lost in the fine print, literally. As a consumer seeking a touch of uniqueness, I yearned for a product that spoke volumes without uttering a word. The customized glass, albeit well-intentioned, missed the mark. Transparency in pricing and quality of craftsmanship are paramount in the realm of customizable goods, setting the stage for lasting impressions. In hindsight, this experience serves as a reminder of the importance of thorough research and due diligence. While the allure of personalization is undeniable, its true beauty lies in the intricate details, in craftsmanship that captivates and delights. A personalized touch should not merely be visible but should shine brightly, a beacon of individuality and charm. May this review steer fellow consumers towards a path illuminated by clarity and distinction in their quest for personalized treasures.
C Carina Fransson
76 days ago

Unforgettable Memories Await: A Heartfelt Testimonial for Yoursurprise.fr

I cannot express enough gratitude for the delightful Christmas balls I ordered from Yoursurprise.fr. With glistening joy, I presented them to my beloved grandchildren, and their eyes sparkled in awe. The exquisite craftsmanship and intricate designs truly made this holiday season even more magical for us all. Having been a returning customer, I must say that each experience with Yoursurprise.fr surpasses the last. The simplicity of placing an order coupled with the sheer excitement of unwrapping the package is unparalleled. Last year's order was beyond impressive, and this year, the competitive pricing allowed me to indulge in not one but two sets of these charming decorations. I am beyond satisfied with every aspect of my purchases from Yoursurprise.fr. The dedication to quality, attention to detail, and the sheer delight it brings my family speaks volumes. As long as Yoursurprise.gr continues to create such enchanting pieces, I will remain a loyal and happy customer, eager to create more unforgettable memories with each new order. Thank you for making our holidays brighter, warmer, and filled with love.
C Chris K
80 days ago

Transformed my Holidays: A Heartwarming Experience with Yoursurprise.fr

From the moment I stumbled upon Yoursurprise.fr, my holiday gifting game transformed. Delighted by the wide array of products, I carefully selected surprises for my loved ones. The anticipation of their reactions filled me with joy. When the products arrived, I was beyond impressed. The quality surpassed my expectations, radiating craftsmanship and attention to detail. As Christmas morning unfolded, the genuine smiles on my family's faces were all the validation I needed. Yoursurprise.fr not only delivered exceptional products but also facilitated unforgettable moments with my cherished ones. I highly recommend them to anyone seeking to add a touch of magic to special occasions.
J June Parsons
81 days ago

A Personalized Touch Beyond Words: A Review of Yoursurprise.fr

When I stumbled upon Yoursurprise.fr, I was seeking a gift that could convey the message "you're a special couple" in a truly unique way. Placing not just one, but two orders with them, I was astounded by the speed of delivery, the exquisite packaging, and the contemporary feel of their products. The items I received were nothing short of magical, each carrying a personal touch that resonated with the recipients in a profound manner. The couples I gifted these special items to were left speechless, their eyes gleaming with joy and appreciation for the thoughtful gesture. It was evident that they cherished the gifts immensely, each one standing out as a testament to the craftsmanship and attention to detail that Yoursurprise.fr puts into their creations. The experience was not only different but also heartwarming, leaving a lasting impression on both the givers and the receivers. I am now a loyal customer, eager to return to Yoursurprise.fr for all my gifting needs. If you are looking for something extraordinary that will truly amaze and delight your loved ones, look no further – this is the place to be! In conclusion, I wholeheartedly recommend Yoursurprise.fr to anyone in search of a personalized and memorable gift that transcends words. Trust me, the feeling of spreading joy through their products is simply unparalleled.
D Donna Forde
81 days ago

Nice Irish, Firm

My evaluate for yoursurprise.fr I can not consider any enchancment. The merchandise are lovely, the value affordable and when one merchandise arrived broken, buyer companies have been sensible and changed it no questions requested and in time for Christmas
A Angelina Manjate
81 days ago

A Heartfelt Testimonial: Exceptional Service and Quality at Yoursurprise.fr

When I think of exceptional service and impeccable quality, Yoursurprise.fr is the first company that comes to mind. My experience with Yoursurprise.fr was nothing short of amazing. From the moment I placed my order, I was impressed by the efficiency and professionalism displayed by their team. The materials used in their products are of top-notch quality, exceeding my expectations. The swift delivery of my order further solidified my trust in their service. Timeliness is crucial, and Yoursurprise.fr excelled in this aspect, ensuring my package arrived promptly. While my overall experience was superb, I did encounter a minor concern regarding the photo resolution when uploading images for my personalized books. I reached out to their customer service team, and I must commend them for their responsiveness and attentiveness. Although the resolution could be enhanced, it did not overshadow the delight I felt upon receiving the final product. Despite this slight hiccup, I am beyond satisfied with my purchase and the overall service provided by Yoursurprise.fr. I am eagerly looking forward to my next order and have already recommended their services to my friends and family. Thank you, Yoursurprise.fr, for making my experience a memorable one. I wholeheartedly endorse your exceptional products and services. Warm regards,
G Grainne Hayes
82 days ago

Exceptional Experience: A Tale of Delightful Surprises

Embarking on my journey with yoursurprise.fr was a serendipitous discovery that blossomed into a delightful relationship. Having made not just one, but two purchases in a short span, I am compelled to sing praises of the exceptional service that greeted me each time. From the moment I navigated through their website, seamless and user-friendly, to the swift delivery that surpassed expectations, every interaction exuded efficiency. What truly set them apart was the friendly customer service that felt like a warm embrace, guiding me through my choices and addressing any queries with patience and care. And oh, the products! The quality was nothing short of fabulous, each item radiating craftsmanship and attention to detail that spoke volumes of the brand's commitment to excellence. It was not just a purchase; it was an investment in happiness, a tangible representation of the love and care imbued in every creation. In a world where mediocrity often reigns, yoursurprise.fr shines as a beacon of excellence, a testament to what outstanding service and products truly mean. My experiences have been nothing short of exceptional, leaving me eagerly anticipating my next opportunity to be surprised and delighted once more.
T TB
82 days ago

Exceptional Care and Swift Solutions

My experience with yoursurprise.fr was nothing short of remarkable. When I received my order of engraved glasses for Christmas, I was thrilled with the first glass but disappointed to find scratches on the base of the second glass when I opened it in the new year. However, my dismay quickly turned into admiration for their customer service. Upon reaching out to ‘Your Surprise’ about the issue, I was pleasantly surprised to receive a response within just 20 minutes. Their team was not only quick to address my concern but also displayed genuine empathy and understanding. Without hesitation, they swiftly arranged for a replacement glass to be sent out, ensuring that my gift was perfect. This level of care and efficiency truly sets them apart. I am deeply impressed by the exceptional service I received, and I can confidently say that I will be a returning customer. Thank you, yoursurprise.fr, for your exemplary customer service and for going above and beyond to make things right.
L Louise
98 days ago

Turning Disappointment into Delight: A Redemption Story

As a devoted customer of yoursurprise.fr, I was eagerly awaiting the arrival of a personalized gift I had ordered for my friend's birthday, just in time for Christmas. However, what ensued was a tale of frustration and dismay. The initial shipment mysteriously went missing, prompting the company to send a replacement, which tragically suffered the same fate as its predecessor. While the prospect of a refund was offered, it paled in comparison to the disappointment of a cherished gift never reaching its intended recipient. The lack of transparency and effort in resolving the issue left me disheartened, questioning the integrity of the service. However, all was not lost. In a surprising turn of events, the team at yoursurprise.fr went above and beyond to rectify the situation. Through proactive outreach and genuine concern, they not only investigated the root cause of the mishaps but also offered a heartfelt apology that resonated with sincerity. In the end, what could have been a tale of woe transformed into a narrative of redemption. The rekindled trust and exemplary customer service exhibited by yoursurprise.fr have not only salvaged a tarnished experience but have also cemented my loyalty as a customer. With renewed faith and appreciation, I look forward to future engagements with a brand that truly values its patrons.
R Ryan Fayers
101 days ago

Turning Dissatisfaction into Empathy: A Genuine Reflection on My Time with Yoursurprise.fr

Let me share my heartfelt experience with Yoursurprise.fr. I must admit, my journey with this company was not as smooth as I had hoped. I placed an order well in advance of Christmas, eager to surprise a loved one with a thoughtful gift. However, as the days passed and the festivities drew near, the cherished item failed to make its way to me. In a state of concern and dismay, I reached out to their customer service team. The response I received was not what I expected – laughter. The person on the other end of the line seemed indifferent to my situation, dismissing my worries with a callous tone. Despite my grievances and the evident mishap on their end, the blame was shifted onto me, leaving me feeling utterly disheartened. The gift may have been priced at a mere £10, but its sentimental value was beyond measure. It was not about the monetary loss but the emotional impact of a ruined surprise. The lack of empathy and understanding from the company only added salt to the wound, showcasing a lack of accountability and care for their customers. While my experience with Yoursurprise.fr left a bitter taste in my mouth, I believe that every interaction, whether positive or negative, provides an opportunity for growth and reflection. It is my hope that this review serves as a catalyst for improvement and a reminder of the importance of empathy in customer service. In the end, it is not the material possessions that define a company but the way they treat their customers in times of need. Let my story be a reminder that compassion and understanding go a long way in building trust and loyalty.
C customer
105 days ago

Surprise Delight Beyond Expectations!

Embarking on a journey with yoursurprise.fr gifted me an unforgettable experience. A bathrobe from my beloved this past Christmas left me in awe – not from its price, but from the thoughtfulness behind it. Although initially taken aback by the £57 price tag, every stitch in the robe spoke of care and love. While I may typically opt for roomier fits, the personalized touch made it a unique and cherished piece in my wardrobe, beautifully tailored to my size 14 frame. The quality shone through, surpassing any supermarket find in both craftsmanship and sentiment. The robe draped elegantly, a fit so perfect that it felt tailored just for me. The attention to detail was evident, dispelling any doubts about its value. My partner’s disappointment transformed into admiration as I marveled at the love encapsulated in this thoughtful gift. While I may have hesitated on a personalized item previously, this robe now stands as a testament to the beauty of bespoke touches. Its elegance has proven me wrong, shattering any preconceived notions of tackiness. The price paid was not for a mere robe but for a symbol of love and care intricately woven into every seam. In a world where quality often comes with a steep price, yoursurprise.fr has redefined the meaning of luxury. This purchase goes beyond material possession; it embodies emotions, memories, and a newfound appreciation for personalized treasures. As I bask in the warmth of this robe, I eagerly await my next surprise from this remarkable company, eager to explore more of their unparalleled offerings. A heartfelt thank you for the delight that exceeded all expectations – an experience truly worth every penny.
D Dorien Willems
107 days ago

Turning a Moment into Memories: YourSurprise.fr Calendar Review

Venturing into the world of personalized calendars, I entrusted YourSurprise.fr to encapsulate cherished memories in a tangible form. The anticipation was met with punctuality; the calendar arrived on time, a testament to their commitment to customer satisfaction. However, my enthusiasm wavered as I unraveled the calendar. One photo stood out in disappointing clarity, a far cry from the vivid recollections it was meant to evoke. While I had received a prior caution about potential image quality issues, the extent of the discrepancy caught me off guard. Adjusting the photo's size in hopes of salvaging its appeal proved futile, leaving me disheartened by the outcome. Seeking resolution, I reached out to customer service, hoping for a remedy to salvage the sentiment behind the calendar. Their offer of a 20% discount on a replacement calendar felt insufficient to amend the emotional investment and the missed opportunity for a cherished gift. Despite the setback, the professionalism of YourSurprise.fr's customer service fell short of expectations, leaving a bittersweet taste in what was meant to be a joyful experience. While the calendar may fade into the background, the disappointment lingers, casting a shadow on potential future engagements. In the quest to craft perfect memories, YourSurprise.fr fell short of the mark with their personalized calendar, a reminder that even the most thoughtful gestures can be tarnished by overlooked details.
L Lisa
109 days ago

Exemplary Customer Service and Timely Gift Delivery

When I stumbled upon yoursurprise.fr while searching for the perfect Christmas gift for my father, little did I know that I was about to embark on a delightful shopping experience. I placed an order well in advance, with the assurance that it would reach me in time for Christmas. However, a few days before the anticipated delivery date, I received communication informing me that the item was unfortunately out of stock. Rather than leaving me high and dry, the team at yoursurprise.fr went above and beyond to rectify the situation. They not only apologized profusely but also offered me the option of a voucher or a substitute gift at a reduced price. Their proactive and responsive approach to customer service truly impressed me. Despite the hiccup, they ensured that I did not end up empty-handed for the holidays. I opted for a substitute gift, which arrived promptly and was of exceptional quality. Although the initial setback was disappointing, the swift resolution and the care taken by the customer service team completely turned the situation around. I couldn't be happier with the outcome and the level of service I received. I wholeheartedly recommend yoursurprise.fr for their exemplary customer service, commitment to customer satisfaction, and the high-quality products they offer. Thank you for making my Christmas shopping experience memorable, and for demonstrating what true customer care looks like.

Editorial Review: YourSurprise.fr

As an online gift retailer, YourSurprise.fr provides a wide range of personalized and unique presents for various occasions. This comprehensive review delves into the different aspects of the website, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Introduction

YourSurprise.fr is a well-established online retailer that focuses on providing customized gifts for individuals of all ages. With a vast selection of products, the website aims to offer a memorable gifting experience for any occasion at affordable prices.

Pros:

  • Extensive range of personalized gifts
  • Easy-to-use website interface
  • Competitive pricing
  • Efficient customer service

Cons:

  • Limited customization options for certain products
  • Shipping costs can be high
  • Some occasional delays in delivery

User Experience

YourSurprise.fr offers a user-friendly interface, making it convenient for customers to navigate through different product categories. The website features a search function, allowing users to quickly find specific items. The checkout process is straightforward, and customers can easily track their orders after purchase.

Pricing and Value for Money

YourSurprise.fr provides competitive prices for personalized gifts. While some customized items may be more expensive than regular presents, the unique and thoughtful nature of these gifts adds significant value for money. However, customers should be aware of potential additional costs, such as shipping fees.

Customer Service

YourSurprise.fr offers reliable customer service through various channels, including email and phone support. The company is responsive to inquiries and strives to resolve any issues promptly. Feedback from customers indicates a generally positive experience with the customer service team.

Product Quality and Selection

YourSurprise.fr maintains high product quality standards. The retailer collaborates with reputable suppliers, ensuring the items delivered are of excellent craftsmanship. The website offers an extensive selection of personalized gifts, ranging from clothing and accessories to home decor and photo albums.

Website Usability

The YourSurprise.fr website is designed to be user-friendly, with a clear layout and intuitive navigation. Customers can easily browse through different categories and refine their search based on personal preferences. The website is optimized for various devices, including mobile phones and tablets.

Returns and Exchanges

YourSurprise.fr has a fair and transparent returns and exchanges policy. If a product is faulty or does not meet the customer's expectations, they can contact the customer service team for assistance. While some personalized items may not be returnable due to their unique nature, the company is committed to resolving any issues promptly.

Promotions and Discounts

YourSurprise.fr offers regular promotions and discounts on selected items. Customers can find special deals during festive seasons or specific events. Subscribing to the website's newsletter allows users to stay updated on the latest promotions and exclusive offers.

Reputation

YourSurprise.fr has built a solid reputation in the online gifting industry. With years of experience, the company has garnered positive reviews and testimonials from satisfied customers. Their commitment to delivering personalized and high-quality gifts has contributed to their reputable standing.

Payment Options

YourSurprise.fr provides several secure payment options for customer convenience. These options include major credit cards, PayPal, and bank transfers. The website employs encryption technology to ensure the safety of personal and financial information during the payment process.

Loyalty Programs

YourSurprise.fr currently does not have a formal loyalty program in place. However, the company occasionally offers exclusive discounts and rewards to registered customers, incentivizing repeat purchases.

Customer Reviews

Customers often express their satisfaction with YourSurprise.fr through positive reviews. The personalized nature of the gifts and the attentive customer service are commonly praised. However, as with any business, there are occasional negative reviews concerning delivery delays or rare quality issues.

Community Involvement

YourSurprise.fr actively participates in community events and charitable initiatives. The company recognizes the importance of giving back and supporting various causes, further enhancing its positive reputation among customers.

Shipping

YourSurprise.fr provides shipping services to multiple countries. Although the shipping costs can be relatively high, the company ensures that the packages are well-protected and delivered within a reasonable timeframe. Customers can stay updated on the status of their orders through tracking information provided by the website.

Costs

While YourSurprise.fr offers unique and personalized gifts, customers should consider the potential additional costs, such as shipping fees. The overall costs vary depending on the product, customization level, and chosen shipping method. However, the value and sentiment attached to the gifts often outweigh the associated expenses.

In conclusion, YourSurprise.fr is a reputable online retailer that delivers a wide range of personalized and unique gifts for various occasions. With a user-friendly interface, competitive pricing, efficient customer service, and high-quality products, the website offers a satisfying gifting experience. While there are some limitations and costs to consider, the overall value for money and positive customer reviews make YourSurprise.fr a reliable choice for personalized gifts.