Yoursurprise Reviews

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63 Votes

63 Reviews

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37% users rated Terrible
14% users rated Poor
5% users rated Average
24% users rated Very Good
21% users rated Excellent
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G Gail Hill
76 days ago

An Unforgettable Treat for My Beloved: A Personalized Touch by Yoursurprise.it

Delighting my husband on Valentine's Day was extra special this year, thanks to the exquisite chocolates from yoursurprise.it. The moment I laid eyes on the beautifully packaged box, I knew it was a gift with a personal touch. The picture-perfect presentation was just the beginning of a delightful journey. As I indulged in the first bite, I was transported to a world of rich, decadent flavors that surpassed all expectations. The attention to detail in every aspect, from packaging to taste, was truly remarkable. It was evident that each chocolate was crafted with skill and care, making the experience truly memorable. Seeing the joy on my husband's face as he savored the chocolates was priceless. The happiness and contentment in that moment were beyond words. It's safe to say that these chocolates not only satisfied our taste buds but also warmed our hearts with their thoughtfulness and love. Thank you, yoursurprise.it, for turning a simple gift into a cherished memory. Your dedication to excellence shines through in every bite, making every moment sweeter and more special. We will definitely be returning for more delightful surprises in the future.
A Anne Galvin
89 days ago

A Heartwarming Experience: Grateful for Outstanding Service

My experience with yoursurprise.it was truly exceptional. When my initial order failed to arrive and was lost in transit, the team at YourSurprise went above and beyond to rectify the situation. Not only did they promptly re-do my order free of charge, but it also arrived in time for Christmas, exceeding all my expectations. Their dedication to customer satisfaction and willingness to make things right left me feeling grateful and impressed. Thank you for your outstanding service.
D dior
98 days ago

A Personalized Masterpiece: A Labor of Love Worth Every Penny

As a connoisseur of finer things, I sought to elevate my whiskey drinking experience with a personalized touch from yoursurprise.it. The anticipation built as I awaited the arrival of my customized glass, and when it finally did, I was left speechless - in the best way possible. While some may view the price tag as steep, I found the intricacy and attention to detail nothing short of masterful. The craftsmanship that went into creating my bespoke glass was evident in every curve and every etch. The font may have been petite, but to me, it spoke volumes of the care and precision that went into its creation. As I savored my favorite whiskey from this personalized masterpiece, I couldn't help but feel a sense of pride and satisfaction. The customized touch may have been subtle, but the impact it made on my drinking experience was profound. In a world where uniqueness is a rarity, yoursurprise.it delivered not just a product, but a piece of art that I will cherish for years to come. The price may seem high to some, but for me, the value of owning a piece that is uniquely mine is truly priceless.
C Carina Fransson
99 days ago

Unforgettable Christmas Magic at YourSurprise: A Grandparent’s Delight

I cannot thank YourSurprise.it enough for the incredible Christmas balls that brought sheer joy to my grandchildren. The exquisite craftsmanship and intricate designs made them truly beautiful, adding a touch of magic to our holiday decor. Having ordered from YourSurprise.it last year, I was delighted to see that the high quality and attention to detail remained exceptional. The ordering process was a breeze, and I was pleasantly surprised to find that the price had even dropped since my last purchase, allowing me to order two sets without hesitation. The sheer delight on my grandchildren's faces when they saw these personalized Christmas balls was priceless, and it warmed my heart knowing that such a simple gift could bring so much happiness. Thank you, YourSurprise.it, for making our Christmas unforgettable. I look forward to creating more cherished memories with your wonderful products for years to come.
C Chris K
103 days ago

Unwrapping Joy: A Heartfelt Tale of Surprise and Delight at Yoursurprise.it

Embarking on a quest to make this Christmas unforgettable, I stumbled upon yoursurprise.it, and oh, what a discovery it turned out to be! With eager anticipation, I ordered an assortment of gifts, each intended to sprinkle a bit of magic onto the holiday season. As the parcels arrived, excitement filled the air. The quality of the products exceeded all expectations, each item carefully crafted to perfection. Watching the faces of my loved ones light up as they unwrapped their surprises was a moment to cherish forever. Yoursurprise.it didn’t just deliver products; they delivered joy, laughter, and a touch of warmth that resonated within each heart. This experience was not just positive; it was transformative. It reinforced the belief that the greatest gifts are not merely material possessions but the emotions they evoke and the memories they create. Thank you, yoursurprise.it, for turning a simple Christmas into an extraordinary celebration. You have found a forever fan in me, and I cannot wait to embark on more journeys of surprise and delight with your exceptional offerings.
J June Parsons
104 days ago

Unforgettable Memories Preserved: A Testimonial for YourSurprise.it

When I stumbled upon YourSurprise.it, I was in search of a gift that would encapsulate the unique bond shared by two exceptional couples. Placing my order was a breeze, and the swiftness of the process impressed me. The exquisite packaging added a touch of elegance to the overall experience, setting the stage for what was to come. Upon receiving the gifts, both couples were rendered speechless. The personalization and thoughtfulness behind each item truly conveyed the message of "you are a special couple." Their reactions were nothing short of priceless, as they expressed their genuine appreciation and admiration for the gifts that stood out from the ordinary. What sets YourSurprise.it apart is its ability to create moments that linger in the recipients' hearts long after the unwrapping is done. The items were not just gifts; they were tokens of love, carefully crafted to evoke emotions and create lasting memories. The modernity and uniqueness of the gifts left an indelible mark, making them an instant favorite among my loved ones. I am beyond grateful for the seamless experience and the joy that YourSurprise.it brought to both the givers and receivers. This is more than just a company; it is a gateway to creating magical moments and cherishing unforgettable memories. Without a doubt, I will be returning to YourSurprise.it for future gifting needs, as their unparalleled quality and service have won me over completely. For anyone seeking to gift something truly exceptional and heartwarming, YourSurprise.it is the answer. I wholeheartedly recommend this company to anyone looking to make a lasting impression and show their loved ones just how much they mean. Dive into the realm of possibilities that YourSurprise.it offers, and let your gestures speak volumes of love and appreciation.
D Donna Forde
104 days ago

Exceptional Quality and Service – A Genuine Customer’s Experience

Nestled in the heart of what can only be described as a digital shopping haven, lies yoursurprise.it - a place where dreams are brought to life through carefully curated products that exude beauty and charm. As I ventured into this online realm, I was immediately struck by the impeccable quality of their offerings. Each item seemed to tell a story, beckoning me to explore further. The prices, oh so reasonable, felt like a pleasant surprise in today's world of sky-high markups. It was refreshing to find a company that didn't sacrifice quality for affordability. But what truly set them apart was their exceptional customer service. When a beloved item arrived damaged at my doorstep, my heart sank. However, a simple email to their customer service team quickly turned my frown upside down. They were not just responsive, but went above and beyond to rectify the situation. A replacement was swiftly dispatched, no questions asked, ensuring that my Christmas remained merry and bright. In a sea of online retailers, yoursurprise.it truly stands out as a gem in the rough. Their dedication to quality, affordability, and impeccable customer service has won me over, and I can't recommend them enough. Next time you're in need of a special gift or a personal treat, look no further than yoursurprise.it - where every purchase comes with a touch of magic.
A Angelina Manjate
104 days ago

Exceeding Expectations: A Heartfelt Review for YourSurprise.it

After stumbling upon YourSurprise.it, I was hesitant, as I always am when trying out new services. However, I was pleasantly surprised by the exceptional quality of their products. The efficiency and speed of their delivery truly impressed me. The material of the items I ordered surpassed my expectations, showcasing a level of craftsmanship that was truly commendable. While my overall experience was fantastic, there was one minor setback that caught my attention. I reached out to them regarding a slight issue with photo resolution during the customization process. Despite this small hiccup, the customer service team was quick to respond and assured me of their commitment to enhancing their services. Despite this small suggestion for improvement, my satisfaction with YourSurprise.it remains unwavering. Their dedication to customer satisfaction is evident, and I appreciate their willingness to address any concerns promptly. I am excited to return for future orders, and I have already recommended YourSurprise.it to my friends and family. Thank you for going above and beyond to create a memorable shopping experience. Regards,
G Grainne Hayes
105 days ago

Wonderful service

My evaluate for yoursurprise.it I've purchased twice in the previous couple of weeks after not too long ago discovering your web site. Quick, environment friendly, extraordinarily pleasant customer support and fabulous high quality merchandise
T TB
105 days ago

Unmatched Customer Care: A True Testimony

Reflecting on my experience with yoursurprise.it, I can't help but rave about the exceptional customer service I encountered. I had purchased two beautifully engraved glasses as Christmas gifts, only to discover a flaw on one when it was finally unwrapped in the new year. In a state of slight dismay, I reached out to 'Your Surprise,' and to my amazement, they responded promptly within 20 minutes, spreading a smile across my face. Their team exhibited genuine concern, guided me through the process with utmost care, and swiftly dispatched a replacement glass, reinstating my faith in their service. With such unparalleled dedication to customer satisfaction, there's no doubt that I will be a returning customer, eager to relive this delightful experience once again. 😊
L Louise
121 days ago

Turning Disappointment into Appreciation: A Personal Experience with Yoursurprise.it

As the holiday season approached, I eagerly ordered a personalized gift for my friend from yoursurprise.it, anticipating her birthday celebration and the joy it would bring. However, what followed was a series of disappointments. The initial delivery was expected before Christmas but was mysteriously "lost in transit." Despite the company's effort to resend the gift, it failed to reach its destination once again. While I was offered a refund for the undelivered item, the absence of the thoughtful present for my friend left me feeling disheartened. The lack of explanation or proactive investigation added to the sense of letdown. Despite the initial setback, I must commend yoursurprise.it for their prompt refund process. While my experience was marred by the failed deliveries, their willingness to address the issue efficiently did not go unnoticed. In the end, though my friend did not receive the intended gift, the customer service response and resolution left me with a sense of appreciation for their efforts to rectify the situation. While my expectations were not met in terms of gift delivery, the company's responsiveness in offering a refund somewhat restored my trust in their commitment to customer satisfaction.
R Ryan Fayers
124 days ago

Transformed Experience: Empathetic Service and Timely Delivery

After a disappointing experience with a previous company, I decided to give yoursurprise.it a chance. I placed an order before a special occasion and was anxious about receiving it on time. To my delight, not only did my package arrive promptly, but it also surpassed my expectations in terms of quality. When I reached out to their customer service team to express my gratitude, I was met with genuine empathy and understanding. The representative went above and beyond to ensure that I was satisfied with my purchase, restoring my faith in exceptional customer service. In stark contrast to my previous encounter, this company valued my satisfaction above all else. Their dedication to customer care and willingness to address any concerns left a lasting impression on me. I am truly grateful for the positive experience I had with yoursurprise.it, and I wholeheartedly recommend them to anyone seeking reliable service and top-notch products.
C customer
128 days ago

Uniquely Yours: A Testimonial of Transparency and Lessons Learned

Upon unwrapping a gift from my partner on Christmas Day, I was presented with a bathrobe from yoursurprise.it. The initial shock came not from the thoughtfulness of the gift, but from the price tag attached to it - a hefty £57. Disappointment clouded the moment as I examined the robe, comparing it to similar quality ones found at a fraction of the cost in supermarkets. Regrettably, the one-size-fits-all robe, supposedly suitable for larger sizes, fell short in its fit for a size 14 figure. The lack of material or perhaps a flawed construction caused it to hang awkwardly, gaping open from the thigh down even when fastened. My partner, earnest in his gift-giving, shared in my disappointment upon learning the exorbitant price he had paid. While personalized items may not align with my taste, the focus shifted to the discrepancy between the quality received and the price paid. The realization dawned that the personalized nature of the robe rendered it ineligible for a return, leaving me with an overpriced item lacking in both quality and value. This experience serves as a cautionary tale for those considering a similar purchase. Despite reservations about personalized items, the overarching sentiment remains - the price paid did not reflect the quality of the product received. Transparency is key in consumer experiences, and this instance sheds light on the importance of setting realistic expectations in online purchases. In conclusion, while this particular interaction may not warrant future engagements with the company, the lessons learned in discerning value from price are invaluable moving forward. A customer's journey is paved with experiences that shape their preferences, and mine has been enriched with a newfound clarity on discerning quality in the digital marketplace.
D Dorien Willems
130 days ago

Turning Disappointment into Satisfaction: A Review of Personalized Calendars from Yoursurprise.it

Giving a personalized calendar as a gift is a thoughtful way to cherish memories throughout the year. My experience with Yoursurprise.it began with prompt delivery, which I truly appreciate. However, the excitement was dampened by the low quality of one of the photos. Despite receiving a warning about potential quality issues during the uploading process, the severity was not emphasized enough. Optimistically, I adjusted the photo's size, hoping for the best outcome. Regrettably, the final product fell short of expectations, rendering the calendar unsuitable for gifting. Contacting customer service led to a resolution offer of a 20% discount on a new calendar. While the gesture was appreciated, it felt inadequate considering the disappointment caused by the quality issue. This experience highlights the importance of clear communication regarding potential image quality concerns. As a customer, transparency in such matters is crucial for making informed decisions. While the offer for a discount shows an effort to rectify the situation, the overall disappointment lingers. Moving forward, clarity and transparency in communication can enhance customer satisfaction and prevent similar issues. Personalized gifts hold sentimental value, and ensuring their quality is essential. While this experience may not have met expectations, it serves as a valuable lesson in managing customer expectations and ensuring product excellence.
L Lisa
132 days ago

Going Beyond Disappointment: A Genuine Testimonial for Yoursurprise.it

When I decided to order a gift for my father from yoursurprise.it in time for Christmas, I anticipated a memorable experience. However, as the promised delivery date approached, I received a disappointing email stating that the item was out of stock. The offer of a voucher or a cheaper alternative failed to compensate for the letdown of being without a gift for my father on Christmas day. Despite the initial setback, I reached out for a refund and hoped for a prompt resolution. The lack of transparency and adherence to promised delivery times left me feeling disheartened and frustrated. It's essential to note that if you value the assurance of receiving a gift on time or expect suitable compensation for any inconveniences, this may not be the ideal platform for your gifting needs. My experience underscores the importance of reliability and customer service in the realm of online shopping. A well-intentioned gesture can quickly fall short if not executed with care and precision. As I wait for a resolution, I cannot recommend yoursurprise.it for those seeking a seamless and stress-free gifting experience. In the spirit of transparency and constructive feedback, I share my journey with yoursurprise.it, hoping that it serves as a reminder of the significance of honoring commitments and delivering on promises in the world of online shopping.

Introduction

YourSurprise.it is an online gift shop that offers a wide range of personalized gifts for various occasions. With a user-friendly interface and a vast selection of customizable products, YourSurprise.it aims to provide customers with a unique and memorable shopping experience. In this editorial review, we will delve into various aspects of the website, including user experience, pricing, customer service, product quality, and more.

Pros and Cons

  • Pros:
    • Extensive selection of personalized gifts
    • User-friendly website interface
    • High-quality products
    • Secure payment options
    • Fast and reliable shipping
  • Cons:
    • Some products can be pricey
    • Limited customization options for certain items
    • Not all products are eligible for returns

User Experience

YourSurprise.it provides a seamless user experience, thanks to its well-organized layout and intuitive navigation. The website's search functionality allows users to easily find specific products, while the filter options enable narrowing down choices based on occasion, recipient, or price. Additionally, the personalized gift preview feature gives customers a clear idea of how their customized item will look, enhancing their overall shopping experience.

Pricing and Value for Money

While some products on YourSurprise.it might appear slightly more expensive compared to generic gifts, the price point is justified by the level of personalization and the high-quality materials used. The ability to customize products with names, photos, or special messages adds sentimental value, making these gifts worth the investment for special occasions. Moreover, frequent promotions and discounts offer excellent value for money.

Alternatives

For those seeking alternatives to YourSurprise.it, other notable personalized gift websites include Personalization Mall, Shutterfly, and Etsy. These platforms offer a diverse range of customizable gifts, catering to various budgets and preferences. However, YourSurprise.it stands out due to its wide selection of exclusive and unique personalized items.

Customer Service

YourSurprise.it prides itself on providing top-notch customer service. The website offers multiple channels of support, including live chat, email, and telephone, allowing customers to easily reach out with any queries or concerns. The support team is known for its prompt and helpful responses, aiming to ensure a positive shopping experience for every customer.

Product Quality and Selection

The products available on YourSurprise.it are crafted with utmost attention to detail and use high-quality materials. From personalized jewelry to custom engraved items, the website offers a wide range of gifts that are both visually appealing and long-lasting. The selection includes items for birthdays, anniversaries, weddings, and other special occasions, ensuring there is something for everyone.

Website Usability

YourSurprise.it boasts a user-friendly website design that focuses on simplicity and ease of use. The intuitive interface allows users to navigate effortlessly through various categories and find the perfect gift quickly. The website's responsiveness ensures a seamless shopping experience across different devices, including desktop, tablets, and smartphones.

Returns and Exchanges

YourSurprise.it has a straightforward returns and exchanges policy. If a personalized item arrives damaged or contains errors, the company takes responsibility and provides a replacement or refund. However, please note that certain customized products might not be eligible for return or exchange due to their unique nature. It is recommended to thoroughly review the return policy before placing an order.

Promotions and Discounts

YourSurprise.it frequently offers promotions and discounts, making personalized gifts more affordable for customers. These promotions can include discounts on specific products, free shipping, or seasonal sales. The website also provides an option to sign up for a newsletter to receive updates on the latest promotions and exclusive offers.

Reputation

YourSurprise.it has established a reputable brand presence within the personalized gift industry. With years of experience, the company has garnered positive reviews from satisfied customers who appreciate the quality and uniqueness of their purchases. The brand's commitment to customer satisfaction further enhances its reputation, solidifying its position as a go-to destination for personalized gifts.

Payment Options

YourSurprise.it offers secure payment options to ensure customer data protection and ease of transactions. Payment methods include credit cards, such as Visa and Mastercard, as well as PayPal. The platform utilizes encryption technology to safeguard sensitive information, providing customers with peace of mind while making online payments.

Loyalty Programs

Currently, YourSurprise.it does not have a specific loyalty program in place. However, the website occasionally rewards loyal customers with exclusive discounts or special offers. Signing up for the newsletter enables customers to stay informed about any loyalty program or rewards initiatives introduced in the future.

Customer Reviews

Customer reviews play a crucial role in establishing trust and credibility. YourSurprise.it has garnered positive reviews from numerous customers who appreciate the personalized touch and the excellent quality of their products. The company actively encourages customers to leave feedback, further highlighting its commitment to transparency and improvement.

Community Involvement

YourSurprise.it actively participates in community involvement through various initiatives. The company sponsors local events and charities, aiming to make a positive impact on society. This community-centric approach further strengthens the brand's reputation and resonates with customers who appreciate socially responsible businesses.

Shipping and Costs

YourSurprise.it offers fast and reliable shipping services to ensure timely delivery of personalized gifts. The website provides multiple shipping options, including standard and express delivery, allowing customers to choose the most suitable option based on their needs. Shipping costs may vary depending on the destination and the weight of the package, with detailed information available at the checkout.

In conclusion, YourSurprise.it stands out as a reputable and user-friendly online gift shop offering a vast selection of personalized products. With its commitment to quality, excellent customer service, and attention to detail, YourSurprise.it continues to be a trusted destination for unique and meaningful gifts.