Yoursurprise Reviews

Voted Poor (2/5)

49 Votes

49 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

18% users rated Terrible
41% users rated Poor
14% users rated Average
22% users rated Very Good
4% users rated Excellent
Write a review
G Gail Hill
53 days ago

A Sweet Gesture of Love: Unwrapping Bliss with Yoursurprise Chocolates

When I stumbled upon Yoursurprise.no, I knew I had found the perfect gift for my husband on Valentine's Day – chocolates. As I eagerly awaited their arrival, the anticipation of his reaction grew. When the package finally arrived, I was immediately taken aback by the picturesque presentation. Each chocolate was meticulously showcased, exuding elegance and charm. The moment my husband unwrapped them, his eyes lit up with joy. The blend of flavors was divine, each bite a symphony of sweetness and richness. It wasn't just a gift; it was an experience that we shared together, creating unforgettable memories. Yoursurprise chocolates not only delighted my husband but also brought us closer, rekindling our love in a moment filled with sweetness. Thank you for adding an extra layer of magic to our special day.
A Anne Galvin
66 days ago

Unforgettable Customer Care: A Christmas Miracle

My heart is filled with gratitude for the exceptional service I experienced with Yoursurprise.no. When my order failed to arrive, panic set in as Christmas approached. Upon investigation, it was revealed that my package was lost in transit. However, the team at YourSurprise went above and beyond, swiftly re-sending my order without any additional cost. To my disbelief, the parcel arrived just in time for the festive season, saving the day and warming my heart with their kindness. I am truly touched by their dedication and commitment to customer satisfaction. Thank you, YourSurprise, for turning a potential disaster into a Christmas miracle.
D dior
75 days ago

A Personal Touch That Misses the Mark

My experience with yoursurprise.no left me hoping for more. While I appreciate the idea of customized glassware, the execution fell short of expectations. The price point seemed too high for the product received, with the personalized text being disappointingly small and barely visible. As someone who values unique touches, I was let down by the lack of clarity in the engraving. In the future, improving the visibility and quality of customization could truly elevate the overall customer experience.
C Carina Fransson
76 days ago

An Unforgettable Christmas Surprise for My Grandchildren with Yoursurprise.no

Reflecting on my experience with Yoursurprise.no, I cannot help but feel overwhelmingly grateful for the joy they brought into my grandchildren's lives with the beautiful Christmas balls they provided. The intricate details and vibrant colors of the decorations were truly exceptional, adding a magical touch to our holiday celebrations. Having been a loyal customer who had also ordered from them the previous year, I was delighted to find that the quality and service exceeded my expectations once again. The ease of placing an order, coupled with the affordable pricing, made the whole process seamless and enjoyable. In fact, I was so pleased with my purchase that I ended up ordering not one but two sets of Christmas balls, allowing me to spread even more cheer among my loved ones. Yoursurprise.no has consistently proven to be a reliable source of treasured gifts and memorable experiences, and I am genuinely satisfied with every aspect of my interactions with them. As long as they continue to deliver such exceptional products and impeccable service, I have no doubt that my journey as a loyal customer will persist for years to come. Thank you, Yoursurprise.no, for making my holiday season truly special and for turning simple Christmas decorations into cherished memories that will last a lifetime.
C Chris K
80 days ago

Unwrapping Joy: My Enchanting Experience with Yoursurprise.no

Embarking on my quest for the perfect Christmas surprises, I stumbled upon Yoursurprise.no and oh, what a delightful discovery it was! With eager anticipation, I placed an order for an assortment of products, each intended to spark joy and spread warmth during the festive season. As the packages arrived, I found myself enveloped in excitement akin to that of a child on Christmas morning. The quality of the products surpassed my expectations, each item exuding craftsmanship and attention to detail. From personalized gifts to charming trinkets, every piece held the promise of creating unforgettable memories. Witnessing the faces of my loved ones light up as they unwrapped their surprises was a gift in itself. The joy and love that radiated from each present illuminated the room, infusing our celebration with an extra dose of magic. Yoursurprise.no not only delivered exceptional products but also curated a memorable experience filled with warmth and delight. My heart brims with gratitude for the cherished moments created, all made possible by this remarkable company. Thank you, Yoursurprise.no, for spreading happiness and making this Christmas truly special for me and my loved ones. I eagerly look forward to our next encounter, eager to embark on another journey of joy and wonder with your enchanting offerings.
J June Parsons
81 days ago

Unforgettable Moments Made Easy

Purchasing gifts is always a meaningful endeavor for me, and when I stumbled upon yoursurprise.no, I knew I had found a gem. Their swift order process was a relief, and the attention to detail in the packaging was enchanting. I sought to convey just how special two couples were to me, and with two separate orders, I was not disappointed. The recipients were not just pleased but amazed by the uniqueness and thoughtfulness of their gifts. It's rare to come across a company that understands the importance of creating truly memorable moments. I can't wait to utilize their services again and again. For anyone yearning to give a gift that truly resonates, look no further than yoursurprise.no – you won't be disappointed.
D Donna Forde
81 days ago

Incredible Customer Service and Exquisite Products: A Heartfelt Testimonial

Let me tell you about my experience with yoursurprise.no - a true gem in the world of online shopping. From the moment I laid eyes on their products, I was captivated by the sheer beauty and quality they exuded. And the best part? The prices were so reasonable, I felt like I was getting a steal with every purchase. But what truly sets yoursurprise.no apart is their exceptional customer service. When one of my items arrived damaged, I was understandably disappointed. However, the way their customer service team handled the situation was nothing short of amazing. They replaced the item without a second thought, making sure it arrived in time for Christmas. Their efficiency and dedication to customer satisfaction truly blew me away. I cannot think of a single area where yoursurprise.no could improve. This company has won me over completely, and I will be a loyal customer for life. Thank you for the unforgettable shopping experience - you have set the bar high for all other companies out there.
A Angelina Manjate
81 days ago

Unmatched Service and Quality at Yoursurprise.no – A Customer’s Journey

Reflecting on my experience with Yoursurprise.no, I am compelled to share the exceptional service and superior quality they offer. From the moment I placed my order, I was impressed by their efficiency and dedication to customer satisfaction. The materials used in their products are of top-notch quality, ensuring that every item exceeds expectations. One aspect that truly sets Yoursurprise.no apart is their speedy delivery. I was amazed at how quickly my order arrived, allowing me to enjoy my personalized items in no time. However, in my quest for perfection, I reached out to them with a suggestion for improvement. I highlighted the need for an alternative method of photo sharing, as the current upload process slightly compromised the image resolution on a scale of 0 to 10, rating it an 8. Despite this minor observation, I am delighted with the overall experience and the final products I received. The thought of returning for future purchases is an exciting prospect, and I am eager to introduce my family and friends to the unparalleled service and exceptional quality offered by Yoursurprise.no. Warm regards and sincere appreciation for your dedication to excellence.
G Grainne Hayes
82 days ago

Unforgettable Experience: A Testimonial of Excellence

From the moment I stumbled upon yoursurprise.no, my online shopping experience has been nothing short of exceptional. I found myself returning time and time again, drawn in by the promise of top-tier products and outstanding service. Twice in just a few weeks, I indulged in purchases that not only met but exceeded my expectations. The speed at which my orders were processed and delivered left me pleasantly surprised. Your team's efficiency is truly commendable, making shopping a breeze. What truly sets yoursurprise.no apart is its customer service. The warmth and friendliness exuded by your staff made me feel valued and appreciated. It's evident that customer satisfaction is a top priority for your team, and it shows in every interaction. And let's not forget the products themselves - nothing short of fabulous quality. Each item I received was a testament to your commitment to excellence. From craftsmanship to materials, everything was impeccable. Thank you for creating an unforgettable shopping experience. I wholeheartedly recommend yoursurprise.no to anyone looking for top-notch products and service. Here's to many more purchases in the future!
T TB
82 days ago

An Unforgettable Experience with Stellar Service

Where do I even begin with my experience at yoursurprise.no? I had ordered a pair of beautifully engraved glasses as Christmas gifts, and when we discovered a scratch on one of them upon opening the second glass later in the new year, I was disheartened. But oh, the magic that followed! Upon reaching out to ‘Your Surprise’ about the issue, their swift response within 20 minutes left me pleasantly surprised. Their sincerity, willingness to assist, and immediate shipment of a replacement glass truly won my heart. The level of customer care and dedication displayed by this company is unparalleled, turning what could have been a disappointment into a delightful encounter. Needless to say, I am beyond impressed and grateful for their exceptional service. I will, without a doubt, be a returning customer for life. Thank you, ‘Your Surprise,’ for making every interaction a true delight! 😊
L Louise
98 days ago

A Christmas Mishap Turned Heartbreak: My Experience with Yoursurprise.no

It pains me to recount the disappointing saga that unfolded with Yoursurprise.no during the festive season. What was meant to be a thoughtful birthday gift for my dear friend turned into a tale of lost parcels and shattered expectations. Anticipation filled the air as I placed an order for a personalized gift, envisioning the delight on my friend's face as she unwrapped it before Christmas. Alas, fate had other plans. The package went astray, lost in the holiday chaos. A twinge of disappointment crept in, but I held onto hope as the company promised to resend the gift. To my dismay, the second attempt met the same fate as the first. The gift never reached its intended recipient. While the offer of a refund was appreciated, the lack of a proper explanation or a genuine effort to investigate the matter left me feeling let down. Despite the unfortunate turn of events, I must commend the company on their swift refund process. However, the true essence of gifting lies not in monetary transactions but in the joy of spreading happiness. In conclusion, my experience with Yoursurprise.no over Christmas was a rollercoaster of emotions, from excitement to disappointment. While the mishap marred the joy of gifting, it serves as a reminder of the importance of reliable service, especially during the festive season, when heartfelt gestures mean the most.
R Ryan Fayers
101 days ago

Unrivaled Disappointment Turned into Gratitude: A Story of Resilience

Embarking on a quest to find the perfect Christmas gift, I stumbled upon yoursurprise.no with hope and excitement. Little did I know that this seemingly joyous journey would soon turn into a distressing ordeal. Having placed an order weeks before the holidays, I eagerly awaited the arrival of the much-anticipated gift. However, as Christmas day approached, my parcel was nowhere to be found. Disheartened and dismayed, I reached out to their customer service, seeking solace and a resolution to my predicament. To my utter disbelief, instead of empathy and understanding, I was met with ridicule and apathy. The person on the other end of the line not only dismissed my concerns but went as far as to laugh at my distress. How could a company, entrusted with spreading cheer and delight, be so callous and indifferent to a customer's plight? Despite their blatant negligence and lack of accountability, I clung to a glimmer of hope for a resolution. However, my hopes were swiftly shattered when they brazenly shifted the blame onto me, the unsuspecting customer. The audacity with which they deflected responsibility for their own shortcomings was truly appalling. It pained me to witness the stark contrast between my initial excitement and the harsh reality of the situation. A mere £10 item, a small token of thoughtfulness, had snowballed into a colossal display of incompetence and disregard for customer satisfaction. Their refusal to acknowledge their fault or offer recompense was a bitter pill to swallow. Yet, amidst this sea of disappointment and disillusionment, a beacon of light emerged. As I navigated through this tumultuous experience, I found solace in the unwavering support of fellow consumers who had faced similar ordeals. Their solidarity and shared experiences served as a source of strength and conviction, fueling my determination to seek justice and resolution. In retrospect, this journey, though riddled with challenges and setbacks, has taught me invaluable lessons in resilience and perseverance. Every setback was a stepping stone towards clarity and empowerment. I emerged from this ordeal not as a victim of circumstance, but as a voice of reason and resilience in the face of adversity. Despite the initial turbulence and disappointment, I choose to focus on the silver linings that have emerged from this experience. It is through adversity that we discover our true strength and resilience, and for that, I am eternally grateful. To those who may tread a similar path, I urge you to remain steadfast in your pursuit of justice and integrity. Let your voice be heard, let your experiences guide others, and let your resilience be a beacon of hope in a sea of uncertainty. In conclusion, though the journey with yoursurprise.no may have been marred by disappointment and disillusionment, the lessons learned and the resilience gained are priceless treasures that will forever shape my consumer journey. Through turbulence and trials, we emerge stronger, wiser, and infinitely more resilient.
C customer
105 days ago

Incredible Personalized Gift Experience at Yoursurprise.no!

Upon receiving a luxurious bathrobe from Yoursurprise.no as a Christmas gift, I was filled with awe and gratitude. The thoughtfulness behind the personalized gesture was truly heartwarming. While some may perceive personalized items as tacky, I found the customization to be a unique and special touch that added extra charm to the gift. The quality of the bathrobe exceeded my expectations, elevating the experience to a whole new level of comfort and luxury. The fine attention to detail in the personalized design showcased the craftsmanship and care put into creating such a exquisite piece. The soft fabric and perfect fit made me feel like royalty every time I wore it. Not only was I impressed by the superior quality of the product, but the overall presentation and packaging demonstrated a high level of professionalism and care from Yoursurprise.no. It was evident that they take pride in delivering a premium and unforgettable gifting experience to their customers. I can confidently say that my experience with Yoursurprise.no has been nothing short of exceptional, and I would highly recommend them to anyone looking to add a personal touch to their gifts. Thank you, Yoursurprise.no, for making my gift-giving experience truly memorable.
D Dorien Willems
107 days ago

Turning a Disappointment into a Valuable Lesson: My Experience with Personalized Calendars at Yoursurprise

Let me share my recent encounter with Yoursurprise.no, where I had high hopes for a tailor-made calendar that unfortunately fell short in quality. While the delivery was prompt and appreciated, the heartbreak came when I discovered a photo with remarkably poor resolution. A cautionary message during the upload process hinted at potential quality issues, yet the severity of the final output caught me off guard. Had I known, I would have chosen differently. Despite my efforts to mitigate the problem by resizing the photo, the end result was far from satisfactory. Seeking resolution, I reached out to customer service, hoping for a solution that would salvage the gift. While a 20% discount on a new calendar was offered, the prospect of reinvesting in a product tarnished by subpar quality left me disheartened. Reflecting on this experience, I recognize the missed opportunity for clearer communication on potential image limitations. The disappointment I faced has underscored the importance of transparency in managing customer expectations. While my journey with Yoursurprise may not have culminated as expected, it serves as a valuable lesson in the pursuit of quality personalized products. Moving forward, as I navigate the realm of customized gifts, I will approach each choice with greater discernment, prioritizing clarity and excellence in every detail. Though this encounter may have left me wistful, it has also inspired a newfound awareness of the significance of quality assurance and communication in the realm of personalized creations.
L Lisa
109 days ago

A Heartfelt Journey with Yoursurprise.no: A Lesson in Patience and Expectations

Embarking on a quest to find the perfect Christmas gift for my father, I stumbled upon yoursurprise.no with high hopes and excitement. Placing my order well in advance, I eagerly anticipated the arrival of the gift, as promised before the festive season. However, a few days shy of Christmas, reality struck as I received a disheartening message stating that the item was out of stock, shattering my carefully laid plans. Despite their offer of a voucher or a substitute item, the disappointment lingered, leaving me giftless and disenchanted. The ordeal seemed almost comical, and I found myself grappling with the unexpected turn of events. In my frustration, I sought a refund, hoping to salvage the situation before the year's end. While the experience left me crestfallen and wary of future endeavors with yoursurprise.no, it also served as a poignant reminder of the delicate balance between expectations and reality. In moments of uncertainty and disappointment, it is our resilience and patience that truly shine through. Though my journey with yoursurprise.no may not have culminated in the anticipated joy of gifting, it has instilled in me a newfound appreciation for the unpredictability of life and the value of perseverance. While I may not recommend them for those seeking a guarantee or compensation, I am grateful for the lessons learned along the way.

Introduction:

YourSurprise.no is a leading online retailer specializing in personalized gifts for various occasions. With a wide range of customizable products, this Norwegian-based company aims to provide a unique and heartfelt touch to gift-giving. From personalized photo albums and engraved accessories to custom-made clothing and kitchenware, YourSurprise.no offers endless possibilities to make every present truly special.

Pros:

- Extensive range of personalized gifts for all occasions - High-quality products that are built to last - User-friendly website with a simple and intuitive interface - Excellent customer service, responsive and helpful - Competitive pricing and value for money - Secure and diverse payment options

Cons:

- Limited product selection for niche interests - International shipping can be costly for some customers - The returns and exchange policy could be more transparent - Occasionally delays in product delivery

User Experience:

YourSurprise.no ensures a smooth and enjoyable shopping experience for its customers. The website's well-organized categories and search functions make it effortless to find the desired products. The ability to personalize items with photos, names, and messages enhances user engagement and creates a truly unique shopping experience. With a user-friendly interface and responsive design, the site is accessible from both desktop and mobile devices.

Pricing and Value for Money:

YourSurprise.no offers competitive pricing for its personalized gifts. While customization may incur additional costs, the overall value for money is excellent considering the high quality of products. Customers can also find frequent promotions and discounts, making their purchases even more affordable.

Customer Service:

The customer service provided by YourSurprise.no is commendable. Their support team is responsive, helpful, and knowledgeable. Whether customers have inquiries, require assistance with customization, or need help with orders, the customer service representatives are readily available to assist via phone, email, or live chat.

Product Quality and Selection:

YourSurprise.no boasts an impressive range of products that can be personalized to suit various occasions and tastes. From engraved jewelry to custom-made home decor, customers can find something unique for everyone. The products are of high quality, with careful attention to detail in the personalization process. However, some customers may find the product selection limited in certain niche categories.

Website Usability:

The website's usability is one of YourSurprise.no's strengths. Its intuitive layout, clear navigation, and easily accessible product categories contribute to a seamless shopping experience. The personalization interface is user-friendly, and product descriptions provide detailed information to assist informed decision-making.

Returns and Exchanges:

While the returns and exchange policy of YourSurprise.no is not explicitly outlined on their website, customers can contact their support team to address any issues or concerns. It is advisable to clarify the policy before making a purchase to ensure a smooth and hassle-free return or exchange process.

Promotions and Discounts:

YourSurprise.no frequently offers promotions and discounts on various occasions. Customers can enjoy special deals during holidays or seasonal events, making their personalized gifts even more affordable. It is advisable to keep an eye on the website or subscribe to their newsletter to stay updated on the latest promotions.

Reputation:

YourSurprise.no has garnered a positive reputation in the personalized gift industry. With a growing customer base and numerous positive reviews, the company has established itself as a trustworthy and reliable source for unique gifts. Their commitment to quality, customer satisfaction, and personalized experiences contributes to their favorable reputation.

Payment Options:

YourSurprise.no accepts a diverse range of payment options, including major credit cards, PayPal, and Klarna. This variety provides convenience and flexibility for customers to choose their preferred method.

Loyalty Programs:

YourSurprise.no currently does not offer a loyalty program. However, customers can benefit from frequent promotions and discounts, allowing them to save on their purchases.

Customer Reviews:

Customer reviews of YourSurprise.no generally reflect positive experiences. Customers appreciate the high-quality personalized gifts, easy ordering process, and excellent customer service. However, some negative reviews mention occasional delays in shipping or confusion regarding the returns policy.

Community Involvement:

YourSurprise.no actively participates in community events and initiatives. They collaborate with local charities and organizations, donating personalized gifts for fundraising events and sponsoring community celebrations. Their community involvement reflects their commitment to giving back and creating a positive impact beyond their products.

Shipping and Costs:

YourSurprise.no offers shipping to Norway and various other international destinations. However, international shipping costs may vary and can be relatively costly for some customers. It is advisable to check the shipping costs before completing the purchase to avoid any unexpected expenses. The estimated delivery timeframes are generally reasonable but occasional delays may occur, especially during peak seasons.