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Don’t support this company, they may give you and awful experience
My review for yuki-model.de My last order at this company, was a awful experience had to write them several emails before they even responded. I had ordered a lot of Balance Cable's, a Charger, a Lipo bag an some other things and they shipped the order out quite fast, even that there was missing items from the order that there was out of stock, and a was thinking oh they send them when they get back on stock, and i did not think more about that and waited for the items to get on stock over a month later i check up on the missing item,s and see they finally got them on stock again, and was thinking that weird they have not send the last item yet even after they got them on stock again, and i write them a mail asking on when i can expect my last item that i have ordered, and the only respond i get it there automatic email respond, that my order was shipped out that they send me last time, but this time they also send me a order cancelled respond and i think that was weird. I then write to them again asking them "okay now that my order got cancelled when do i get my refund" and i got no responds back and i write to them a couple of times more before i finally get them to write back to meWhen i finally got them to respond on my mails they kept saying that they already had refunded me and in the end they send me a screen shot of the refund and said take it up with Paypal. The problem now is my so called refund was send to something called "Paypal Working Capital" and they can't help me for it's not there problem that they send my refund to wrong placeSo the only last remark i can make on this is, if they owe you a refund don't expect it back.No Results Found
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{{{reviewBody}}}Introduction:
Yuki-Model.de is a renowned online retailer specializing in high-quality scale model kits and accessories. With a wide range of products catering to enthusiasts and collectors alike, the website offers a comprehensive selection that is sure to appeal to hobbyists of all levels. In this editorial review, we will delve into various aspects of Yuki-Model.de, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros:
- Yuki-Model.de boasts an extensive collection of scale model kits, offering a wide variety of options for hobbyists.
- The website is well-organized, making it easy for users to navigate and find the specific products they are looking for.
- Yuki-Model.de provides detailed product descriptions and high-quality images, giving customers a complete overview of each item.
- The company offers competitive prices, ensuring that customers receive value for their money.
- Yuki-Model.de provides reliable packaging and shipping services, ensuring the safe delivery of products.
Cons:
- Although Yuki-Model.de offers a vast selection of products, some niche or hard-to-find items may not be available.
- Shipping costs may vary depending on the customer's location, potentially resulting in additional expenses.
User Experience:
Yuki-Model.de provides an intuitive and user-friendly website interface, allowing customers to easily navigate through different categories and browse products. The search function enables users to quickly find specific items based on keywords, making the shopping experience efficient. The website's loading speed is commendable, ensuring seamless browsing for customers, and the overall aesthetic design is visually appealing.
Pricing and Value for Money:
Yuki-Model.de offers competitive prices for its scale model kits and accessories. The pricing is reasonable in comparison to other online retailers in the market. Customers can expect to receive good value for their money, given the high-quality products available. Regular discounts and promotions further enhance the affordability of the products on offer.
Customer Service:
Yuki-Model.de is committed to providing excellent customer service. The company promptly responds to customer inquiries and concerns through various channels, including email and phone. Their customer service representatives are knowledgeable and helpful, offering valuable assistance to ensure customer satisfaction.
Product Quality and Selection:
Yuki-Model.de maintains a reputation for providing scale model kits and accessories of exceptional quality. The products available on the website are sourced from renowned manufacturers, ensuring that customers receive top-notch craftsmanship and attention to detail. The selection of items covers various categories, including aircraft, military vehicles, ships, cars, and dioramas, catering to a diverse range of interests.
Website Usability:
The Yuki-Model.de website is well-designed and user-friendly. The layout is intuitive, with clear navigation menus and product categorization, allowing customers to easily locate their desired items. The checkout process is streamlined, providing a hassle-free shopping experience. Furthermore, the website incorporates secure payment gateways, ensuring the protection of customer information during transactions.
Returns and Exchanges:
Yuki-Model.de offers a straightforward returns and exchanges policy. Customers can initiate the process within a specified timeframe if they receive damaged or defective items. The company promptly addresses such cases and provides appropriate solutions, including replacements or refunds, based on the situation.
Promotions and Discounts:
Yuki-Model.de frequently runs promotions and discounts on selected products, allowing customers to make purchases at reduced prices. These offers are regularly updated on the website, providing an opportunity for enthusiasts to expand their collections while enjoying cost savings.
Reputation:
Yuki-Model.de has established a strong reputation within the scale model hobbyist community. The website is known for its commitment to quality, wide product selection, and exceptional customer service. Positive customer reviews and testimonials further reinforce the company's reputation as a trustworthy and reliable retailer.
Payment Options:
Yuki-Model.de offers several secure payment options, including credit/debit cards and PayPal. This variety ensures convenience for customers, allowing them to choose their preferred payment method without any hassle.
Loyalty Programs:
Yuki-Model.de currently does not have a loyalty program in place. However, regular customers can benefit from the website's promotions and discounts, which provide cost savings on their purchases.
Customer Reviews:
Customer reviews play a vital role in shaping the perception of a retailer. Yuki-Model.de has garnered positive feedback from its customers, highlighting satisfaction with product quality, efficient shipping, and excellent customer service. These reviews showcase the company's commitment to providing a positive shopping experience.
Community Involvement:
Yuki-Model.de actively engages with the scale model hobbyist community through its social media platforms and online forums. The company participates in discussions, shares relevant news and updates, and encourages community members to interact and share their experiences, fostering a sense of camaraderie among enthusiasts.
Shipping and Costs:
Yuki-Model.de offers various shipping options to cater to customers worldwide. Shipping costs may vary depending on the customer's location and the weight of the package. The website provides transparent information about shipping fees, ensuring customers are aware of additional costs before completing their purchases.
Conclusion:
Yuki-Model.de is a reputable online retailer that excels in providing high-quality scale model kits and accessories. With a user-friendly website, competitive pricing, excellent customer service, and a wide range of products, the company offers a satisfying experience for hobbyists and collectors alike. As a reputable brand within the industry, Yuki-Model.de maintains a strong reputation, both for product quality and customer satisfaction.