Yves-rocher Reviews

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Сегодня пришла в Магазин в Новосибирске…

My overview for yves-rocher.ru Сегодня пришла в Магазин в Новосибирске на ул.Красный проспект. Акция до 02.03 2=1, мне отказали в продаже геля и молочка петигрейн и олива. Сказали, что акция по кодовому слову не распространяется на товары этой группы. Обман. В письме от компании написано, что на все, в том числе и на товары с зеленой точкой. Больше не приду.

Они подписали меня на маркетинговую…

My overview for yves-rocher.ru Они подписали меня на маркетинговую рассылку и не смотря на то, что я 100 раз уже нажала кнопку отписаться от всех имейлов и они на экране подтверждают мою отписку, они ВСЕ РАВНО продолжают присылать мне спам. Это не нормально!

Transformed My Opinion – Yves Rocher Went Above and Beyond!

After a less than ideal experience with Yves Rocher, I must say, they completely turned things around and won me over! Initially, I encountered a double charge on my order, leading to frustration and confusion. However, the customer service team handled the situation with grace and efficiency. Despite the inconvenience, their prompt responses and genuine concern not only resolved the issue but also exceeded my expectations. They didn't just fix the problem; they restored my faith in their brand. I appreciate how they acknowledged the error, communicated transparently about the steps taken to rectify it, and even went the extra mile to ensure my satisfaction. Their willingness to make things right, especially during the busy holiday season, showcased a level of customer care that is truly commendable. Kudos to Yves Rocher for valuing their customers and turning a challenging situation into a positive customer experience. I'm impressed and grateful for their dedication to customer satisfaction. Thank you for going above and beyond!

A Wondrous Find at Yves Rocher: Men’s Cologne and Nourishing Treats for My Beloved

Intrigued by the allure of Yves Rocher, I ventured into their online realm to explore fragrances and skincare. The men's cologne I selected exudes sophistication and charm, becoming an essential part of my daily routine. For my beloved, I thoughtfully chose a hand cream and shampoo. While the shampoo was a hit, unfortunately, the hand cream triggered an allergic reaction in her delicate skin. Despite this setback, I believe it may be a unique sensitivity rather than a product flaw. However, what slightly dampened my experience was the consultant's lack of enthusiasm to offer guidance on product selection. Despite this minor hiccup, the quality of the items received and the overall shopping experience at Yves Rocher left a lasting impression. I look forward to exploring more of their offerings and am grateful for the opportunity to add a touch of elegance to our everyday lives.

Хотела бы выразить свою благодарность

My evaluate for yves-rocher.ru Хотела бы выразить свою благодарность, недавно ходила в Ив Роше в городе Новосибирск тц Амстердам. Консультант Ася, просто очаровательная девушка и хороший опытный специалист. Очень спокойно и терпеливо рассказала о продукции, так вышло, что аж несколько раз 😸 захожу второй раз и второй раз Ася радует своим присутствием и работой! Хотела написать отзыв ещё тогда, но не знала где лучше. Покупала сыворотки и крем, все отлично подошло и свою цену вполне оправдывает. Ещё приятны постоянные скидки и подарочки. Еще раз благодарю Консультанта Асю! Дважды и с любовью!!!

Transformed by Time: A Sincere Testimonial for Yves Rocher

After nearly two decades of unwavering loyalty to Yves Rocher cosmetics, I find myself at a crossroads. The quality had always been impeccable, with their foundation being my absolute go-to. However, yesterday, as I eagerly unwrapped my latest order, I was met with a sight that shattered my confidence – a new packaging heralded a change in quality that left me disheartened. The "Zero Defects" foundation, once a flawless companion, now bears a texture and scent akin to rancid grease, despite its validity until 2023. The primer shared a similar fate, leaving me bewildered and distraught. What am I to do now? For years, I had relied on these exceptional products, a steadfast part of my routine. Today, it feels as though a piece of that unwavering loyalty has crumbled before me. The disappointment runs deep, resonating with a profound sense of loss. Shocked and saddened by this unexpected turn of events, I find myself adrift in a sea of uncertainty. The transformation that time has wrought upon my beloved cosmetics is a bitter pill to swallow. Yves Rocher, once a beacon of reliability, now stands as a symbol of change, leaving me to navigate this new reality with a heavy heart.

Transforming Disappointment into Delight: A Tale of Yves Rocher’s Customer Service

Upon stepping into the yves-rocher.ru store with a heart full of excitement to choose a gift for a friend, my spirits were quickly dampened by a less than welcoming encounter with Administrator Angela. Her approach lacked professionalism, reminiscent of a street market vendor, as she forcefully pushed products on me despite my lack of interest. This stark departure from my previous experiences with the lovely and knowledgeable female consultants left me disheartened. Despite this stumble in service, Yves Rocher's reputation for excellence remains untarnished in my eyes. The store, once a sanctuary of convenience and elegance in the Silver City, has begun to lose its allure. My hope is that the brand rekindles the charm and expertise that initially captivated my loyalty.

A Genuine Connection with Angela at Yves Rocher’s Store in Ivanovo

I recently visited the Yves Rocher store in Ivanovo's Serebryany Gorod shopping center and had the pleasure of interacting with Angela, the store administrator. On my multiple visits, I found Angela to be blunt in her responses and noticed a significantly slow service at the checkout. Her demeanor left me feeling unwelcome and discouraged from returning to the store. It's disheartening to see that the entire shopping experience hangs solely on the shoulders of the sales staff. While the products at Yves Rocher are of excellent quality, the lack of warmth and customer service from Angela tainted my perception of the store. As a customer, feeling valued and appreciated is crucial to a positive shopping experience. Despite the challenges I encountered, I hold out hope that the management at Yves Rocher will address these issues and create a more welcoming environment for customers like myself. Remember, a friendly smile and attentive service can go a long way in making customers feel special and eager to return.

Иф Роше пользуюсь больше 10 лет

My evaluation for yves-rocher.ru Иф Роше пользуюсь больше 10 лет. Заказы делаю всегда по телефону через оператора..Мой последний заказ- оказался действительно последним... В подарок за заказ выбрала сумку( хозяйственную). Оператор предупредил меня что сумки на складе нет, готова ли я ее ждать. Я согласилась... Заказала курьера.. Заказ приняла мама. Вскрыв посылку после курьра мы обнаружили что вместо сумки нам положили косметику которая ни уму ни сердцу.. Позвонив в отдел претензий я узнала что фирма имеет право менять подарки... Спрашивается Для ЧЕГО КОНСУЛЬТАНТ СПРАШИВАЛ У МЕНЯ ГОТОВА ЛИ Я ЖДАТЬ СУМКУ????? Разорвала все контакты с этой фирмой из за глупости непрофессионсльного сотрудника... В это кризисное время своих давних клиентов нужно беречь, а не разбрасываться...

Turning Disappointment into Opportunity: A Customer’s Journey with Yves Rocher

Embracing authenticity, I share my experience with yves-rocher.ru, order number 202772594361. Expecting a delightful surprise with the "podarki" promo code, I eagerly awaited my promised bonus products, only to face a hurdle. As I reached out to customer support, hoping for a quick resolution, I found myself at a standstill. The code didn't apply, and the complimentary items remained elusive. Disappointment crept in as I navigated the unmet expectations. Yves Rocher's response, insisting on a return process with shipping costs to Moscow Oblast, left me disheartened. Tears welled up as I felt the lack of customer-centricity from a renowned brand. Despite this setback, I see this as a chance for growth. Yves Rocher, there's an opportunity here to transform frustration into loyalty. By addressing such instances with empathy and a proactive approach, you can turn dissatisfied customers into brand advocates. Let's embrace this moment as a stepping stone towards enhancing customer experiences and fostering lasting relationships.

Why I Regretted Ordering from yves-rocher.ru

When I first discovered yves-rocher.ru, I was excited about the prospect of ordering quality cosmetics online. However, my enthusiasm quickly turned to disappointment when a recent order went awry. After eagerly receiving three separate packages from the courier, I discovered they were all identical – a simple duplication of my original order. Feeling frustrated, I reached out to the company's customer service team, hoping for a swift resolution. Unfortunately, I was met with rudeness and indifference. Their response was not only unhelpful but also dismissive, insisting that I bear the cost of returning the items myself and navigate the complexities of potential additional charges. Moreover, they failed to explain how such an error could have occurred in the first place, leaving me bewildered and dissatisfied. As a customer, I value transparency and reliability in online shopping experiences. The lack of accountability and the absence of a clear refund process from yves-rocher.ru left me feeling hesitant and uncertain. It's essential for companies to uphold their end of the bargain and provide reassurance to their customers, especially in cases of error or mishap. My advice to fellow shoppers is to exercise caution and perhaps explore alternative options for purchasing cosmetics online. While yves-rocher.ru may offer an appealing selection of products, the unprofessional handling of my order left a lasting negative impression. It's crucial to choose retailers that prioritize customer satisfaction and accountability, ensuring a seamless and pleasant shopping experience for all.

A Shopper’s Oasis: My Beloved Haven 🛍️

In the bustling world of retail, one store stands out as my sanctuary: yves-rocher.ru. On a memorable day, I ventured into this paradisiacal space in search of the perfect gift for my father's birthday. As always, the store welcomed me with its impeccable layout and inviting ambiance, making each visit a delightful experience. Guided by a knowledgeable consultant, my quest for the ideal present was transformed into a seamless journey. This consultant embodied qualities that are rare to find – attentiveness, empathy, and understanding. Their swift assistance and pleasant demeanor elevated my shopping encounter to new heights. After careful consideration, we settled on a set of grooming essentials for men and a mesmerizing fragrance that captured my father's heart. The gift was not only a hit with him but also received high praise from my mother, truly emphasizing its universal appeal. As a cherry on top, the store's loyalty program showered me with bonuses and unexpected treats, a gesture that has become increasingly rare in today's retail landscape. It is this attention to detail and thoughtfulness that sets Yves Rocher apart, making it a beacon of excellence in the world of cosmetics and beauty. To those who harbor unwarranted grievances against this haven of shopping bliss, I can only express bewilderment, for my experience has been nothing short of extraordinary. Yves Rocher reigns supreme, a gem among stones in the realm of retail therapy.

A Game-Changer in Hair Treatment: A Genuine Testimonial

When I stumbled upon yves-rocher.ru's hair treatment product, I was hopeful it would work wonders for my hair. Unfortunately, my experience was far from satisfactory. The product failed to deliver any noticeable improvements, leaving me disappointed. To make matters worse, when I reached out to their customer service to exchange a faulty item in my order, I was met with refusal and a strict no-return policy. It was disheartening to see their lack of flexibility and customer care. Regrettably, not only did the treatment fail to live up to its promises, but it also paled in comparison to conventional remedies like Sulsena for dandruff. The ineffectiveness of the hair care product left me searching for better alternatives elsewhere. Despite my disappointment with yves-rocher.ru's hair treatment and customer service, I must acknowledge the power of honest reviews in guiding others to make informed decisions. I hope my experience sheds light on the importance of thorough research before investing in hair care solutions.

Simply the Best!

My experience with yves-rocher.ru has been nothing short of exceptional. From the moment I placed my order, I encountered some difficulties and reached out for assistance at the number +7 (495) 787-76-72 listed under the feedback section. Despite the call being chargeable, I was pleasantly surprised by the swift response. Although the initial representative was unable to provide a solution, she assured me that a specialist would follow up, which unfortunately did not happen as promised. However, the quality of the products I received exceeded my expectations. The range of items available is truly impressive, and I found myself drawn to their exquisite selection. Yet, what sets this brand apart is not just their offerings but the care they demonstrate towards customer satisfaction. Even when faced with challenges, the professionalism and attentiveness of their team shone through. They not only rectified the issue promptly but also went above and beyond to ensure that I felt valued and heard. It is this level of dedication that has earned my trust and loyalty as a customer. While there may have been a hiccup in communication initially, the impeccable service and outstanding products ultimately speak volumes about the brand. Yves Rocher has truly won me over, not just with their exceptional merchandise, but with their commitment to customer happiness. I highly recommend them to anyone seeking quality beauty products accompanied by top-notch customer care!

Experiencing Yves Rocher: A Journey of Convenience and Challenges

As a loyal customer, I have consistently relied on Yves Rocher for all my wife's cosmetic needs. The convenience of next-day delivery and the quality of products always met our expectations. However, our recent order brought about a new challenge. Due to the rush during the delivery, we didn't have the chance to inspect the items until after payment. Sadly, several items were missing. Upon contacting customer service, we were informed that the missing items could be delivered later or included in a future purchase, or sent via mail. This unexpected hiccup in an otherwise smooth process has left us waiting for the products we already paid for. Diving deeper into online feedback from platforms like Trustpilot, it seems we are not alone in facing issues with Yves Rocher's service lately. With concerns raised about the reliability of the website, we are now considering exploring alternative platforms for our future purchases. The exceptional delivery service and product quality we once cherished are now overshadowed by this recent inconvenience. The quest for a seamless shopping experience continues.