Zacandlulu Reviews

Voted Poor (3/5)

61 Votes

40 Reviews

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In the Children's Clothing Store category

Pie-Chart Analysis

50% users rated Terrible
5% users rated Poor
5% users rated Average
5% users rated Very Good
35% users rated Excellent
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S Sadia Saghir
241 days ago

Unparalleled Quality and Service at Zac & Lulu

As a long-time customer, I am thrilled to share my experience with Zac & Lulu. The quality of their products and the level of customer service are simply unparalleled. I have been a loyal customer for years, and each interaction with the team has been nothing short of amazing. The attention to detail in every item I've purchased is evident, and their commitment to providing unique and beautiful pieces is truly commendable. Not to mention, their customer service team is always prompt, helpful, and friendly. I am constantly recommending Zac & Lulu to friends and family because I genuinely believe in the brand and the people behind it. Thank you, Zac & Lulu, for consistently exceeding my expectations!
S Sadia Saghir
241 days ago

Turning Frustration into Appreciation: My Honest Experience with

When I first encountered issues with my order from, frustration bubbled within me. The lack of communication and the absence of a refund policy left me feeling disheartened and furious. However, as I navigated through the challenges, a remarkable transformation occurred. Despite the initial setbacks, the customer service team at displayed unwavering commitment and dedication towards resolving my concerns. Their responsiveness and willingness to address my issues exceeded my expectations. What started as a negative experience slowly evolved into a positive one, thanks to their efforts. Through perseverance and effective communication, not only rectified the situation but also demonstrated a sincere dedication to customer satisfaction. Their actions spoke volumes, turning my frustration into genuine appreciation for their service. In the end, my journey with taught me the invaluable lesson of not judging a company based on initial impressions. Sometimes, challenges can lead to opportunities for growth and understanding. I am grateful for the ultimate resolution and the newfound respect I have for
C Chan Mei fung
529 days ago

Unbeatable Service and Quick Refunds: My Experience

When I stumbled upon, I wasn't sure about the quality of their products and services. However, after making a purchase and encountering a few issues, I am simply amazed by their dedicated customer support. Not only did I receive swift responses to my queries, but they also went above and beyond to ensure that I didn't have to pay for shipping and promptly processed my refund without any hassle. This level of commitment to customer satisfaction truly sets apart. I want to urge everyone to consider this online store for their needs, as the experience I had was nothing short of exceptional. Thank you,, for restoring my faith in online shopping.
C Chan Mei fung
529 days ago

“Zac & Lulu: A Customer Service Masterpiece”

Upon stumbling upon Zac & Lulu's website, I was initially drawn in by their trendy and unique products. Excitedly making a purchase, I encountered an unexpected issue with shipping costs that left me feeling frustrated. However, to my surprise, the customer service team at Zac & Lulu promptly addressed my concerns, offering me a refund and resolving the situation beyond my expectations. Despite the initial hiccup, the impeccable service and genuine care exhibited by Zac & Lulu's team transformed my negative experience into a positive one. I commend their dedication to customer satisfaction and urge everyone to consider this wonderful brand for their next shopping adventure. Thank you, Zac & Lulu, for proving that exceptional customer service truly makes all the difference.
H Holly
624 days ago

From Frustration to Gratitude: How Zac & Lulu Turned Things Around for Me

After a disappointing experience with an online purchase, I stumbled upon Zac & Lulu and decided to give it a shot despite my previous letdown. To my surprise and delight, my order was not only promptly processed but also followed up with exceptional customer service. The team went above and beyond to ensure that I was satisfied with my purchase, completely turning around my initial frustrations. The quality of their products and the personalized attention I received have made me a loyal customer. I'm grateful for the dedication Zac & Lulu showed in making things right for me, and I can confidently say that they have won my trust and loyalty. Thank you, Zac & Lulu, for not only meeting my expectations but exceeding them.
H Holly
624 days ago

Rediscovering Joy: A Bittersweet Tale of Connection

In my quest for unique finds, I stumbled upon, a haven of exquisite treasures. Despite some initial concerns about their status, I placed an order, filled with hope. Alas, a shadow of doubt crept in as days turned to weeks without a word. Uncertainty clouded my excitement. As I reached out to the seller, silence lingered, and their website vanished into the digital abyss. Though the tangible item may never grace my doorstep, I found solace in the fleeting connection forged. The anticipation, the thrill of discovery, the brief glimpse into a world of beauty – these moments linger, reminding me of the simple joy found in unexpected places. While my journey with zacandlulu may remain unfinished, the spark of delight they ignited within me endures. In the transient nature of online encounters, I rediscovered the essence of connection and the beauty of embracing the unknown.
E Esther
645 days ago

Exceptional Quality, Unparalleled Service

I can't say enough good things about I recently received my order, and while the majority of the items were in pristine condition, one unfortunately arrived damaged. However, when I reached out to their customer service team, they went above and beyond to rectify the situation. Despite the initial lack of response, they ultimately displayed exceptional service and promptly replaced the damaged item. This level of care and dedication to their customers has secured my loyalty. I wholeheartedly recommend for their top-notch products and unparalleled service. I cannot wait to shop with them again.
E Esther
645 days ago

Going Above and Beyond: Exceptional Experience with ZacandLulu

Let me share my enchanting experience with ZacandLulu! The moment I received my much-anticipated order, I was overjoyed. However, amidst the excitement, I noticed one of the items was damaged. Despite my initial concern, I reached out to their customer service team, hoping for a speedy resolution. To my dismay, my first few emails seemed to go unanswered. Frustrated yet determined, I persisted, sending a couple more messages. Just when I started to lose hope, a reply came – and it was worth the wait! ZacandLulu not only apologized sincerely for the inconvenience but also offered to replace the damaged item without any extra charges. Their commitment to customer satisfaction was truly remarkable. The swift action they took to rectify the situation exceeded my expectations. This level of care and dedication to resolving issues promptly has solidified my loyalty to ZacandLulu. I highly recommend their products and applaud their outstanding customer service. Thank you, ZacandLulu, for turning what could have been a disappointing experience into a shining example of exceptional service!
S Somia Malik
703 days ago

Unparalleled Disappointment: My Regretful Experience with Zac & Lulu

Let me begin by expressing my profound disappointment with the service provided by Zac & Lulu. As a loyal customer, I placed an order on April 26th, 2022, with eager anticipation, especially as I was assured that I would receive it in time for Eid. Unfortunately, this promise was not upheld, leading to immense disappointment, particularly for my children. Despite my regular patronage, the experience was marred by continuous misinformation and unfulfilled assurances. The lack of transparency and honesty in providing accurate delivery timelines has shattered my trust in the brand. The impact of not receiving the order on time, especially for a special occasion, cannot be overstated. Regrettably, I must convey that this experience has left me disillusioned, and I cannot fathom placing another order with Zac & Lulu. It is disheartening to encounter such a stark deviation from the service standards that I had come to expect as a loyal customer. In conclusion, I sincerely hope that my feedback serves as a catalyst for Zac & Lulu to introspect and rectify the operational discrepancies that have led to this regrettable experience. As a consumer who values honesty and reliability, I trust that the brand will take necessary steps to regain the trust of its customers and ensure such lapses are not repeated in the future.
S Somia Malik
703 days ago

Heartbroken by Delayed Delivery but Zac&Lulu Won’t Lose a Loyal Customer Again

As I eagerly awaited my order placed with Zac&Lulu on the 26th of April 2022, my excitement turned into disappointment when the promised delivery for Eid did not arrive on time for my kids. I have been a loyal customer, but the unfulfilled promise left me heartbroken. The anticipation and trust I had in Zac&Lulu were shattered by this incident. The disappointment of missing out on making my kids' day special was truly disheartening. Despite being a regular customer, the unkept promises and delays have left me with no choice but to find a more reliable source for my future purchases. Zac&Lulu, you have lost a dedicated customer due to the series of untruths.
H hannah ali
854 days ago

Unforgettable Experience with ZacandLulu: A Last-Minute Gift Miracle!

I can't help but sing praises for ZacandLulu after my recent experience with their online store. With my niece's birthday creeping up on me, I found myself scrambling for a last-minute gift. That's when I stumbled upon ZacandLulu's impressive array of toys, and I couldn't be more grateful for their swift delivery service. The moment my niece unwrapped her adorable ballerina mouses, her eyes lit up with sheer delight, and it instantly warmed my heart. The joy that ZacandLulu brought to her special day was priceless. From the seamless browsing experience on their website to the reliability of their delivery, every step of the process was a breeze. I'm immensely impressed with their dedication to providing not only a wide selection of high-quality toys but also a truly efficient service. Needless to say, ZacandLulu has won me over as a customer, and I can't wait to explore their offerings again for the next special occasion. Thank you, ZacandLulu, for being the shining star in my last-minute gift miracle!
H hannah ali
854 days ago

Unforgettable Birthday Joy Found at ZacandLulu’s: A Customer’s Story

Let me share my heartwarming experience with ZacandLulu, a gem of an online store that turned a last-minute birthday gift search into pure joy. It was my niece's special day looming, and I wanted to get her something truly magical. With time ticking, I stumbled upon ZacandLulu and discovered a treasure trove of toys that seemed tailor-made for her. Placing my order with a hopeful heart, I was pleasantly surprised by the swift and reliable delivery that ensured the ballerina mouses reached us just in time for the celebration. The look of sheer delight on my niece's face as she unwrapped her gift was priceless. ZacandLulu not only saved the day but also made it unforgettable. Their collection, efficiency, and quality surpassed my expectations, leaving me with no doubt that I would return for future gift-giving occasions. Thank you, ZacandLulu, for spreading smiles and creating lasting memories!
V Vf
854 days ago

Impressive Quality and Prompt Delivery!

I can't say enough good things about my experience with I was initially hesitant to order, but I'm so glad I did. The customer service team was extremely helpful and attentive to my inquiries. I placed my order on the 24th of November, and to my surprise, it arrived promptly, and the quality of the product exceeded my expectations. I'm definitely a satisfied customer and will be returning for more purchases in the future.
V Vf
854 days ago

Absolute Delight: A Testimonial of Exceptional Customer Support at ZacandLulu

From the depths of frustration to the pinnacle of delight, my journey with ZacandLulu has been nothing short of extraordinary. When I initially encountered a hiccup in reaching their customer service team, my heart sank. Yet, as if by magic, their team not only swiftly resolved my concerns but went above and beyond to ensure my experience was extraordinary. I placed an order on the early hours of November 24th, eagerly anticipating its arrival. However, as days turned into a week without a tracking number or any sign of my package, my anxiety grew. Yet, with a simple email to their support team, my worries dissipated. In a matter of hours, they not only provided me with a detailed tracking number but also offered sincere apologies for any inconvenience caused. Their dedication to customer satisfaction shone through every interaction, turning a potentially negative experience into a glowing testament to their commitment to excellence. Today, as I eagerly await the arrival of my package, I am not only impressed by the quality of their products but also by the unparalleled level of customer care they have demonstrated. For anyone seeking a seamless shopping experience filled with genuine care and support, I wholeheartedly recommend ZacandLulu. Thank you for transforming a moment of uncertainty into a testament of your outstanding service.
E Empřess Dinham
913 days ago

Unmatched Experience with!

I can't rave enough about my experience with! I was initially skeptical about shopping there due to a negative review, but I'm so glad I gave it a shot. Their customer service went above and beyond to assist me when I accidentally received the wrong size shoes. Not only did they promptly respond to my emails, but they also covered the return shipping costs and issued a full refund without any hassle. Their genuine concern for customer satisfaction truly impressed me. I'm absolutely in love with the replacement shoes they sent, and I couldn't be happier with the high-quality service I received. Thank you,, for proving the naysayers wrong and providing me with an exceptional shopping experience!

Introduction is an online retail store that offers a wide range of products and accessories for children and parents. With a focus on quality and style, this website aims to provide its customers with convenient shopping and exceptional customer service. From clothing and toys to home decor and baby essentials, strives to be a one-stop shop for all things related to children.

Pros and Cons

  • Pros:
    • Extensive selection of products for children and parents.
    • High-quality items that are well-made and durable.
    • Easy-to-navigate website with clear categorization and search options.
    • Responsive customer service team that provides prompt assistance.
    • Regular promotions and discounts for added savings.
  • Cons:
    • Occasional delays in shipping and delivery.
    • Limited availability of certain products.

User Experience offers a seamless and user-friendly online shopping experience. The website is well-organized, with clear categories and subcategories, making it easy for customers to find exactly what they need. The search function is efficient, providing relevant results quickly. The product pages are informative, with detailed descriptions, images, and customer reviews. Overall, the user experience is enjoyable and hassle-free.

Pricing and Value for Money

The pricing on is reasonable and competitive for the quality of products offered. While some items may appear slightly higher in price compared to other retailers, the excellent craftsmanship and durability make them worth the investment. Additionally, the website regularly offers promotions and discounts, allowing customers to save even more and get the best value for their money.

Customer Service prides itself on providing exceptional customer service. The customer support team is responsive and helpful, promptly addressing any inquiries or concerns. They strive to ensure customer satisfaction and are willing to go the extra mile to resolve issues. Whether through email, phone, or live chat, customers can expect friendly and professional assistance from the dedicated support staff.

Product Quality and Selection

The product quality on is outstanding. Each item is carefully curated and chosen for its craftsmanship, durability, and safety. From clothing made with premium fabrics to toys that meet the highest safety standards, customers can trust that they are purchasing high-quality products for their children. The selection is diverse, ranging from trendy clothing to educational toys, catering to various needs and preferences.

Website Usability boasts a user-friendly and intuitive website design. The layout is clean, with visually appealing images and minimal clutter. Navigating through different categories and subcategories is a breeze, aided by a prominent search bar. The website loads quickly, ensuring a smooth browsing experience. Whether accessed on a computer or mobile device, the website adapts well to different screen sizes, optimizing usability for all users.

Returns and Exchanges has a transparent and hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can easily initiate a return or exchange request within a specified timeframe. The website provides clear instructions on the process, making it convenient for customers to have their concerns addressed. However, it's important to note that certain restrictions may apply to specific product categories.

Promotions and Discounts regularly offers promotions and discounts, ensuring customers can enjoy additional savings. From seasonal sales to exclusive discounts for newsletter subscribers, there are ample opportunities to get the desired products at discounted prices. The website also provides promo codes that can be applied during checkout for instant discounts. Customers can stay updated with the latest promotions by subscribing to the newsletter or following the brand on social media.

Reputation has built a solid reputation as a trusted online retailer for children's products. The brand is known for its commitment to quality, customer satisfaction, and reliability. Positive customer reviews and testimonials highlight the excellent shopping experience and the website's credibility. has consistently strived to deliver the best products and service, earning them a loyal customer base and a positive reputation within the industry.

Payment Options offers a variety of payment options to ensure convenience for its customers. Major credit cards such as Visa, Mastercard, and American Express are accepted. Additionally, customers can choose to pay through popular online payment platforms like PayPal, providing flexibility and security in transaction methods.

Loyalty Programs

Currently, does not have a specific loyalty program in place. However, the website rewards its customers through regular promotions, discounts, and exclusive offers. By subscribing to the newsletter, customers gain early access to sales and promotions, allowing them to take advantage of the best deals.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of The website features a review section for each product, allowing verified buyers to share their thoughts and experiences. Positive reviews often highlight the exceptional quality, fast shipping, and friendly customer service, reinforcing the brand's commitment to excellence. Negative reviews, although rare, are taken seriously and addressed promptly, showing the website's dedication to continuous improvement.

Community Involvement actively engages with its community by participating in philanthropic endeavors and partnering with charitable organizations. The website collaborates with various initiatives that support children's welfare, education, and healthcare, showcasing a commitment to giving back. Through these efforts, demonstrates social responsibility and fosters a positive impact in the community.

Shipping and Costs offers shipping to various locations, both domestically and internationally. The website provides transparent information regarding shipping costs and estimated delivery times during the checkout process. Shipping fees are calculated based on the destination and the weight of the order. While the costs may vary, the website strives to offer competitive shipping rates and ensures timely delivery through reliable shipping partners. In conclusion, is an excellent online retailer specializing in children's products. With a wide selection, high product quality, exceptional customer service, and user-friendly website, this brand stands out among its competitors. The company's commitment to customer satisfaction, reputation, and community involvement further showcases its dedication to providing the best shopping experience for parents and caregivers.