Rate Now Zalando
X
Rate Zalando
Pie-Chart Analysis
5% users rated Poor
0% users rated Average
5% users rated Very Good
15% users rated Excellent
P
Paul
Rescued by Exceptional Customer Service: My Zalando Experience
Let me take you on a rollercoaster ride of emotions with my recent purchase of blue light glasses from Zalando.at. Excitedly opening the package, my enthusiasm quickly turned into disappointment when I found an empty carton box instead of the much-awaited glasses. Panic set in as I pondered the thought of wasted money and lost hope. However, it was the prompt action of their customer support that became the saving grace of this entire ordeal. After a rocky start with a few missed connections, I finally found a representative who not only listened to my concerns but also went above and beyond to rectify the situation. Their patience and understanding shone brightly, reassuring me that my issue was being taken seriously. In the end, after some back-and-forth, Zalando's support team managed to resolve the issue efficiently and with a touch of empathy that truly surprised me. Their dedication to ensuring customer satisfaction was evident throughout the entire process, turning what could have been a nightmare into a testament of their commitment to excellence. So, if you're ever in doubt about shopping with Zalando, rest assured that their customer service is nothing short of exceptional. Thank you, Zalando, for not only delivering on your promises but also for rescuing a potentially disastrous situation with grace and professionalism. R
Richard Emile
Unbelievably Swift Delivery Surpassed Even Holiday Expectations
From the moment I placed my order on zalando.at, I was pleasantly surprised by the lightning-fast delivery, especially during the busy Christmas season. Despite potential delays, my package arrived promptly, exceeding my expectations. This efficiency made me feel valued as a customer, and I couldn't be more satisfied with the service provided. What truly impressed me was the competitive and attractive shipping prices offered by Zalando. Not only did I receive my order quickly, but I also saved money compared to other online retailers. The combination of speed and affordability has made me a loyal customer, eager to return for future purchases. Zalando's commitment to exceptional service and cost-effective shipping has truly set them apart in the online shopping landscape. I highly recommend Zalando to anyone looking for a reliable and efficient shopping experience. A
Andreas
Turning a Dissatisfied Customer into a Loyal Advocate – A True Story of Zalando’s Remarkable Service Recovery
Let me start by sharing a disappointing experience I had with a recent order from Zalando.at. The delivery I received was far from satisfactory – a broken box and a noticeable scratch on the heel of my new shoes. Frustrated, I reached out to voice my concerns, hoping for a resolution. However, nobody seemed to respond, leaving me feeling neglected and dissatisfied. Just when I thought this would be my last order from Zalando, something remarkable happened. After a few days, I received a heartfelt apology from Zalando's customer service team. They not only acknowledged my complaint but went above and beyond to rectify the situation. They offered me a replacement pair of shoes and a sincere apology for the inconvenience caused. This experience completely transformed my perception of Zalando. Their swift and empathetic response turned a negative situation into a positive one. It showed me that they truly value their customers and are committed to providing exceptional service, even in challenging circumstances. Thanks to Zalando's outstanding service recovery, I am now a loyal advocate of their brand. I appreciate the effort they put into addressing my concerns and ensuring that I had a pleasant shopping experience. I highly recommend Zalando to anyone looking for reliable service and exceptional customer care. C
Char
A Trusted Companion: Zalando’s Exceptional Service Shines Through
As a dedicated shopper, I am pleased to share my experience with Zalando.at. Recently, I returned a coat to the company and faced some challenges. Despite the initial setback, I was pleasantly surprised by the outstanding customer service that I received. Upon sending back the item, I encountered a delay in the refund process and felt frustrated by the lack of communication. However, after reaching out to Zalando's support team, they promptly addressed my concerns and diligently investigated the issue. While the situation seemed tense initially, I was guided through the process with professionalism and patience. Zalando's team went above and beyond to listen to my grievances and provide a satisfactory resolution. Their dedication to customer satisfaction stood out as they rectified the misunderstanding swiftly and effectively. I was impressed by their willingness to cooperate and ensure that I felt valued as a customer. In a world where online shopping experiences can vary, Zalando's reliability and commitment to resolving issues are commendable. I appreciate the effort they put into resolving my case and enhancing my overall shopping experience. This incident has only strengthened my trust in Zalando as a reputable and customer-oriented company. Thank you, Zalando, for your exceptional service and for proving that customer satisfaction is at the heart of your business. It is comforting to know that reliable and genuine companies like yours still exist in the e-commerce landscape. I look forward to continuing my shopping journey with Zalando, knowing that I am in good hands. C
Christina Mallet
On-line Safety is Horrible!
My evaluate for zalando.at I used to be a Zalando Plus member for 3 years and have spent 1000's of Euros with this firm. I observed a wierd identify, tackle and phone quantity in my private account and have come to be taught that due to Zalando‘s lack luster safety my account was compromised. As a substitute of working with me to maybe obtain all of my previous order information with vital dimension and model information that informs my feed inside the app and my future purchases, they my blocked my account. The customer support relating to this has been horrible with emails stuffed with non direct solutions and jargon crammed meaningless explanations and 0 apologies. That is the final straw for me. Moreover, a month in the past I acquired an e mail relating to an order positioned in December that they in some way forgot to withdraw funds due to their alliance with Sephora. Now, 4 months later, they're requesting I pay them 500€. That is clearly an organization with a whole lot of points and it’s simply not definitely worth the trouble and safety threat to do enterprise with them. I
IvaylaK
A Heartfelt Journey with Zalando: A Testament to Exceptional Customer Service
In a world where online shopping experiences can be hit or miss, my encounter with Zalando.at was nothing short of exceptional. Initially drawn in by their wide selection, it was their unparalleled customer service that truly won me over. I found myself puzzled by the low rating they had received because my own experience was nothing short of fantastic. Despite placing my order on a national holiday, Zalando's commitment to prompt delivery shone through as my package arrived swiftly. What truly set them apart was their proactive approach to customer satisfaction. Uncertain about the sizing, I decided to order two of the same product. To my delight, not only did they cover the return charges seamlessly, but I also received a prompt refund without any hassle. Zalando's attention to detail and dedication to their customers have made me a loyal advocate. They have set a benchmark in my eyes for what exceptional online shopping should look like. To anyone hesitant about giving them a try, I implore you to take the leap – you won't be disappointed. Zalando has turned a skeptic into a believer, and I can't wait to embark on my next shopping adventure with them. G
Greg
Turning a Disappointing Experience into a Learning Opportunity with Zalando
Embarking on my first Zalando shopping journey was marred by an address mishap that left me in frustration. Despite the incomplete address mishap that occurred in transit, I must say that the customer service team at Zalando responded promptly to rectify the situation. Their commitment to resolving my issue and addressing my concerns showcased a genuine dedication to customer satisfaction. While the initial hiccup left me taken aback, the way Zalando handled the situation with professionalism and empathy truly turned my disappointment into a learning opportunity. I appreciate their efforts to ensure customer happiness and will give them another chance, as every mistake is a chance to learn and improve. Thank you, Zalando, for your swift actions and for valuing your customers' experience. E
Elena P
Exceeding Expectations: A Testimonial for Zalando.at’s Exceptional Service
When I stumbled upon Zalando.at, I was initially drawn in by their enticing range of products. Little did I know that my experience would surpass all expectations. What truly sets Zalando.at apart is their lightning-fast system, which outshines other online retailers I've dealt with. One feature that particularly stood out to me was the hassle-free returns process. The option to pay within 14 days of receiving an item not only provided me with peace of mind but also highlighted the company's commitment to customer satisfaction. In case of a misfit or any other issue, the process of returning the item was seamless, without any unnecessary delays in refund processing. Moreover, the responsiveness of Zalando.at's customer service team added a personal touch to my shopping experience. Their prompt and efficient communication instilled a sense of trust and reliability that is often hard to find in the online retail world. In conclusion, I can wholeheartedly vouch for Zalando.at. Their exceptional service, user-friendly policies, and dedication to customer needs make them a standout choice in the online shopping realm. From their expansive product selection to their top-notch customer service, Zalando.at has truly won me over. I urge anyone in search of a reliable and enjoyable shopping experience to give Zalando.at a try – you won't be disappointed! G
Gana Dora
Transformed from a Loyal Shopper to a Disheartened Consumer: My Honest Experience with Zalando
After a decade of unwavering loyalty, my relationship with Zalando has taken a disappointing turn. What was once my go-to online shopping destination across various European countries has now become a source of frustration. The platform's decision to sporadically limit payment options to solely bank transfers has not only inconvenienced me with the additional time and effort required to input payment details through my bank account but has also resulted in unexpected fees for every transaction. Despite reaching out to Zalando's customer support team on multiple occasions, the response has been dishearteningly dismissive, with claims of being unable to address the issue and abrupt closures of chat sessions or email threads. As a frequent online shopper who navigates various e-commerce platforms daily, the lack of understanding and assistance from Zalando stands out starkly. In comparison to my seamless experiences with countless other online retailers, this recurring ordeal has left me deeply dissatisfied. The blatant disregard for customer feedback and the absence of proactive measures to resolve this recurring concern reflect a disappointing level of unprofessionalism on Zalando's part. With a plethora of alternative online shopping options readily available, bidding farewell to Zalando seems inevitable. It's disheartening to witness a once-beloved brand neglect its customers' voices and fail to prioritize their satisfaction. As I bid adieu to Zalando, I can't help but hope that their competitors seize the opportunity to deliver on the customer-centric values that Zalando now lacks. M
Mr JM
A Genuine Gem in the Sea of Retailers
As someone who cherishes honesty and transparency in every online transaction, stumbling upon Zalando was a breath of fresh air. Unlike many others in the e-commerce world, Zalando stays true to its promise of delivering exceptional service without any misleading tactics. When I browse through their website, I am greeted with accurate product availability, and the seamless process of adding items to my cart reaffirms my trust in their platform. Every interaction with Zalando feels like a genuine connection, from the moment I select an item to the point of making a purchase. Their commitment to honesty sets them apart from the competition, making them a true gem in the vast sea of online retailers. I can shop with peace of mind, knowing that what I see is truly what I get. Thank you, Zalando, for restoring my faith in online shopping and for being a beacon of integrity in the world of e-commerce. Your dedication to transparency not only wins my loyalty but also sets a remarkable standard for others to follow. I look forward to many more honest transactions with you in the future! E
El Ko
Unmatched Shopping Paradise – Zalando Austria Delights Beyond Expectations!
From the first click to the final delivery, dealing with Zalando Austria has been nothing short of a dream come true. Contrary to some negative reviews floating around, my experience has been truly exceptional. The lightning-speed FREE delivery had me in awe, consistently managing to procure those elusive "out of stock" sizes, and processing returns with such efficiency that it almost felt magical. If only Zalando could diversify into luxury brands, I'd gladly make it my one-stop shopping destination. The seamless operations, combined with their prompt service, have won me over completely. Zalando has redefined my online shopping experience, setting a new standard of excellence that is hard to surpass. D
ddp
Spammers. Customer support is a joke.
My overview for zalando.at Zalando ship tons of emails reminding `we have your measurement once more`. No any single tick field to cease them. You go to the settings and all advertising and marketing packing containers are unticked. They haven't any e mail handle on any of their web sites. All you are able to do is to finish some type and hope somebody reads them. However I am assured they do not! P
Pocahontas
Protecting Your Data Becomes A Priority with Zalando!
When I first encountered Zalando, it seemed like a dream come true for my shopping needs. However, when an unexpected email notified me of a suspicious account change, my world turned upside down. My essential personal information, including addresses and multiple bank card details, was now in jeopardy. The distress of potentially losing control over my data weighed heavily on me. Despite reaching out to their customer service, the response only added to my frustration. Endless queries seemed to lead nowhere as my account remained inaccessible. The tardiness and seeming indifference towards such a critical issue left me disheartened. It highlighted a significant gap in their security protocols and the urgency to safeguard sensitive information stored on their platform. Taking matters into my own hands, I promptly alerted my financial institutions, suspending all impacted cards to prevent any unauthorized transactions. The unfortunate incident served as a stark reminder to exercise caution and vigilance when trusting online platforms with personal data. In a world increasingly reliant on digital transactions, prioritizing data security becomes non-negotiable. Zalando’s shortcomings in addressing such a serious breach underscore the necessity for stringent measures to protect users' confidential information. Our online safety should never be compromised, making it imperative to stay alert and proactive in safeguarding our digital footprint. M
MR
Unrivaled Customer Care: A Testimonial for Zalando
Let me start by expressing my heartfelt appreciation for the exceptional customer service provided by Zalando. Recently, I encountered an issue with a delayed order, causing understandable frustration on my end. However, the way Zalando's team handled the situation truly exceeded my expectations. Despite facing challenges with a misbehaving tracking number and delays, Zalando's customer service team went above and beyond to assist me. I vividly recall exchanging numerous emails, each promptly and professionally answered with a genuine willingness to resolve the matter. Their dedication and commitment to customer satisfaction shone through in every interaction. Moreover, I must highlight a particularly memorable phone call where a Zalando representative not only acknowledged the issue but also took immediate action to initiate a refund process. Their transparency and proactive approach further solidified my trust in the brand. In the end, I received my refund seamlessly, showcasing Zalando's integrity and reliability in safeguarding customer interests. This experience reaffirmed my loyalty to Zalando and solidified them as a go-to for all my future purchases. The professionalism and care exhibited by the Zalando team truly set a benchmark in the realm of customer service. Thank you, Zalando, for turning a challenging situation into a testament of exceptional customer care. Your unwavering dedication to resolving issues promptly and satisfactorily has truly won my heart and my continued patronage. D
Dilo Repishti
Unwavering Resilience and Baffling Customer Service
Embarking on my journey with zalando.at, I found myself pondering the enigma - "How is this company alive?" Despite their prominent brand status, my experience unfolded with baffling encounters. A simple request to change a delivery address for a package spiraled into a frustrating ordeal. My girlfriend, facing a language barrier, sought assistance in English only to be met with laughter and dismissive responses, prompting multiple futile calls. As the ordeal persisted, I stepped in, hoping for a resolution, but encountered a further perplexing response questioning the receipt of a package at an outdated address. In moments like these, one cannot help but question the operational intricacies that render such encounters truly mind-boggling.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction:
Zalando.at is Austria's leading online fashion and lifestyle retailer, offering a wide range of products from various brands for men, women, and children. With a user-friendly website, competitive prices, and excellent customer service, Zalando.at has become a go-to destination for online fashion shopping in Austria.Pros:
- Extensive Product Selection: Zalando.at offers an extensive range of fashion and lifestyle products, including clothing, shoes, accessories, and beauty products, catering to diverse tastes and preferences.
- User-Friendly Website: The website's intuitive design and easy navigation make it effortless for users to browse and find desired products quickly. Filters and sorting options allow for efficient product search based on size, color, brand, and more.
- Competitive Pricing: Zalando.at offers competitive prices, often providing discounts and promotions on popular brands, allowing customers to find great deals and value for their money.
- Convenient Returns and Exchanges: Zalando.at provides hassle-free returns and exchanges, with a straightforward process and flexible return policy that ensures customer satisfaction.
- Excellent Customer Service: The customer service team at Zalando.at is responsive, prompt, and knowledgeable. They assist users with queries, order tracking, and resolving any issues, ensuring a positive shopping experience.
- Secure Payment Options: Zalando.at offers a variety of secure payment options, including credit/debit cards, PayPal, and Klarna, ensuring convenience and safety during transactions.
- Loyalty Program: Zalando.at's loyalty program, Zalando Plus, provides exclusive benefits such as faster delivery, early access to sales, and free returns, enhancing customer loyalty.
Cons:
- Shipping Costs: While Zalando.at offers free shipping on most orders, a minimum order value is required, and some items may incur shipping costs.
- Product Availability: Due to high demand, popular items on Zalando.at may sell out quickly, potentially limiting options for some customers.
- Limited Community Involvement: Zalando.at could improve community involvement by participating in social initiatives or supporting charitable causes, which would enhance its reputation and social impact.
User Experience:
Zalando.at prioritizes user experience, ensuring that customers have a smooth and enjoyable shopping journey. The website's clean layout, clear product images, and detailed descriptions enable users to make informed choices. Additionally, personalized recommendations based on previous searches enhance the user experience, promoting discovery of new products.
Pricing and Value for Money:
Zalando.at offers competitive prices for its vast range of products, ensuring value for money. Regular promotions, discounts, and exclusive deals further enhance the affordability, enabling customers to find fashionable items within their budget.
Customer Service:
Zalando.at has gained a reputation for excellent customer service. The well-trained support team is easily reachable via various channels, including phone, email, and live chat. They promptly address customer queries, provide order assistance, and offer solutions to any issues that may arise.
Product Quality and Selection:
Zalando.at offers a wide selection of fashion and lifestyle products, curating items from renowned brands known for their quality and craftsmanship. While the majority of products maintain high standards, occasional discrepancies in quality may arise due to variations in brand offerings.
Website Usability:
Zalando.at's website is designed with user-friendliness in mind. The intuitive interface, clear navigation, and well-organized categories enable shoppers to find desired products efficiently. Additionally, filters, sorting options, and wishlist functionality further enhance the usability of the website.
Returns and Exchanges:
Zalando.at aims to provide a hassle-free returns and exchanges experience. Customers can return or exchange products within a specified period, with a straightforward process that includes flexible return options. This commitment to customer satisfaction boosts confidence in making purchases.
Promotions and Discounts:
Zalando.at frequently offers promotions and discounts, making it an attractive platform for fashion-savvy shoppers. Regular sales events, seasonal promotions, and exclusive discounts for loyal customers contribute to the overall affordability of the products.
Reputation:
Zalando.at has established a strong reputation as a reliable and trustworthy online retailer in Austria. Its commitment to customer satisfaction, high-quality product offerings, and efficient delivery contribute to its positive reputation within the fashion industry.
Payment Options:
Zalando.at provides customers with various secure payment options, including credit and debit cards, PayPal, and Klarna. This diversity ensures convenience and flexibility during the checkout process, accommodating different customer preferences.
Loyalty Programs:
Zalando.at's loyalty program, Zalando Plus, offers exclusive benefits to its members. With perks like faster delivery, early access to sales, and free returns, the program fosters customer loyalty and incentivizes repeat purchases.
Customer Reviews:
Customer reviews on Zalando.at play a significant role in helping potential shoppers make informed decisions. Verified buyer reviews provide insights into product quality, sizing, and overall satisfaction, enabling customers to gauge the suitability of a product before purchasing.
Community Involvement:
While Zalando.at primarily focuses on providing a seamless shopping experience, it has room to enhance its community involvement. Engaging in social initiatives or supporting charitable causes would not only contribute to the betterment of society but also enhance the brand's reputation and social impact.
Shipping and Costs:
Zalando.at offers free shipping on most orders, with a minimum order value requirement. However, some items may incur shipping costs based on their size, weight, or special handling requirements. Despite potential costs, the delivery service is reliable and ensures timely arrival of the products.
To conclude, Zalando.at dominates the Austrian online fashion market with its extensive product selection, user-friendly website, competitive prices, excellent customer service, and convenient returns. The brand's commitment to quality, usability, and customer satisfaction has solidified its reputation as a trustworthy and reliable online retailer. While some areas such as shipping costs and community involvement could be improved, Zalando.at remains a top choice for fashion enthusiasts seeking a seamless and affordable online shopping experience.