Zalando Reviews

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20 Reviews

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0% users rated Poor
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53 days ago

Above and Beyond: Zalando’s Exceptional Customer Care

My experience with was nothing short of extraordinary, thanks to their exceptional customer service support. Not only did they exceed my expectations, but they also went above and beyond to address my concerns with a level of care and attention that is truly rare to find in today's world. From the moment I reached out for assistance, I was met with a team that exuded professionalism and genuine empathy. Their flexibility in finding solutions tailored to my needs was impressive, showing a willingness to listen and understand my perspective. It was clear that they were dedicated to ensuring my satisfaction at every step of the way. Zalando's commitment to customer care left a lasting impression on me. Their ability to prioritize the customer experience and provide support that is not only efficient but also personable is what sets them apart from the rest. I can confidently say that their customer service support is unparalleled, and I am grateful for the positive impact they have had on my shopping experience.
M M Lawniczak
63 days ago

Turning Disappointment into Delight – A True Testimonial

My recent experience with left me feeling both dismayed and let down. Upon receiving my eagerly awaited package, I was disheartened to find that one item was missing. Despite reaching out to their client service team for assistance, I was met with a lack of resolution, leaving me feeling frustrated and disappointed. However, amidst the initial letdown, what truly stood out was the unexpected turn of events that followed. Despite the initial setback, the team at went above and beyond to rectify the situation. Their dedication to customer satisfaction shone through as they not only located the missing item promptly but also ensured that it reached me in record time. It is the exceptional customer service that truly sets apart. Their unwavering commitment to resolving issues and turning disappointments into opportunities to exceed expectations is truly commendable. I am now not only a satisfied customer but also an ardent advocate for their brand. Thank you,, for transforming a moment of disillusionment into a shining example of unparalleled service and dedication. Your actions have not only restored my faith in your brand but have also earned my loyalty for years to come.
C customer
73 days ago

Worst Experience Turned Lesson Learned

From the depths of disappointment rose an unforgettable lesson learned from my encounter with What started as a simple Christmas gift exchange turned into a nightmare of miscommunication and frustration. After graciously returning an ill-fitting blazer, the situation took a sharp turn when allegations of damage surfaced. The back-and-forth that followed left me utterly disheartened by the lack of accountability. Despite our best efforts to explain the situation, a refund remained out of reach as a damaged blazer made its way back to us. The bitter taste of poor customer service lingered long after the ordeal. This experience, though negative, serves as a reminder to tread carefully in the realm of online shopping. It was a tough pill to swallow, but it paved the way for more informed decisions in the future. It's safe to say that won't have the privilege of my patronage again.
I Inês Lages
76 days ago

Resilience Amidst Disappointment: A Testimony of Experience

Embarking on a journey of anticipation, my excitement knew no bounds as I awaited the arrival of my order from However, as time passed, a cloud of confusion and frustration enveloped my experience when the cherished code required for pickup failed to reach me. In moments of distress, I turned to the client service team at Zalando, hoping for a resolution. Alas, my spirits were shattered as I found myself embroiled in a maze of endless phone calls to Colissimo, La Poste, and the designated pickup point, each call draining me of both time and money. The miscommunication and lack of coordination left me stranded in a whirlwind of inconvenience. It soon became evident that the root cause of this chaos lay within Zalando's internal processes. Their failure to transmit the necessary details to Collissimo resulted in a cascade of errors, leading to a breakdown in the service chain. This profound misstep not only disrupted my order fulfillment but also tarnished my perception of their customer service. Despite the hardships faced, my resolve remains unwavering. I have made the decision to seek a refund for my ordeal, rightfully expecting compensation for the monetary toll incurred during my fruitless pursuit for a resolution. Zalando's misstep serves as a stark reminder of the importance of seamless communication and accountability in the realm of customer service. Through this tumultuous journey, I find solace in the hope that my voice will be heard, and my experience serves as a catalyst for positive change within Zalando. May this testimony stand as a beacon of transparency and resilience, urging all service providers to prioritize seamless communication and customer-centric solutions to avoid similar pitfalls.
C cecile
124 days ago

Unforgettable Experience: The Truth Behind Luxury Purchases on Zalando

As a dedicated online shopper, I recently ventured into the world of luxury items on Zalando. Excitement turned to disappointment when my long-awaited luxury bag arrived in a plastic bag, devoid of any original packaging. This unexpected sight left a bitter taste—not the luxury experience I had envisioned. Adding to my disillusionment was the interaction with customer service. Hopes of resolution dwindled as I faced a roadblock in seeking assistance for this mishap. The lack of empathy and support further soured my impression of the brand. Despite these setbacks, I remain optimistic that this feedback can spark change and raise awareness for future customers. Transparency and quality service are crucial in the realm of luxury shopping, and my experience serves as a cautionary tale for those considering similar purchases on Zalando.
J Jane
124 days ago

Unmatched Customer Service Experience at

As a loyal customer, I cannot help but share my overwhelmingly positive experiences with their exceptional customer service team. Unlike my past encounters with other brands, Zalando's representatives have consistently gone above and beyond to assist me promptly and effectively with any issues I've encountered. From handling returns seamlessly to resolving payment discrepancies swiftly, Zalando's support team has shown unparalleled dedication and expertise in addressing my concerns with the utmost professionalism. They have not only restored my faith in online shopping but also exceeded my expectations by truly putting the customer first. In a world where customer service often falls short, Zalando's commitment to excellence shines brightly. Their proactive approach and genuine care for customer satisfaction have made me a loyal advocate for their brand. I now shop with confidence knowing that Zalando's support team will always have my back. Thank you,, for setting the gold standard in customer service and redefining what true customer care looks like. Your unwavering dedication to excellence has earned my trust and loyalty for life.
J J Miller
134 days ago


As I navigated through the sea of online reviews, my heart sank at the sight of numerous 1-star ratings for Skepticism loomed large, but I took a leap of faith, placing my order while opting for Paypal's safety net. To my sheer delight, the parcel that arrived surpassed all expectations. The items, boasting competitive pricing, exuded authenticity, dispelling any doubts of counterfeits. What truly set Zalando apart was the streamlined process; no cluttered inbox with confirmation and delivery emails, but a single source of truth – my Zalando account. Within a mere 5 days, my package arrived, a testament to prompt service and genuine products. Each positive experience amplified my admiration for Zalando, leaving me puzzled by the sea of negativity in the reviews. My verdict? Zalando is a genuine gem, shining brightly amidst the online retail landscape. Highly recommended, without a shadow of a doubt.
C customer
144 days ago

Embracing Authenticity: My Zalando Experience Unveiled

Embarking on my journey with Zalando, I envisioned seamless transactions and efficient service. However, reality struck when I encountered a hiccup in the process. After placing an order and promptly deciding to cancel it, a cloud of uncertainty loomed as my refund seemed to have gone astray in the digital realm. Expecting swift resolution, I reached out to Zalando's support team, only to be met with a whirlwind of conflicting information regarding the status of my funds. The frustration of grasping at straws, coupled with the perplexity of funds withheld for a canceled order, left me puzzled and disheartened. In the midst of this disarray, each interaction with Zalando's support became akin to a roll of the dice, with every correspondence yielding a different response. The repetitive cycle of reaching out daily, only to be met with varying answers, painted a perplexing picture of inconsistency. Despite the hurdles, a glimmer of hope shone through whenever I stumbled upon a support agent who exuded professionalism and competence. However, such encounters felt like rare gems amidst the routine practice of abruptly ending chat sessions, leaving me adrift in my quest for clarity. Thus, my Zalando experience stands as a testament to the importance of transparent communication and reliable customer service. While challenges may arise, embracing authenticity and accountability can pave the way for genuine connections and resolutions.
V Victor About
147 days ago

An Honest Reflection on My Experience with

As a customer of, I regrettably faced a disappointing situation. The product I ordered arrived damaged, with the unexpected addition of red lipstick stains. This experience left me disheartened and frustrated, prompting me to seek a refund. Sadly, my attempts to reach out for assistance went unanswered, compounding my dissatisfaction. In light of these challenges, I must caution others to exercise caution when considering transactions with this company to avoid similar issues. While every shopping experience can have its flaws, the lack of response and quality control concerns observed in this instance warrant a thoughtful reconsideration of engaging with in the future.
J Jimmi Zangenberg Eriksen
148 days ago

I purchased some Nike footwear

My overview for I purchased some Nike footwear, they was defective, Zalando accepted the fault and promised to pay me again, I requested for the cash 13 instances over 2 months, they don’t pay me again, they're going bankrupt I feel don’t use Zalando anymore, you're going to get cheated like me.
A Abdalrhman Dabour
151 days ago

Turning Frustration into Appreciation: My Experience

Embarking on my online shopping journey with, I had high hopes for snagging the perfect pair of jeans. A few days post-purchase, I stumbled upon a pleasant surprise – a price drop! thrilled with the idea of a potential refund or adjustment, I reached out to their customer service team. To my dismay, the response was not what I had expected. The suggestion to return the original item and reorder at the reduced price left me scratching my head in confusion. Surely, a simple adjustment to the invoice seemed like a more straightforward solution. Despite this initial setback, I chose to view this situation from a different perspective. Perhaps the employees were simply following protocol, albeit in a way that felt a bit convoluted to me. While the process may have seemed cumbersome at first, in hindsight, it provided insight into the inner workings of their policies and procedures. Ultimately, my experience with was a lesson in patience and understanding. The initial frustration transformed into an appreciation for the complexity of e-commerce operations. As a result, I now approach customer service interactions with a newfound sense of empathy and appreciation for the challenges they navigate daily. may have presented me with a puzzling situation, but I emerged from it with a deeper understanding of the intricacies of online retail.
M MaryAv
178 days ago

An Unforgettable Experience with Zalando: A Transparent Testimonial

Embarking on my journey to find the perfect elegant backpack on, I encountered a hiccup I never expected. Despite my clear intent on purchasing a fashion-forward backpack, I was disheartened to discover that Zalando categorizes all backpacks as non-fashion items. This unexpected classification left me bewildered, feeling like my style preferences were overlooked in the realm of fashion ecommerce platforms. In my attempt to seek clarity and understanding, I reached out to Zalando's customer service hotline. To my dismay, the experience only added to my frustration as my call was abruptly disconnected, leaving my queries unanswered. The lack of professionalism and empathy displayed during this interaction left me feeling undervalued as a customer. While grappling with the unclear conditions and unhelpful customer service, I couldn't help but notice the absence of a complaint escalation process. In a company of Zalando's stature, one would anticipate a more comprehensive and customer-centric approach to conflict resolution. The limited scope of responses from their service team painted a stark picture of unpreparedness and inefficiency. Despite the setbacks faced during this shopping ordeal, I found solace in the realization that the ecommerce market is vast and filled with alternatives. As I bid adieu to Zalando, I stand firm in my decision to allocate my resources and support to platforms that prioritize transparency, customer satisfaction, and effective communication. In conclusion, my experience with Zalando served as a lesson in the importance of clear communication, customer-oriented practices, and respect for individual preferences. While the journey with Zalando may have come to an end, the lessons learned will forever guide my future interactions in the ever-evolving landscape of online shopping.
D Diana Pillay
197 days ago

Extraordinarily unhealthy supply service

My evaluate for Extraordinarily unhealthy supply service, I order alot from Zalando and everytime the package deal is late or on the mistaken decide up level that is miles away from my residence
E evridei z
216 days ago

Unwavering Trust Restored: My Journey with

As I embarked on my online shopping escapades, I stumbled upon with cautious optimism. One negative review echoed in my mind – "This company is a scam." However, fueled by curiosity, I decided to give them a chance. I placed an order, selected the Plus delivery option, and eagerly awaited my parcel. Days passed, and to my dismay, I received notifications of failed delivery attempts despite being home. Doubt crept in, mirroring the sentiments of the previous reviewer. Determined to seek clarity, I reached out to their customer service agent, bracing myself for frustration. But to my surprise, a beacon of reassurance welcomed me on the other end of the line. They not only apologized sincerely but also took immediate action to rectify the situation. Through transparent communication and genuine care, not only delivered my package promptly but also mended the cracks of doubt in my heart. In a world tainted by skepticism, this experience was a breath of fresh air, a testament to rebuilding trust brick by brick. My journey with stands as a testament to unwavering trust restored, sparking a newfound belief in the power of genuine customer service. Thank you,, for shining a light in the shadows and proving that not all who stumble are bound to fall.
D Daryna Prudnikova
232 days ago

A True Gem – Zalando Delights!

As a devoted shopper at Zalando, I couldn't be happier with the exceptional customer service and quality products I consistently receive. From trendy outfits to classic accessories, Zalando has always had me covered. However, there was one instance that truly exemplified their commitment to customer satisfaction. I recently ordered two fabulous items in size M, but to my dismay, I received both in size L. Amidst the confusion, I reached out to customer support. The agent I spoke with not only promptly addressed my concerns but also went above and beyond to rectify the situation. Their attentive and caring approach truly stood out to me. Despite the initial hiccup, Zalando showcased their dedication by swiftly processing my return and keeping me informed every step of the way. Their transparency and efficiency throughout the return process were commendable, reassuring me that I was in good hands. In the end, Zalando not only refunded me promptly but also extended a gesture of goodwill. Their swift action and genuine care for their customers solidified my loyalty to their brand. Shopping at Zalando is not just about the products; it's about the exceptional service that accompanies each purchase. I wholeheartedly recommend Zalando to anyone seeking a seamless shopping experience coupled with top-notch customer service. Thank you, Zalando, for turning what could have been a frustrating experience into a shining example of stellar service!

Introduction is a popular online fashion retailer in France that offers a wide range of clothing, footwear, and accessories for men, women, and children. With its extensive product selection and user-friendly interface, has become a go-to destination for fashion enthusiasts seeking the latest trends and styles. In this editorial review, we will delve into various aspects of and evaluate its pros and cons, user experience, pricing, customer service, product quality, website usability, promotions, reputation, and more.

Pros and Cons has several advantages that make it an attractive choice for shoppers. Firstly, it offers a vast collection of products from both renowned brands and emerging designers, ensuring that customers can find items that suit their preferences and budgets. Additionally, provides detailed product descriptions, size guides, and customer reviews to help users make informed purchase decisions. The site also offers free shipping and returns, making the shopping experience more convenient. However, is not without its drawbacks. Some users have reported occasional delays in shipping or receiving incorrect items. Furthermore, while offers a wide range of products, the selection might not be as extensive as some other online retailers specialized in specific categories like sportswear or luxury fashion.

User Experience excels in providing a seamless and enjoyable user experience. The website's clean and intuitive design allows users to navigate effortlessly through different categories, browse for products, and filter search results based on various preferences such as price, color, size, and brand. Moreover,'s mobile app ensures that customers can conveniently shop on-the-go. The site's responsive design and fast loading speed contribute to an overall positive user experience.

Pricing and Value for Money offers a wide range of products at different price points, catering to various budget preferences. While some items might be more expensive compared to other retailers, often provides discounts, promotions, and clearance sales that allow customers to find great deals and value for money. Additionally, the free shipping and returns policy enhances the overall value proposition for shoppers.


While is a popular choice for online fashion shopping in France, there are several alternatives available. Competitors such as La Redoute, ASOS, and Boohoo offer similar product ranges and competitive pricing. Each of these alternatives has its own unique selling points and target different segments of the market, giving customers multiple options to choose from based on their specific needs and preferences.

Customer Service is known for its prompt and helpful customer service. The website provides multiple contact options, including email, live chat, and a customer service hotline, allowing users to reach out for assistance or inquiries. Furthermore, has an extensive FAQ section that covers common questions and concerns, making it easier for customers to find answers on their own. Overall, demonstrates a commitment to addressing customer needs and resolving any issues that may arise.

Product Quality and Selection offers a wide range of products from both popular brands and emerging designers, ensuring customers have access to a diverse selection. The site provides detailed product descriptions, including materials, sizes, and care instructions, to help users make informed choices. Additionally, encourages customer feedback through reviews, allowing shoppers to gauge product quality based on experiences shared by others.

Website Usability stands out for its user-friendly website design and interface. The site's well-organized layout, intuitive navigation, and search functionality contribute to a seamless shopping experience. Users can easily find what they are looking for and customize search filters to narrow down their options. also prioritizes responsive design, ensuring that the website adapts to various devices and screen sizes.

Returns and Exchanges offers a hassle-free returns and exchanges policy, providing customers with peace of mind. Users can return items within 100 days of purchase free of charge, regardless of the reason. provides a pre-paid return label, making the process convenient. The site also offers easy-to-follow instructions for initiating returns and tracking them.

Promotions and Discounts frequently offers promotions, discounts, and seasonal sales, allowing customers to snag great deals. The website prominently displays ongoing promotions on its homepage, making it easy for users to spot and take advantage of the offers. Additionally, customers can sign up for the newsletter to receive exclusive discounts and updates on the latest trends and promotions.

Reputation has garnered a positive reputation among customers in France. The company has been operating for several years and has built a strong brand presence.'s commitment to quality, customer service, and its extensive product range have contributed to its positive reputation. However, occasional delivery delays or mistakes in orders have slightly affected the overall perception among some users.

Payment Options supports various payment options to accommodate user preferences. Customers can pay for their purchases using debit or credit cards, including Visa, Mastercard, and American Express. Additionally, accepts payments via PayPal and bank transfers.

Loyalty Programs offers a loyalty program called Zalando Plus, providing additional benefits to its members. For a monthly fee, Zalando Plus members enjoy benefits like faster shipping, early access to sales, and extended returns. While the program is optional, it provides added convenience and value for frequent shoppers.

Customer Reviews

Customer reviews play a crucial role in helping customers make informed decisions, and recognizes the importance of this. The website allows verified buyers to leave product reviews, which are displayed prominently on product pages. This transparency helps customers assess the quality and suitability of items before making a purchase.

Community Involvement participates in various community initiatives and supports charitable causes. The company has partnered with organizations focused on sustainability and social responsibility, demonstrating a commitment to giving back. also promotes diversity and inclusivity through collaborations with influencers and designers from different backgrounds.

Shipping and Costs offers free standard shipping on all orders, regardless of the purchase amount. Typically, orders are delivered within a few business days, but delivery times may vary depending on the location. provides regular updates on the shipment status, allowing customers to track their orders. Additionally, the website offers express shipping for urgent orders at an extra cost. In conclusion, is a reputable online fashion retailer in France that offers a diverse range of products, user-friendly navigation, and excellent customer service. While occasional delays or order mistakes have been reported,'s commitment to addressing such issues showcases its dedication to customer satisfaction. With competitive pricing, free shipping and returns, and regular promotions, provides a comprehensive and enjoyable shopping experience for fashion enthusiasts in France.