Zalando Reviews

Voted Terrible (2/5)

4248 Votes

20 Reviews

Vote Now

In the Shoe Store category

Pie-Chart Analysis

75% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
Write a review
F Fleur Alleman
50 days ago

An Unexpected Twist: Finding Value in a Mishap

Reflecting on my recent experience with zalando.nl, I must admit it began on a rocky note. Anticipation turned into disappointment as I eagerly awaited the jacket I ordered, only to discover a completely different one upon unboxing. To add to the initial dismay, the package arrived with visible signs of wear and tear, resembling a parcel that had endured a rough journey. However, amidst this confusion and frustration, a silver lining emerged. The jacket that appeared vastly different from my initial selection turned out to be priced significantly lower, by a generous €200 margin. While my initial reaction swayed towards suspicion, entertaining the idea of a potential scam, a moment of clarity ensued. Could it be that this unexpected turn of events was not a mishap but rather a stroke of luck? Perhaps the universe orchestrated this mix-up to bring me a newfound sense of appreciation for the value that transcends monetary worth. In a world often overshadowed by transactions and material possessions, this incident served as a gentle reminder to treasure the little surprises, even when they arrive in seemingly unconventional packages. Despite the initial confusion and the inconveniences that accompanied it, I now find myself grateful for the serendipitous encounter with a jacket that bears a different story. While uncertainties may occasionally cloud our paths, it is these unexpected detours that lead us to hidden gems we would have otherwise overlooked. In a realm where authenticity sometimes arises from unexpected sources, I have come to embrace this unconventional experience as a testament to the unpredictable yet valuable nature of life's journey.
I Isabelle Agius
57 days ago

An Unforgettable Experience Turned into Heartbreak

From the moment I eagerly awaited my 3k€ order from zalando.nl, excitement filled the air. However, as days turned into weeks and my parcel failed to arrive, my heart sank. The customer care team's inability to offer assistance left me feeling unheard and disappointed. The missing items added salt to the wound, and the complicated return process seemed like an insurmountable hurdle. This experience has been a rollercoaster of emotions, from anticipation to heartbreak.
A A C
58 days ago

Exceptional Service and Swift Resolution

My experience with zalando.nl was nothing short of exceptional. While I encountered a delivery issue with DHL, the team at Zalando promptly addressed the situation. Despite the delayed package, their customer service team took full responsibility and ensured a swift resolution. I received a refund without any hassle, and their advice to reorder was a testament to their commitment to customer satisfaction. I highly recommend Zalando for their outstanding service and dedication to resolving issues effectively. Thank you for turning a potential inconvenience into a positive shopping experience!
A Ann-Kathrin Zeisberger
61 days ago

Resilience Through Customer Service: A Revelation

My heartfelt testimonial for Zalando.nl, a moment of reflection on returning an item or not. It all started with a return, a simple act that snowballed into a month-long ordeal. I found myself caught in a web of confusion when the return I made to a Zalando partner remained unprocessed. Despite paying the open invoice in good faith, the refund I anticipated never materialized. Determined to seek resolution, I initiated an inquiry, only to be met with disbelief – the item I returned, I was told, was not the same as the one they received. A puzzling revelation, considering the smooth returns I had made in the past. This journey tested my patience and trust in the system, but through it all, Zalando's customer service stood out. Their unwavering support and dedication to resolving my issue shone a light in the darkness. The transparency and empathy displayed by the Zalando team proved that customer service is not just a department but a philosophy they embody. In the end, what could have been a negative experience turned into a testament of resilience. Zalando's commitment to their customers is unwavering, and I'm grateful to have witnessed it firsthand. This chapter may have been challenging, but it revealed a silver lining – the power of exceptional customer service in turning a setback into a story of trust and loyalty.
A alina
64 days ago

Unveiling a Decade of Dependability: My Zalando.nl Experience

Embarking on my online shopping journey, I stumbled upon countless bag reviews, prompting a sense of bewilderment – until I revisited my trusted companion, Zalando.nl. For over 8 years, this reputable Dutch website has been my go-to, offering not only a vast array of products but also a seamless shopping experience. The 100-days return policy has been a testament to Zalando's commitment to customer satisfaction, instilling confidence in every purchase. The convenience of payment options like IDEAL, Credit Card, and pay later has truly catered to my preferences, making transactions a breeze. My recent encounter with their customer service team on a Saturday morning elevated my admiration for Zalando. Without hesitation, they promptly addressed my query, exhibiting unparalleled professionalism and dedication. This level of service exemplifies their unwavering support towards customers, earning them a perfect 10/10 in my books. Zalando.nl, thank you for a decade of reliability and excellence, setting the benchmark for online shopping experiences. Your commitment to customer care and seamless transactions have undoubtedly secured my loyalty for years to come.
D Dragana Lezaic
95 days ago

The Heartbreak of a Disappointing Order: My Experience with zalando.nl

After reading about someone else's negative experience, I was hesitant but still willing to give zalando.nl a chance. Unfortunately, my trust was shattered from the moment my order arrived. Despite the excitement of receiving my package, it quickly turned into disappointment as I discovered missing items. Feeling let down, I reached out to customer service, even providing evidence to support my claim. However, to my dismay, their response was denying any mistake and refusing to issue a refund. This experience left me feeling unheard and frustrated, highlighting the importance of reliable customer service and quality control in online shopping.
M Murat Cakmak
101 days ago

horrible expertise

My evaluation for zalando.nl It's unattainable to not store with a present card on this web site, your present card might be thrown away and you can not use it, and the worst customer support you'll ever encounter in your life can be on this web site.
J Joejuan Kris Medina
104 days ago

From Frustration to Disappointment: My Experience with Zalando.nl

When I decided to shop on Zalando.nl, I was excited about their Zalando Plus benefits, including faster delivery and premium customer service. However, my excitement quickly turned into frustration when I encountered a technical issue while trying to place an order. Despite being a Zalando Plus member, the item I attempted to add to my basket simply wouldn't go through. After reaching out to their customer service for assistance, I hoped for a prompt resolution to this issue. Unfortunately, the response I received left me feeling disappointed and disillusioned. The customer service representative's dismissive tone and lack of genuine assistance were disheartening. Instead of offering a solution or investigating the problem further, I was simply told to "look for an alternative" or "try to order again." This response not only felt unhelpful but also made me question the integrity of Zalando's premium customer service claims. As a valued customer, I believe that genuine care and support are essential components of any reputable brand's customer service experience. While I had high expectations for Zalando.nl, my encounter with their customer service left me feeling let down and dissatisfied. In conclusion, my experience with Zalando.nl has highlighted the importance of reliable and empathetic customer service in fostering positive customer relationships. I hope that Zalando.nl takes this feedback constructively and works towards enhancing their customer service experience for all their valued customers.
E Emanuela
116 days ago

A Disappointing Experience Turned Around: How Zalando.nl Transformed My Perception

After a challenging encounter with Zalando's customer service, I found myself frustrated and disheartened. Attempting to exchange a pair of shoes was proving to be a cumbersome task due to language barriers and inefficiencies in their system. The inability to communicate clearly in English and the lack of a simple solution to swap sizes left me feeling defeated. However, my perception of Zalando took a remarkable turn when I decided to give them another chance. I reached out to their customer service again, determined to find a resolution. This time, I was pleasantly surprised by the attentive assistance I received. The representative I spoke with not only spoke fluent English but also went above and beyond to help me navigate the exchange process smoothly. I was relieved to discover that Zalando had rectified the issues in their system, making it easier for me to return the oversized shoes and receive the right size without any additional payment. The seamless experience renewed my faith in the brand and reassured me of their commitment to customer satisfaction. Zalando's dedication to improving their services and addressing customer concerns has truly impressed me. Despite the initial challenges I faced, the positive outcome of my interaction speaks volumes about their efforts to enhance the overall shopping experience. I am grateful for the swift resolution and exceptional support I encountered, transforming my disappointing experience into a delightful one. I am now confident that Zalando.nl values its customers and strives to deliver outstanding service. This turnaround has not only restored my trust in the brand but also made me a loyal advocate. Thank you, Zalando, for turning a negative situation into a positive one and for exceeding my expectations with your exceptional service.
S S. Karademir
146 days ago

Turning a Negative into a Positive: My Experience with Zalando.nl

When I encountered an issue with a return at Zalando.nl, I was initially frustrated and disappointed. The product I had purchased from Asos was mistakenly sent to the wrong address, leading to a series of complications. However, what could have been a negative experience was turned around by the exceptional customer service I received from Zalando. Despite the initial mix-up, the Zalando team went above and beyond to rectify the situation. They located the package, communicated promptly with me, and swiftly processed the return. Although there was an unfortunate error in handling the items inside the package, the Zalando employees were quick to apologize and make amends by refunding the shoes that were not returned. Thanks to the dedication and professionalism of the Zalando staff, what started as a frustrating situation turned into a positive customer service experience. Their efficiency and commitment to resolving the issue reassured me of their integrity and care for their customers. I am grateful for their efforts in making sure I was satisfied with the outcome, despite the initial challenges. In conclusion, I can confidently say that Zalando.nl exceeded my expectations with their exceptional customer service and willingness to go the extra mile. I would not hesitate to shop with them again and recommend their services to others.
I Ida Sacchettino
156 days ago

Exceptional Service, Unforgettable Experience with Zalando.nl

My encounter with Zalando.nl left me in awe of their exceptional service and unwavering commitment to customer satisfaction. Recently, I encountered a slight hiccup with a return pickup by their courier. Despite receiving misinformation that my package had been collected, I was left puzzled when I discovered that an unauthorized package had been taken instead. This mix-up left me feeling frustrated and disheartened. However, upon reaching out to Zalando's customer service, I was met with understanding and empathy. They assured me that they would thoroughly investigate the issue and resolve it promptly. While the situation remains unresolved for now, I am confident in Zalando's dedication to making things right. Their professionalism and willingness to go above and beyond for their customers has truly left a lasting impression on me. I am eagerly anticipating a positive resolution and am grateful for the outstanding service provided by Zalando.nl.
L LL Popescu
184 days ago

Unparalleled Support and Resolution at Zalando.nl

Navigating through a challenging customer service experience at Zalando.nl led me to discover their unparalleled support and resolution process. Despite initial frustrations, the dedication of the team shone through as they meticulously addressed my concerns. Through each chat exchange, they not only listened attentively but also took proactive steps to resolve the issue promptly. This level of commitment and follow-through truly sets Zalando.nl apart in customer service excellence. I couldn't be more impressed with the turnaround from disappointment to absolute satisfaction. Zalando.nl exceeded all expectations, earning not just a rating, but my heartfelt gratitude.
M Mehdi
186 days ago

A TURNING POINT IN CUSTOMER SERVICE EXCELLENCE

Reflecting on my recent interaction with zalando.nl, I encountered a situation that truly tested their customer support service. Initially frustrated by a sudden policy change regarding payment methods, I felt unheard and disadvantaged. However, what followed transformed my perspective entirely. The swift response from their customer service team was nothing short of exceptional. They not only acknowledged the issue promptly but also took proactive steps to address my concerns and ensure my satisfaction. The genuine empathy and willingness to listen demonstrated by the team reinstated my faith in their commitment to customer care. Through their actions, zalando.nl has set a remarkable standard in turning challenges into opportunities to exceed customer expectations.
J Jan
226 days ago

A Disheartening Experience Turned Lesson Learned: A Warning Against Zalando’s Unfulfilled Promises

As a devoted online shopper seeking seamless transactions and quality products, my encounter with Zalando.nl left me bewildered and disappointed. After eagerly placing an order and promptly making payment, my anticipation turned to frustration upon realizing that my purchase was nowhere in sight after a week had passed. The silence was deafening, and the absence of any item was unsettling. Despite reaching out to their customer service for answers, all I received was a delayed refund two weeks later. In essence, I had unwittingly granted Zalando a two-week interest-free loan with my hard-earned money. This realization left me pondering the financial gains made at the customers' expense through such practices. In light of this disheartening experience, I couldn't help but question the ethics behind this neglectful behavior. The thought of countless customers unknowingly contributing to Zalando's financial gains through similar instances is truly concerning. Feeling compelled to take action, I reported this unethical conduct to the relevant government trade organization. My advice to fellow consumers is simple yet crucial: exercise caution and prudence when considering transactions with Zalando. The potential risks of being caught in a cycle of unfulfilled promises and financial setbacks are not worth the convenience they claim to offer. Let my encounter serve as a cautionary tale, urging you to steer clear of Zalando's enticing but deceptive practices. Your peace of mind and financial well-being should never be compromised for the sake of a purchase.
I Irma Sejdini
226 days ago

Transforming My Fashion Fantasy: The Zalando Experience

My journey with Zalando has been a rollercoaster of emotions. Initially, I was filled with excitement as I placed my order. However, when I had to return two items in the same box, my enthusiasm quickly dissipated. One item was processed smoothly, but the other mysteriously went missing in the system. Disheartened, I reached out to customer support for assistance. Unfortunately, the response provided did little to alleviate my concerns. It was disheartening to hear that a refund couldn't be offered for every returned item, leaving me in a state of frustration. Zalando, a beacon of fashion possibilities, had left me feeling stranded in a sea of uncertainty. As a consumer, I understand that challenges may arise for businesses, but transparency and solutions are key in maintaining trust and loyalty. While my experience may have been less than perfect, I believe in the transformative power of feedback. It is my hope that Zalando can learn and grow from these encounters, ensuring that each customer is valued and supported in their fashion endeavors.

Introduction

Zalando.nl is one of the leading online fashion retailers in the Netherlands, offering a wide range of clothing, shoes, accessories, and beauty products for men, women, and children. With a user-friendly website and a reputation for delivering quality products, Zalando has become a popular choice for fashion enthusiasts across the country.

Pros and Cons

  • Pros:
    • Extensive product selection: Zalando.nl offers a vast collection of fashion items, ranging from popular brands to emerging designers.
    • Convenient shopping experience: The website is easy to navigate, with intuitive search filters and helpful product descriptions.
    • Competitive pricing: Zalando.nl regularly offers discounts and promotions, making fashion more accessible for budget-conscious shoppers.
    • Reliable customer service: Zalando's support team is known for its responsiveness and helpfulness, assisting customers with inquiries, returns, and exchanges.
    • Fast and efficient shipping: Orders are typically delivered within a few days, and tracking information is provided for easy monitoring.
  • Cons:
    • Inconsistent product quality: Some customers have reported receiving items that did not meet their expectations in terms of quality or fit.
    • Limited availability of certain sizes and styles: Popular items may quickly sell out, and some sizes might not be stocked regularly.

User Experience

Shopping on Zalando.nl is a seamless experience, thanks to its user-friendly interface and intuitive layout. The website allows customers to easily search for specific products, filter results based on size, color, brand, and more. The product pages provide detailed descriptions, multiple images, and customer reviews, enabling shoppers to make informed purchasing decisions. Additionally, the website is optimized for mobile devices, ensuring a smooth and convenient shopping experience on smartphones and tablets.

Pricing and Value for Money

Zalando.nl offers competitive pricing, catering to a wide range of budgets. The website regularly features discounts and promotions, making it possible for shoppers to find great deals on high-quality fashion items. While some designer brands might be on the pricier side, Zalando also stocks affordable options, ensuring there is something for everyone. Overall, Zalando provides good value for money, considering the variety and quality of products available.

Customer Service

Zalando.nl is known for its attentive customer service and commitment to customer satisfaction. The dedicated support team promptly addresses customer inquiries, providing assistance with sizing, product information, and order tracking. Additionally, Zalando offers a hassle-free returns and exchanges policy, allowing customers to return or exchange items within a specified timeframe. In case of any issues or concerns, Zalando's customer service team is readily available to provide guidance and resolve problems efficiently.

Product Quality and Selection

Zalando.nl offers a diverse range of fashion products from renowned brands and up-and-coming designers alike. While the majority of customers are satisfied with the quality of the products they receive, there have been occasional reports of inconsistencies. However, these cases appear to be isolated, and Zalando generally maintains high standards when it comes to product quality. The selection is extensive, covering various styles, trends, and sizes, ensuring that customers can find items that suit their preferences and needs.

Website Usability

The Zalando.nl website is designed with user-friendliness in mind. The search and navigation functions are intuitive, allowing customers to easily find specific products or browse through different categories. The website loads quickly, and the layout is clean and visually appealing. Product pages provide comprehensive information, including size charts, material details, and customer reviews, aiding customers in making well-informed decisions. Overall, Zalando.nl offers a seamless and efficient online shopping experience.

Returns and Exchanges

Zalando.nl offers a convenient and straightforward returns and exchanges process. Customers can initiate a return or exchange by accessing their order history on the website and requesting the desired option. Zalando provides a prepaid return label, making it hassle-free for customers to send back unwanted items. Once the return is received and inspected, refunds or exchanges are processed promptly. However, it is important to note that some customers have reported delays in receiving refunds, which can be improved upon to enhance the overall customer experience.

Promotions and Discounts

Zalando.nl frequently offers promotions, discounts, and seasonal sales, allowing customers to enjoy significant savings. The website prominently features ongoing offers on its homepage and provides filters to specifically browse discounted items. Additionally, Zalando occasionally sends promotional codes or exclusive offers to registered customers via email. These promotions contribute to the value for money and attract customers seeking budget-friendly fashion options.

Reputation

Zalando.nl has established a strong reputation in the online fashion industry. With years of experience and millions of satisfied customers, Zalando has gained recognition as a reliable and trustworthy online retailer. The company's commitment to customer service and its extensive collection of fashion products have contributed to its positive reputation within the market.

Payment Options

Zalando.nl offers a variety of convenient payment options to cater to different customer preferences. Customers can choose to pay through credit or debit cards, PayPal, or Klarna, a popular "buy now, pay later" service. The availability of multiple payment methods provides flexibility and ease for customers during the checkout process.

Loyalty Programs

At present, Zalando.nl does not have a dedicated loyalty program. However, the company occasionally offers rewards or exclusive discounts to registered customers, encouraging continued engagement and loyalty.

Customer Reviews

Zalando.nl features customer reviews on its product pages, allowing potential buyers to gain insights and opinions from previous purchasers. These reviews provide helpful information regarding product quality, fit, and overall satisfaction. Customers are encouraged to leave honest reviews after their purchase, ensuring transparency and aiding future shoppers in making informed decisions.

Community Involvement

Zalando.nl actively engages with the fashion community through various initiatives. The company collaborates with influencers and designers to showcase new collections and trends, promoting a sense of community and creativity. Zalando also sponsors and supports fashion events and initiatives, contributing to the growth and awareness of the industry.

Shipping and Costs

Zalando.nl offers fast and reliable shipping throughout the Netherlands. Orders are usually delivered within 2-4 business days, with tracking available for easy monitoring. Standard shipping is free for most orders, although express or same-day delivery options may incur additional charges. The website provides transparent information about shipping costs and estimated delivery times, ensuring customers are aware of any associated fees before placing their orders.

In conclusion, Zalando.nl provides a comprehensive and user-friendly online shopping experience, offering a wide selection of fashion products at competitive prices. With attentive customer service, reliable shipping, and occasional promotions, Zalando.nl continues to be a popular choice for fashion enthusiasts in the Netherlands. While there have been occasional reports of product quality inconsistencies and delays in refund processing, these instances appear to be isolated and do not significantly detract from the overall positive experience provided by Zalando.nl.