Users Voice for Zapvi

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 19 May 2019

Last updated by on 05 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.3 4.9 1 4.6 4.1
Feb 2023 5 5 3 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Zapvi Review by

Introduction is an Indian online store that specializes in providing a broad range of trendy mobile covers, phone cases, T-shirts, and customized products. The company started operating in 2018 and has since become a sought-after brand, especially for custom mobile covers and cases. has grown significantly in a short time, providing quality products and catering to customers from different regions and backgrounds.

Pros and Cons

Pros: - Wide selection of trendy phone cases and T-shirts. - Free customization options for phone cases. - Affordable prices for most products. - User-friendly and responsive website. - Responsive customer service. Cons: - Limited product selection for some categories. - Shipping may take long for certain regions. - Some designs may appear slightly different from what is displayed on the website.

User Experience delivers an excellent user experience through its user-friendly interface and intuitive navigation. The website is well organized, with clear product categories and subcategories that make it easy for users to find what they need. The customization tool for phone cases is precise and easy to use, allowing customers to personalize their products to their liking. The customer service is very responsive and helpful, making the shopping experience seamless and more enjoyable.

Pricing and Value for Money offers competitive pricing for most products, making them affordable and an excellent value for money. The prices for phone cases and T-shirts are usually lower than those of their competitors. Additionally, the website often features promotions and discounts that further improve the value for money.


Some of the alternative online stores to include Printo, Vistaprint, and Printvenue. However, stands out for its customization options and affordable pricing.

Customer Service's customer service is notable for its responsiveness and helpfulness. The customer support team is always available to address customers' concerns and queries through various communication channels, including email and social media platforms.

Product Quality and Selection's products are of high quality, durable, and built to last. However, the product selection for some categories may be limited, such as T-shirts. The phone cases and covers category has a broad range of designs and customization options, making it easy for customers to create and order personalized cases.

Website Usability's website usability is excellent, with a responsive and user-friendly interface. The website loads fast, and the navigation is intuitive, making it easy for users to find and order products. The customization tools are precise, allowing customers to create and preview personalized designs before placing orders.

Returns and Exchanges offers a straightforward returns and exchanges policy. The company accepts returns and exchanges for damaged or defective products within seven days of the delivery date. However, the customer must send a photo of the damaged product before returning it.

Promotions and Discounts frequently features promotions and discounts, especially during special occasions and holidays. The company also offers discounts for bulk orders of customizable products, making it an excellent option for business owners and event managers.

Reputation has a positive reputation for providing quality products and excellent customer service. The company has received many positive reviews from satisfied customers, supporting its reputation for reliability and trustworthiness.

Payment Options provides various payment options, including credit/debit cards, net banking, and popular e-wallets such as Paytm, Mobikwik, and PhonePe.

Loyalty Programs does not currently offer loyalty programs. However, the company often features promotions and discounts that offer an excellent value for its customers.

Customer Reviews receives many positive customer reviews, praising its quality products, affordable pricing, and excellent customer service. The company also responds to customer feedback promptly, further improving its reputation.

Community Involvement does not currently engage in community involvement activities.

Shipping and Costs charges reasonable shipping fees, depending on the delivery location and product weight. The company usually delivers the products within 3-7 working days after dispatch. However, shipping to some regions may take longer, depending on the location's distance and accessibility.