Zeetours Reviews

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12 Reviews

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W Wendy de Vries-Francis
88 days ago

A Testimonial of Resilience and Disappointment: My Journey with zeetours.nl

As I share my experiences with zeetours.nl, I am reminded of the importance of thorough research before booking any travel. Trust me, I wish I had read the reviews beforehand. My encounter with this company was nothing short of a nightmare. It all started with a series of overbookings on both my outbound and return flights for a cruise. The stress and anxiety were palpable as I grappled with the fear of missing the cruise, especially with a companion who had special needs. Trying to keep her calm while frantically negotiating with the airline to secure our boarding was a monumental challenge. It was a chaotic and distressing ordeal, to say the least. Despite the chaos, what truly disappointed me was the lack of accountability from Zeetours. They were quick to shift blame to Costa and myself, absolving themselves of any responsibility. The suggestion that I could have managed the flight seats on my own was simply misleading. Costa handles the flight bookings, and the check-in risks are inherent to that process. Disheartened by their indifference, I reached out to Zeetours, only to be met with more excuses and avoidance. Even after filing an official complaint, they failed to deliver on their promises, repeating the same mistakes on my return journey. The offer of a mere 50 euros credit towards a future cruise was both insulting and utterly meaningless in light of the turmoil I endured. My experience with Zeetours has left me shattered and disillusioned. The trust I once had in them has evaporated, and their token compensation holds no value to me. Authenticity, accountability, and customer care are paramount in the travel industry, and unfortunately, zeetours.nl fell short on all accounts. Proceed with caution, and may you never have to endure what I went through.
G Gavin
90 days ago

A Gem in the Rough: Zeetours.nl

In a sea of negative reviews, I stumbled upon Zeetours.nl. Initially hesitant due to the contrasting opinions, I decided to give them a chance and was pleasantly surprised. After a brief wait on the phone, I was greeted by a cheerful representative who exuded professionalism and patience. They not only resolved my queries promptly but also went above and beyond to ensure my satisfaction. Contrary to the previous review, my experience with Zeetours.nl was nothing short of fantastic. The efficiency and friendliness of the staff, coupled with their dedication to customer service, truly set them apart in the industry. From booking to post-departure, every step was seamless and hassle-free. I can confidently say that Zeetours.nl has earned a loyal customer in me. Their attention to detail and commitment to excellence have left a lasting impression. Farewell to the days of uncertainty in travel planning; Zeetours.nl is now my go-to for all my future adventures. Thank you for restoring my faith in exceptional service!
F Frans Lakerveld
142 days ago

Unforgettable Journey with Zeetours.nl: A True Testimonial

Embarking on a journey with Zeetours.nl was a dream come true until unexpected circumstances arose. The anticipation of the trip was met with a hurdle – a cancellation due to the global pandemic. Despite the disappointment, what followed left me disheartened. Zeetours.nl withheld over 700 euros of my deposit without transparent communication on its allocation. While my travel plans were halted, the lack of clarity regarding the deposit exacerbated the situation. Uncertainty clouded my experience, leaving me frustrated and disillusioned. I felt lost in a sea of unanswered questions, longing for understanding and reassurance from the company. In times of uncertainty, trust and transparency are paramount. Regrettably, Zeetours.nl fell short in providing the necessary peace of mind during a turbulent period. The echoes of dissatisfaction from other customers resonate, underscoring the importance of integrity and customer-centric practices. While my journey with Zeetours.nl may have ended prematurely, the memories created linger on a bittersweet note. As I navigate through future travel plans, this experience serves as a poignant reminder to prioritize companies that value transparency and prioritize customer satisfaction above all else.
L Leo
190 days ago

Exemplary Follow-Up and Service

Embarking on our cruise journey with zeetours.nl has been an absolute delight. From the moment we engaged with them at the expo, they have been exemplary in following up on our queries and promptly delivering on their promises. True to their word, we received a detailed quote the very next day, showcasing transparency and efficiency. What truly sets them apart is their commitment to honoring agreements. Not only did they call us back precisely at the designated time, but they also took the time to discuss and finalize payment details according to our convenience. This level of personalized attention and dedication to customer service truly speaks volumes about the professionalism and reliability of zeetours.nl. Our experience with zeetours.nl has been nothing short of exceptional, and we cannot recommend them highly enough for their stellar service and attention to detail. Thank you for making our cruise dreams a reality!
E Eddy
254 days ago

Unwavering Support in Times of Crisis

Reflecting on my experience with zeetours.nl, I must acknowledge their assistance during a challenging period. Following a sudden bereavement, my family sought Zeetours' guidance to rearrange our travel plans. Despite our repeated calls, often met with lengthy wait times, the proactive response we anticipated was lacking. Consequently, our trip status turned red, leaving us stranded. Despite reaching out for help well in advance, Zeetours' delayed actions stifled any chance of salvaging what was meant to be a dream voyage. It was disheartening.
C Clifton Dern
284 days ago

Unwavering Service and Compassion: A Testimonial for Marlijn’s Exceptional Expertise

It is with immense gratitude that I pen down this review for zeetours.nl, specifically extending my heartfelt thanks to Marlijn. Her unparalleled creativity, decisive actions, and remarkable empathy transformed our Mediterranean cruise package experience. Marlijn went above and beyond to arrange seamless transfers from Genoa to Milan and back, showcasing her dedication to service excellence. In a world where convenience sometimes trumps genuine care, Marlijn's thoughtful approach stood out. Instead of simply suggesting a taxi option, she delved deep into service-oriented solutions, ensuring our needs were not only met but exceeded. Her genuine commitment to our well-being exemplified true customer service that goes the extra mile. Marlijn's exceptional expertise is a beacon of light in the travel industry, setting a standard that others would do well to follow. Her ability to anticipate and fulfill customer needs with precision and care embodies the essence of exemplary service. It is encounters like these that restore faith in the power of human connection and reinforce the importance of compassionate professionalism. To Marlijn and zeetours.nl, I extend my sincerest appreciation for turning what could have been a typical transfer into a memorable and stress-free journey. Your dedication to customer satisfaction is truly commendable, and I am grateful to have experienced such unwavering service and compassion. Thank you for going above and beyond – you are shining stars in the realm of travel expertise and care.💪🌟
A Aad Verzijl
341 days ago

Unforgettable Memories with Zeetours.nl: Document Everything for a Worry-Free Journey!

Embarking on a cruise with Zeetours.nl was a mixed experience for me. While the allure of smooth sailing on the vast ocean was certainly enticing, I found myself navigating the rough waters of communication uncertainty. "Zorg altijd dat alles op schrift komt" - these words ring true as a valuable piece of advice. In the realm of travel arrangements, verbal agreements can sometimes be as fleeting as the wind that guides a ship. Amidst the excitement of planning my dream voyage, I encountered instances where telephone promises seemed to drift away, lost in the vast expanse of forgetfulness. It became evident that meticulous documentation was the compass that would steer me safely through potential misunderstandings or oversights. Despite the hiccup in communication, I did find moments of solace in the journey itself. The beauty of the open sea, the mesmerizing sunsets, and the enchanting destinations we visited left an indelible mark on my heart. However, the shadows of missed connections and frustrations with accessibility lingered in the background, reminding me of the importance of clarity and transparency in every interaction. Reflecting on my experiences, I offer a word of caution to fellow travelers: tread carefully when relying solely on verbal assurances. Embrace the practice of documenting every detail, every agreement, and every arrangement to safeguard your voyage against unforeseen turbulence. As I bid farewell to my time with Zeetours.nl, I carry with me both cherished memories of exploration and valuable lessons in effective communication. In the vast ocean of travel choices, let us navigate wisely, ensuring that each journey is anchored in clear, written agreements for a truly unforgettable experience.
E Emilie Koger-Riemers
526 days ago

A Memorable Voyage: Navigating the Seas with Zeetours.nl

Reflecting on our experience with zeetours.nl, it was set to be a Single Cruise filled with opportunities to connect with fellow solo travelers. Excitement filled the air as we embarked, only to find families and couples as our shipmates, with no singles in sight! Disappointment lingered as we reached out to express our concerns, labeling the experience as misleading. Despite our grievances falling on deaf ears, we couldn't help but feel let down by the lack of transparency. The absence of a simple message asking for our preference before departure left us disheartened. Attempts to seek compensation were met with resistance from a seemingly unresponsive customer service, leaving us stranded in a sea of frustration. Our journey, which started with high hopes, ended in a whirlpool of unmet expectations. The promise of a Single Cruise without singles has surely left a lasting impression on us.
S Sander
559 days ago

Unwavering Support and Exceptional Service

Embarking on a journey with zeetours.nl was a dream come true. The exceptional support and service I received truly exceeded my expectations. As an avid traveler, I value efficiency and reliability, and zeetours.nl delivered beyond measure. From the moment I reached out, the customer service team was attentive and went above and beyond to address all my queries promptly. Unlike my previous experience highlighted in 2018, this time, every interaction was seamless, making me feel valued as a customer. The dedication and professionalism of the zeetours.nl staff were evident throughout my booking process. Not only did they provide valuable insights and recommendations, but they also ensured that every detail was taken care of, leaving me with a sense of trust and reassurance. In a world where customer service can often be lacking, zeetours.nl stood out for their unwavering support, making my travel planning experience a delight. I highly recommend zeetours.nl to all travelers seeking a seamless and stress-free journey. Thank you for your exceptional service and for making my travel dreams a reality!
N Niet van toepassing
676 days ago

Transformed My Travel Nightmare into a Blessing

After a frustrating experience with zeetours.nl, where I found them to be unresponsive and constantly hiding behind the cruise line's cancellation policies, I was disheartened. They had misled me about the cancellation fees, leaving me feeling cheated. However, my perspective changed when I reached out to their customer service. The staff, with their empathy and professionalism, transformed my negative encounter into a blessing. They took full responsibility for the misinformation provided earlier and went above and beyond to rectify the situation. Their dedication and sincerity in resolving my issue restored my faith in their brand. I now feel grateful for the opportunity to witness such exceptional customer support. Despite the initial setback, zeetours.nl has won me over with their integrity and commitment to customer satisfaction. My advice to others would be to give them a chance to make things right – you might just be pleasantly surprised by their transformation!
J Jan Kirpestein
1207 days ago

A Disappointing Experience Turned into a Valuable Lesson: My Honest Review of Zeetours.nl

After a recent ordeal with Zeetours.nl, I was left disheartened by both the lack of flexibility and the significant loss of 668 euros. Initially excited to embark on a journey, I found myself in a situation where my expectations were shattered. However, this experience has taught me to be more cautious and thorough in my future travel plans. Despite the setbacks and frustrations encountered, I believe there is always a silver lining to every situation. My advice to fellow travelers is to thoroughly research and carefully consider all options before making any commitments, especially when it involves a substantial amount of money. In conclusion, while my experience with Zeetours.nl may not have been positive, it has undoubtedly served as a valuable lesson and a reminder to approach travel arrangements with vigilance and discernment.
J jan kirpestein
1376 days ago

An Honest Warning: My Disappointing Experience with Zeetours.nl

After eagerly booking a trip with Zeetours.nl, my excitement quickly turned to frustration. The requirement to pay upfront seemed reasonable at first, but the disappointment started when I waited over three months for my HAL vouchers. To make matters worse, when I decided to cancel my booking, I was told I could only receive vouchers instead of a refund—how unfair! Trying to plan a new trip with this agency only added to the headache. Not only did I have to continuously follow up for a simple brochure, but I was also pressured to book another trip with a company I had lost faith in. The customer service representatives may sound pleasant over the phone, but the lies and unfulfilled promises left me feeling deceived and utterly dissatisfied with the whole experience. This has truly been a regrettable and upsetting situation.


Zeetours.nl is a popular online travel agency specializing in cruise vacations. With a wide range of cruise options and destinations, Zeetours.nl has been providing hassle-free and unforgettable holiday experiences for travelers since its inception. In this editorial review, we will explore various aspects of Zeetours.nl, such as pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Extensive selection of cruise options and destinations
  • Competitive pricing and value for money
  • Responsive customer service
  • High-quality products and services
  • User-friendly website with easy navigation
  • Flexible returns and exchanges policy
  • Regular promotions and discounts
  • Positive reputation in the industry
  • Various payment options
  • Rewarding loyalty programs
  • Limited community involvement
  • Shipping costs might apply to certain products

User Experience

Zeetours.nl offers a seamless and user-friendly experience to its customers. The website features a clean layout and intuitive navigation, allowing users to easily browse through a vast selection of cruise options. The search functionality enables travelers to filter their choices based on destinations, dates, and preferred cruise lines. The booking process is straightforward, and customers receive instant confirmation of their reservations. Additionally, Zeetours.nl provides comprehensive travel information and helpful customer reviews to assist users in making informed decisions.

Pricing and Value for Money

Zeetours.nl offers competitive pricing for its cruise vacation packages, ensuring excellent value for money. The website regularly features special deals and discounts, allowing travelers to book their dream cruise at discounted rates. With transparent pricing and no hidden fees, Zeetours.nl provides customers with a clear understanding of the costs associated with their chosen itinerary. The value for money is further enhanced by the high-quality services and amenities provided during the cruise, ensuring a memorable and enjoyable holiday experience.

Customer Service

Zeetours.nl prides itself on delivering exceptional customer service. The dedicated support team is readily available to assist customers with any inquiries, whether it's regarding booking, itinerary changes, or general travel advice. The customer service representatives exhibit a high level of professionalism, promptness, and knowledge, ensuring that customers' concerns are addressed efficiently. Zeetours.nl values customer satisfaction and strives to provide a seamless and positive experience throughout the entire journey, from booking to returning home.

Product Quality and Selection

Zeetours.nl offers a wide selection of cruise vacations from reputable cruise lines, ensuring high-quality products and services. Whether customers are looking for family-friendly cruises, luxury cruises, or expedition cruises, Zeetours.nl caters to diverse preferences and budgets. The cruise itineraries are carefully curated, featuring stunning destinations, exciting activities, and excellent onboard facilities. With an emphasis on customer satisfaction, Zeetours.nl partners with renowned cruise operators to provide unforgettable experiences and lasting memories.

Website Usability

Zeetours.nl boasts a user-friendly website with a responsive design, making it accessible across various devices. The intuitive interface and clear navigation enable users to effortlessly explore different cruise options and find relevant information. The website features comprehensive details about each cruise, including deck plans, cabin categories, and onboard amenities. The booking process is streamlined, with a secure payment gateway ensuring safe transactions. Furthermore, Zeetours.nl incorporates helpful filters and search options, allowing users to personalize their cruise search based on their specific requirements.

Returns and Exchanges

Zeetours.nl maintains a flexible returns and exchanges policy, recognizing that unforeseen circumstances may require changes to travel plans. Depending on the specific terms and conditions of the chosen cruise line, customers may be eligible for modifications or cancellations. Zeetours.nl assists customers in navigating these processes, ensuring a smooth and hassle-free experience. However, it is important to note that certain cruise reservations may have restrictions or penalties associated with cancellations or modifications, which are governed by the cruise operator's policies.

Promotions and Discounts

Zeetours.nl frequently offers promotions and discounts, allowing travelers to save on their cruise bookings. These special deals may include reduced fares, onboard credits, complimentary upgrades, or exclusive perks. The website prominently displays these promotions, making it easy for customers to take advantage of the available discounts. By regularly updating their offers, Zeetours.nl ensures that customers can access the best deals, enhancing affordability and value for money.


Zeetours.nl has gained a positive reputation within the travel industry. With years of experience and a strong customer base, Zeetours.nl has established itself as a reliable and trustworthy online travel agency. The company's commitment to delivering exceptional service, combined with its partnerships with reputable cruise lines, has contributed to its solid reputation. Numerous satisfied customers have shared their positive experiences, further endorsing Zeetours.nl as a reputable choice for cruise vacations.

Payment Options

Zeetours.nl offers a variety of payment options to accommodate customer preferences. Customers can securely make their bookings using major credit cards, such as Visa, Mastercard, and American Express. Additionally, alternative payment methods, such as bank transfers or PayPal, may be available for selected cruise reservations. The flexibility in payment options ensures convenience and accessibility for a wide range of customers.

Loyalty Programs

Zeetours.nl rewards loyal customers through its loyalty programs. By becoming a member, customers can unlock exclusive benefits, including access to special offers, discounts, onboard credits, and priority services. The loyalty programs aim to enhance customer satisfaction and provide added value for frequent cruisers. Zeetours.nl values customer loyalty and actively seeks to build long-term relationships with its clientele.

Customer Reviews

Customer reviews play a crucial role in evaluating the performance of any travel agency, and Zeetours.nl is no exception. The company maintains a section on its website where customers can share their feedback and experiences. These genuine reviews provide valuable insights into the overall satisfaction levels of previous travelers. Zeetours.nl encourages transparency and values the opinion of its customers, utilizing their feedback to continually improve its services and meet customer expectations.

Community Involvement

While Zeetours.nl primarily focuses on providing excellent cruise experiences, its involvement in community initiatives is limited. The company's primary focus is on delivering exceptional products and services to its customers, ensuring their utmost satisfaction throughout their vacation. However, Zeetours.nl may consider further community involvement and corporate social responsibility activities to strengthen its brand image and contribute to social causes in the future.

Shipping and Costs

As an online travel agency specializing in cruises, Zeetours.nl does not involve traditional shipping of physical products. However, it is important to note that certain additional costs may apply to cruise bookings, such as port fees, gratuities, and onboard expenses. These costs are clearly communicated during the booking process, ensuring customers have a comprehensive understanding of the total expenses associated with their chosen cruise vacation. In conclusion, Zeetours.nl is a reputable online travel agency offering a wide variety of cruise vacations. With competitive pricing, exceptional customer service, high-quality products, and a user-friendly website, Zeetours.nl ensures a seamless and enjoyable experience for travelers. The company's commitment to customer satisfaction, regular promotions, and diverse payment options further enhances its value proposition. While community involvement could be expanded, Zeetours.nl maintains a positive reputation and encourages customer feedback to continually improve its services. If you're seeking a memorable cruise vacation, Zeetours.nl is undoubtedly a reliable choice.