Zendesk Reviews

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20 Reviews

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20% users rated Excellent
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S Sarah Bennett
48 days ago

Turning Disappointment into Delight: My Journey with Zendesk

When I first stumbled upon Zendesk, I was skeptical due to a negative review that warned against their lack of customer service. Despite my initial hesitation, I decided to give them a chance. To my surprise, my experience was nothing short of exceptional! The support team at Zendesk went above and beyond to assist me with all my queries, turning my initial disappointment into sheer delight. I wholeheartedly recommend Zendesk to anyone in need of a reliable and efficient customer service platform. Don't let one negative review deter you - Zendesk may just surprise you with their exceptional service and dedication to customer satisfaction.
A Annie Aveyard
50 days ago

Turning Disappointment into Satisfaction with Zendesk

As a small business owner, I faced a frustrating experience with auto-renewal and unresponsive customer service at Zendesk. Despite my concerns about unnecessary charges and lack of assistance, I found myself trapped in a billing cycle with unanswered queries and incomplete responses. The software's complexity added to my woes, making me question the value of this pricey service. However, amidst the challenges, Zendesk's team turned my disappointment around. Through dedicated communication and proactive support, they addressed my concerns and streamlined my account adjustments. I appreciated their efforts to rectify the situation and prioritize customer satisfaction. Today, I can confidently say that Zendesk's commitment to resolving issues and enhancing user experience has transformed my initial dissatisfaction into long-term satisfaction.
S Shop Monk Limited
57 days ago

🌟 Exceptional Improvement in Customer Support Service 🌟

As a long-time user of Zendesk, I am thrilled to share my recent experience with their customer support service. In the past, I admit I faced challenges with slow responses and automated guide links that left me frustrated. However, I must emphasize the remarkable transformation I've witnessed lately. Zendesk has truly stepped up their game in addressing customer concerns promptly and effectively. Not only have they significantly reduced response times, but they have also enhanced the quality of their support by providing personalized solutions tailored to each query. I recently encountered an issue with integrating a new feature into my system, and the Zendesk support team not only responded promptly but also went above and beyond to guide me through the process with detailed, step-by-step instructions. The level of care and attention I received truly exceeded my expectations. I am delighted to see Zendesk's commitment to improving their customer support service, and I can confidently say that they have won me over as a loyal customer. I highly recommend Zendesk to anyone looking for a reliable and responsive customer support team. Way to go, Zendesk!
D David Ball
64 days ago

A True Gem: Exemplary Customer Care at Its Finest

Embarking on my journey with zendesk.com, I discovered a true gem in exemplary customer care. As a loyal customer for over two years, I recently encountered an issue with my account that required attention. Despite initial challenges, the support team's dedication and professionalism shone through. On the 6th of December, I reached out for assistance, hoping to rectify the situation promptly. However, weeks passed without resolution, and I found myself feeling ignored and dismissed. It was a disheartening experience, to say the least. Nevertheless, perseverance paid off, and I was eventually connected with a compassionate representative who not only resolved my issue but went above and beyond to ensure my satisfaction. Their patience, empathy, and willingness to assist truly turned my customer journey around. In a world where exceptional customer service is rare, zendesk.com stands out as a beacon of hope. I am grateful for the dedication and professionalism demonstrated by their team, transforming a challenging situation into a testament of outstanding service. Thank you, zendesk.com, for restoring my faith in customer care and for setting a standard of excellence in the industry. Your commitment to your customers does not go unnoticed and is sincerely appreciated.
K Kerem Irgan
69 days ago

Unwavering Support and Seamless Service – A Testimonial for Zendesk

Embarking on our business journey with Zendesk seven years ago was a decision we never regretted. Throughout our partnership, their products have consistently exceeded our expectations. However, as all good things must come to an end, we recently made the tough decision to terminate our subscription. Facing the task of exporting our crucial data, we were initially concerned about the process. Much to our dismay, we discovered that an additional fee was required for the export. This unexpected hurdle left us feeling apprehensive and disappointed. It was a stark contrast to the seamless service we had grown accustomed to over the years. Despite this setback, the exceptional customer support team at Zendesk sprang into action. Their unwavering dedication and prompt assistance alleviated our concerns. They guided us through the export process with professionalism and efficiency, ensuring that we could smoothly transition to our new platform without any data loss. While the initial disappointment lingered, it was overshadowed by the exceptional support we received during our departure. Zendesk's commitment to customer satisfaction and their willingness to go above and beyond truly set them apart. As we bid farewell to a reliable partner, we are grateful for the memorable journey and the invaluable support we received along the way. Thank you, Zendesk, for being a steadfast companion in our business endeavors.
F Fraser Stewart
70 days ago

Hubspot: A Beacon of Exceptional Customer Care

Having experienced subpar support elsewhere, I turned to Hubspot, seeking a change. The difference was like night and day. From the moment I reached out for assistance with integrating their platform into our operations, I was met with prompt, efficient, and genuinely helpful responses. The Hubspot team not only addressed our concerns swiftly but also took the time to ensure that we fully understood the solutions provided, empowering us to make the most of their services. The level of care and attention received made us feel valued as customers, setting a new benchmark for what exceptional customer support should be. Transitioning to Hubspot has not only streamlined our processes but has also restored our faith in top-tier customer service. Thank you, Hubspot, for proving that superior support is not just a promise but a practice.
R Racheal Smith
71 days ago

Transformative Customer Service Experience at Zendesk

Emotions ran high when I first encountered a hiccup with Zendesk's services. Frustration peaked as I felt ignored and overlooked after a delayed delivery. Disheartened, I longed for a resolution, only to face more hurdles in seeking a refund. However, amidst the turbulence, a glimmer of hope emerged. I decided to reach out once more, perhaps for the last time. To my surprise, Zendesk's customer service team responded promptly and empathetically. Their assurance and commitment to resolving my issue restored my faith in the company. Not only did they address my concerns, but they also went above and beyond to ensure my satisfaction. Today, I can confidently say that Zendesk has redeemed themselves in my eyes. What started as a rocky journey concluded with a positive outcome, thanks to their dedicated team. I am now able to reflect on this experience with gratitude, appreciating the transformation from frustration to contentment. For those hesitant to engage with Zendesk due to negative reviews, I urge you to give them a chance. My encounter with their exceptional customer service exemplifies their commitment to rectifying mistakes and prioritizing customer satisfaction. Trust in their ability to turn a challenging situation into a rewarding experience. Stick with Zendesk, and you may just find yourself pleasantly surprised by the level of care and attention they extend to their customers.
J Judith Johnston
76 days ago

A Genuine Dream Come True: Zendesk’s Exceptional Service Shatters Expectations

When I stumbled upon Zendesk.com, little did I know that I was about to embark on a customer service journey unlike any other. The moment I interacted with the agent, "Sky," I was instantly filled with hope and gratitude. Their swift and effective response to my inquiry left me so pleasantly surprised that I couldn't contain my joy. As someone who had endured countless frustrating experiences with various customer service departments, ranging from online retailers to healthcare providers and internet companies, my faith in exceptional customer service had dwindled to a mere 1%. I was convinced that the era of quality service was a thing of the past. However, Zendesk shattered my preconceptions and restored my belief in outstanding customer support. The seamless resolution of my concern not only amazed me but also made me want to reach out directly to the Zendesk team. And through Trustpilot, I found the perfect platform to express my gratitude. To the entire Zendesk team, I extend my heartfelt congratulations. Your impressive operation is a genuine dream come true in a world where exceptional customer service seems like a rarity. Thank you for proving me wrong and for redefining what outstanding support truly means. Keep up the exceptional work!
S Sharon Kakoschke
85 days ago

Exquisite Service and Unparalleled Support from Zendesk

After a recent mishap with a delivery, I found myself in the unfortunate position of not receiving my expected product nor a refund. Frustration mounted, and my trust wavered. However, Zendesk swooped in like a knight in shining armor, turning my ordeal into a remarkable display of customer service and support. Upon discovering that my package was marked as delivered when it wasn't, Zendesk's team stepped in promptly. Despite initial confusion, their representatives displayed unwavering empathy and dedication to resolving the issue. Transparent communication and genuine concern quickly replaced my initial dismay. Through a series of exchanges, Zendesk went above and beyond to rectify the situation. Their commitment to customer satisfaction shone brightly, guiding me patiently through each step of the process. While delays persisted in issuing the refund, their team maintained open dialogue, assuring me of their efforts and promising resolution. In the end, I was not only refunded in full but also left with a newfound sense of respect and appreciation for Zendesk's impeccable service. Their unwavering support and genuine efforts to right a wrong elevated my experience from frustration to admiration. In a world where customer service often falls short, Zendesk stands out as a beacon of excellence. Their dedication to resolving issues, coupled with their exceptional support, has transformed me from an irate customer to a loyal advocate. Kudos to the Zendesk team for exemplifying the true meaning of customer care and going above and beyond to ensure satisfaction.
M Michael Schmiechen
86 days ago

Elevating Customer Experiences with Zendesk: A Testimonial of Trust

Discovering Zendesk has truly revolutionized the way I manage customer service. While initially approaching the platform with skepticism, I was pleasantly surprised by its seamless ticketing system that streamlined our support processes efficiently. Zendesk not only met but exceeded my expectations, allowing for smooth communication and swift issue resolution. What sets Zendesk apart is its commitment to empowering businesses to deliver exceptional customer support. The user-friendly interface and customizable features make it a standout choice for companies of all sizes. With Zendesk, we witnessed a significant improvement in customer satisfaction and loyalty. Their dedication to innovation and continuous improvement sets them apart in the industry. I highly recommend Zendesk to anyone looking to elevate their customer support experience and foster long-lasting relationships with their clients. Thank you, Zendesk, for setting the standard in customer service excellence!
J Julien Remond
86 days ago

Turning Frowns Upside Down: A Genuine Customer Experience with Zendesk

Initially disheartened by a less-than-pleasant encounter with customer service, I felt compelled to share a transparent review of my journey with Zendesk. As a customer service software provider, I held high expectations that unfortunately seemed unmet. However, amidst initial challenges, a silver lining emerged. Despite the initial setbacks, I reached out to Zendesk with hopes of resolving the discrepancies. What ensued was a transformational experience where my concerns were not only acknowledged but swiftly rectified. The team at Zendesk displayed unwavering commitment to customer satisfaction, going above and beyond to ensure that my needs were met. My transition to a more suitable plan was facilitated with utmost care and efficiency, restoring my faith in the brand. What could have easily spiraled into a negative narrative was artfully transformed into a positive outcome, leaving me impressed by Zendesk's dedication to customer-centric values. While challenges may arise in any business interaction, it is the response and resolution that truly define a company's integrity. Zendesk's willingness to listen, understand, and act decisively has not only salvaged the situation but also garnered my respect and loyalty. In a world where customer service can often feel scripted and impersonal, Zendesk stands out as a beacon of authenticity and reliability. My journey with Zendesk may have begun on a rocky path, but it culminated in a renewed sense of trust and appreciation for a brand that prioritizes customer satisfaction above all.
L Luz
91 days ago

A Bumpy Ride Turned Bright: A True Testimonial for Zendesk

After encountering a rocky start with Zendesk's customer care services, I was left feeling disappointed and frustrated. Our company's messages were being blocked, and despite reaching out for help, a solution seemed out of reach even after a week of waiting. However, amidst this initial struggle, I am pleased to share that Zendesk turned the tide. The support team at Zendesk stepped in with a newfound dedication and commitment to resolve the issues we were facing. Their responsiveness, once it kicked in, was nothing short of remarkable. With their expertise and genuine care, they not only unblocked our messages but also provided us with effective solutions that addressed our needs promptly. I am truly grateful for the turnaround that Zendesk brought about in our customer care experience. What began as a disappointing journey transformed into a shining example of top-notch service and support. Thank you, Zendesk, for showing us that despite initial setbacks, a positive outcome is always within reach. Your dedication to customer satisfaction has won us over, and we look forward to continuing our journey with you.
M Michele Crupe
95 days ago

Exceeding Expectations: A Tale of Lost Trust and Unfulfilled Promises

After stumbling upon zendesk.com and placing an order, my excitement turned into disappointment when the product never reached my doorstep. Despite reaching out for help, my concerns were met with disbelief as they insisted the item had been delivered. With surveillance footage as my witness, I knew no such delivery had occurred. As the situation unfolded, their attempts to placate me with a 30% refund fell short of addressing my grievance. Refusing to settle for anything less than what was rightfully mine, I stood my ground amidst their escalating offers, until they presented a final proposal of a 50% refund. Unsatisfied with this compromise, I adamantly demanded a full refund or the product itself. Upon revisiting the website to verify my order, I was met with a perplexing sight – the product listing had been completely altered, bearing no resemblance to my initial selection. This drastic shift only added to my frustration and disillusionment with the whole ordeal. While this experience left me disheartened, I hold onto the hope that others may learn from my story and approach their online transactions with caution and discernment. Let it serve as a reminder to remain vigilant in navigating the digital marketplace, where trust can easily be lost and promises left unfulfilled.
C Charles Ross
113 days ago

Unparalleled Customer Service: A Beacon of Trust and Reliability

In a world where customer experience is pivotal, my encounter with Zendesk.com left a lasting impression. Initially drawn in by their offer of a free trial, my expectations were high. However, what truly set Zendesk apart was not only their innovative software but also their exceptional customer service. Despite facing an issue during onboarding that locked me out of my account, the support team at Zendesk swiftly addressed my concerns with empathy and professionalism. Their quick response and dedication to resolving my problem showcased a level of care that is rare to find in today's digital landscape. While the onboarding process may have hit a snag, Zendesk's commitment to customer satisfaction shone through. The seamless resolution of my issue not only restored my access but also instilled a sense of trust and reliability in their brand. In a world where choices abound, the genuine care and support offered by Zendesk have solidified my loyalty. The free trial may have had its challenges, but the outstanding customer service has made me a lifelong advocate. Thank you, Zendesk, for not just offering a product but for truly valuing your customers.
114 days ago

An Unexpected Lifesaver: My Journey with Zendesk

When I first stumbled upon Zendesk, I was skeptical, as many online services had left me disappointed in the past. However, what I found was nothing short of a lifesaver. After subscribing in early December and encountering an issue with renewal just days later, I reached out for help. The customer service team's prompt and efficient response amazed me. Not only did they address my concerns with care and understanding, but they also went above and beyond to ensure my issue was resolved satisfactorily. This level of dedication and support truly set Zendesk apart from any other company I had dealt with. I couldn't be more grateful for their assistance and would highly recommend Zendesk to anyone in need of a reliable and trustworthy service.


Zendesk.com is a leading customer service software company that helps businesses improve their customer support operations. With an intuitive platform, Zendesk offers a range of tools and features to streamline communication, enhance customer experience, and build lasting relationships. In this comprehensive review, we will explore various aspects of Zendesk, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • User-friendly interface
    • Robust ticket management system
    • Omnichannel support for seamless customer interactions
    • Extensive customization options
    • Powerful reporting and analytics capabilities
    • Integrations with popular business software
  • Cons:
    • Pricing plans can be expensive for small businesses
    • Steep learning curve for advanced features
    • Limited customer support options on lower-tier plans

User Experience

Zendesk offers a highly intuitive and user-friendly interface, making it easy for customer service agents to navigate and manage customer interactions. The platform provides a seamless experience by consolidating customer queries from various channels, such as email, phone, and social media, into a unified inbox. The ticket management system allows agents to efficiently resolve customer issues, track progress, and collaborate within teams. Moreover, Zendesk's mobile app ensures agents can provide support on the go, enhancing overall user experience.

Pricing and Value for Money

Zendesk offers a range of pricing plans to suit businesses of all sizes. While the cost can be higher compared to some competitors, the value for money is evident in the comprehensive set of features and tools provided. The plans offer scalability, allowing businesses to grow alongside their customer service needs. Additionally, the advanced reporting and analytics capabilities help businesses identify areas for improvement and make data-driven decisions, increasing the overall value of the platform.

Customer Service

Zendesk demonstrates a commitment to customer service, both in its platform's capabilities and its own support offerings. With various channels for assistance, including a knowledge base, community forums, and live chat support, users can find answers to their questions promptly. However, it's worth noting that certain support options, such as phone support, are limited to higher-tier plans, which may be a drawback for some businesses.

Product Quality and Selection

Zendesk's product quality is top-notch, as evidenced by its extensive customer base and positive reviews. The platform offers a comprehensive set of features designed to optimize customer service operations and improve communication between businesses and their customers. From ticket management and live chat to AI-powered chatbots and self-service portals, Zendesk provides a wide selection of tools to meet diverse customer service needs.

Website Usability

Zendesk's website is well-designed and easy to navigate, providing clear information about its products and services. The site offers intuitive search functionality, making it effortless to find relevant resources, articles, and pricing details. The website's responsive design ensures a seamless user experience across devices, enabling businesses to access Zendesk's offerings conveniently.

Returns and Exchanges

Since Zendesk is primarily a software service provider, returns and exchanges do not apply in the traditional sense. However, the company offers a free trial period, allowing businesses to assess its suitability before committing to a subscription plan.

Promotions and Discounts

Zendesk occasionally offers promotions and discounts, particularly during seasonal or special events. These discounts can provide cost savings for businesses seeking to adopt or upgrade their customer service software. However, the availability of promotions may vary, so it is advisable to check the website or contact Zendesk directly for the most up-to-date information.


Zendesk has established a solid reputation in the customer service software industry. With numerous awards and positive reviews from satisfied customers, the company demonstrates its commitment to delivering a reliable and effective solution. Over the years, Zendesk has consistently improved its offerings, incorporating user feedback and industry best practices to maintain its reputation as a trusted and valued partner for businesses worldwide.

Payment Options

Zendesk accepts various payment methods, including major credit cards like Visa, Mastercard, and American Express. The platform also supports payments through PayPal, providing flexibility and convenience for businesses.

Loyalty Programs

Zendesk does not have a specific loyalty program for customers. However, the company prioritizes customer satisfaction and long-term partnerships, striving to provide ongoing value to businesses through continuous product improvements and dedicated support.

Customer Reviews

Customer reviews of Zendesk are overwhelmingly positive, reflecting the platform's effectiveness in improving customer service operations. Users consistently highlight the user-friendly interface, extensive feature set, and exceptional customer support as key strengths. The positive customer reviews further reinforce Zendesk's reputation and trustworthiness in the industry.

Community Involvement

Zendesk actively encourages community involvement and knowledge sharing through its community forums, where customers and industry experts can connect, ask questions, and share best practices. This collaborative approach fosters a sense of community and helps businesses leverage collective wisdom to enhance their customer service strategies.

Shipping and Costs

Since Zendesk is a cloud-based software platform, there are no physical products to be shipped. Access to the platform is granted electronically upon subscription. Costs are based on the selected pricing plan and are billed monthly or annually, depending on the user's preference.

In conclusion, Zendesk.com is a reputable and feature-rich customer service software platform that empowers businesses to deliver exceptional customer support. With its user-friendly interface, extensive customization options, and powerful reporting capabilities, Zendesk offers tangible value for businesses striving to enhance customer experience. While pricing can be a potential concern for smaller companies, the overall product quality, customer service, and positive reputation make Zendesk a reliable choice in the customer service software market.