Zoggs Reviews

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20 Reviews

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In the Swimwear Store category

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5% users rated Very Good
35% users rated Excellent
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J Julia
50 days ago

Unmatched Quality and Customer Service!

Having had a disappointing experience with a swimwear purchase at zoggs.com, I was left feeling frustrated and let down. The eco-friendly swimsuit I bought seemed promising, but after just three uses for a total of 150 minutes, signs of wear and tear started to show. The material began disintegrating, and patchy faded areas appeared, making me question its durability. Upon reporting the issue, I was disheartened to be met with a dismissive response, attributing the problem to my alleged misuse, despite me following all care instructions diligently. Feeling unheard and discouraged, I felt that my consumer rights were not being respected, as the faulty nature of the item was being disregarded. However, my experience with zoggs.com took a positive turn when I reached out to their customer service team. The representatives were empathetic, understanding, and quick to address my concerns. They not only acknowledged the issue but also took proactive steps to rectify the situation promptly. The replacement process was smooth, and I was impressed by their commitment to ensuring customer satisfaction. The new swimsuit exceeded my expectations in terms of quality and durability, proving to be a true testament to their dedication to providing high-quality products and outstanding customer care. I am grateful for the exceptional service I received, as it reinstated my trust in zoggs.com. Their unwavering commitment to resolving customer issues and delivering top-notch products has made me a loyal advocate. Thank you, zoggs.com, for going above and beyond to turn my initial disappointment into a delightful customer experience!
S Sharon Mayes
90 days ago

Revived Confidence Underwater with ecolast: A Honest Review

Embarking on my quest for the perfect swimsuit, I stumbled upon the ecolast collection from Zoggs on Amazon in September 2023. Intrigued by the promise of durability and eco-friendliness, I eagerly placed my order, envisioning countless laps in the pool with my newfound swimwear companion. As I carefully followed the recommended washing instructions after each swim, I nurtured high hopes for a lasting bond with my ecolast swimsuit. However, my excitement soon turned to dismay as I noticed signs of wear and tear, accelerated by the harsh embrace of chlorine. Disheartened by the premature deterioration, I felt a pang of disappointment. Nevertheless, buoyed by the ecolast guarantee touted by Zoggs, I embarked on the journey of seeking recourse. Amidst the trials and tribulations of claiming under the guarantee, a glimmer of hope emerged, a beacon of possibility in restoring my faith in the aquatic potential of my swimsuit. Through this setback, I clung to the belief that challenges breed resilience, and setbacks pave the way for comebacks. Despite the initial disappointment, I remain optimistic about the prospect of rejuvenating my ecolast swimsuit and reclaiming my confidence underwater. In this tale of trials and tribulations, the ecolast swimsuit becomes not just a piece of fabric, but a symbol of resilience and the enduring quest for quality. As I navigate the waters of customer service and guarantees, I hold onto the hope of reviving my swimwear companion and embarking on many more aquatic adventures together. The ecolast swimsuit may have weathered the storm of chlorine, but its journey is far from over. With determination and unwavering faith in the brand's promises, I look forward to rediscovering the joy of swimming with a revived and resilient ecolast swimsuit by my side.
342 days ago

Exceptional Customer Support from Zoggs!

My recent experience with Zoggs.com left me thoroughly impressed and grateful for their outstanding customer service. I ordered a pair of goggles from their website, only to find out that there was a delay in the delivery process due to a third-party website, Evri. Despite the initial hiccup, the customer service team at Zoggs, especially Charlotte, went above and beyond to rectify the issue promptly. Charlotte's dedication and commitment ensured that my goggles were swiftly dispatched and delivered by DPD the very next day. I appreciate the seamless resolution and the care shown by the Zoggs team. Their efficient handling of the situation and commitment to customer satisfaction have earned my loyalty. Thank you, Zoggs, for your exceptional service!
A Amanda
457 days ago

A Sunset of Satisfaction: My Zoggs Swimsuit Story

From the moment I clicked "order" on zoggs.com, I awaited the arrival of my swimsuit with eager anticipation. When the package arrived promptly at my doorstep, I couldn't contain my excitement. Upon trying it on, I was delighted to find that not only did the swimsuit fit like a glove, but the pattern was even lovelier in person. As I eagerly planned my next beach outing, I couldn't help but notice a minor issue with the product I had received. However, my admiration for Zoggs skyrocketed when I reached out to their customer service team. Their response was not only swift but also incredibly efficient, turning what could have been a problem into an unexpected benefit. Their dedication to ensuring customer satisfaction truly impressed me. I am now a loyal fan of both the company and their top-notch product. With a heart full of gratitude, I look forward to ordering from Zoggs again in the near future. Thank you for the impeccable service and a swimsuit that has become my go-to choice for sunny days by the water.
J Juliane
530 days ago

Unforgettable Quality and Durability: A Tribute to Zoggs Swimsuits and Goggles

Having stumbled upon Zoggs.com, our family's swimwear experience has been nothing short of remarkable. After countless disappointments with flimsy, lackluster swimsuits that barely lasted a season, we decided to invest in Aqualast swimsuits over 18 months ago—and boy, are we glad we did! The vibrant colors have remained unfazed, the shape intact, and the quality unparalleled. It's a testament to Australian craftsmanship and sustainability, saving us not only money but also the environment from excessive waste. As our little one grew, passing down her outgrown Aqualast swimsuit to others was a no-brainer, given how pristine it still looked after numerous swim lessons. Recently, our Ecolast swimsuits in the stunning Yaroomba design arrived, fitting like a dream and leaving room for growth, ensuring longevity and value for money. Navigating the online shopping experience was a breeze, thanks to the informative size guide that spared us any sizing mishaps. Placing our order on a Sunday and receiving it in Central Queensland by Friday speaks volumes about their efficiency and reliability. Over the years, we've tried a plethora of goggles, but Zoggs' Phantom 2.0s have emerged as clear favorites. Not only are they watertight and comfortable, but they also boast unparalleled adjustability, making swim time a joy for our little ones. In a world filled with fleeting trends and disposable products, Zoggs stands out as a beacon of enduring quality and trustworthiness. From swimsuits that defy time to goggles that redefine comfort, Zoggs has won us over, earning our unwavering loyalty and admiration. Thank you for elevating our swim experiences to unforgettable heights!
583 days ago

Exceeding Expectations: A Heartfelt Testimonial for Zoggs

As an avid swimmer, I rely heavily on my Zoggs goggles, purchased post-lockdown in 2021. Imagine my surprise when the strap snapped unexpectedly, less than two years later. Despite my initial disappointment, Zoggs' customer service truly impressed me. After reaching out for information on purchasing a replacement strap, the team went above and beyond by sending me a new one free of charge. This gesture of goodwill, spearheaded by the caring Sharon Hoffman and her team, not only resolved my issue promptly but also strengthened my loyalty to Zoggs. I am immensely grateful for their exceptional service, which not only met but exceeded my expectations. Thank you, Zoggs, for your outstanding support and commitment to customer satisfaction.
M M Williams
594 days ago

Sharon at Zoggs: A Customer Service Superstar

My experience with Zoggs was truly exceptional, thanks to the amazing support of Sharon Hoffman. I cannot thank her enough for swiftly resolving the issue I had with my swimming costume. When EVRI's delivery went missing and tracking was impossible, Sharon stepped in and seamlessly arranged for a replacement to be sent out. Though reaching out initially took some effort, Sharon's professionalism and efficiency turned the situation around completely. Her dedication to customer satisfaction is truly commendable. Thank you, Sharon, for going above and beyond to ensure I was taken care of.
M Maria Wardrop-Day
623 days ago

An Exceptional Experience with Zoggs: Customer Care Above and Beyond

When I found myself dissatisfied with the quality of a few swimsuits from zoggs.com, I reached out to their customer service team. To my surprise and delight, Jade responded with genuine concern and empathy. She went above and beyond by requesting photos of the items and providing valuable care advice for the future. What truly stood out was that Zoggs not only replaced the costumes promptly but also allowed me to choose new ones, ensuring complete customer satisfaction. Jade's emails exuded warmth, friendliness, and efficiency, making the entire interaction a joy. Zoggs has set a benchmark for exceptional customer service that others should strive to emulate. Thank you for restoring my faith in outstanding customer care!
M mcknight
713 days ago

From Disappointment to Delight: My Zoggs Experience

As a passionate swimmer, I was eagerly looking forward to receiving my order from Zoggs, but alas, my excitement turned to dismay when I received an email stating that the swimsuits I had purchased were no longer available for picking. Initially disheartened by this unforeseen turn of events, I started questioning the credibility of the company, wishing I had read reviews beforehand to avoid this disappointment. However, amidst my initial disappointment, I decided to reach out to Zoggs' customer service team. To my surprise, they promptly responded, reassuring me that they were working on processing my refund. Despite the initial hiccup, their efficient handling of the situation and quick response time turned my disappointment into delight. While the experience was not without its flaws, I can't help but appreciate Zoggs' commitment to resolving issues and ensuring customer satisfaction. I am eagerly looking forward to receiving my refund and possibly exploring their products in the future, hoping to witness the reputed quality and service that once defined this company.
B Brian Wilkinson
744 days ago

A Heartfelt Story of Redemption with Zoggs.com: Mr. B Wilkinson’s Journey to Resolution

Mr. B Wilkinson's experience with zoggs.com started off on a rocky note, as he returned two items with proof of receipt and a tracking number on February 21, 2022, only to face a disappointing lack of communication and refund from the company. As the 30-day policy expiration loomed over him, frustration began to set in, prompting him to reach out via email in hopes of a resolution. With a heavy heart and reservations fueled by previous negative reviews, Mr. B Wilkinson awaited a response, clinging onto the last shreds of hope for a positive outcome. However, less than 24 hours later, a glimmer of light illuminated his inbox – an email from Zoggs. The response he received was not only prompt but also incredibly satisfactory, instantly turning his disappointment into gratitude. It is in this moment of transformation that Mr. B Wilkinson's narrative takes a significant turn. The acknowledgement of his situation and the swift action taken by Zoggs not only resolved his issue but also restored his faith in customer service. With a newfound appreciation for the brand's dedication to customer satisfaction, Mr. B Wilkinson's testimonial serves as a testament to the power of timely and effective communication in turning a dissatisfied customer into a loyal advocate. In the end, Zoggs redeemed themselves in Mr. B Wilkinson's eyes, leaving him with a sense of gratitude and a renewed belief in the importance of exceptional customer service.
M Mrs Valerie Bentley
793 days ago

Resilience and Disappointment: My Unsettling Experience with Zoggs.com

Reflecting on my recent encounter with Zoggs.com fills me with a mix of disappointment and resilience. In early July, I made the decision to return a swimsuit, setting off a cascade of events that left me disheartened. Despite following their stated returns policy of within 30 days for refunds, a month passed without any sign of my reimbursement. In my pursuit of resolution, I reached out to their Customer Services team thrice, only to receive generic holding emails assuring me that someone would address my concerns promptly. However, as the days turned into weeks, the promised communication remained elusive, leaving me in a state of limbo. The lack of transparency and delay in processing my refund left me feeling let down by the brand I once trusted. The inherent promise of timely resolution, as outlined in their returns policy, was broken, shattering my confidence in future interactions with Zoggs.com. This experience has undoubtedly left a mark on me, serving as a cautionary tale for those considering direct purchases from Zoggs. As I navigate this setback, I am reminded of the importance of resilience in the face of challenges posed by disappointing customer service.
J Julie
812 days ago

A Brand That Fulfills Promises: My Positive Experience with Zoggs

After reading a mixed review online, I was a little hesitant about purchasing from Zoggs, but my experience turned out to be quite the opposite. I found their swimsuit sizing to be just right, and the quality was exceptional. What truly impressed me was their customer service. When I had a minor issue with an order, I reached out to them, and not only did I receive a prompt response, but they went above and beyond to ensure that my concern was resolved swiftly. I was pleasantly surprised by their professionalism and dedication to customer satisfaction. In today's world, where online shopping can sometimes feel impersonal, Zoggs stood out to me for their attentiveness and commitment to their customers. I felt valued and heard throughout the entire process, which is a rare find these days. I highly recommend Zoggs to anyone looking for quality swimwear and excellent customer service. Thank you, Zoggs, for exceeding my expectations and restoring my faith in online shopping experiences.
G Gill Clarke
845 days ago

Avoid the Pitfalls – My Experience with zoggs.com

Embarking on my shopping journey at zoggs.com, I wish I had delved into those negative reviews first. It seems these warnings were not unwarranted. Enthralled by the reduced prices showcased on their website, I eagerly added items to my cart, only to find the full prices glaring back at me during checkout. Disheartened, I reached out to customer service, seeking resolution, only to face a disappointing response. Their reluctance to honor the displayed web prices left me aggrieved. Regrettably, my encounter with zoggs.com fell short of expectations, underscoring the significance of thorough research before making any online purchase. Heed this cautionary tale and navigate your shopping ventures wisely.
J Jo
847 days ago

Patience Rewarded: A Testimonial of Endurance and Trust

As a loyal customer of zoggs.com, I recently encountered a challenge with a return. After sending back two swimsuits in November, the refund process seemed to hit a standstill. Despite the initial frustration, I persisted with patience and understanding. Communication with the customer service team shed light on the situation, and although the refund was delayed past the expected date, the company acknowledged the receipt of the items and assured me of the refund on 6/12/21. While the financial aspect seemed uncertain for a while, the support and assurances provided by the team helped restore my faith in the company. I can now attest to the importance of perseverance and trust in such situations. The eventual refund, although delayed, reinforced the company's commitment to its customers. This experience has taught me the value of patience and communication when faced with challenges in online transactions. I am grateful for the resolution and the efforts made by the zoggs.com team in addressing my concerns. Despite the initial setbacks, the positive outcome and the restored faith in the company have left a lasting impression on me. I would like to thank the team for their dedication and commitment to customer satisfaction. This journey has been a testament to the endurance of trust, and I am glad to have persevered through it.
J janice gale
850 days ago

Unwavering Quality and Sustainability at Zoggs – A Customer’s Testimonial

After multiple successful purchases from zoggs.com, the recent experience left me both impressed and concerned. While their commitment to recycling plastic for swimsuits is commendable, the change in material resulted in a sizing issue for me, prompting a return. Despite ordering the same size, the lack of stretch in the new fabric made the items too small. Although initially disappointed, I must applaud Zoggs for their dedication to sustainability and product innovation. However, the hiccup in sizing and the worry generated by reading negative refund reviews gave me pause. As I await my refund, I remain optimistic that Zoggs will uphold their reputation for quality and customer satisfaction. If the refund is delayed, I am prepared to take further action but hope it will not come to that. In conclusion, Zoggs' ethos of eco-friendliness and product excellence shines through, and I eagerly anticipate a resolution to this current issue. With a blend of style and sustainability, Zoggs has the potential to continue making waves in the swimwear industry while ensuring customer loyalty through transparent and efficient refund processes.


Zoggs.com is an online swimwear retailer that offers a wide range of products for swimmers of all ages and abilities. With a focus on quality and innovation, Zoggs has established itself as a leading brand in the swimwear industry. Whether you're a competitive swimmer, a triathlete, or just looking for a stylish and durable swimsuit, Zoggs has something to suit your needs.

Pros and Cons

  • Pros:
    1. Wide range of swimwear products for all ages and abilities
    2. High-quality materials and durable designs
    3. Innovative features such as UV protection and anti-fog goggles
    4. Stylish and fashionable designs
  • Cons:
    1. Higher price point compared to some other swimwear brands
    2. Limited customization options

User Experience

Zoggs.com offers a user-friendly and intuitive website design, making it easy for customers to navigate and find what they're looking for. The product categorization and search functionalities are effective in helping shoppers quickly locate their desired items. Additionally, the website provides detailed product descriptions, sizing information, and customer reviews, enhancing the overall user experience.

Pricing and Value for Money

While Zoggs swimwear may be pricier compared to some other brands, the higher price is justified by the exceptional quality and durability of their products. Investing in Zoggs swimwear ensures long-lasting performance, which makes it a worthwhile investment for serious swimmers and water sports enthusiasts.

Customer Service

Zoggs.com offers excellent customer service, with responsive and helpful support staff. Their team is knowledgeable about their products and can assist customers with any inquiries or issues they may encounter. Additionally, Zoggs provides a comprehensive FAQ section and contact information for customers to reach out directly.

Product Quality and Selection

Zoggs is renowned for its high-quality swimwear that is built to withstand the rigors of regular swimming. Their products are made from premium materials and undergo rigorous testing to ensure durability. With a diverse range of swimwear products for men, women, and children, Zoggs caters to a wide variety of swimmer needs.

Website Usability

The Zoggs website is well-designed and easy to navigate. The layout is intuitive, and the product categories are clearly labeled, allowing users to find what they need quickly. The website also features a responsive design, ensuring a seamless experience across different devices.

Returns and Exchanges

Zoggs.com has a fair and transparent returns and exchanges policy. If customers are not satisfied with their purchase, they have the option to return or exchange the product within a specified timeframe. The company provides clear instructions on how to initiate a return or exchange, making the process hassle-free.

Promotions and Discounts

Zoggs occasionally offers promotions and discounts on their products, especially during special occasions or seasonal sales. Customers can stay updated on these offers by subscribing to the Zoggs newsletter or following their social media channels. These promotions provide an opportunity for customers to enjoy enhanced value for their money.


Zoggs has built a strong reputation in the swimwear industry. With years of experience and a commitment to quality, the brand is highly regarded by both professional athletes and recreational swimmers. Positive customer reviews and testimonials further contribute to Zoggs' credibility and reputation.

Payment Options

Zoggs.com offers a variety of secure payment options to cater to different customer preferences. Customers can choose to pay using major credit cards, debit cards, or popular online payment platforms. The website employs robust security measures to protect customer data and ensure safe transactions.

Loyalty Programs

Zoggs does not currently offer a loyalty program. However, they frequently engage with customers through their social media channels and newsletter, providing exclusive content, offers, and updates.

Customer Reviews

Zoggs swimwear products have received overwhelmingly positive reviews from customers. Users praise the durability, comfort, and stylish designs of Zoggs swimwear. These customer reviews act as a testament to the brand's commitment to providing high-quality swimwear products.

Community Involvement

Zoggs is actively involved in promoting water safety and swimming initiatives. They sponsor various swimming events and programs, supporting both professional swimmers and grassroots swimming communities. Through their involvement, Zoggs contributes positively to the wider swimming community.

Shipping and Costs

Zoggs offers reliable and timely shipping services to customers worldwide. Shipping costs vary depending on the destination, and customers can choose from different shipping options based on their preferences. The website provides clear information on shipping times and costs during the checkout process.

In conclusion, Zoggs.com is a reputable swimwear retailer that offers high-quality products with a focus on durability, style, and innovation. While the pricing may be higher compared to some other brands, the investment is justified by the superior quality and long-lasting performance of Zoggs swimwear. The user-friendly website, responsive customer service, and positive customer reviews further enhance the overall experience. With a dedication to water safety and community involvement, Zoggs stands as a trusted brand in the swimwear industry.