Zooplus Reviews

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5946 Votes

20 Reviews

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In the Pet Store category

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20% users rated Terrible
10% users rated Poor
5% users rated Average
10% users rated Very Good
55% users rated Excellent
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D Daria Em
50 days ago

zooplus.de Delivers Disappointingly

In my years of loyal patronage to zooplus.de, I must sadly admit that my experience has taken a downturn. The once efficient delivery service has now become excruciatingly slow, leading me to consider searching for alternatives. Waiting for my pets' food has become an unnecessarily prolonged ordeal, with a promised 2-3 day delivery expanding into a standard week-long wait. The decline in service quality has been disheartening, making me question the honesty and reliability of the shop. Discrepancies between the information provided by zooplus and the actual details from the delivery company have shattered my trust in their operations. When it comes to the well-being of our beloved pets, timely and accurate provision of their essentials should be non-negotiable. As I bid farewell to zooplus.de, I hope they can address these issues and restore their once stellar reputation. Trust and transparency are key in the realm of pet care, and it is with a heavy heart that I seek a more dependable partner for meeting my furry friends' needs.
S Suzi Liu
97 days ago

Turning Hassles into Happiness with zooplus.de!

Let me share my journey with zooplus.de, where a minor hiccup transformed into exceptional customer service! Initially, I encountered cracked boxes of cat litter upon delivery, leading to a hassle-filled situation. However, the after-sales team's prompt attention and their willingness to refund part of the payment swiftly turned my frown upside down. Despite the initial inconvenience, the dedication of zooplus.de to resolve the issue was truly commendable. The seamless communication and the proactive steps taken to ensure customer satisfaction left a lasting impression on me. While capturing pictures and sharing details may have seemed tedious at first, the end result was a pleasant surprise. This experience highlighted zooplus.de's commitment to customer happiness and their proactive approach to resolving any issues efficiently. The incident may have started as a hassle, but thanks to zooplus.de's exceptional service, it ended on a positive note, showcasing their dedication to improving the shopping experience. To anyone considering zooplus.de for their pet needs, rest assured that they not only deliver quality products but also go above and beyond to ensure customer satisfaction. Cheers to turning hassles into happiness with zooplus.de!
C customer
156 days ago

Transformed My Pet Shopping Experience

My journey with zooplus.de began with a simple search for pet supplies, but what I discovered was beyond my expectations. The user-friendly app not only simplified my browsing experience but also made purchasing a delight. Navigating through the diverse range of products was a breeze, and I found everything I needed with ease. As a busy pet owner, timely deliveries are crucial, and zooplus.de exceeded my expectations. Every package arrived on schedule, ensuring my furry companions never ran out of their essentials. The peace of mind knowing that my orders will be delivered promptly is truly priceless. zooplus.de has not just provided me with pet supplies; it has transformed my pet shopping experience. The convenience, reliability, and exceptional service have made me a loyal customer. I highly recommend zooplus.de to all pet owners seeking a seamless and enjoyable shopping experience.
N Nicole Dinita
272 days ago

Why Zooplus.de Has Won Me Over: A Heartfelt Recommendation

As a loyal customer of zooplus.de for several years now, I am delighted to share my glowing review of this fantastic online store. Not only have I personally experienced 100% satisfaction with every purchase, but I have also become a zealous advocate for their products and services, urging all my loved ones across Europe to partake in the joy of shopping with Zooplus. What sets Zooplus.de apart for me is their unwavering commitment to quality. Every item I have ordered, from pet food to toys, has consistently exceeded my expectations in terms of durability and functionality. The fair prices offered by Zooplus further sweeten the deal, ensuring that I can provide the best for my furry friends without breaking the bank. Moreover, the exceptional customer service provided by Zooplus has truly cemented my loyalty to this brand. Whenever I have had inquiries or needed assistance, their team has been prompt, courteous, and incredibly helpful, making me feel valued as a customer. In conclusion, Zooplus.de has not only met but exceeded all my pet care needs, earning my trust and admiration along the way. For anyone seeking top-notch products, competitive prices, and outstanding customer service, I wholeheartedly recommend Zooplus.de. Join me in experiencing the joy of shopping with a brand that truly cares about you and your pets.
M Mojo Webster
296 days ago

Incredible Service and Value

After experiencing exceptional service with Zooplus, I am compelled to share my heartfelt testimonial. I have been a loyal customer due to their prompt delivery and competitive pricing, keeping me coming back for more. However, it is important to highlight a small discrepancy that caught my attention. I discovered that prices on their app are slightly higher than those on their website, which, in all honesty, left me slightly disappointed. Despite this small hiccup, my overall experience with Zooplus.de has been overwhelmingly positive. Their commitment to customer satisfaction and the extensive range of products available have truly made a lasting impression on me. I appreciate the convenience and reliability that Zooplus consistently delivers, ensuring that my furry companions are well taken care of with top-quality products. I will continue to support Zooplus and recommend them to fellow pet owners, confidently knowing that their services exceed expectations. Thank you, Zooplus, for your outstanding service and dedication to pet welfare!
I Ilona Padelis
308 days ago

An Honest Mistake Resolved: My Experience with Zooplus.de

As I navigated through zooplus.de, I initially encountered a hiccup that triggered my skepticism. Opting for an invoice payment method, I was startled to receive an unexpected email requesting a bank transfer for my order. This perplexing situation sparked doubts about the legitimacy of the company, making me apprehensive about proceeding with the transaction. However, upon reaching out to their customer service team to address my concerns, I was pleasantly surprised by their prompt and empathetic response. They clarified the misunderstanding, attributing it to a system error, and swiftly resolved the issue with utmost professionalism. Despite the initial unsettling experience, the transparency and diligence exhibited by Zooplus.de in rectifying the situation not only restored my confidence in their services but also impressed me with their commitment to customer satisfaction. In retrospect, this instance serves as a reminder of the importance of effective communication and swift resolution in customer relations. I applaud Zooplus.de for their swift actions and commendable customer service, transforming what seemed like a dubious encounter into a testament of their reliability and dedication. Kudos to Zooplus.de for turning a potential setback into a showcase of exemplary service!
H Herman
309 days ago

In Times of Need, Zooplus Left Me Stranded

Sharing my recent experience with zooplus.de, I found myself in a situation where my cat food package got lost in transit, causing frustration and inconvenience. Despite raising my concerns promptly, Zooplus remained unresponsive for over two days, leaving me feeling neglected and helpless. Their lack of customer service left me no choice but to independently resolve the matter with DHL, a task that should have been their responsibility. The automated messages only added to my disappointment, showcasing a lack of personalized care. Surprisingly, their promptness in addressing feedback on platforms like Trustpilot contrasted starkly with the ineffective communication I experienced firsthand. For pet owners relying on timely deliveries and efficient customer support, my ordeal serves as a cautionary tale. When issues arise, the true colors of a company shine through, and in this case, Zooplus fell short of expectations. Moving forward, I will seek a provider that not only offers quality products but also prioritizes customer satisfaction and swift conflict resolution. In challenging times, reliable support can make all the difference, and unfortunately, this was where Zooplus let me down.
D Desiree Duray
328 days ago

Unbeatable Value for All Pet Lovers!

From the moment I stumbled upon zooplus.de, I knew I had found a hidden gem in the world of pet care. Their vast assortment of products catered to every furry friend's need, all at prices that didn't break the bank. The term "good value for the money" doesn't even begin to cover it – it's more like unbeatable value! When browsing their website, I was thrilled to see that they extended their reach to most European countries, making it convenient for pet lovers like me to access top-notch supplies with just a few clicks. And let's not forget about their customer service – friendly, efficient, and always there to lend a helping hand. When I had questions or needed assistance, they were quick to respond and went above and beyond to ensure I was satisfied. zooplus.de has truly set the bar high when it comes to providing quality products, exceptional service, and affordability. If you're a pet parent looking for the best of the best, look no further – zooplus.de is the answer to all your pet care needs.
T Tomas Av.
359 days ago

Exceptional Service and Lightning-Fast Delivery – A Customer’s Praise for zooplus.de

As a pet owner living in Eastern Europe, finding a reliable and cost-effective online pet store has been a game-changer for me. When I stumbled upon zooplus.de, I was immediately impressed by their user-friendly website and extensive range of products. However, what truly set them apart was their exceptional service and lightning-fast delivery. Placing my order was a breeze, and to my surprise, the package arrived at my doorstep in record time. The efficiency of their delivery service exceeded my expectations, making me a loyal customer from that moment on. Moreover, the shipping price of only 8 euros to deliver a 15kg bag of pet food to Eastern Europe was incredibly reasonable and hard to beat. zooplus.de not only met but exceeded my expectations, providing me with a seamless shopping experience and top-notch customer service. For pet owners looking for a reliable and efficient online store, I wholeheartedly recommend zooplus.de without hesitation.
565 days ago

zooplus.de: A Haven for Budget-Friendly Pet Owners Seeking Exceptional Service and Quality

Embarking on my journey as a pet parent, I stumbled upon zooplus.de, hoping to find affordable prices without compromising on quality. From the very first click, I was greeted with a wide array of products catering to every need of my furry friend. What truly sets zooplus.de apart is their commitment to excellence in customer service. The team goes above and beyond to ensure a seamless shopping experience, promptly addressing any queries or concerns. Their dedication to customer satisfaction resonates through every interaction, making me feel valued and appreciated. Not only were the prices incredibly competitive, but the quality of the products exceeded my expectations. I found myself returning time and time again, confident that each purchase would meet the highest standards. zooplus.de has truly become my go-to destination for all things pet-related. As a budget-conscious pet owner, I am grateful to have found a platform that not only offers affordable prices but also prioritizes exceptional service and quality. Thank you, zooplus.de, for meeting and surpassing my every expectation.
A Adam Bourne
617 days ago

Experience with Zooplus: An Ongoing Disappointment Turning into Frustration

Reflecting on my interactions with Zooplus, an initial glimmer of excitement turned into a whirlwind of disappointment. The infamous order number, 7435370, symbolizes a cascade of letdowns that seemed to know no bounds. As days stretched into weeks, the anticipation for our order was met with minimal progress. Five emails launched into the void, only to receive lackluster responses that did little to assuage our mounting concerns. The calendar marked the passing of the 12th, the 15th, and beyond, with no sign of the promised delivery. Address verifications, given multiple times over, became a redundant dance at the whims of inefficiency. The 20th arrived, shrouded in silence and negligence, leaving us hanging in an abyss of false promises and unmet expectations. "What order?" they ask, as if the photographic evidence of our plight could be dismissed so easily. Each day without our shipment served as a stark reminder of the stark contrast between expectation and reality. Zooplus, once a beacon of hope for pet owners, now stands as a testament to the importance of timely and reliable service. In a world where trust is paramount, this journey with Zooplus has been a poignant lesson in the power of customer service to either elevate or erode brand loyalty.
L Lauren
624 days ago

A Trusted Companion for My Furry Friend: Zooplus.de

When I stumbled upon Zooplus as an online pet store, little did I know that it would become my go-to choice for all things dog-related. Having been a loyal customer for over a year, I can confidently say that Zooplus has never failed to impress me. The seamless and lightning-fast delivery service has saved me from last-minute pet emergencies countless times. Not to mention, the extensive range of high-quality products never ceases to amaze me. From premium dog food to durable toys, Zooplus has it all. What truly sets Zooplus apart is their loyalty program, Zoopoints. Earning rewards with every purchase not only makes shopping more rewarding but also encourages me to try out new treats and toys for my furry companion, Rudy. In conclusion, Zooplus is not just a pet store; it's a trusted companion on this journey of providing the best for our beloved pets. If you're looking for reliability, variety, and great deals, look no further than Zooplus. Trust me, your pet will thank you for it.
712 days ago

Reliable and Life-Saving Customer Service

My experience with zooplus.de has been nothing short of life-changing. Not only are they incredibly trustworthy, but their level of customer service goes above and beyond. I set up a custom subscription for my dog's food, which has made my life so much easier. The ability to choose the products I need and have them automatically shipped when I need them is a game-changer. What truly sets zooplus.de apart is their stability and reliability. I never have to worry about running out of dog food because they always have my back. The convenience, speed, and affordability of their service are unparalleled. If you're looking for a pet supply company that you can rely on, look no further than zooplus.de. They have not only gained a loyal customer in me but have also provided peace of mind knowing that my furry friend will always be taken care of. Thank you, zooplus.de, for being a true lifesaver!
L Liina
761 days ago

Uncovering a Hidden Gem: My Zooplus.de Experience

After stumbling upon Zooplus.de, I couldn't help but wonder why I hadn't discovered it sooner. The prices were incredibly competitive, almost half of what I had been paying at local stores. Living in Estonia, I was pleasantly surprised by the swift delivery, with my orders arriving right at my doorstep within 5-7 days. The extensive range of products catered perfectly to my needs, making Zooplus.de my go-to pet supply shop. It's safe to say that this hidden gem has become an essential part of my shopping routine, offering convenience, affordability, and quality like no other.
S Stéphanie Bröker
778 days ago

Greatest on-line purchasing expertise ever

My overview for zooplus.de Significantly one of the best service I've ever skilled from an e-shop! I initially selected Zooplus for his or her aggressive costs and for stocking the merchandise I want for my canine. The supply was quick and all merchandise arrived in accordance with my order, nevertheless I made a mistake by ordering a canine necklace that was one measurement too massive. Zooplus instantly answered, despatched a truck to choose it up from Luxembourg (freed from cost) and refunded the total quantity inside days. Wow! I used to be blown away by this and I'll undoubtedly be a returning buyer.


Zooplus.de is a leading online retailer specializing in pet supplies and accessories. With over 20 years of experience, the company offers a wide range of products for pets, including food, toys, grooming items, and more. Serving customers across Europe, zooplus.de aims to provide quality products at competitive prices, all conveniently accessible through their user-friendly website.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • User-friendly website
    • Convenient ordering and delivery
    • Excellent customer service
  • Cons:
    • Some customers have reported delays in shipping
    • Limited options for returns and exchanges
    • Website design could be more visually appealing

User Experience

Zooplus.de provides a seamless and enjoyable user experience. The website is well-organized, making it easy to navigate and find desired products. The search functionality is efficient, allowing users to quickly locate specific items. Customers can create accounts for personalized shopping experiences, track orders, and manage their pet profiles. Overall, the user interface is intuitive and user-friendly, ensuring a positive online shopping experience.

Pricing and Value for Money

The pricing on zooplus.de is competitive compared to other pet supply retailers. The website offers regular promotions and discounts, allowing customers to save on their purchases. Additionally, the value for money is excellent, considering the quality and variety of products available. Zooplus.de provides a range of price points to cater to various budgets, ensuring affordable options for pet owners without compromising on quality.

Customer Service

Zooplus.de excels in customer service. The company offers multiple channels of communication, including phone, email, and live chat. Their knowledgeable and friendly customer support team is readily available to assist with any inquiries or concerns. Customers appreciate their prompt and helpful responses, making them feel valued and prioritized. However, some customers have reported occasional delays in response times during peak periods.

Product Quality and Selection

Zooplus.de prides itself on offering high-quality products from reputable brands. Their extensive selection caters to various pets, including dogs, cats, birds, and small animals. Whether it's premium pet food, comfortable bedding, or entertaining toys, customers can find everything they need to keep their furry friends happy and healthy. The company's commitment to product quality ensures that customers can trust the items they purchase from zooplus.de.

Website Usability

The zooplus.de website is designed with user experience in mind. The layout is clean and straightforward, ensuring easy navigation. Product categories are well-structured, enabling customers to find what they need quickly. The checkout process is streamlined, making it convenient for shoppers to complete their purchases. However, some users have mentioned that the website's visual design could be enhanced for a more modern and visually appealing look.

Returns and Exchanges

While zooplus.de strives to provide excellent customer service, their returns and exchanges policy has limitations. Customers can return unused and unopened items within 14 days of receipt, and zooplus.de will issue a refund. However, the cost of return shipping is typically the responsibility of the customer, unless the return is due to an error on the company's part. Some customers have found this policy inconvenient and wish for more flexible options.

Promotions and Discounts

Zooplus.de frequently offers promotions and discounts, providing customers with opportunities to save on their pet supplies. These promotions include discounted prices, bundle deals, free gifts with purchases, and more. The website prominently displays ongoing promotions, making it easy for customers to take advantage of these money-saving offers. By regularly updating their promotions, zooplus.de ensures that customers can always find great deals.


Zooplus.de has built a strong reputation in the pet supply industry. With over two decades of experience and a large customer base, the company is known for its reliability and commitment to customer satisfaction. Positive reviews and testimonials from satisfied customers highlight zooplus.de's reputation as a trusted and reputable online retailer. However, occasional negative feedback regarding shipping delays and limited return options can impact their overall reputation.

Payment Options

Zooplus.de offers various payment options to accommodate customers' preferences. These options include credit/debit card payments (Visa, Mastercard, American Express), PayPal, bank transfers, and direct debit. The website ensures secure transactions through encryption, providing customers with peace of mind when making online payments. This variety of payment options allows for convenient and flexible purchasing experiences.

Loyalty Programs

Zooplus.de offers a loyalty program called the "zooplusPoints" program to reward loyal customers. With every purchase, customers earn points that can be redeemed for discounts on future orders. This incentivizes repeat purchases and encourages customer loyalty. The loyalty program is easy to participate in and provides additional value to regular shoppers.

Customer Reviews

Customer reviews play a vital role in zooplus.de's online ecosystem. The website features a robust review system, allowing customers to share their experiences and opinions on products they have purchased. This transparency helps potential buyers make informed decisions and fosters a sense of trust in the brand. Customers appreciate the ability to read and leave reviews, as it creates a supportive and engaged community of pet owners.

Community Involvement

Zooplus.de is actively involved in various community initiatives and partnerships related to animal welfare. The company supports animal shelters and organizations through donations, sponsorships, and awareness campaigns. This community involvement demonstrates zooplus.de's commitment to giving back and promoting the welfare of animals beyond just being a retailer.

Shipping and Costs

Zooplus.de offers reliable and efficient shipping services across Europe. The company strives to dispatch orders promptly, ensuring timely delivery to customers' doorsteps. Shipping costs vary depending on the destination and order value. For orders above a certain threshold, zooplus.de often provides free shipping, which is a significant benefit for customers looking to save on delivery costs. In conclusion, zooplus.de is a reputable and user-friendly online retailer that offers a wide range of high-quality pet supplies. While they have a few areas for improvement, such as return policies and website design, their competitive pricing, excellent customer service, and commitment to product quality make them a reliable choice for pet owners. With their extensive selection, convenient shopping experience, and various payment options, zooplus.de provides value for money and helps ensure the well-being of beloved pets.