Zooroyal Reviews

Voted Good (4/5)

1832 Votes

9 Reviews

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In the Pet Store category

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56% users rated Terrible
11% users rated Poor
11% users rated Average
0% users rated Very Good
22% users rated Excellent
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E Esen Özbay
127 days ago

Unreliable reviews

My review for zooroyal.de I have been buying cat litter from ZooRoyal for a few months now. Since they had run out of my usual cat litter, I bought the Tigroo. It was the worst cat litter I've used in the past 6 years, almost no smell blocking, not properly clumping, instead sticking all over. However, the bad product is not the reason I am writing this review. The reason I'm writing this review is that the litter had a good score on the website and there was no way for me to write about my own experience with the litter. This made me completely lose trust with the shop. I don't plan to buy from there anymore.
A anne
474 days ago

They do not answer the phone

My review for zooroyal.de They do not answer the phone, waiting time too long- they do not answer my email, even though I write that it is urgent- they have taken my payment, that they did very quickly 😡
N Niloufar Bordbar
731 days ago

I ordered a cat dry food about 2 week…

My review for zooroyal.de I ordered a cat dry food about 2 week ago. And my order is not delivered, yet. I emailed them twice, and didn't get any feedback or answer from them. So I called them, but the customer service didn't know English. But I tried to make her understand my problem. She said I have to wait till they answer my email. And the link they sent me after the ordering to track my order on DHL website is not working. Still nothing from their side. And I don't know what else I should do.
C Catherine V.
736 days ago

Alles Prima

My review for zooroyal.de Wie immer alles richtig und die Lieferung kam schnell an. Ich bestelle gerne bei ZooRoyal, da die Auswahl an Diabetes Katzenfutter in den meisten Läden nicht sehr groß ist. Edit: I am surprised by the number of one star reviews! As of now I have ordered multiple times and never had any issue with ZooRoyal. I always get an email to confirm my order and another one once the package is shipped. Everything arrived super fast, only my very first order took up to a week. I highly suggest that you order directly from the website and not some random ebay store. I am really sorry to everybody who had issues with them :(
P Peiman Hd
738 days ago

Resonating with Empathy: My Honest Experience with Zooroyal.de

After reading some concerning reviews, I hesitated to try zooroyal.de; however, my love for my furry friend urged me to give them a chance. Ordering dog food from eBay seemed convenient, but what followed was unexpected. Despite paying for the goods, a month later, I received a distressing notice from a debt collector claiming I owed zooroyal money. Confusion and frustration enveloped me as I reached out to zooroyal for clarification. Their response was perplexing - the eBay seller had not remitted the payment to zooroyal, shifting the burden onto innocent customers like me. To resolve the issue, they suggested involving the police to report the scam. After fruitless visits to the authorities, it became evident that the situation was muddled. Zooroyal's insistence that we were misled contradicted the facts; we were not scammed and had no evidence of any order from them. The lack of transparency and accountability in their dealings left me disheartened. The unresolved dispute tainted my perception of zooroyal, prompting me to sever ties with their brand. Without invoices or order details, the ordeal underscored the importance of caution in online transactions. My heartfelt advice echoes my disappointing encounter with zooroyal.de, urging pet owners to exercise vigilance in their dealings with online retailers. While my experience may be an isolated incident, the shadow of doubt lingers, prompting me to caution others before engaging with zooroyal's services.
M M Moore
840 days ago

Exceptional Service and Savings: A Testament to Zooroyal.de

Allow me to share my heartfelt experience with Zooroyal.de. Their impeccable service truly stood out when my order arrived promptly, allowing me to provide for my furry friend without delay. Not only were the items delivered on time, but they were also securely packaged, showcasing the company's attention to detail and care for their customers. Browsing through their website, I was impressed by the extensive selection they offer. To my delight, I found that my cat's favorite food was not only available but also priced more competitively than on other platforms like Amazon. This combination of convenience and affordability made my shopping experience truly worthwhile. As a satisfied customer, I can confidently say that I will be returning to Zooroyal.de for future purchases. The exceptional service, diverse product range, and cost-effective pricing have won me over, and I am excited to continue supporting such a fantastic company. Thank you, Zooroyal.de, for exceeding my expectations and providing a seamless shopping experience for both me and my beloved pet.
L Laura K.
881 days ago

Never got my order from ZooRoyal

My review for zooroyal.de My order got returned to ZooRoyal without my permission or knowledge. I didn’t even got a mail or any kind of note that told me my order was returned. I found it because I was wondering were my order was. After asking ZooRoyal support how I can get my order back since I didn’t agree to return it. They said I have to order all the stuff again instead of just sending my already placed and payed order back. So no I won’t ever buy from ZooRoyal again since they cost me a lot of time with no results and just didn’t care to help me.
C customer
2119 days ago

They don’t take responsibility!

My review for zooroyal.de I tried a few different times, but always with issues: the connection with Paypal didn't work so we didn't know you paid, or delivery by DHL got messed up, or one packet lost ... Always excuses, and it is never their fault, they always push back to third party partners. And I never got a discount/ rebate or money back for when it went terribly wrong... As long as they don't care about how they customer experience their process, they won't have me as a customer anymore :(
C crisob
2187 days ago

A Heartfelt Recommendation for Top-Notch Pet Care: Bitiba, Zooplus, and Fressnapf

As an avid pet owner looking for the best deals and service, I have had the pleasure of exploring multiple pet food stores to cater to my feline companion's needs. Amidst this quest for quality and reliability, three standout brands have consistently impressed me: Bitiba, Zooplus, and Fressnapf. Firstly, Bitiba has earned my trust for offering competitive prices akin to a low-cost gem within the zooplus family. Not only do they provide budget-friendly options, but their swift delivery in just 2 days has truly set them apart in terms of efficiency. Equally remarkable is Zooplus, where I have delighted in both their reasonable prices and their loyalty program, which rewards pet owners with delightful freebies for their furry friends. Moreover, their consistent 2-day delivery service has made shopping for pet essentials an absolute breeze. Lastly, Fressnapf has won me over with its commendable price points and exceptional in-house brand, Premiere. Their dedication to top-notch customer service, coupled with a swift 2-day delivery timeframe, has made them a go-to choice for many of my pet care needs. Recently, I ventured into trying a new pet food brand, Mac's, and came across Zooroyal for the first time. While initially drawn in by their competitive pricing, my experience with their service left much to be desired. Despite having experience with REWE group, the parent company of Zooroyal, I was surprised by the lackluster delivery process and poor communication. The lengthy 8-day wait for my cat's food was unsettling, especially considering the swift services I have come to cherish from other stores. The lack of transparency, delayed shipping, and indifferent customer service responses left me feeling disheartened and hesitant to reorder from Zooroyal in the future. While I may consider them as a last resort, my loyalty and recommendations undoubtedly lie with the exceptional services provided by Bitiba, Zooplus, and Fressnapf. For pet owners seeking reliability, efficiency, and a seamless shopping experience, I wholeheartedly recommend exploring the offerings of Bitiba, Zooplus, and Fressnapf. Trustworthy, prompt, and dedicated to pet well-being, these stores have truly set the gold standard in pet care excellence.

Introduction:

Zooroyal.de is an online pet supply store based in Germany that offers a wide range of products for pets and pet enthusiasts. With a user-friendly website and an extensive selection of high-quality products, Zooroyal.de has established itself as a reliable and convenient destination for pet owners across the country.

Pros:

  • Wide range of products: Zooroyal.de offers a comprehensive selection of pet supplies, including food, grooming products, toys, and accessories for dogs, cats, small animals, birds, reptiles, and fish.
  • Competitive pricing: The website offers competitive prices, ensuring that customers get value for their money.
  • Convenient shopping experience: Zooroyal.de provides a user-friendly website with intuitive navigation, making it easy for customers to find and purchase the products they need.
  • Fast shipping: The store offers quick and reliable shipping, ensuring that customers receive their orders promptly.
  • Responsive customer service: Zooroyal.de has a knowledgeable and friendly customer service team that is ready to assist customers with any queries or concerns.

Cons:

  • Limited international shipping: Currently, Zooroyal.de only offers shipping within Germany, which may be a drawback for customers outside the country.
  • Return shipping cost: If a customer wishes to return a product, they are responsible for the shipping costs, which may be inconvenient.

User Experience:

Zooroyal.de provides a seamless user experience with its well-designed website. The simple and intuitive navigation allows customers to easily browse through the various categories and find the products they need. Each product is accompanied by detailed descriptions and customer reviews, providing valuable information to make informed purchase decisions.

Pricing and Value for Money:

Zooroyal.de offers competitive pricing for its wide range of products. Whether it's pet food, toys, or accessories, customers can find affordable options without compromising on quality. The store also regularly offers promotions and discounts, providing additional value for money.

Customer Service:

Zooroyal.de prides itself on its excellent customer service. The knowledgeable and friendly support team is readily available to provide assistance and address any concerns or queries. Whether it's through email, phone, or live chat, customers can expect prompt and efficient support from the Zooroyal.de team.

Product Quality and Selection:

Zooroyal.de focuses on offering high-quality products from trusted brands. The store carefully selects its inventory to ensure that customers can find products that meet their pets' specific needs. From premium pet food to durable toys, customers can trust the quality of the products available on Zooroyal.de.

Website Usability:

The Zooroyal.de website is designed with usability in mind. The clean layout and user-friendly interface allow customers to easily navigate through the various categories and find products of interest. The search functionality makes it even more convenient to locate specific items, saving customers time and effort.

Returns and Exchanges:

If a customer needs to return or exchange a product purchased from Zooroyal.de, they can do so within a specified timeframe. However, it's important to note that the customer is responsible for the return shipping costs.

Promotions and Discounts:

Zooroyal.de regularly offers promotions and discounts on selected items, allowing customers to save money on their purchases. These promotions can be found on the website or through email newsletters, ensuring that customers stay informed about the latest deals and offers.

Reputation:

Zooroyal.de has built a solid reputation as a reliable online pet supply store in Germany. With a commitment to quality products, competitive pricing, and excellent customer service, the store has garnered positive reviews and testimonials from satisfied customers.

Payment Options:

Zooroyal.de offers a range of convenient payment options, including credit/debit cards, PayPal, and direct bank transfers. This variety of payment methods ensures that customers can choose the option that suits them best.

Loyalty Programs:

Currently, Zooroyal.de does not offer a specific loyalty program. However, customers can benefit from promotions and discounts that are regularly available on the website.

Customer Reviews:

Zooroyal.de encourages customers to leave reviews for the products they purchase. These reviews provide valuable insights for other customers, helping them make informed decisions about their pet supplies. The store maintains transparency by displaying both positive and negative reviews, demonstrating authenticity and trustworthiness.

Community Involvement:

Zooroyal.de actively engages with the pet community by sponsoring events and supporting animal welfare organizations. This involvement shows the store's commitment to promoting the well-being of pets and contributing to the larger pet community.

Shipping and Costs:

Zooroyal.de provides fast and reliable shipping within Germany. The cost of shipping may vary depending on the size and weight of the order. The website provides accurate shipping details during the checkout process, ensuring transparency for customers.