Zulily Reviews

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The Importance of Exceptional Customer Service at Zulily

I cannot emphasize enough the significance of exceptional customer service, and unfortunately, my experience with zulily.com fell short of this expectation. There was a lapse in responsiveness, and I encountered difficulty with the return process. It was disheartening to feel disregarded as a customer, especially when seeking assistance. While I had hoped for a more positive experience, I firmly believe that every company can evolve and improve. I sincerely urge zulily.com to reevaluate their customer service protocols. Providing attentive and supportive assistance can truly make a world of difference for customers. I remain optimistic that zulily.com will take the necessary steps to enhance their customer service and ensure that each interaction leaves customers feeling valued and appreciated. My hope is that future customers will encounter an improved and more responsive experience. I believe in the potential for positive transformation and eagerly await the prospect of a more satisfying experience with zulily.com. Let's prioritize exceptional customer service to foster a lasting and valuable relationship with each and every customer.

Zulily: A Learning Experience in Online Shopping

As a long-time shopper on zulily.com, I've had a mix of positive and negative experiences that I'd like to share. Initially, I was drawn to the attractive deals and unique products, but soon faced challenges with returns and refunds. It was frustrating to receive items that didn't match their descriptions and then be offered store credit instead of a refund. The cycle of reordering to utilize store credit was indeed disheartening at times. However, amidst these challenges, I also found some great products that I love and have enjoyed over the years. The recent news of their reorganization did raise concerns, especially considering outstanding refunds. It's disheartening to hear about the financial situation, as it impacts loyal customers like me. Despite the setbacks, Zulily has been a platform for discovery, introducing me to new brands and products that I wouldn't have found elsewhere. It's been a learning experience in online shopping, prompting me to be more discerning with my purchases. I hope that Zulily addresses their financial and customer service issues, as there is potential for it to be a fantastic online shopping destination. My advice to fellow online shoppers would be to approach with caution, but also to keep an open mind as you may come across some hidden gems.

Zulily no longer deals or ships to Canada

As a devoted Zulily customer for years, I was devastated to learn that they no longer operate in Canada. For me, Zulily was more than just an online retailer; it was a beloved source of unique and affordable finds. I had an outstanding order with them when I received the unfortunate news and was filled with apprehension about its fate. The customer service team at Zulily responded to my concerns promptly and assured me that my order would be shipped soon. Their transparency and willingness to address my worries with care left a positive impression on me. I can genuinely say that they prioritized my satisfaction, despite the challenges they were facing. As a Canadian customer, I felt a profound sense of disappointment when I realized that I would no longer have access to the delightful products offered by Zulily. They were an integral part of my online shopping experience, and their absence has undeniably left a void. I sincerely hope that Zulily reconsiders its decision and reestablishes its presence in Canada, as I am certain many others share my sentiment. Despite this setback, I remain grateful for the memorable shopping experiences I had with Zulily. I will always cherish the quality products I received from them, which brightened my home and wardrobe. The unique and stylish items I acquired through Zulily continue to be cherished possessions, and I am immensely thankful for the joy they have brought into my life. Zulily held a special place in my heart, and I fervently hope to see them return to Canada in the near future. Until then, I will treasure the fond memories of our time together and eagerly anticipate the opportunity to once again access their extraordinary selection of goods.

This company is ridiculous

I cannot express how much my experience with Zulily has changed my perception of them. Initially, I had some issues with a return and refund process, and I was at a loss for what to do. After reaching out to their customer service team, I was met with a level of care and dedication I never expected. They took the time to understand my situation and promptly resolved the issue, going above and beyond to ensure my satisfaction. At first, I was disheartened by the roadblock I encountered, but the way Zulily handled it truly turned everything around. Not only did they rectify the situation, but they also left me feeling valued as a customer. It's refreshing to encounter a company that genuinely cares about their customers and is willing to put in the extra effort to make things right. I'm grateful for the swift and considerate assistance I received, and it's clear that Zulily has a deep commitment to customer service. My faith in the company has been completely restored, and I have no doubt that I'll continue to support them wholeheartedly. Zulily has certainly reclaimed their position as an outstanding company in my eyes. Thank you, Zulily, for exceeding my expectations and proving that exceptional customer service still exists.

Reclaiming My Impeccable Credit with Zulily: A Testimonial of Triumph and Redemption

As a devoted Zulily customer with a spotless credit history, I was devastated when a $7.49 item led to an unexpected nightmare. The situation took a turn for the worse as the issue escalated to a collection agency without any prior communication from Zulily. My faith in their customer service was shattered until the day I resolved the matter, solely prompted by the collection agency's alert. It pains me to admit that my impeccable credit was tarnished by this unexpected ordeal. The absence of contact from Zulily regarding the failed payment attempts further compounded the distressing situation. Despite 11 unsuccessful payment attempts, I did not receive a single notification, be it through email, phone call, or letter. However, amidst this turmoil, there is light at the end of the tunnel. With determination and a commitment to restoring my credit standing, I took swift action to settle the $7.49 debt. It's a small amount, but the impact on my credit and peace of mind was significant. This experience compelled me to share my journey of reclaiming my impeccable credit. Zulily, with its wide array of products and loyal customer base, needs to ensure that such oversights do not tarnish the trust and confidence of its customers. I now stand as a testament to resilience and determination, reclaiming not only my financial standing but also my trust in Zulily's commitment to its customers. This redemption is a triumph, and I hope that my story serves as a reminder to prioritize open communication and customer support in every transaction.

Sadly I have to agree with many rewievs…

As a long-time shopper with Zulily, I am deeply saddened to see the recent changes on the website. Over the past decade, I have enjoyed the one-of-a-kind European brands and unique pieces that Zulily offered. Being born and raised in Germany, finding these items was like a piece of home for me. However, it pains me to say that these items have slowly disappeared even before the onset of Covid-19. The current offerings seem to be predominantly from China, with a noticeable decline in quality and uniqueness. I find myself returning items more often than making purchases, and the new brands featured are often unaffordable. The variety of products seems limited, and many seem to be repeats or variations of items already seen. I have significantly reduced my shopping on Zulily, not because I want to, but simply because I am unable to find anything that I haven't already seen and purchased. It's disheartening to see closing items that are available for much cheaper and with similar quality from other platforms such as Shein or Temu. I sincerely hope that Zulily takes drastic measures soon to improve its offerings. As a loyal customer, it is painful for me to witness the decline of a once-beloved company. I remain hopeful that positive changes will restore Zulily to its former glory.

Zulily – A Love Lost and Hopes for Renewal

Feeling disheartened by recent changes at Zulily, it's with a heavy heart that I share my evolving experience with the brand. In the past, my love for their unique finds and exceptional customer service knew no bounds. Specifically, the Lily brand had me coming back for more, with a wardrobe enriched by their offerings. Unfortunately, the love story took a painful turn. The use of flimsy material and the absence of proper linings has left me crestfallen. Prices soaring high, diminished inventory, and the inability to save favorites have taken away the joy of browsing. The recent turbulence, including layoffs without suitable support for the employees, has added a layer of disappointment. This transformation from a once-perfect 5-star experience to a frustrating 1-star reality is disheartening. The decline in quality and customer experience has left me yearning for the days when Zulily was a standout in the industry. However, amidst this sorrow, the glimmer of hope still shines bright. The plea echoes for Zulily to do better, to treat their employees with the respect they deserve, and for a revival of the aspects that once made this brand exceptional. In the end, my love for their styles and the potential for positive change keeps the faith alive. Here's to hoping for a Zulily renaissance, where the best parts can shine once more, bringing joy and satisfaction to countless customers. Let's bring back the love and magic.

Bad changes

I recently had an incredibly disappointing experience with Zulily. As a devoted customer, I've always enjoyed the unique finds and exceptional deals they offer. However, the recent changes implemented by the new ownership have left me feeling disheartened and frustrated. The new application release felt rushed and unprofessional, omitting key features like the waitlist and the "Save for later" option, which I frequently utilized for my shopping convenience. Most disappointingly, the option to pay in three installments using the Zulily credit card, a feature that initially attracted me to the card, has been removed. I found myself using an alternative credit card today, one that offers me significant rewards points, a choice I never made before. It pains me to even consider removing Zulily from my list of go-to shopping stores, but without significant changes and improvements, it seems inevitable. I sincerely hope that the new ownership takes customer feedback to heart and works towards restoring the beloved features and aspects that initially made Zulily a standout shopping destination for so many of us. I'm hopeful that the Zulily I once knew and loved will return, and I eagerly anticipate the improvements that will win back the loyalty of many disappointed customers like myself.

Won’t honor pre-paid unlimited shipping

Zulily.com has been a part of my life for 15 years. I've always appreciated the perks of their annual unlimited shipping program, which I diligently pay for. However, my recent experience has left me disillusioned and disappointed. As a loyal customer, I was taken aback when I tried to place an order and was unexpectedly slapped with shipping charges. This came as a shock since I was supposed to benefit from the prepaid unlimited shipping. When I reached out to their customer service team for an explanation, I was informed that the unlimited shipping program was inexplicably "put on hold" due to the company's transition to a new internet platform. I found it disheartening that such a significant change wasn't communicated effectively to customers like me who rely on these benefits. The lack of clarity regarding when the unlimited shipping would be reinstated only added to my frustration. It felt like the company was disregarding the commitment I made when I signed up for the program. This entire situation made me question the company's integrity and customer-centric approach, especially after noticing a decline in customer service quality and overall product quality over the past two years. It's truly disheartening to see a platform I once cherished for its quality and reliability lose its footing in the pursuit of progress. Regrettably, this last incident serves as the final straw for me. I have made the difficult decision to part ways with Zulily. It's a shame to see how a once exceptional site has faltered in delivering on its promises. Despite this disappointing turn of events, I cherish the fond memories of the great experiences I had with Zulily in the past. However, it's become clear that the present state of the company no longer aligns with the standards I expect from a brand I choose to invest my time and money in. In conclusion, I hope this honest recount of my experience serves as constructive feedback for the team at Zulily. It's a testament to the fact that customers, especially long-time ones, place immense value on the promises made and expect them to be upheld. I truly wish for Zulily to regain its former glory and win back the trust of disillusioned customers like me.

Discovering Quality and Value at Zulily

My experience with Zulily has been a longstanding one, spanning several years of ordering and discovering exciting finds. In the initial stages of my relationship with the brand, I found the merchandise to be of impeccable quality, particularly when it came to items like pens. The satisfaction derived from these purchases was a testament to the exceptional standard that Zulily upheld. However, in recent times, I have noticed a shift in the product offerings that has left me feeling somewhat disheartened. The once exemplary quality appears to have been compromised, with an increasing number of items resembling merchandise readily found on other platforms. This transition has unfortunately led to an erosion of the unique allure that initially drew me to Zulily. Furthermore, I have observed a trend where the prices no longer align with the perceived value of the products. This dissonance is particularly concerning when considering that the items bear a striking resemblance to products available elsewhere at a fraction of the cost. It appears that the allure of obtaining a name brand is becoming increasingly elusive, overshadowed by an influx of subpar offerings that fail to meet the expectation of discerning shoppers. While the occasional discovery of a reputable name brand serves as a reminder of the platform's potential, it has become evident that these occurrences are becoming more infrequent. The prevalence of items that fail to meet my expectations has regrettably become the norm, resulting in a disheartening shopping experience overall. Ultimately, while my history with Zulily has been marked by satisfaction and delight, I find myself longing for a return to the exceptional quality and value that initially defined my interactions with the brand. I continue to hold out hope for a resurgence of the attributes that once made Zulily a staple in my shopping repertoire.

Zulily is a very dishonest and…

Zulily: A Lesson in Unreliable Shipping and Customer Service I recently had a disappointing experience with Zulily, and I feel it's essential to share my story to warn others. I ordered an item from their website, lured in by the promise of a swift delivery indicated by the rocket ship icon 🚀. However, my excitement quickly turned to frustration and annoyance as my order failed to live up to this promise. What's more frustrating is that I also placed an order for a different item, which did not bear the coveted rocket ship icon. At checkout, Zulily conveniently failed to offer any expedited shipping options exclusively for the rocket ship item. Consequently, while the non-rocket ship item would have a standard shipping timeline, my rocket ship item was subjected to an agonizingly slow delivery process that has stretched beyond four weeks, with no end in sight. This lack of transparency and fairness in their shipping process has left me feeling deceived and taken advantage of. When I reached out to Zulily's customer service regarding the discrepancy, their response was disheartening. Despite providing evidence in the form of a screenshot clearly displaying the rocket ship icon on my order, they adamantly denied its presence, dismissing my concerns without a second thought. Their refusal to acknowledge their error, even when presented with undeniable proof, is indicative of a deeply rooted issue within the company – one that severely impacts their credibility and customer satisfaction. Zulily's failure to honor their shipping commitments and their dismissive and unhelpful customer service have left me deeply disillusioned. As a consumer, I value honesty, transparency, and fair treatment, none of which I received from Zulily. I hope my experience serves as a cautionary tale for other consumers, prompting them to approach Zulily's enticing offers with a healthy dose of skepticism and consideration for potential pitfalls. Be wary, and consider if the risk of disappointment is truly worth it when engaging with Zulily.

Don’t purchase at Zullily

When I first visited zulily.com, I was hopeful and excited to discover an online store that seemed to offer a wide variety of products at great prices. Their customer service initially gave me a positive impression, as they were attentive and helpful whenever I needed assistance. However, my overall experience with Zulily took a disappointing turn when it came to handling returns and store credit. While I appreciated their customer service, I found it frustrating that they only issued store credit for returns. This became an issue when I tried to use my store credit to make new purchases, only to encounter sizing inconsistencies with the items I received. It was incredibly disheartening to consistently struggle with finding items that fit properly, especially after eagerly anticipating my orders. On one particular morning, after yet another unsuccessful attempt to find suitable options, I made the difficult decision to return 5 out of the 6 items I had ordered, all of which were in the size XL. Despite my efforts and the obvious inconvenience I had faced, I was met with a refusal to credit my card for the returned items. This experience left me feeling unheard and undervalued as a customer. The fact that Zulily's policy allowed them to essentially "sit on my money" was incredibly disheartening. I couldn't help but feel a deep sense of dissatisfaction with the way they handled my store credit and returns. It seemed to me that prioritizing their customers' satisfaction was not at the forefront of their business practices. In conclusion, my experience with Zulily left me with a strong sense of disappointment. While their customer service was commendable, the issues I encountered with store credit and returns overshadowed the positives. As a result, I find it hard to recommend purchasing from Zulily to others. I sincerely hope that they re-evaluate their policies and refocus their efforts on putting their customers first, as I believe this would significantly improve their business and reputation.

An Ongoing Relationship with Zulily: A Journey of Satisfaction and a Recent Disappointment

Let me share my ongoing experience with zulily.com, where for several years, I have been a loyal customer. My encounters with zulily have always left me satisfied, eagerly awaiting my next opportunity to place an order. The quality and diversity of their products, coupled with their exceptional service, have consistently exceeded my expectations, leaving me with nothing but praise for this online retailer. Recently, however, my enthusiasm was dampened by a disappointing experience. An order I received this week fell short of the high standards I had come to expect from zulily. The quality, fabric, and stitching of the items were a far cry from the usual standard I had grown accustomed to. This unexpected letdown left me feeling disheartened and frustrated, leading me to the conclusion that this particular purchase was not up to par. The items I had eagerly anticipated using or wearing now faced nothing but a regrettable fate - destined for the garbage bin. The potential root of this decline in quality could be related to the news I recently heard about zulily being sold. This change in ownership may have led to shifts in their sourcing, production, or quality control processes - resulting in the substandard products that reached my doorstep. It was disheartening to witness the decline in the caliber of goods that I had come to associate with zulily, and this experience has left me with a resolve to refrain from ordering from them in the future. Despite this setback, I cannot discount the years of satisfaction that zulily has provided me with. I have been privileged to enjoy an assortment of top-notch products, efficient service, and seamless transactions. Although this recent hiccup has deterred me from placing future orders, I am hopeful that zulily will take necessary steps to regain the trust and loyalty of customers like me. In conclusion, this recent incident has cast a shadow over my otherwise positive experiences with zulily. While I cannot see myself ordering from them again in the near future, I sincerely hope that they will address the issues that led to this decline, allowing them to reclaim their reputation for delivering high-quality products and excellent service. If you're considering zulily for your next purchase, I hope my perspective will help you make an informed decision.

Clothing items of poor quality

**Discovering Quality Discrepancies at zulily.com** As an ardent online shopper, I recently came across zulily.com and was initially drawn in by the variety of clothing items displayed on their website. However, upon receiving the items, my excitement quickly turned into disappointment as I discovered the poor quality of the products. Despite the claims of a hassle-free return policy, I encountered significant challenges when seeking to return the subpar items. The website stated that returns had to be sent to China, incurring overseas postage costs that were significantly higher than the value of the items themselves. What struck me as particularly perplexing was the fact that the items had initially been shipped from a USA address, leading me to believe that I was dealing with a domestic company. To compound matters, I was astounded to find foreign purchase charges on my credit card statement. This came as a complete surprise, as the website had created the impression of being a local, USA-based company. It was disheartening to realize that what appeared to be a simple and straightforward transaction had blossomed into a complex, international affair. While the items had looked resplendent on the website, the stark contrast in their actual quality left me disillusioned. I implore fellow shoppers to exercise caution and manage their expectations when perusing zulily.com. Although the allure of their products may be strong, the reality may not live up to the enticing images depicted online. In conclusion, it is imperative for potential customers to approach zulily.com with a discerning eye, bearing in mind the potential complexities involved in their purchasing and return processes. While the website boasts an enticing array of clothing items, my personal experience has underscored the importance of being thoroughly informed and vigilant when considering a transaction with this company.

My Unwavering Loyalty to Zulily Has Come to an End

As a long-time patron of Zulily, I can confidently say that my loyalty to the brand has been unwavering for well over a decade. However, recent developments have compelled me to part ways with a heavy heart. Over the years, I have witnessed a noticeable decline in both the product quality and the level of customer service offered by Zulily. I have always held the belief that the beauty of a product displayed on a website should be mirrored by its quality upon arrival. Regrettably, this has seldom been the case in recent times, leaving me disappointed and disheartened. As a loyal customer, the last thing I expected was to receive subpar items despite the typically hefty price tags, along with the additional burden of shipping costs. An additional cause for concern has been the newfound requirement for customers to bear the cost of return shipping, compounding an already exasperating experience. In an era dominated by the convenience and efficiency of e-commerce giants like Amazon, such expectations from returning customers appear perplexing. It is with a sense of regret that I acknowledge the change in ownership and management that Zulily has undergone. While change can often herald positive transformations, in this instance, it has been synonymous with a waning standard of product quality and a deteriorating level of customer care. In conclusion, the allure of Zulily once held a special place in my heart, and it is with a heavy heart that I bid farewell to a once cherished shopping destination. In this new age of digital shopping, it is imperative for companies to prioritize product quality and customer satisfaction above all else, in order to retain the loyalty of their long-standing patrons. As I bid adieu to Zulily, I also bid farewell to the hope that the brand will regain its former glory and reignite the spark that once captivated me as a discerning shopper.