Introduction

Amazon.ae is one of the most popular online shopping destinations in the United Arab Emirates (UAE). It is a subsidiary of Amazon, the world's largest online retailer, and launched in May 2019. The website offers a wide range of products that cater to the shopping needs of customers in the UAE.

Pros and Cons

Pros:
  • Wide range of products
  • Fast delivery
  • Easy returns and exchanges
  • Competitive pricing
  • Excellent customer service
Cons:
  • Some niche products are not available
  • Limited payment options
  • Shipping costs can be high for low-value orders

User Experience

Amazon.ae offers a user-friendly interface that makes it easy for customers to browse and purchase products. The website is well-organized, and the search function is effective, allowing users to find products quickly. The product pages are informative and include detailed product specifications, customer reviews, and related products.

Pricing and Value for Money

Amazon.ae offers competitive pricing compared to other online retailers in the UAE. The website also offers daily deals and discounts, making it easy for customers to find good value for money. The website also offers a price matching policy, ensuring customers receive the best possible value for their purchases.

Alternatives

Some popular alternatives to Amazon.ae include:
  • Namshi.com
  • Souq.com
  • MarkaVIP

Customer Service

Amazon.ae offers excellent customer service, with a responsive support team available to assist customers with any issues or concerns. The website also provides detailed information on its policies, such as returns and refunds, making it easy for customers to resolve any issues.

Product Quality and Selection

Amazon.ae offers a wide range of products, ranging from electronics to household items. The website offers products from leading brands, ensuring high-quality products for customers. The website also offers customer reviews, enabling customers to make informed decisions and purchase products that meet their needs.

Website Usability

Amazon.ae offers a user-friendly website that is easy to navigate. The website offers detailed product specifications and customer reviews, making it easy for customers to make informed decisions. The website also offers a simple checkout process, enabling customers to complete their purchases with ease.

Returns and Exchanges

Amazon.ae offers a hassle-free returns and exchanges policy, making it easy for customers to return products that do not meet their expectations. The website provides detailed information on its policies and offers a simple returns and exchanges process.

Promotions and Discounts

Amazon.ae offers daily deals and discounts, providing customers with good value for money. The website also offers a price matching policy, ensuring customers receive the best possible value for their purchases.

Reputation

Amazon.ae has an excellent reputation for providing high-quality products and reliable customer service. The website is trusted by millions of customers in the UAE, making it one of the most popular online shopping destinations in the country.

Payment Options

Amazon.ae offers a limited range of payment options, including credit cards and cash on delivery. The website does not currently accept other popular payment methods, such as PayPal or Apple Pay.

Loyalty Programs

Amazon.ae does not currently offer a loyalty program, but the website regularly provides deals and discounts to its customers.

Customer Reviews

Amazon.ae offers customer reviews for its products, allowing customers to make informed decisions about their purchases. The website also displays customer reviews prominently, enabling customers to easily view the opinions of other customers.

Community Involvement

Amazon.ae is involved in various community initiatives and charity programs, demonstrating its commitment to social responsibility.

Shipping and Costs

Amazon.ae offers fast and reliable shipping, with delivery typically taking 2-3 working days. The website charges a fee for shipping, with costs varying depending on the value of the order. Customers can also opt for expedited shipping for an additional fee.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Amazon Recent User Reviews

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Reviewer Name: Phillip Hokerson

Review Submission Date: 02-05-2019

Review Title: My experience with Amazon has always been positive
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Review Description: I have always been happy with my purchases from Amazon. The ordering and payment process is straightforward and hassle-free. One of the things I appreciate is the ability to track the status of my order.

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Reviewer Name: Fred Sheeran

Review Submission Date: 02-05-2019

Review Title: Praising the Assistant’s Exceptional Assistance
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Review Description: The assistant delivered commendable aid and managed any challenges with a high level of professionalism, culminating in a gratifying result.

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Reviewer Name: Aleen sand

Review Submission Date: 02-05-2019

Review Title: The Top Ecommerce Website
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Review Description: We appreciate your exceptional service and the fantastic shopping experience you provide.

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Reviewer Name: John Smith

Review Submission Date: 02-05-2019

Review Title: An Overview of the Worst Delivery Service
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Review Description: The delivery service in question has a reputation for being the worst in its industry. Numerous complaints have been filed against the company by dissatisfied customers who have experienced issues such as delayed deliveries, damaged goods, and poor customer service. Delivery delays are a common problem with this particular service. Customers have reported waiting for days or even weeks for their packages to arrive, despite being promised a shorter delivery time. This has caused major inconvenience and frustration for those who rely on timely delivery for their business or personal needs. Another issue plaguing this delivery service is damaged goods. Many customers have received their packages in poor condition, with items damaged or broken during transit. This has resulted in complaints, refunds, and lost business for the company. In addition to delivery problems, the company's customer service has also been criticized. Customers have reported difficulty reaching a real person for assistance when they have an issue, with phone trees and automated systems providing little help. This lack of support has left many customers feeling frustrated and ignored. Overall, it is clear that the worst delivery service has significant issues that need to be addressed. Until these problems are resolved, customers are advised to seek out alternative delivery options to ensure their goods arrive on time and in good condition.

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Reviewer Name: abhishek rajput

Review Submission Date: 02-05-2019

Review Title: Unsatisfactory Delivery Service
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Review Description: The conduct of the delivery personnel is not up to the mark. They lack basic communication skills and use an inappropriate tone. Additionally, they have been contacting me from the following number: +971 50 373 2385. Moreover, my deliveries are always delayed, causing inconvenience.

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Reviewer Name: Sijo George

Review Submission Date: 02-05-2019

Review Title: My Terrible Experience with Amazon
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Review Description:

In my personal experience, Amazon is the worst company I have ever dealt with. Even smaller companies have a better track record than Amazon. Unfortunately, I had an extremely negative experience with them. They have taken my hard-earned money and failed to even deliver the product to me.

The total amount of 753 Aed, including an extra delivery charge, has been wasted. I am extremely frustrated with this situation, and I am in need of a solution. I am looking for quick and effective action, even legal action if necessary.

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Reviewer Name: Linda Dene

Review Submission Date: 02-05-2019

Review Title: Amazon Bans User from Writing Reviews Without Explanation
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Review Description:

For many years, I have been a regular Amazon customer, purchasing about three items per week. Recently, I bought a cookbook that I quickly discovered didn't meet my needs, and I promptly returned it. Initially, Amazon said that the item was not eligible for return, but after I reached out to their customer service, they allowed the return.

As is my habit, I left a review for the product, sharing my honest experience. I typically write reviews for about 80% of my purchases, mostly positive. However, I was shocked to discover that I am now blocked from writing any reviews on the site. Amazon has offered no justification for why this has occurred.

As a result, I've decided to switch my online shopping to Walmart, which typically has lower prices and allows me to make in-person returns at their stores.

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Reviewer Name: Yass Yasso

Review Submission Date: 02-05-2019

Review Title: Amazon is the worst company in…
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Review Description: Amazon is the worst company in delivery,the charge extra money for same delivery but i received my goods the next day,i have submitted my order 11am in order to receive it before 6 pm,at 6 pm i received an email saying that they will deliver tomorrow after 9 am!!!

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Reviewer Name: Houston Watson

Review Submission Date: 02-05-2019

Review Title: As an Amazon Prime customer I have been…
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Review Description: As an Amazon Prime customer I have been waiting a month on a refund. The seller had issued the refund but Amazon won't pass on my refund. Amazon says it is stuck in the system. First assistant in Amazon didn't even log in my problem and the second assistant hasn't got back to me. Interesting they continue to accept my same card for purchases but can't refund it....something very simple for an International company makes me feel suspicious to why this is happening

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Reviewer Name: CarsFor SaleUAE

Review Submission Date: 02-05-2019

Review Title: No Drivers to pickup orders
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Review Description: As a seller on amazon.ae I get orders and I book orders delivery slots on the same day but unfortunately the amazon driver never comes to pickup the package. The order is cancelled or if it was picked up 5 or 6 or more days later the buyer returns the order and we end up charged for shipping and return order fees. All of the above is due to inefficient delivery drivers.
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