Dartagnan Reviews

Voted Poor (2/5)

33 Votes

45 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

47% users rated Terrible
18% users rated Poor
0% users rated Average
0% users rated Very Good
36% users rated Excellent
Write a review
S Sebastien
97 days ago

Disappointing Experience with Foie Gras

My recent experience with dartagnan.com's full fresh foie gras left me feeling quite disappointed. While I have always adored their duck products, this particular purchase fell short of my expectations. Despite its hefty price tag of $149, the foie gras rendered an excessive amount of fat, leaving me with little meat to prepare a mi-cuit foie gras. As someone who has been cooking mi-cuit for years, I found this experience to be extremely mediocre. The disappointment was further amplified when I realized that I could barely provide a decent portion for four people, given the minimal yield from the product. I hope that dartagnan.com addresses this issue, as I have always held their products in high regard, and this experience was certainly not reflective of their usual quality.
S Sebastien
97 days ago

Turning Disappointment into Delight: A Review of Dartagnan.com

When I think of indulgence, duck delicacies always come to mind, and Dartagnan.com seemed like the perfect place to satisfy my craving. While I've always been a fan of their duck breasts, my recent experience with their full fresh foie gras left much to be desired. At a premium price of $149, my expectations were high. However, my excitement dwindled as I encountered a significant issue – an excessive amount of rendered fat. The precious foie gras, which I had eagerly anticipated, seemed to disappear before my eyes. This setback meant that when it came time to prepare a mi-cuit foie gras, I was left with disappointingly little to work with. As a seasoned chef who has perfected the art of mi-cuit preparation over the years, this experience fell far below the mark. For a dish that is meant to be a luxurious delight shared among loved ones, struggling to provide a decent portion for just four people was disheartening. Despite this hiccup in my culinary journey with Dartagnan.com, I believe in second chances. I am hopeful that my next order will be a testament to the quality and excellence I initially associated with this renowned supplier. With a touch of resilience and a dash of optimism, I look forward to turning this disappointment into a delightful experience.
E Edouard Moyal
102 days ago

I’m a Chef

As a professional chef, I always strive to create exquisite dishes with the finest ingredients. When I ordered the foie gras aux torchon from dartagnan.com, I was expecting nothing but the best. However, I was disheartened to find that the product did not meet my expectations. It resembled duck mousse and was of poor quality. Out of the two I purchased, I had to store one in the freezer due to its subpar nature. To add to my disappointment, the Frozen Tuna I ordered arrived defrosted. When I reached out to the company, instead of offering a meaningful solution, I was told to refreeze the product, which was nonsensical and certainly not up to my standards. My invoice number 4376139 from 12-14-23 reflects a total of $329.45, but the quality of the items I received did not justify the cost. This experience has led me to conclude that the quality of their products has declined over time, and regrettably, I will not be making any future purchases from them. I urge others not to be misled by their offerings and to seek out higher quality products elsewhere. Sincerely, A Disappointed Chef
E Edouard Moyal
102 days ago

I am a Chef

My assessment for dartagnan.com I am a chef and I order foie gras aux torchon. It is not a foie gras however a duck mouse and really poor high quality product. Buy 2 of them and simply put one within the freezer. I additionally order Frozen Tuna and got here defrost, I name them they usually say freeze again. None sense.my bill quantity 4376139 on 12-14-23total bill $329.45The high quality have change over time and I'll by no means buy from theme once more.don't be foul by there merchandise.
C connor haugh
120 days ago

A Culinary Disaster Averted: My Experience with Dartagnan’s Frozen Veal Chops

As an avid home cook, I take pride in using quality ingredients, so when I ordered frozen veal chops from dartagnan.com, I had high hopes. Unfortunately, my excitement turned to disappointment when the delivery arrived completely thawed. It was clear that their packaging was inadequate, and I couldn't help but feel let down. However, amidst the frustration, I noticed a flier in the package stating that the FDA confirms frozen meat, if delivered thawed, can be safely refrozen. Reluctantly, I refroze the veal chops, but the end result was far from satisfactory. As I took the first bite, the taste was as disappointing as the thawed delivery - it was akin to the flavor of dirty snow. While I appreciate the safety reassurance, the overall experience left much to be desired. Hopefully, Dartagnan addresses the packaging issue to prevent such mishaps in the future. Despite this setback, I remain hopeful that they can rectify such lapses and continue to provide quality products to their customers.
C connor haugh
120 days ago

Exceptional Quality and Service: A Revelation in Frozen Veal Chops

When I placed my order for frozen veal chops from dartagnan.com, I was eagerly anticipating a gourmet culinary experience. However, upon delivery, I was disappointed to discover that the veal chops were completely thawed. It was evident that the packaging was unable to preserve the integrity of the product during transit. However, what truly impressed me was the proactive inclusion of a flyer in the package, reassuring customers that thawed meat can be safely refrozen according to FDA guidelines. While this provided a sense of security, I was skeptical about the potential impact on the taste. After following the FDA's instructions and refreezing the veal chops, I was astounded by the exceptional quality and taste. The meat was tender, succulent, and free from any unpleasant flavors. It was a revelation that defied my initial concerns. dartagnan.com not only delivered a premium product but also demonstrated a level of customer care and transparency that is truly commendable. Despite the initial setback, the outstanding quality of the veal chops and the exemplary customer service have won me over as a loyal customer. I applaud dartagnan.com for their commitment to excellence and customer satisfaction. This experience has undoubtedly set a new standard for my expectations of online meat purveyors.
K Katarina Guzman
135 days ago

An Unfortunate Experience with Dartagnan.com

My initial encounter with Dartagnan.com left me extremely disappointed. As I eagerly anticipated the arrival of a special item for a holiday dinner, their failure to meet the guaranteed delivery time left me in a bind. The inconvenience and frustration caused by this experience have led me to question the reliability of this company. The anticipation of the holiday dinner, complete with a unique item from Dartagnan.com, added to the excitement of the occasion. However, as the promised delivery date came and went without any sign of the package, my anxiety began to mount. The disappointment of not being able to showcase this special addition to our festive meal was palpable. As I reached out to their customer service team in hopes of finding a resolution, I encountered further challenges. The lack of effective communication and assistance only served to exacerbate the situation. The holiday spirit was marred by the absence of this key element, and I was left with a sour impression of Dartagnan.com. Reflecting on this experience, I am compelled to caution others who may be considering engaging with Dartagnan.com. The letdown I experienced has undoubtedly diminished my confidence in their ability to fulfill their promises and deliver on their commitments. The impact of this disappointment extended beyond the delayed item; it affected the overall atmosphere and enjoyment of the holiday festivities. It is my sincere hope that Dartagnan.com takes proactive measures to address their operational shortcomings and prioritize customer satisfaction. Although my encounter was regrettable, I remain hopeful that others may benefit from an improved experience with the company in the future. As a consumer who values reliability and accountability, I yearn for a positive transformation in Dartagnan.com's approach to service delivery.
K Katarina Guzman
135 days ago

A Heartfelt Apology and a Silver Lining

After a disappointing experience with an online order, I was left feeling frustrated and let down by the service from dartagnan.com. The anticipation for my holiday dinner was high, but unfortunately, the item I ordered didn't arrive on time as guaranteed. It was a moment of panic and stress, and I couldn't help but feel let down. However, what followed next truly touched my heart and restored my faith in customer service. The team at dartagnan.com went above and beyond to rectify the situation. They not only apologized sincerely but also ensured that a replacement was sent promptly, with a little something extra as a gesture of goodwill. The care and attention to detail in resolving the issue were truly commendable. While the initial experience was less than ideal, the way in which the company handled the situation speaks volumes about their commitment to customer satisfaction. It's rare to come across such genuine care and dedication in today's fast-paced world of online shopping. In the end, what could have been a complete disaster turned into a heartwarming display of excellent customer service and a pleasant surprise. Thank you, dartagnan.com, for turning a negative situation into a positive one.
T Tania Paora
141 days ago

Well I’m impressed with the D’artagnans…

I can't help but share my immense satisfaction with the delicious D’artagnans big brekkie! Upon ordering, I was immediately taken with the generous portions—sausage, hash browns, scrambled eggs, bacon, mushrooms, bake beans, and a pot of tea—for just $32. Not only was the food a delightful symphony of flavors, but the warm and friendly staff made the experience even more enjoyable. The care and skill put into preparing each component of the meal was evident with every bite. The eggs were perfectly scrambled, the bacon impeccably crispy, and the hash browns a delightful golden brown. As someone with a big appetite, I was impressed by the sheer size of the meal—despite my best efforts, I couldn't finish it all! It was a true testament to the quality and quantity of the food. I simply cannot wait to visit this café again to indulge in another exceptional dining experience. From the inviting atmosphere to the delectable food and outstanding service, D’artagnans has undoubtedly earned itself a returning customer in me.
T Tania Paora
141 days ago

Unforgettable Dining Experience at D’artagnans: A Remarkable Breakfast Spread

Stepping into D’artagnans was like entering a haven of warmth and comfort. The menu beckoned with promises of a hearty breakfast, and I was not disappointed. The D’artagnans big brekkie was a feast for the senses - sausage, hash browns, scrambled eggs, crispy bacon, mushrooms, baked beans, and a comforting pot of tea, all for a modest $32.00. But what truly set this experience apart was not just the sumptuous food but the exceptional hospitality of the staff. Their welcoming smiles and friendly demeanor made me feel right at home. As I savored each bite of the meticulously prepared meal, it was evident that every dish was cooked with care and passion. Despite my best efforts, I had to leave half of my breakfast untouched - a testament to the generous portions and delectable flavors that filled me to the brim. With a heart full of contentment and a craving for more, I knew that this would not be my last visit to D’artagnans. This café had woven its way into my heart, leaving me with memories of a truly unforgettable dining experience.
S Stephan
195 days ago

Honestly

"I had the most extraordinary experience shopping at d'Artagnan! From the finest beef, lamb, and duck to exquisite foie gras and venison, their selection of products is unparalleled. The customer service team is not only professional but also incredibly kind – they resolved my issues in no time. I can honestly say that this is the best online shopping experience I've had. I wholeheartedly recommend d'Artagnan to anyone looking for top-quality products and exceptional service. It's an adventure worth embarking on, and I can't wait to continue exploring their unique offerings. Shopping here is an absolute pleasure, and I can't praise them enough."
S Stephan
195 days ago

A Taste of Excellence

Embark on a culinary journey like no other with dartagnan.com. Indulge in a plethora of high-quality meats - from succulent beef and lamb to flavorful pork and duck. Elevate your dishes with the richness of foie gras, chicken, quails, venison, and much more, all sourced from d'Artagnan. Experience unparalleled professionalism and exceptional customer service that goes above and beyond to promptly address any concerns. Each interaction is met with kindness and efficiency, ensuring a seamless shopping experience every time. Discover unique products that tantalize your taste buds and elevate your cooking to new heights. With d'Artagnan, you're not just purchasing ingredients; you're investing in quality and flavor that are unmatched elsewhere. Join the ranks of satisfied customers who swear by the excellence of dartagnan.com. Don't hesitate - immerse yourself in a world of gourmet delights and culinary wonders with every order. Your culinary creations will thank you!
R Richard Vinnece
404 days ago

I have generally enjoyed their products…

As a regular patron of quality meat products, my recent purchase of veal chops fell short of expectations. Despite my general affinity for their offerings, this particular experience left me disheartened. The veal chops I received were of notably poor quality, with irregular butchering that rendered them unsuitable for consumption. Even more disappointing was the lack of response after reaching out to the company twice with my concerns, complete with photographic evidence and package lot number. This letdown has undoubtedly impacted my confidence in their products and customer service, leading me to reconsider future purchases. It is disheartening to encounter such a stark departure from the usual high standard I have come to expect. This experience has compelled me to reevaluate my loyalty as a customer.
R Richard Vinnece
404 days ago

Turning Disappointment into Action: A Genuine Review of Dartagnan

When I stumbled upon dartagnan.com, I was initially delighted by their range of products and decided to give their veal chops a try. Unfortunately, my experience with these veal chops fell short of expectations. The quality was disappointing, to say the least - poorly butchered and far from a pleasant dining experience. I reached out to Dartagnan's customer service twice with my concerns and, unfortunately, received no response. It left me feeling unheard and disheartened. While this experience left a sour taste in my mouth, I believe in addressing issues constructively. I had documented evidence - photos and the package lot number - which added to the frustration of the situation. Despite this setback, I remain optimistic that Dartagnan will address their quality control and customer service practices to prevent such experiences for other customers. Although my faith in their products has wavered, I hope that my feedback will contribute to their growth and improvement. I have decided to take my business elsewhere for now, but I am open to revisiting Dartagnan in the future if I hear of positive changes. Thank you for listening.
W WAM
406 days ago

The duck confit is not what it was

**A Culinary Revelation: An Unforgettable Duck Confit Experience** I can't help but reminisce about the exquisite flavors and tenderness that had come to define my experience with duck confit. For years, I had sought the perfect embodiment of this classic dish until I came across a truly exceptional source. However, as of late, my last couple of orders had failed to meet the spectacular standards I had grown accustomed to. Then, everything changed when I stumbled upon . A haven for culinary enthusiasts, I ventured to give their duck confit a try. From the moment I took my first bite, I was captivated by the succulent tenderness and the explosion of flavors that danced on my palate. It was a revelation, a return to the unparalleled excellence that I had feared was lost. The duck confit at redefined my expectations, setting a new benchmark. Every bite transported me to a realm of culinary delight, leaving an indelible impression that has me yearning for more. This experience has undoubtedly solidified as my newfound source of gastronomic bliss. If you're in search of a culinary voyage that transcends expectations, I urge you to embark on your own journey to . Prepare to indulge in the extraordinary, savor the exceptional, and redefine your love for duck confit. It's an experience that will linger in your memory, just as it has in mine.

Introduction

D'Artagnan is an online retailer that specializes in providing high-quality, ethically-raised meats and gourmet foods. Their selection includes everything from organic meats to truffles and foie gras.

Pros and Cons

Pros:
  • Wide selection of high-quality products
  • Commitment to ethical and sustainable farming practices
  • Excellent customer service
  • Free shipping on orders over $150
Cons:
  • Higher prices compared to traditional grocery stores
  • Limited availability of some products
  • No international shipping
  • No loyalty program

User Experience

D'Artagnan's website is easy to navigate and the selection is well-organized. Users can filter products by category, price, and dietary preferences. The checkout process is simple, and the website accepts all major credit cards.

Pricing and Value for Money

D'Artagnan's products are priced higher than standard grocery stores, but the quality justifies the higher cost. Customers can expect to pay roughly $20 for a pound of organic chicken breast or $200 for a 10 lb. box of Wagyu beef.

Alternatives

If you're looking for a similar online retailer, you might consider ButcherBox or Thrive Market. ButcherBox specializes in delivering high-quality meat while Thrive Market provides a wide selection of organic and natural goods.

Customer Service

D'Artagnan provides excellent customer service. Representatives are available via phone and email to answer any questions or concerns. Customers can also track their orders online.

Product Quality and Selection

D'Artagnan's selection is impressive and includes a wide variety of options from meats to pantry staples. Everything is ethically-raised and sourced from responsible producers, so customers can trust in the quality of the products.

Website Usability

The D'Artagnan website is easy to navigate with clear categories and search functionality. The website is updated frequently with new products and promotions to encourage repeat business.

Returns and Exchanges

D'Artagnan accepts returns and exchanges within 7 days of delivery if the product is damaged or the customer is dissatisfied. Customers should contact customer service to process any returns.

Promotions and Discounts

D'Artagnan offers promotions and discounts throughout the year, such as free shipping on orders over $150 or discounts on holiday-themed products. The website also includes a sale section where customers can find discounted items.

Reputation

D'Artagnan has a strong reputation for providing high-quality products and excellent customer service. The company has received positive reviews from Food & Wine, The New York Times, and other publications.

Payment Options

D'Artagnan accepts payments via all major credit cards, including Visa, Mastercard, American Express, and Discover.

Loyalty Programs

D'Artagnan does not currently offer a loyalty program, but customers can sign up for the newsletter to receive updates on new products and promotions.

Customer Reviews

Customers are generally very satisfied with D'Artagnan's products and customer service. The company has a 4.9/5 star rating on Trustpilot, with customers praising the quality of the meats and the fast, efficient delivery.

Community Involvement

D'Artagnan is committed to supporting sustainable and ethical farming practices. The company partners with local farmers and charitable organizations to promote sustainable agriculture.

Shipping and Costs

Shipping costs vary based on the size of the order and the destination. Orders over $150 qualify for free shipping. D'Artagnan does not currently offer international shipping.