Users Voice for Dartagnan

66% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
34% users rated Excellent
Pie Chart Review Representation for Dartagnan
Dartagnan Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Dartagnan Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 01 Jun 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 3.9 1.2 1.2 4.8 4.8
Oct 2022 5 4.7 1.3 1 4.8 4.3
Nov 2022 5 3.8 1.4 1 5 2.4
Dec 2022 5 5 5 5 4.9 5
Mar 2023 1 4.2 1.4 1.1 5 1.7
Line Chart for Rating of peer stores

dartagnan.com

everyplate.com

booking.com

doordash.com

volcanicacoffee.com

lookfantastic.com

Detailed Dartagnan Review by

Introduction

D'Artagnan is an online retailer that specializes in providing high-quality, ethically-raised meats and gourmet foods. Their selection includes everything from organic meats to truffles and foie gras.

Pros and Cons

Pros:
  • Wide selection of high-quality products
  • Commitment to ethical and sustainable farming practices
  • Excellent customer service
  • Free shipping on orders over $150
Cons:
  • Higher prices compared to traditional grocery stores
  • Limited availability of some products
  • No international shipping
  • No loyalty program

User Experience

D'Artagnan's website is easy to navigate and the selection is well-organized. Users can filter products by category, price, and dietary preferences. The checkout process is simple, and the website accepts all major credit cards.

Pricing and Value for Money

D'Artagnan's products are priced higher than standard grocery stores, but the quality justifies the higher cost. Customers can expect to pay roughly $20 for a pound of organic chicken breast or $200 for a 10 lb. box of Wagyu beef.

Alternatives

If you're looking for a similar online retailer, you might consider ButcherBox or Thrive Market. ButcherBox specializes in delivering high-quality meat while Thrive Market provides a wide selection of organic and natural goods.

Customer Service

D'Artagnan provides excellent customer service. Representatives are available via phone and email to answer any questions or concerns. Customers can also track their orders online.

Product Quality and Selection

D'Artagnan's selection is impressive and includes a wide variety of options from meats to pantry staples. Everything is ethically-raised and sourced from responsible producers, so customers can trust in the quality of the products.

Website Usability

The D'Artagnan website is easy to navigate with clear categories and search functionality. The website is updated frequently with new products and promotions to encourage repeat business.

Returns and Exchanges

D'Artagnan accepts returns and exchanges within 7 days of delivery if the product is damaged or the customer is dissatisfied. Customers should contact customer service to process any returns.

Promotions and Discounts

D'Artagnan offers promotions and discounts throughout the year, such as free shipping on orders over $150 or discounts on holiday-themed products. The website also includes a sale section where customers can find discounted items.

Reputation

D'Artagnan has a strong reputation for providing high-quality products and excellent customer service. The company has received positive reviews from Food & Wine, The New York Times, and other publications.

Payment Options

D'Artagnan accepts payments via all major credit cards, including Visa, Mastercard, American Express, and Discover.

Loyalty Programs

D'Artagnan does not currently offer a loyalty program, but customers can sign up for the newsletter to receive updates on new products and promotions.

Customer Reviews

Customers are generally very satisfied with D'Artagnan's products and customer service. The company has a 4.9/5 star rating on Trustpilot, with customers praising the quality of the meats and the fast, efficient delivery.

Community Involvement

D'Artagnan is committed to supporting sustainable and ethical farming practices. The company partners with local farmers and charitable organizations to promote sustainable agriculture.

Shipping and Costs

Shipping costs vary based on the size of the order and the destination. Orders over $150 qualify for free shipping. D'Artagnan does not currently offer international shipping.

Dartagnan Recent User Reviews

User Rating

👤

Reviewer Name: Charlie Myers

Review Submission Date: 2022-11-23

Review Title: Horrible experience. Stay away
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered two Green Circle turkeys to feed 25 people for Thanksgiving. Placed my order in October and the items were in stock. The day before Thanksgiving Dartagnan delivered instead two small turkey breasts (not whole turkeys as ordered) of inferior quality. Customer service was rude and dismissive and did not do anything to fix the order. Stay far away from these people and certainly do not trust your holidays with their service. Dishonest and incompetent.

👤

Reviewer Name: Denise W.

Review Submission Date: 2022-08-17

Review Title: I bought wagyu beef burgers
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought wagyu beef burgers. They were supposed to be good, however the burgers had bone in them like cheap hamburger.

👤

Reviewer Name: SYLVIANE LELIEVRE

Review Submission Date: 2022-01-04

Review Title: When you receive duck FAT instead of foie gras!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed a duck foie gras order to be delivered December 9, for the Xmas holidays: Two 8 oz oval terrines of duck foie gras. Instead, I received HALF DUCK FAT and half foie gras -see photo-. On top of that, BOTH foie gras were VERY BITTER: NEVER again!

👤

Reviewer Name: Phil Smith

Review Submission Date: 2021-12-31

Review Title: Great customer service…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Had a prime rib roast arrive a day late and it was thawed. We did not want to refreeze and we were not ready to cook. They immediately set up another delivery even though it was shipping companies fault.Great customer service.

👤

Reviewer Name: Doron Efrat

Review Submission Date: 2021-12-26

Review Title: Best customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: After FedEx screwed-up my delivery, before I even contacted them, D’Artagan issued an instant refund. I’ll definitely order from them again, in particularly their excellent foie gras products.

👤

Reviewer Name: James DeVrees

Review Submission Date: 2021-12-15

Review Title: Never again
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Never again. Ordered hanger steaks, and a capon. Top dollar. The steaks arrived with broached packaging and the capon, which was supposed to weigh a minimum of 6 ponds was 2 pounds under weight. When I contacted customer service, they offered to refund the difference in price for the under weight capon, but not the whole price. After much arguing I pointed out to them that shipping underweight items across state lines was a federal issue. I got my refund.

👤

Reviewer Name: Amy and Phillip Dillow

Review Submission Date: 2021-09-21

Review Title: Poor quality customer service and care
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Poor quality customer service and care. I had a package of meat arrive as a gift with the meat not chilled and unsafe to eat. D'Artagnan stated to my father the purchaser of the gift that they would only refund half of the order. This is unacceptable.

👤

Reviewer Name: Germaine Halas

Review Submission Date: 2021-05-09

Review Title: I purchase Berkshire Pork Boneless…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I purchase Berkshire Pork Boneless Smoked Ham, Halfand it was disgusting. It was grey looking and slimy. I am going to throw away and I would like to get reimbursed for $38.99.The quality of food is really slipping down.!!That’s too bad.

👤

Reviewer Name: Rosie

Review Submission Date: 2021-04-21

Review Title: Bloody chicken legs
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered organic chicken legs. They were so bloody that we could not eat them. I soaked the before cooking. It did not help. To much blood.

👤

Reviewer Name: Steve

Review Submission Date: 2021-04-14

Review Title: Not so fresh
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Here's The email I sent to the company. "The fact that I typed in "Fresh Turkey" and your website stated they were frozen in order to ship was understandable. But the turkey I received was frozen prior to November 29, 2020. I definitely will not be cooking a turkey that's been frozen for 5 months. I don't believe I will be using your company again."

Related Categories